USAA

Business Analyst

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Business Strategy Analyst

Business Operations

• Applies knowledge of the business to understand customer gaps in performance, and develops, modifies, re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance
• Develops, sustains, and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions
• Plans and coordinates the overall health of processes by developing control limits, monitoring key performance indicators, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes
• Assists in identification of business unit and business process risks across assigned activities
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Process Owner – Mid Level

Auditor

• Independently executes audit test work timely and with high quality
• Executes and may lead as Auditor in Charge (AIC) for audit engagements throughout the audit life cycle, to include understanding of horizontal and vertical business impacts, integrating audits with Information Technology (IT), analytics, and projects
• Ensures engagements are completed objectively, professionally, timely and in accordance with corporate and industry audit standards, when AIC
• Manages day to day engagement-related efforts including work delegation to audit team members with varying degrees of expertise and experience when conducting engagements, when AIC
• Completes audit team end of engagement evaluations, when AIC
• Assists in updating the risk & control matrix for each engagement with oversight from the Auditor-in-Charge and/or other Audit leadership
• Identifies control weaknesses and opportunities for improvement in the current operating environment; develops recommendations for corrective action
• Assists AIC in drafting related issues and audit reports for review by audit leadership
• Participates and provides feedback during team audit activities on planning and scoping, business understanding/walkthroughs, and review of risk assessment and testing and demonstrates critical thinking ability
• Executes on audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions; is accountable for completing work paper documentation within quality standards
• Utilizes analytical skills to conduct or assist team members with continuous monitoring activities, advisory activities, special reviews and/or investigations
• Develops internal and business leader and partner relationships while also beginning to effectively challenge, communicate and deliver risk-based, difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage
• Provide coaching and guidance to less experienced team members to ensure quality and timely completion of audit test work

Senior Auditor – Liquidity and Interest Rate Risk

Executive Assistant

• Provides high-level administrative support to multiple members of the Executive Management Group
• Coordinates daily business activities and manages calendars
• Arranges meetings and travel for leadership
• Delivers effective challenge to preserve executives' time
• Prepares internal communications and drafts correspondence
• Manages travel and expense reporting in accordance with budget guidelines

Corporate Executive Assistant

Data Analyst

• Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and reduce negative member experience from fraud applications, synthetic fraud, and account takeover attempts.
• Closely partner with the Strategy team, Director of Fraud Identity Analytics, Director of Fraud Model Management, and model users on model builds and priorities.
• Partner with Technology and other key collaborators to deploy a Member Protection graph technology strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes.
• Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims, and AML, improving fraud detection and loss mitigation.
• Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience.
• Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance.
• Exports insights to decision systems to enable better fraud targeting and model development efforts.
• Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks.
• Develops and mentors junior staff, establishing a culture of R&D to augment the day-to-day aspects of the job.
• Gathers, interprets, and manipulates sophisticated structured and unstructured data to enable sophisticated analytical solutions for the business.
• Leads and conducts sophisticated analytics demonstrating machine learning, simulation, and optimization to deliver business insights and achieve business objectives.
• Guides the team selecting the appropriate modeling technique and/or technology with consideration for data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes and peer reviews technical documents for knowledge persistence, risk management, and technical review audiences.
• Partners with business leaders from across the organization to proactively identify business needs and propose/recommend analytical and modeling projects to generate business value.
• Works with business and analytics leaders to prioritize analytics and highly sophisticated modeling problems/research initiatives.
• Leads efforts to build and maintain a robust library of reusable, production-quality algorithms and supporting code to ensure model development and research efforts are transparent and based on highest-quality data.
• Assists the team with translating business request(s) into specific analytical questions, implementing analysis and/or modeling, and communicating outcomes to non-technical business colleagues with a focus on business action and recommendations.
• Manages project portfolio milestones, risks, and impediments. Anticipates potential issues that could limit project success or implementation and escalates as needed.
• Establishes and maintains standard methodologies for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards.
• Interacts with internal and external peers and management to maintain expertise and awareness of leading techniques.
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Serves as a mentor to data scientists in modeling, analytics, computer science, business acumen, and other interpersonal skills.
• Participates in enterprise-level efforts to drive the maintenance and transformation of data science technologies and culture.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Graph Data Scientist – Identity Analytics

Analyst

• Leads the entire transaction process including transaction structuring, underwriting decisions, asset selection and pricing for securitization, securitization cash flow modeling, approval management, coordination with internal and external stakeholders, and due diligence activities.
• Negotiates price, terms and conditions of transactions and oversees the preparation of offering document.
• Supports the development and evaluation of enterprise capital and funding strategies through analysis of capital markets, industry trends, capital efficiency opportunities, and alternative funding structures.
• Prepares and communicates analyses, recommendations, and transaction updates for senior management and other key stakeholders.
• May act as a primary point of contact for a specific capital transaction type or line of business (auto loan securitization, credit card securitization, catastrophe reinsurance, and debt issuance).
• Resolves issues and navigates obstacles to deliver work product.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Capital Markets Analyst – Mid-Level

Operations

• Manages staff responsible for processing financial transactions to include payments, transfers, and receivable transactions
• Ensures transactions are processed within the appropriate system in a compliant and timely manner
• Responsible for providing direction and assistance to staff in the fulfillment of financial operations ensuring all transactions are in adherence with Federal regulations, policies and procedures
• Assesses training requirements and determines individual training needs
• Maintains comprehensive knowledge of applicable systems utilized in daily functions and operations
• Advises staff on complex procedures and decisions
• Researches and resolves escalated issues for member accounts
• Partners with third-parties to inquire on information required for escalation resolution
• Monitors productivity through reporting
• Analyzes workflow and processes to identify and implement improvements to gain efficiency
• Responsible for coordinating the documentation review of all processes and procedures for the team to ensure up to date
• Makes recommendations to improve processes
• Represents and leads the department on various committees, projects, and initiatives providing the financial operations perspective
• Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes
• Develops staff to maximize resource productivity to ensure defined business goals and objectives are met
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Manager, Treasury Operations

Claims Specialist

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability
• Partners with vendors and internal business partners to facilitate complex claims resolution
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate
• Determines and negotiates complex claims settlement within authority limits
• Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits
• Maintains accurate, thorough, and current claim file documentation throughout the claims process
• Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Works independently solving complex problems with minimal guidance

Property Adjuster Specialist – Specialty Claims Team

Vice President

• Plans short- and long-range HR tech roadmaps
• Drives the evaluation, implementation, and integration of new technologies (including AI tools) to support the employee lifecycle
• Manages and develops a team of HRIS analysts, developers, and system administrators
• Owns the integration architecture between core HR systems and edge platforms (e.g., ATS, payroll, benefits, and learning management)
• Ensures data integrity, system security, compliance (like SOX controls), and privacy standards
• Leads relationships with third-party software vendors, handles contract renewals, and manages the HR tech budget
• Establishes KPIs to monitor system performance, ticket resolution, and user adoption
• Responsible for ensuring the assigned application group develops processes and tools that contribute to the company business objectives
• Ensures that all application processes developed internally or by external service providers are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation
• Implements and manage application life cycle management status reporting, metrics and benchmarks
• Provides executive thought leadership on developing and enhancing methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement
• Collaborates with other leaders and/or stakeholders and develops an application development strategy that aligns with business strategy, adds value and is within budget constraints
• Serves as financial steward for the organization and manages relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization
• Oversees the assessment of the technical and business fitness of the application portfolio and associated costs and risks
• In partnership with CTO, Infrastructure and IT Security, ensures that the organization's applications are effectively secured and that risks are mitigated and comply with legal and corporate privacy and confidentiality rules
• Designs a visionary road map for innovative solutions at Enterprise level and ensures integration with overall IT and enterprise strategic plans
• Develops Annual Objectives and Key Results (OKRs) for department, used to measure team performance
• Responsible for team's adherence to SDLC SDLC and applicable controls
• Responsible for understanding the risk posture for the activities that are conducted on their team (development and maintenance of business applications)
• Implements the department talent strategy (labor mix, location, team size, etc.)
• Understands, owns and manages the Business and IT risk & controls requirements including adherence to and timely remediation of controls-related issues
• Manages the sourcing and vendor strategy across your service line and aligns with wider USAA strategic technology providers
• Partners with our CTO teams to help define enterprise architecture and standards
• Partners with business stakeholders to understand their business objectives and develop a technology strategy to support those goals by translating customers' needs into USAA Technology services in the broader service architecture
• Provides visibility and transparency into progress, risks and issues in regular stakeholder updates
• Mentors junior staff members and provides a platform for continuous learning
• Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Application Development

Manager

• Responsible for providing support to the senior-most leaders through the prioritization and coordination of key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives, and the development of appropriate action plans and responses to address business issues and/or compliance and regulatory issues
• Assists in the development and implementation of strategic and operational plans that drive success within key results areas
• Acts as liaison between business operations, both within and across CoSAs, enterprise CoEs and the Function or Line of Business staff member
• Provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements
• Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies
• Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results
• Evaluates the relevance of messages for intended audience and ensures consistency and accuracy
• Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Leadership Team member
• Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied
• Responsible for the development, coordination and timely submission of relevant, broader level ELT and Board/Council/Committee driven requirements
• Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Executive Operational Planning Manager

• As a primary point of contact, manages all aspects of credit facility and bank relationship management or rating agency relationship management.
• Demonstrates expertise to be primary point of contact for any internal and external relationship, strategy and communication.
• Leads entire capital markets process for external third-party bank relationships including offering documents, underwriting decisions, managing approvals, relations with internal and external stakeholders, and due diligence responses.
• Negotiates price, terms and conditions of USAA’s credit facility and oversees documentation and entire amend and extend process, including but not limited to administration of strategic business meetings and partnership, direct work with impacted stakeholders such as, legal, accounting, procurement, and senior leadership, both internal and external.
• Directs work efforts to maintain, inventory, and service debt covenants and restrictions and produce reports.
• Leads potential risk evaluation process.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Capital Markets Analyst

General

• Proactively manages assigned claims caseload comprised of complex damages that require commensurate knowledge and understanding of claims coverage including potential legal liability
• Partners with vendors and internal business partners to facilitate complex claims resolution
• May also involve external regulatory coordination to ensure appropriate documentation and compliance
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources
• May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate
• Determines coverage through analyzing information involving complex policy terms and contingencies
• Determines and negotiates complex claims settlement within authority limits
• Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes
• Maintains accurate, thorough, and current claim file documentation throughout the claims process
• Advance knowledge of estimating technology platforms and virtual inspection tools
• Utilizes platforms and tools to prepare claims estimates to manage complex property insurance claims
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience
• Adjusts complex claims with attorney involvement
• Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations
• May require travel to resolve claims, attend training, and conduct in-person inspections
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Property Adjuster Specialist – Desk

Customer Support

• Documents First Notice of Loss by obtaining relevant information for effective claim investigation
• Sets up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation
• Creates loss reports, states, or verifies coverage as appropriate, and initiates the most effective method of damage assessment to assign for file handling
• Assists with questions regarding the claims process and sets expectations for next steps to help ensure claims are effectively resolved and accurately documented
• Effectively resolves status inquiries and, when necessary, routes to handling adjuster
• Effectively operates in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels
• Applies strong time management skills by closely adhering to assigned work schedule
• Applies strong call management skills by assisting members within a timely manner and limiting non-productive time
• Embraces continuous improvement and development through coaching and collaboration with manager and team members
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
• May assign or initiate emergency services when required on specific claims
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Works various types of claims loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Customer Service Claims Representative, Unlicensed

• gather and analyze internal business requirements by means of interviews, workflow analyses and facilitated discussions with users
• translates users' business requirements into detailed functional designs for development, testing and implementation
• applies methodologies and prepares detailed specifications and related documentation
• assists business partners with the identification and documentation of business rules
• ensures that rules and associated metadata are governed appropriately while stored within a single source of truth
• design and modifies application rules and configurations to facilitate business user needs
• serve as liaison to IT to ensure adequate execution of business user needs
• serve as Subject Manager Expert for systems supported in business functions, to include researching data lineage and managing end-to-end data integration points for source to target of financial data
• lead teams on project management, system change management, business rules and analysis and development, product development, product maintenance, service delivery and changes to existing systems/applications
• coordinate and manages project enhancements to benefit business users
• ensure change control processes and procedures encompass and/or adhere to enterprise or industry guidelines or best practices
• review post implementation documentation for lessons learned and recommends procedural or process updates for future initiatives
• facilitate and designs business testing to ensure adequate user performance across system supported
• provide subject matter expertise in development of creative solutions for business requirements or product offerings; advises on strategic and tactical solutions
• work with LOBs, vendors, and other internal resources to define business requirements and coordinate system enhancements to achieve Function, Line of Business, and Association objectives
• analyze options to determine best course of action to resolve or prevent future system outages or production issues
• present recommendation and executes required actions
• provide guidance to staff and assists management with workflow/workload schedule
• summarize insights from analysis and use findings to develop business rules
• maintain the Business Rules Repository and the enforcement of data governance requirements for all rule data housed within the application
• ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Business Rules Analyst

• plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes.
• Understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process.
• Support alignment of process to overall experience strategy and vision.
• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s).
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance.
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes.
• Develops communication plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders.
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.