Arizona State University

Research Scientist

• Plans and develops research programs within a division, center, or department.
• Solicits research opportunities, develops policies and procedures, and has significant responsibility for the overall functioning and effectiveness of research studies.
• Support The Learning Engineering Institutes’ strategic goals by spearheading institute research activities.
• Lead a team of researchers and drive the development and implementation of impactful research initiatives.
• Collaborate with researchers, ASU faculty, and external partners to design and conduct research projects.
• Ensure ethical standards and best practices in research methodologies, timelines, and budgeting.
• Oversee and mentor research teams, secure funding for large-scale research projects, and lead assessment and evaluation efforts.

Assistant Director of Research and Evaluation

Customer Support

• Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.
• Provide retention support to all first-year, transfer and continuing college students.
• Meet one-on-one with students to increase their persistence and performance at the university.
• Connect the student to other critical resources, including counseling, health services, financial aid and advising.
• Support retention events that happen across all four campuses.
• Works to plan and execute activities throughout the fall and spring semesters to support engagement and retention activities.
• Collect and organize retention data.
• Works to maximize use of existing software systems, including but not limited to, SunDevilSync, and Salesforce.
• Assists student organizations in understanding and interpreting University policies and procedures.
• Develops and implements evaluation and assessment of retention strategies within the unit.

Student Support Specialist

• Plan and develop research programs within a division, center, or department
• Lead a team of researchers to advance rigorous research and evidence-based practices
• Oversee and mentor research teams, secure funding for large-scale research projects
• Develop and implement assessment frameworks to evaluate program effectiveness and educational impact

Assistant Director – Research and Evaluation

Program Manager

• Provides strategic guidance to other student activities and engagement specialists and external stakeholders to design and implement student activities and engagement initiatives.
• Coordinate scholarship and engagement efforts to support undergraduate students.
• Manage the McCord Scholars Program and the Turken Family Outstanding Graduating Senior Award process.
• Support and participate in student engagement events and programs including but not limited to Fall Welcome, Family Weekend, Sun Devil Days, Convocation, and more.

Program Manager, Scholarships and Events

Project Manager

• Collaborate with faculty and researchers in managing routine aspects of proposal development
• Ensure compliance with university policies
• Supervise the overall management of multiple interdisciplinary research projects

Research Project Manager

• Provides complex support for the use and maintenance of enrollment and student records information systems to ensure high quality delivery of student registration services.
• Provide general information and convey university policies and procedures to students, faculty, staff and the general public in-person, by telephone and by e-mail.
• Complete registration transactions and enrollment verifications, including transaction/discrepancy research and resolution in a timely manner.
• Analyze processes to resolve issues.
• Act as liaison with departments and colleges.
• Oversee the processing of non-routine/complex issues.
• Assist with training of staff and student workers.
• Assist as needed with student workers.
• Coordinate and participate in special projects, committees and reports.
• Work within guidelines of established methods; obtain, clarify and provide information within established parameters.
• Plan and prioritize workload to meet set deadlines.

Senior Customer Service Specialist

Graphics Designer

• Lead multimedia production across video, photo, social media, YouTube, campaign, and brand storytelling content from concept through delivery
• Serve as a lead creative contributor by directing shoots, filming, interviewing subjects, editing, and supporting post-production workflows
• Collaborate with marketing, creative, and cross-functional stakeholders to develop multimedia content aligned with campaign goals and brand standards
• Coordinate production logistics, including scheduling, equipment planning, locations, talent coordination, and production timelines
• Maintain high creative and technical standards across video, audio, lighting, editing, and motion graphics deliverables
• Support project workflows and concurrent productions in partnership with the Multimedia Design Manager and broader Design & Creative Services team
• Provide mentorship and production guidance to student workers and junior multimedia contributors
• Communicate clearly with stakeholders regarding timelines, deliverables, creative direction, and project expectations

Lead Multimedia Designer

Product Manager

• Define, communicate, and manage product vision, strategy, and roadmaps for a focused portfolio of digital experiences supporting prospective students through key enrollment decision moments.
• Translate strategy into actionable requirements, including user stories, acceptance criteria, user journeys, and prioritization decisions.
• Monitor, analyze, and report on product KPIs to identify opportunities for optimization, engagement, and progression toward request for information, application, and enrollment.
• Partner with stakeholders to identify student pain points, analyze issues, and design scalable long-term solutions.
• Evaluate and incorporate emerging technologies, including AI and automation, to improve digital experiences and operational efficiency.
• Conduct competitive analysis, market research, and trend monitoring to surface opportunities for innovation and differentiation.
• Collaborate closely with design, engineering, content, research, analytics, marketing, and enrollment teams to deliver cohesive, student-centered experiences.
• Facilitate workshops, discovery sessions, sprint planning, and other product development activities from concept through launch.
• Create strategy documents, presentations, and executive updates that clearly communicate product direction, priorities, and outcomes.
• Contribute to a culture of experimentation, continuous learning, and innovation; constructively challenge existing thinking to improve the student experience.

Auditor

• Conduct routine internal audits and assessments
• Review processes, systems and related data
• Support internal audit projects focused on the university's financial, operational, and compliance areas
• Interact with key process owners and leaders across the university

Internal Auditor

• Conduct intermediate to complex internal audits and assessments
• Review processes, systems and related data
• Identify areas of improvement
• Lead internal audit projects focused on financial, operational, and compliance areas of the university

Senior Internal Auditor

Research Analyst

• Updates, maintains, and improves data dashboards using R and related tools.
• Provides technical support for applied research projects, public health data reporting, dashboard maintenance, and data dissemination, and coordinating research-related data products, reports, and internal process improvements.
• Produces reports using VDRS/SUDORS and other project-related datasets in response to internal, partner, and stakeholder requests.
• Coordinates the development of data for special management, policy studies and/or research activities.
• Maintains the Center’s website.
• Provides bi-weekly, monthly, and quarterly departmental reports and annual progress reports for research projects.
• Develops recurring and ad hoc data summaries, tables, figures, and written summaries for project teams, Center leadership, and external partners.
• Analyzes developments in the industry; remains current regarding significant developments and/or initiatives occurring.
• Designs, coordinates, and conducts research activities and statistical studies.
• Develops and maintains databases used to generate information for management decision making and evaluation of programs.
• Links, cleans, wrangles, and summarizes multiple datasets to support research, evaluation, and reporting needs.
• Participates on project teams in special studies resulting in recommending solutions or alternatives.
• Identifies opportunities to streamline internal processes, reduce duplication of effort, improve data workflows, and increase efficiency across Center projects.
• Helps train staff in the use of departmental data processing tools.
• Creates and maintains databases utilizing various computer programming languages or user-oriented software, including Python, WordPress, Microsoft Excel, R, R Quarto, and R Shiny.
• Uses Microsoft Excel and R to organize, analyze, summarize, visualize, and report data.
• Utilizes statistical methods to analyze management problems and/or policy implications; assists evaluators in the development of measurement tools.
• Applies basic statistical and data analysis techniques to support research, evaluation, public health surveillance, and violence-prevention projects.
• Performs independent studies, internet and library searches on relevant subjects.
• Generates and executes ideas for data dissemination products, including briefs, dashboards, reports, data summaries, visualizations, and other products designed for both technical and non-technical audiences.
• Writes about technical subject matter for academic, practitioner, policy, and general audiences.
• Makes recommendations to management, public/private sector representatives, and external constituencies.
• May assist university departments by providing information for operational and strategic plans, or accreditation reviews.
• Establishes and maintains office-based technology systems to aid in the effective administration of projects and activities.
• May perform or assist in the delivery of presentations, write articles and technical reports.

3D Artist

• Responsible for advancing the university's public image and reputation through intermediate to complex media engagement and outreach activities.
• Create cutting-edge, animated educational products and solutions.
• Use emerging technology tools and artificial intelligence to create new story-driven experiences.
• Work on a team to create high-quality key-frame animations.
• Manage timing and spatial layouts within Maya and Unity.
• Build interactive mock-ups and prototypes to test gameplay and narrative concepts.
• Develop high-quality key-frame animations using Maya.
• Manage technical 3D development and implementation within the Unity engine.
• Partner with the Lead Animator and production teams to meet project milestones.
• Interpret and execute creative feedback from leadership and project stakeholders.
• Identify technical constraints and provide feasibility recommendations for complex VR scenes.
• Work in a high-speed iterative environment to refine animation concepts.
• Mentor student workers to foster professional growth.

3D Animator, Virtual Reality

Operations

• Serve as a key member of the department leadership team and contribute to operational planning, strategic initiatives, and organizational decision-making.
• Oversee the day-to-day administrative operations of the department, ensuring effective coordination across finance, HR, academic operations, and research administration functions.
• Lead operational planning efforts and identify opportunities to improve processes, workflows, communication, and service delivery.
• Develop, implement, and maintain operational procedures, internal controls, and administrative best practices.
• Foster a collaborative, customer service-focused, and solutions-oriented work environment that supports faculty, staff, students, and research personnel.
• Independently manage complex operational issues while exercising sound judgment, discretion, and professionalism.
• Oversee departmental financial operations including budgeting, forecasting, reconciliations, financial reporting, and fiscal monitoring.
• Develop and manage state, local, designated, gift, and research-related budgets in compliance with university, state, and sponsor regulations.
• Monitor expenditures and financial activity to ensure fiscal responsibility, compliance, and alignment with departmental priorities.
• Prepare financial analyses, projections, and reports to support operational and strategic decision-making.
• Oversee purchasing, travel, reimbursements, contracts, and related business operations activities.
• Coordinate audit preparation activities and maintain documentation supporting financial and operational compliance.
• Oversee departmental HR operations including recruitment, hiring, onboarding, payroll, employee relations, and personnel transactions.
• Manage academic personnel processes including faculty appointments, evaluations, promotion and tenure support, summer salary administration, and related faculty affairs activities.
• Provide guidance and interpretation regarding university policies, procedures, and employment regulations.
• Supervise, mentor, and develop a team of six staff members while promoting accountability, collaboration, professional development, and cross-functional support.
• Establish clear operational expectations and ensure timely, accurate, and customer-focused service delivery.
• Support operational activities related to undergraduate and graduate academic programs.
• Coordinate with department leadership regarding instructional staffing, teaching appointments, and operational support for academic initiatives.
• Assist with operational planning and implementation related to course scheduling, instructional support, and student employment processes.
• Provide operational oversight and leadership for the department’s post-award research administration and sponsored project support functions.
• Supervise and support professional staff responsible for post-award financial management, compliance monitoring, and sponsored project administration.
• Partner with faculty, research staff, and university research administration offices including ORSPA and KE to support effective research operations and compliance.
• Monitor departmental research administration processes to ensure financial accuracy, regulatory compliance, timely reporting, and effective internal controls.
• Support the development and implementation of tools, procedures, and operational improvements that strengthen research administration effectiveness and service delivery.
• Assist in resolving complex research administration and compliance issues while ensuring alignment with university and sponsor requirements.

Assistant Director of Operations

Support Engineer

• Assists with technical troubleshooting and documentation for customers in order to support the mission of the institution through technology.
• The specialist will provide endpoint support to the Army's faculty, staff, and students, leveraging both hardware and software solutions.
• Extending support to our broader community, ensuring that all members receive the necessary technical assistance for their academic and professional endeavors.
• Actively participate in relevant meetings, ensuring critical information is accurately communicated to the team.
• Collaborate with the Knowledge Manager to facilitate the timely update of our knowledge base articles, enhancing our collective expertise and support capabilities.
• Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
• Capacity to escalate complex or unresolved issues to Tier 2 support or other specialized teams while providing thorough documentation and context.
• Communicating effectively with both technical and nontechnical customers - written and verbal.
• Receives, monitors, responds to, and updates ticketing tracking system, other technologies to document and track support services work in accordance with established policy through phone, email, and chat.
• Installing software and establishing a connection to network(s) in accordance with specified standards.
• Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
• Provides software application assistance to end users as requested.
• Replicates errors; resets computers and printers.
• Creates, updates, and maintains technical documentation for use within the group as well as outside entities.
• The ability to quickly analyze problems, identify root causes, and provide appropriate solutions is critical.
• Participates in and contributes to scheduled and ad-hoc training.
• Performs other related duties as assigned.
• Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.

Customer Service Specialist – Army IT Support Technician

Recruitment

• Connect with prospective students using phone, email, face-to-face, and community outreach
• Provide detailed information regarding graduate business programs
• Attend education and career fairs and other networking events
• Design and execute recruitment events both virtually and in person