Webster Bank

Business Analyst

• Review, spread, and maintain periodic financial statements and compliance certificates.
• Engage with borrowers' CFOs (or similar position) to get qualitative updates on performance
• Ensure the timely completion of renewals, annual reviews, and interim analysis.
• Ensure borrower is assigned an appropriate risk rating
• Present internal portfolio review memos to senior credit executives at periodic meetings
• Execute all amendments/waivers for existing borrowers
• Maintain ticklers, covenants, and borrower credit files
• Maintain customer information and data integrity on bank systems
• Ensure compliance with all regulations, policies, and procedures
• Generate new ideas and recommendations for continuous process improvement
• Represent Webster Bank as a brand ambassador at business and charitable events
• Participate in special projects on an as-needed basis.

Senior Analyst, Portfolio Management

Associate

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros.
• Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care.
• Act as a resource for large and complex Member relationships.
• Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention.

Associate, VOC Specialist

General

• Reads and evaluates assigned RFP/RFI submission requirements and due dates
• Conducts kick-off/strategy calls with business partners for assigned high-profile RFPs/RFIs
• Prepares, communicates, and manages project timelines for assigned RFPs/RFIs
• Packages and delivers proposals for e-delivery or hard copy, as requested

Proposal Specialist

Financial Planning and Analysis

• Underwriting new cash flow LBO & private equity backed transactions.
• Portfolio management activities for the General Industries team.
• Performing due diligence and preparing internal credit approval documents.
• Completing required portfolio reviews and processing of incremental credit extensions.
• Communicating with key stakeholders throughout the underwriting process.

Leveraged Finance Analyst

Application Engineer

• Define and own the front-end and mobile architecture across web and native platforms.
• Lead development using Vue.js for web applications and React Native for cross-platform mobile solutions, with native iOS and Android expertise where required.
• Establish best practices for performance, accessibility, scalability, and maintainability.
• Drive consistency in UI/UX patterns across platforms while enabling platform-appropriate experiences.
• Own and manage the mobile CI/CD and deployment pipeline, including: App Store Connect and Google Play releases.
• Ensure reliable build automation, testing, and release processes.
• Partner with QA to implement robust automated testing strategies for web and mobile.
• Design and implement secure front-end and mobile application patterns aligned with banking and FinTech standards.
• Partner with security, risk, and compliance teams to meet regulatory requirements (e.g., data protection, authentication, authorization).

Senior Application Development Engineer

Sales

• Manage a variety of support and administrative functions within the Government and Institutional Banking line of business
• Handle vendor billing weekly and monthly, coordinate payments with Accounts Payable
• Set-up, track and renew FHLB letters of credit
• Run and complete daily overdraft processing
• Organize logistics and register GIB attendees for events
• Order supplies as needed for events and office staff
• Responsible for monthly reconciliation of GIB Wire Clearing Account
• Create and update monthly rate sheet
• Assist with audit confirmations and preparation of collateral letters
• Prepare regulatory reports and mail client proposals
• Provide back-up and support to Sales Support Specialists and Relationship Managers

Sales Support Manager

Onboarding Specialist

• Act as the primary liaison for new client relationships, providing guidance and support from initiation to completion of onboarding.
• Set and communicate clear timing, funding, and process expectations with clients and stakeholders.
• Lead all communication with internal and external stakeholders to ensure alignment and transparency throughout the onboarding process.
• Collaborate with cross-functional teams to address client needs, resolve issues, and ensure deliverables are met.
• Schedule, host, and lead weekly onboarding calls with all new clients and relevant stakeholders.
• Develop and maintain detailed onboarding plans, ensuring all tasks and milestones are tracked and completed on time.

Onboarding Manager

Call Center Representative

• Be the Voice of Webster in an inbound Contact Center
• Anticipate client needs and educate on banking benefits
• Perform transactions and maintenance with accuracy
• Build and retain client relationships
• Facilitate problem resolution with accurate information
• Meet or exceed service expectations and standards

Contact Center Associate

• Document training issues and performance measures, analyze results and recurring trends and provide feedback to colleagues and managers.
• Assist with tracking progress of training team members, works with Manager to recommend action plans for colleagues who are not meeting established standards.
• Complete all assigned tasks within the appropriate timeframes.
• Balance multiple priorities throughout the day to ensure the best experience for our clients and colleagues.
• Demonstrate flexibility working with internal contact center partners for coaching needs.
• Monitor the learning experience through delivery of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.
• Deliver training timeline deadlines are achieved.
• Remain knowledgeable on products, services, and processes by keeping up to date on training materials and procedure documentation.
• Support contact center initiatives and programs as needed
• Enhance the learning experience through design of learning activities, assignments, and assessments to engage learners so they retain knowledge and skills.

Training Coordinator, Contact Center

Insurance

• Responsible for generating business through education, advisement, and enrollment in insurance plans.
• Discuss insurance plans in detail and make recommendations to complete enrollment.
• Use necessary tools such as softphones and quoting tools.

Insurance Sales Agent

Full-stack Engineer

• Research and assess new AI/GenAI technologies, frameworks, and tools for potential adoption
• Identify and recommend AI-driven use cases to improve banking operations and customer experiences
• Collaborate with the team to design, develop, and maintain AI-enabled applications
• Assist in building prototypes and proof-of-concept solutions for AI-based features
• Participate in all phases of the software development life cycle, including requirements gathering, design, coding, testing, and deployment
• Document findings, recommendations, and technical designs for internal knowledge sharing
• Support continuous improvement initiatives for existing AI-enabled applications

IT Intern – Software Engineering

Bilingual

• Act as a customer support representative, responsible for proactively reaching out to Members to understand their individual needs, educate and support them to ensure they are optimizing their benefits with Ametros
• Use a systematic approach to retain Members who are not fulfilling their full potential with Ametros, including members whose pattern of usage (of provider services, medications and/or Durable Medical Equipment) has changed significantly and members using out-of-network services which may represent missed opportunities to save money on their care
• Act as a resource for large and complex Member relationships
• Handle all Member issues and complex escalations with the goal of maintaining our high levels of member retention

Associate, VOC Specialist – Bilingual Preferred

Risk

• Analyzing bank transactions, new accounts, and customer behavior to identify anomalous activity
• Documenting findings and taking appropriate action to prevent losses
• Acting as a point of escalation and assisting analysts with questions
• Helping train new analysts and supporting them throughout their growth
• Monitoring transactions across multiple delivery channels
• Reviewing output of daily account warning reports
• Mitigating identified potential fraud loss
• Recommending closure of accounts deemed risky or suspicious
• Maintaining accurate records
• Making recommendations to management for updates to fraud prevention strategies
• Providing internal support to retail personnel on issues concerning fraud and suspicious activity
• Working with other lines of business to help with fraud training

Senior Analyst, Fraud Risk Management

• Analyze, design, code, test, and implement solutions of low to moderate complexity
• Contribute to validation of Epics and User Stories through the backlog refinement process with your scrum team
• Collaborate with scrum team on solution architecture and technical design decisions to solve new or existing business problems
• Build and maintain systems with current or emerging technologies while leveraging and expanding system capabilities
• Hold self and others accountable for clean testable code in adherence with coding standards and best practices
• Conduct peer code reviews by providing comments and suggestions
• Utilize software code version control and defect management tools
• Perform unit testing before releasing code to QA
• Participate in structured walkthroughs and technical reviews
• Create documentation, flowcharts, diagrams, layouts, and charts to demonstrate sound solutions
• When business critical situations arise, some evening and/or weekend work required to support production deployments, critical incidents, or critical projects