Account Manager

• Responsible for the sales of products/systems/services within a designated market/division, in line with the division strategy.
• Achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction.
• Identify and develop new sales opportunities.
• Communicate with customers about details related to delivery time, payments, and general terms and conditions.
• Ensure efficient marketing activities and communicate value proposition to customers.
• Manage administrative procedures in sales processes and support cash collection and project management activities, when needed.

Product Marketing

• Creating, planning, and ensuring implementation of the local go-to-market product marketing strategy
• Defining and communicating product value propositions and product positioning
• Focusing on achievement of the target set for metrics like total demand orders
• Evaluating market opportunities
• Ensuring balanced growth for all product lines
• Creating product demand by promoting technical aspects
• Builds an effective, capable, and high-performing organization
• Develops talent and reviews effectiveness

EL Product Marketing Manager

Application Engineer

• Contribute to the vision of electrification solutions with a 3–8 year timeframe, grounded in deep technical understanding of technology trajectories, feasibility, and division strategy.
• Investigate global macrotrends in emerging technologies, applications, and segments; shape innovation strategy and roadmap with technical feasibility assessments and strategic recommendations for ELSP leadership.
• Develop reference architectures and technical frameworks for emerging applications and use cases, translating technology trends into actionable system design concepts.
• Conduct technology benchmarking and competitive technical analysis, identifying critical gaps and opportunities against Smart Power's current capabilities.
• Develop the ELSP ecosystem of key partners and customers through collaboration and knowledge exchange, piloting novel applications and validating both technical feasibility and market viability.
• Design and facilitate technical workshops with internal teams, customers, and partners to explore and validate emerging technology concepts and innovation hypotheses.
• Perform technical feasibility studies and proof-of-concept definitions, assessing technical maturity (up to TRL2), scalability, and applicability to Smart Power's portfolio.
• Contribute to technical documentation and innovation briefs, translating findings into clear strategic recommendations for stakeholders and leadership, while supporting a collaborative team environment with R&D and Technology Advisor peers.

Global Customer Application Engineer

Engineer

• Execute assignments using established solutions.
• May act as a design authority and completes engineering assignments.
• Collaborates on project installation, commissioning and site activities, clarifying potential issues or providing solutions to correct engineering errors.
• Provides technical support to commissioning and start-up activities.
• Assists in creating proposals for projects.
• Supports Contract Manager in issuing claims.
• Creates work plans and cost estimates in one’s area of responsibility.
• Evaluates risks and opportunities, strategizes mitigation of one’s engineering projects/programs.
• Interact with customers, contractors, suppliers.
• Oversee the creation of subcontracts and manage subcontractors jointly with other involved functions.

SIS Engineer

• Identify and develop new business opportunities, introduce new products/services, and contribute to regional sales, orders, profitability, and ITO quality goals.
• Develop and present technical solutions aligned with customer needs, influence specifications, and prepare high-quality proposal content highlighting scope, benefits, and compliance.
• Provide technical leadership for Field Service proposals, including site assessments, material/labor requirements, competitive analysis, and support for engineering work scopes, schedules, and cost estimates.
• Communicate fulfillment requirements to sourcing and operations, document competitor activities, and support NPI programs to maintain a strong market position.

Electrification Services Application Engineer

Customer Support

• Provide technical, order, and payment-related assistance/support to internal and external customers.
• Coordinate with relevant stakeholders to obtain complete case ownership.
• Improve customer satisfaction by resolving customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end-to-end handling of the request.
• Keep the customers proactively informed on the issue status and clarifying their doubts.
• Prepare and analyze regular statistics (e.g., forecast) using available tools and collect relevant information tracking regular sales performance against the target and sharing insights with management.

Senior Customer Care Representative

Manager

• Support assigned Sales organization and customers during proposal process
• Prepare technical descriptions and final documentation
• Analyze and evaluate requests and specifications
• Define sales strategies and product configurations

Bid Manager – Medium Voltage Products and Solutions

Salesforce Developer

• End‑to‑end ownership of Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud
• Define and govern scalable, secure, and maintainable architectures
• Collaborate with Product Owners, business stakeholders, and delivery teams
• Design and oversee Salesforce integrations (APIs, events, middleware) in collaboration with integration architects
• Ensure compliance with enterprise architecture, security, and governance principles
• Lead architectural governance, design reviews, and technical decision forums
• Mentor developers and technical teams, supporting DevOps practices and driving continuous improvement across the platform
• Support demand prioritization and solution feasibility discussions

Salesforce Solution Architect – Marketing & Sales

Marketing

• Help shape the strategic positioning and launch of innovative products in close partnership with Product Management, Sales and Marketing teams across the organization.
• Manage and coordinate product launches and go-to-market activities throughout the full product lifecycle in close collaboration with Product Management, Sales and cross-functional stakeholders.
• Run ongoing product marketing initiatives, campaigns and messaging activities to ensure clear and compelling communication of customer value propositions.
• Develop launch plans, annual marketing calendars and prioritization strategies aligned with business goals and market opportunities.
• Act as a collaborative bridge between R&D, Sales and Marketing, ensuring transparent communication, stakeholder alignment and effective project execution.

Marketing Manager

Field Engineer

• Complying with all ABB and end customer EHS policies and procedures.
• Installing, maintaining, repairing and commissioning equipment used in power delivery, support outages, control systems and power quality systems.
• Developing working relationships with fellow team members and follow directions from Field Engineers, Lead Field Engineers, and Senior Management.
• Cultivating excellent relationships with clients leading to a strong base of referral business.

Senior Field Service Technician

• Execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
• Deliver quality customer service to satisfy customers.
• Showcase expertise by displaying clear understanding of sense of urgency and care in your area of responsibility.
• Provide site service to ensure safe and efficient plant operation utilizing the ABB’s Distributed Control System.
• Handle all periodic, routine, preventive maintenance and shutdown support.
• Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf.
• Maintain customer database by logging each call and the support provided.
• Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
• Communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
• Respond to customer questions, issues, and inquiries with accuracy and timeliness.
• Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
• Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.

Associate Demand Field Service Technician

Operations

• Manage the daily activities and performance of field service technicians.
• Support workforce planning, scheduling, and resource allocation to ensure timely and effective service delivery.
• Provide on‑the‑ground guidance, coaching, and technical support to field personnel as needed.
• Monitor technician performance, productivity, and adherence to service standards and KPIs.
• Participate in hiring, onboarding, and ongoing development of field service staff.
• Ensure high‑quality service execution aligned with ABB ELSE standards, safety requirements, and customer expectations.
• Support resolution of escalated service issues, coordinating with technical experts and management when necessary.
• Maintain strong customer relationships through clear communication, responsiveness, and problem‑solving.
• Assist in reviewing service reports, documentation, and compliance records for accuracy and completeness.
• Reinforce ABB safety culture and ensure all field activities comply with safety policies, procedures, and regulatory requirements.
• Conduct field audits, job observations, and safety checks to promote continuous improvement.
• Assist in analyzing service data, identifying trends, and recommending improvements to processes, tools, and workflows.
• Support implementation of new programs, technologies, and operational initiatives.

Field Services Operations Leader

• Execute service work of medium to high complexity as per work instructions and ABB guidelines
• Deliver excellent customer service to satisfy customers
• Identify opportunities in the installed base to improve system performance and operational performance
• Plan and execute service work as per customer order and expectations
• Ensure customer retention by delivering superior customer experience and communicating service work timeline and expectations
• Coach technicians and engineers and supervise complex site activities

Field Service Engineer

Support Engineer

• To provide technical solution
• To prepare offer/bidding proposal based on customer enquiry
• To provide technical promotion in projects
• To supports final contract negotiations and technical agreements
• To offer training of technical knowledge, differentiators and sales arguments
• To take part in key specific projects technical influence related to solution and technical specification

Technical Support Specialist

• Support the assigned Sales organization and customers during the proposal process.
• Serve as a key technical resource in the assigned area.
• Prepare technical descriptions of products and technology, determine costs, and prepare final documentation.
• Provide technical and commercial support to the local sales team and customers by identifying the most suitable solutions.
• Participate in customer discussions, technical clarifications, and project meetings to address complex requirements.
• Prepare and support the development of detailed technical and commercial proposals in line with customer specifications.
• Coordinate with cross-functional teams during bid preparation.
• Analyze customer requirements and recommend optimized solutions.
• Conduct post-bid and lost proposal analysis.
• Build and maintain strong relationships with internal stakeholders, customers, and vendors.