Account Executive

• Serve as the lead point of contact for customer account management matters
• Establish and maintain a high level of customer satisfaction
• Align Waste Management products and services with customer needs
• Negotiate, update, and renew customer service agreements
• Resolve challenging customer requests
• Communicate rates, charges, and service strategies
• Collaborate with sales team to identify and grow opportunities
• Use Waste Management sales productivity software tools
• Prepare reports and handle general administrative duties

Account Executive II

• Serves as a key point of contact for WM's Small/Medium business customers.
• Focuses on retaining and growing the team's book of business.
• Manages inbound call requests and proactive customer outreach.
• Prevents customer cancellations and secures updated contract agreements.
• Utilizes change management processes to meet sales demands.
• Controls sales assignments by allocating time to retention and acquisition goals.
• Explores alternatives to reach mutually beneficial sales agreements.
• Contributes to team responsibilities in a team environment.
• Navigates through systems ensuring accurate documentation of customer interactions.
• Uses WM sales productivity software tools such as Salesforce.com.
• Analyzes reports and handles general administrative duties as needed.

Account Associate I

Operations

• Serves as support person for Sustainability Services Territory or Vertical.
• Implementation of new contracts, assisting with special projects and staffing existing contracts as needed.
• Assist Business Development and Territory/Vertical Managers with site walks, proposal development and contract renewals.
• Significant travel is required (90%+).
• Coordinate logistics for transportation of hazardous and non-hazardous waste from client site including profiling, scheduling, manifesting and physically loading bulk and drum loads.
• Consult with client and prospective clients to identify, design and implement cost saving opportunities and proposals.
• Ensure compliance with client and government regulations by performing necessary inspections and reporting. Resolve all issues in a timely manner.
• Administer client and vendor financial obligations including invoicing, reporting and contracts.
• Promote culture of safety by ensuring site personnel are properly trained to perform assigned duties and comply with safety, environmental, federal, state and local regulations.

Environmental Operations Support Manager

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Sales Retention Account Associate

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive

Program Manager

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizing strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.
• Handles all retention requests by providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves all escalations for customer service within the book of business.

Program Manager, Key Accounts

Onboarding Specialist

• Provide oversight and direction to multiple operational teams consisting of Launch Manager, Launch Supervisors, Project Services Project Managers and BA responsible for the project management and execution of multiple ongoing customer implementations, de-implementations, projects and tasks.
• Establish and maintain a high level of customer satisfaction for new, renewing National Account clients and clients with ongoing project work.
• Manage the overall operational and budgetary responsibilities and activities of the department including, but not limited to, the 'cost of launch' and working to reduce said cost.
• Adapt and pivot to customer needs through demonstrated knowledge of the business and processes to provide a customer onboarding and project-based experience that meets and exceeds customer expectations.
• Perform daily, weekly, and monthly project tracking across department including progress, key performance indicators, resource management, workforce allocation/tracking, and workflow supervision of multiple projects.
• Ensure all customer-facing launch and project status dashboards are up to date to ensure customer has most current information and statuses.
• Plan, evaluate, and improve the efficiency of departmental and inter-departmental business processes and procedures to enhance speed, quality, efficiency, and output.
• Establish and maintain relevant departmental controls and feedback systems to monitor the operation of the department.
• Coordinate internal and external resources to ensure customer and business objectives are met.
• Plan departmental staffing levels and work with Human Resources to recruit, interview, select, hire, and employ an appropriate number of employees.
• Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
• Review performance data that includes financial, sales, and activity reports, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate interpersonal communication.
• Build and maintain productive working relationships with leaders and employees of other departments, customers, vendors, and WM’s Operational (Market) Areas.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.

Senior Manager – Customer Onboarding

• Cover Charlotte, NC as a Senior Account Executive (SAE)
• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals
• Develop and implement sound selling strategies for revenue growth
• Manage existing business relationships to meet sales and price goals
• Handle customer cancellation requests and maintain ongoing education of contract details
• Gather customer contract commitments during face-to-face interactions
• Address escalations for customer service within the defined territory

Senior Outside Sales Account Executive

Account Manager

• Directs all aspects of a service area within an assigned vertical line of business "LOB."
• Accountable for the development and maintenance of a safety conscious organization within all assigned customer sites.
• Manages the financial and operating performance of assigned customer sites to ensure profitability and operational goals are achieved.
• Responsible for the successful management of customer service issues and assisting in identifying potential contract/service enhancements.
• Documents best practices and lessons learned and implements at customer locations.

Territory Manager

• The Senior Account Executive (SAE) will cover Valdosta and Albany, GA.
• This will be a hybrid position with occasional visits to our local office, which means that candidates must live in the territory.
• Responsible for new business as well as retention of existing accounts.
• Develop and implement sound selling strategies to achieve budgeted sales goals.
• Manage existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies.
• Handle all customer cancellation requests and ongoing education of contract details to existing customers.
• Resolve any escalations for customer service within the defined territory.

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts, preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive, South Bay

• Presents the full line of WM services to prospective WM customers or assigned area of responsibility.
• Manages existing revenues and develops revenue opportunities within an established geographical territory.
• Meets or exceeds individual sales goals for new business with industrial and hazardous waste customers.
• Effectively utilizes, coordinates, and cultivates relationships with internal and external customers.
• Achieves or exceeds budgeted revenue goals for new business with industrial and hazardous waste customers in assigned sales territory.
• Maintains existing base business; identified new waste streams and new base business customers.

Industrial Account Executive

• Manage landfill gas collection and control system (GCCS) operations
• Capital budget planning and dispersal
• Regulatory compliance and oversight of Area landfill gas field Technicians and Gas Operations Supervisor(s)
• Implement company-wide training programs, directives, policies, and procedures related to GCCS design, construction, operations, and maintenance
• Interface with the operations of landfill gas (LFG) energy recovery projects to optimize their production and control GCCS operations
• Plan, organize, and manage capital projects for GCCS design, construction, and operations
• Organize and lead the Area Gas Operations team
• Manage asset development and compliance monitoring testing and reporting
• Organize and execute routine communications with Area and Corporate management
• Participate in communication with local, state, or national internal and external stakeholders
• Provide guidance and direction to Area engineers, operations Directors/Managers, and EP Managers on GCCS design, construction, and operations issues

Account Executive II

Account Associate I

Environmental Operations Support Manager

Sales Retention Account Associate

Senior Account Executive

Program Manager, Key Accounts

Senior Manager – Customer Onboarding

Senior Outside Sales Account Executive

Territory Manager

Senior Outside Sales Account Executive

Senior Account Executive, South Bay

Industrial Account Executive

Manager II, Area Gas Operations, Landfill