U.S. Bank

Manager

• Collaborates with Partner and product leadership teams to develop and maintain Cobrand product features, technology roadmaps, implementation plans, estimation efforts, scheduling, and delivery approaches aligned with organizational goals and compliance requirements.
• Leads end-to-end partner integration activities from concept to execution through technical consulting and relationship management.
• Serves as liaison between internal teams (engineering, sourcing, product, business, strategy) and external partners to ensure alignment and smooth execution.
• Guides engineering and production support teams to resolve production issues as required.
• Has a thorough understanding of industry trends and various partner integration models to help drive improvements and efficiency to the cobrand technology package.
• Performs initial technical “due diligence” for prospective vendors and partners; and oversees the vendor onboarding process as required.
• Assists with business development activities including RFP responses, partner onboarding and relationship management activities.
• Support technical solutioning including “proofs of concept”, “limited rollouts / pilots” and helping to gather feedback necessary to validate and measure success

Cobrand Credit Card Technology Enablement Manager

Account Manager

• Active prospecting, self-sourcing business, building a book from the ground up, and driving new client acquisition.
• Build, develop, enrich and manage new and existing relationships with business clients.
• Deliver financial expertise and client-centric solutions that build strong, long-term relationships.
• Assess and attend to clients' banking needs.
• Educate clients on available deposit and loan products and services.
• Recommend financial solutions based on each client’s unique goals and needs.
• Partner and collaborate effectively with Treasury Management, Merchant Services and Business Banking Credit Card teams

Business Banking Relationship Manager

Business Intelligence Analyst

• Develop and maintain Power BI dashboards and reporting solutions
• Support ongoing portfolio monitoring, including delinquencies and loss trends
• Produce executive-level reporting materials using Power BI and PowerPoint
• Enhance self-service reporting capabilities for business stakeholders
• Perform credit risk analytics, including delinquency and loss trend analysis
• Support expanding efforts in end-to-end profitability analytics across the portfolio
• Interpret and contextualize data to provide meaningful, actionable insights
• Partner with stakeholders to translate business questions into analytical solutions
• Work with complex, multi-source datasets in a non-standardized environment
• Aggregate, clean, and integrate data from disparate systems
• Navigate data ambiguity and ensure accuracy and usability of outputs
• Collaborate with Credit Risk, Underwriting, Corporate Operations, and Technology teams
• Present insights and recommendations to senior stakeholders
• Contribute to cross-functional initiatives that improve reporting and analytics capabilities

Insights & Reporting Analyst – Equipment Finance

• Responsible for end-to-end management of client relationships within an assigned business segment or geographic region
• Serve as the central point of coordination for Fortune 500/1000 clients
• Oversee all relationship management activities to ensure clients receive an optimal level of products and services that meet or exceed expectations
• Drive profitability through the development of new business and retention of existing relationships
• Act as the primary liaison between Sales, Operations, and Field Business Development (Regional Sales Managers)
• Ensure seamless communication and alignment across teams
• Manage client escalations, oversee accurate and timely billing in partnership with accounting
• Support new client onboarding by developing client setup documentation, outlining policies, and communicating unique requirements to internal stakeholders
• Maintain ongoing ownership of account health and execution
• Prepare and analyze client reporting using tools such as Power BI and Excel
• Collaborate cross-functionally to support service delivery

Account Relationship Manager

Operations

• Lead a high-performing team responsible for end-user support, incident management, and defect triage
• Provide strategic oversight of production operations, driving system stability, operational excellence, and continuous improvement
• Foster collaboration across stakeholders to prioritize enhancements and deliver scalable solutions
• Translate operational insights into data-driven recommendations
• Develop team capability and build organizational strength

Salesforce Production Operations Manager

IT Support

• Partners with assigned Line of Business, other RCA professionals, and RCA Managers to create, implement, maintain, review or oversee an effective risk management framework
• Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations
• Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors
• Identifies, responds and/or escalates risks as appropriate
• Serves as a functional liaison between the Line of Business and the Lines of Defense
• Supports the assessment of the effectiveness of the frameworks in alignment with industry standards, such as NIST, and broader AI governance principles
• Identifies gaps, risks, and areas for improvement in AI governance, risk management, and compliance
• Provides actionable best practices for strengthening the AI governance framework and ensuring alignment with emerging standards, regulatory requirements, and best practices

Senior Audit Project Manager – Technology Audit Manager

Salesforce Developer

• Develop, enhance, and support Salesforce CRM functionality related to lead management
• Execute and own development work within Agile sprint cycles
• Lead more complex technical efforts, including solution design and scalable implementation approaches
• Partner with onshore engineers, offshore developers, and QA teams to deliver high-quality solutions
• Support ongoing business enhancements, enterprise initiatives, and security-driven updates
• Provide day-to-day production support and troubleshooting for Salesforce applications
• Mentor junior engineers and contribute to code reviews and best practices
• Adapt to shifting priorities and evolving requirements in a dynamic delivery environment
• Help ensure performance, stability, and scalability of Salesforce solutions across supported business units
• Collaborate closely with the Salesforce Development Manager and broader engineering team

Senior Salesforce Engineer

• Responsible for end-to-end management of client relationships within an assigned business segment or geographic region
• Serve as the central point of coordination for Fortune 500/1000 clients
• Oversee all relationship management activities to ensure clients receive an optimal level of products and services
• Drive profitability through the development of new business and retention of existing relationships
• Act as the primary liaison between Sales, Operations, and Field Business Development
• Ensure seamless communication and alignment across teams
• Manage client escalations and oversee accurate and timely billing
• Support new client onboarding by developing client setup documentation
• Analyze client reporting using tools such as Power BI and Excel
• Collaborate cross-functionally to support service delivery

Cloud Engineer

• Design, develop, test, and maintain full-stack applications, including React-based UI, APIs, and backend services
• Lead and contribute to modernization initiatives, migrating legacy/on-prem systems to cloud-native architectures (AWS/Azure)
• Build and enhance scalable, secure APIs and microservices aligned with enterprise architecture and performance standards
• Collaborate in Agile teams to deliver high-quality code, participate in design reviews, and continuously improve engineering practices
• Implement and support CI/CD pipelines, DevOps practices, and automation, ensuring reliable and efficient deployments
• Troubleshoot production issues, perform root cause analysis, and drive improvements in performance, reliability, and security

Software Engineer 1, React, API, Cloud Migration

Risk

• Enhancing, implementing, and maintaining the model risk management program within the Bank
• Ensuring overall compliance of the MRM program with regulatory guidance on model risk management, staying current with changes in regulatory expectations and leading industry practices
• Providing training and communication of the expectations of the MRM program to stakeholders across the organization
• Maintain and report on the MRM control inventory, execution, and evidence
• Oversee reporting related to model risk and the MRM program for presentation to senior management and during risk management committees
• Oversee the creation of accurate and professional reports, presentations and dashboards distributed to MRM senior leadership, managing committee and Board
• Oversee the design and execution of process improvements that focus on report automation

Model Risk Governance Framework and Reporting Manager

• Serve as the day-to-day technology relationship owner for our co-brand partner
• Act as the primary technology point of contact for internal stakeholders
• Coordinate and lead technology review meetings with the partner
• Function as SME for partner solutions , communicating capabilities, constraints, and dependencies to U.S. Bank teams
• Own, update and manage the tech SOPs with our co-brand partner
• Own and coordinate partner technology compliance reviews , including CAT submissions and follow-ups
• Gather, track, and maintain PRISM documentation and audit evidence
• Coordinate CAT approval processes for integrated technology
• Manage partner‑specific technology controls and remediation actions
• Ensure timely completion of attestations, reviews, and risk‑related action items
• Partner with teams as necessary to ensure delivery of contractual SLAs
• Develop and maintain Partner Technology Roadmaps
• Follow up on and resolve out‑of‑bounds technology questions and requests
• Lead requirements discovery and quarterback new solution intake , documentation, and approvals
• Manage and prioritize the partner technology backlog
• Identify trends, risks, and scalability opportunities across partner implementations
• Coordinate API version management and lifecycle planning with partner and internal platform teams
• Act as point of contact for certificates, secrets, and keys , including renewals and partner communications
• Monitor and report on API usage, performance, and stability
• Translate platform and API updates into business‑friendly communications for partners
• Ensure partner alignment with platform standards and lifecycle expectations
• Triage production issues and actively engage in Production Support channels
• Assist with testing, troubleshooting, and ticket resolution
• Manage downtime communications and escalation, including understanding internal development and environment cycles
• Ensure proactive, transparent communication to a highly integrated partner
• Own UAT environment management , including refresh coordination and account conditioning
• Support test data setup and post‑refresh ad hoc testing requests
• Coordinate partner testing for technology updates
• Manage partner release readiness, validation, and sign‑off activities
• Drive proactive technology change communication with partner

Technology Relationship Manager – Co-Brand

Marketing

• Responsible for the development and implementation of the multi-channel marketing programs and strategies to support a major co-brand partnership
• Deliver measurable, customer-centric, multi-channel marketing programs to maximize customer growth, retention and engagement
• Work with and through our partner to set the agenda and drive marketing outcomes in U.S. Bank and partner channels
• Evaluate and measure program results to optimize investment
• Collaborate with internal partners to ensure that all marketing programs are in accordance with all laws, regulations and bank policies
• Work with leadership teams to coordinate, develop and execute marketing events such as tradeshows, seminars, industry sponsorships, local events, etc.

Marketing Specialist, Co-Brand

• Partnering with a large, strategic co-brand partner to identify and implement the right end - to - end product and customer experience across all bank and partner touchpoints
• Deeply understand the co-brand card product using data and insights
• Identify and implement improvements to drive deeper customer engagement, improved customer experience, optimize margins and inorganic growth
• Collaborate with the co-brand partner and internal operations teams for cohesive customer service experience
• Partner closely with Finance to manage monthly performance analysis, identify trends, and deliver executive-level reporting
• Build strong business cases and financial models to support roadmap prioritization
• Lead the implementation of new product enhancements and operational improvements
• Work cross-functionally with various departments to deliver on portfolio priorities and go-to-market execution

Product General Manager – Co-Brand

Administrative Assistant

• Provides a broad variety of administrative and staff support services for an assigned group or manager
• Collects and interprets data to produce reports
• Conducts special projects
• Coordinates meetings, conferences, presentations and travel arrangements
• Composes correspondence and other documentation as needed
• Frequently uses personal computer software packages for word processing, graphics, spread sheets, etc.

Executive Administrative Assistant – Small Business Banking

• Manages individual and/or trust account assets and investment relationships consistent with the established investment objectives and strategies of the company and/or the client.
• Strong focus on managing client account retention to meet Net Portfolio growth objectives of the company.
• Shared responsibility for soliciting, developing, managing, and retaining client relationships for Private Wealth Management (PWM).

Cobrand Credit Card Technology Enablement Manager

Business Banking Relationship Manager

Insights & Reporting Analyst – Equipment Finance

Account Relationship Manager

Salesforce Production Operations Manager

Senior Audit Project Manager – Technology Audit Manager

Senior Salesforce Engineer

Account Relationship Manager

Software Engineer 1, React, API, Cloud Migration

Model Risk Governance Framework and Reporting Manager

Technology Relationship Manager – Co-Brand

Marketing Specialist, Co-Brand

Product General Manager – Co-Brand

Executive Administrative Assistant – Small Business Banking

Portfolio Manager