Zapier

Operations

• Own incident tooling operations. Maintain the reliability and configuration of incident.io, PagerDuty, Slack-based workflows, on-call rotations, and escalation paths. Monitor integrations and automations for issues. Fix what breaks.
• Build and maintain AI-powered workflows. Design and ship repeatable automation: incident thread summarization, postmortem draft generation, follow-up triage, severity classification, and data hygiene workflows. Turn one-off experiments into durable systems that compound over time. Keep improving them.
• Build and sustain the IC community. Grow and maintain a community of practice for Incident Commanders and Support Leads. Run regular touchpoints, share learnings across incidents, and coach responders on what good looks like. You are a resource others come to — not just a system operator.
• Operate data and reporting systems. Build, maintain, and troubleshoot dashboards and reports (Databricks, Grafana, Looker). Ensure data quality, field completeness, and metric accuracy. Surface trends and operational signals to the Incident Program Manager before they become problems.
• Maintain documentation and enablement assets. Keep playbooks, templates, and incident guides current and usable under pressure. Flag gaps where program-level guidance needs updating. Be the go-to resource for questions about tooling and process.
• Drive continuous improvement. Participate in incidents and postmortem reviews. Identify patterns across incidents. Implement improvements based on hands-on observation. Surface recurring friction to the Incident Program Manager with recommended solutions, not just problems.
• Partner across the org. Incidents touch Engineering, Support, GTM, Legal, and Finance. You coordinate across these teams without needing the Program Manager to broker every conversation. You know who to loop in, when, and how to communicate what they need to act.
• Support the incident program at scale. As the program expands to cover Support, Legal, PR, and Finance, help onboard and enable new stakeholder groups. Build the infrastructure that lets the program run self-sufficiently — including during your own PTO.

Incident Operations Specialist

Software Engineer

• Define and drive the strategy and roadmap for Zapier's Enterprise Governance bet.
• Own the org’s technical point of view on identity, access, audit, and policy.
• Make the staffing and investment trade-off calls across initiatives.
• Own the technical roadmap for the systems that let enterprises govern AI.
• Define what safe, accountable AI-native engineering practice looks like.
• Identify and implement AI-powered tooling that accelerates your teams' delivery velocity and quality.
• Be accountable for the reliability of Zapier's identity, audit, and admin infrastructure.
• Build bench strength and resilience across critical systems as the team grows.
• Partner directly with Sales and Customer Success.
• Take ownership by default on cross-org technical initiatives.
• Build on and further develop the strong enterprise engineering organization.
• Ensure managers and ICs have clear growth paths and feedback they need to improve.

Director, Engineering – Enterprise

Financial Planning and Analysis

• Serve as the dedicated finance partner for Zapier's self-serve business.
• Build and own the forecasting, reporting, and analytical infrastructure for self-serve.
• Analyze the self-serve funnel end-to-end: from top-of-funnel acquisition through activation, conversion, expansion, and retention.
• Proactively surface trends, risks, and opportunities to senior leadership.
• Partner with product and engineering teams to understand how product changes impact financial outcomes.

Senior Manager, Strategic Finance – Self Serve and New Products

Security Engineer

• Set and deliver the security strategy for an AI-native SaaS platform.
• Lead a team of Application Security, Infrastructure Security, Detection & Response, and GRC engineers.
• Partner closely with executives, Enterprise Governance, GTM, Product, Engineering, Legal, and Risk.
• Protect millions of customers from having their API credentials, data, and AI-driven workflows compromised.
• Own and evolve the risk management program: identify and quantify enterprise risk.
• Lead company-wide security change — standards, golden paths, technical gates, vendor and procurement patterns.
• Stay on the bleeding edge of AI, frontier models, and the evolving threat landscape.

Senior Director, Security

AI Engineer

• Contribute to shared AI Platform capabilities supporting teams building with machine learning and generative AI
• Work mostly in TypeScript & Python
• Help develop and maintain core services such as the LLM proxy server, platform APIs, and reusable tooling
• Build and improve parts of the LLM Ops and ML Ops stack
• Help design and implement systems improving performance, reliability, safety, and cost efficiency of AI-powered experiences
• Collaborate closely with engineers across product, infra, and data teams
• Evaluate emerging tools, models, and patterns in the AI ecosystem

Applied AI Engineer

Support Engineer

• Serve as the first point of contact for IT support requests across Zapier's global employee base.
• Troubleshoot and resolve hardware (Mac), software, and access issues for our employees.
• Perform user account management as part of onboarding and offboarding workflows.
• Identify recurring issues and build runbooks, help articles, and self-service resources to reduce repeat ticket volume.

Support Engineer, IT Systems

Systems Engineer

• Implement SSO applications and manage onboarding/offboarding using Okta.
• Optimize SaaS spend through automated workflows and license utilization monitoring.
• Build tools to automate user account creation and integrate systems via API.
• Resolve IT issues and eliminate recurring request patterns through automation.
• Enhance and maintain the employee Mac experience and IT infrastructure.

Senior IT Systems Engineer

Marketing Operations

• Own and optimize Zapier’s marketing operations infrastructure, including campaign operations, lead management, attribution, automation, and reporting.
• Partner with Demand Gen, Product Marketing, Sales, and RevOps to ensure seamless lead flow, accurate data capture, and efficient funnel management.
• Build and maintain scalable processes and systems improving campaign execution, reporting accuracy, and operational efficiency.
• Manage marketing automation and CRM workflows, including lead scoring, routing, lifecycle management, segmentation, and nurture programs.
• Develop dashboards and reporting frameworks for funnel performance, campaign effectiveness, pipeline contribution, and ROI.
• Identify operational bottlenecks and proactively recommend improvements increasing speed, scalability, and marketing impact.
• Support experimentation and growth initiatives ensuring clean data, reliable attribution, and operational readiness.
• Document processes, establish operational best practices, and create durable systems for scalable marketing organization.
• Collaborate with external vendors and internal systems teams to evaluate, implement, and optimize marketing technology and tooling.
• Drive alignment across Marketing, Sales, and RevOps through strong communication, operational rigor, and shared visibility into performance metrics.

Senior Manager, Marketing Operations

Director

• Oversee recreational programs put on by county's sports facilities and community centers
• Plan, organize and direct the operations of sports and fitness programs, activities and services
• Research community needs and develop new and existing program activities
• Implement recreation programs and evaluate their effectiveness
• Manage a $1,000,000 annual budget and prepare financial and program reports
• Promote programs through community relations campaigns and advertising efforts

Director of Parks and Recreation

Performance Marketing

• Define and execute signal-led outbound strategy for enterprise accounts
• Build and run multi-channel campaigns across outbound, events, webinars, and digital that drive enterprise pipeline from first touch through closed-won
• Write and refine enterprise outbound messaging aligned to Zapier's AI and automation use cases
• Design account-based plays for high-value targets
• Partner directly with Sales to align campaigns with active deal motion
• Run three or more experiments per week across messaging, channels, offers, and timing
• Use AI tools to accelerate execution and build repeatable, scalable workflows