Arizona State University

Program Manager

• Responsible for the development and implementation of entrepreneurship programs serving targeted populations.
• Manage project risks, expectations, and change through identification of the budget, time, and resources.
• Oversee the implementation of Global Impact’s commitments for programs related to DreamBuilder and DreamCatcher.
• Develop strategies and successfully implement programs as conceptualized in partnership with the funder.
• Manage the budgets for projects and programs.

Program Manager – Global Impact

Business Analyst

• Defines systems requirements, makes recommendations for technology selection, and performs moderately complex data analysis
• Leads stakeholder discovery sessions to elicit, document, and validate business and functional requirements for product enhancements
• Owns requirements traceability throughout the product lifecycle
• Develops functional assessments and recommendations for SSI leadership regarding adoption, sequencing, and institutional readiness

Senior Business Analyst

Financial Planning and Analysis

• Serve as budget liaison to assigned administrative/VP units
• Conduct commitment and variance analysis
• Prepare financial supporting schedules for external reporting
• Analyze trends and compile financial forecasts
• Provide technical guidance on budgeting software

Budget Planning Operations Analyst

Product Manager

• Develop and Manage the Product Roadmap: Create and maintain an outcome-driven, multi-horizon roadmap that balances operational reliability, risk mitigation, modernization, and user experience improvements
• Clearly communicate roadmap priorities and trade-offs to stakeholders and leadership
• Prioritize Based on Value and Risk: Establish and lead structured prioritization processes grounded in user impact, institutional value, regulatory requirements, and platform risk
• Shift the organization from reactive intake toward intentional, outcome-based decision making
• Partner Closely with Engineering and Delivery Teams: Collaborate with engineering leaders to translate product strategy into executable work
• Ensure backlog clarity, well-defined acceptance criteria, and alignment between business goals and technical implementation
• Measure and Improve Outcomes: Define success metrics and key performance indicators (KPIs) for PeopleSoft initiatives
• Monitor platform health, operational performance, and user experience to inform iterative improvements
• Drive Platform Modernization Thoughtfully: Identify opportunities for integration, automation, and modernization that enhance institutional agility while preserving governance, compliance, and reliability
• Ensure Product Governance and Documentation Discipline: Maintain transparent decision logs, clear documentation, and defined ownership structures to strengthen accountability and institutional trust
• Lead Cross-Functional Product Forums: Facilitate structured product reviews, stakeholder alignment sessions, and roadmap updates to ensure visibility, clarity, and shared ownership across functional domains
• Collaborate across teams and actively participate in ET/ASU events and programs.

Senior Product Manager

Network Engineer

• Lead and perform the installation, configuration, integration, repair, upgrade, and maintenance of enterprise network infrastructure.
• Serve as the point of escalation for complex or unresolved network issues.
• Perform advanced on-site diagnostics and troubleshooting of connectivity, hardware, power, and configuration issues.
• Provide direct onsite and remote technical support to customers and internal stakeholders.
• Lead and participate in scheduled upgrades, emergency response, and preventative maintenance activities.
• Mentor, train, and provide technical guidance to Field Technicians.

Senior Network Field Technician

Recruitment

• Serve as the resident expert in higher ed enrollment strategy, bringing professional experience in admissions, enrollment management, or student recruitment from a college or university setting
• Translate that expertise into concrete, executable recruitment plans across all ASU Local sites, grounded in what the data shows is working
• Develop and maintain a data-informed enrollment strategy; analyzing funnel metrics, conversion rates, yield patterns, and outreach effectiveness to drive decisions and adjust course in real time
• Lead enrollment strategy development in close partnership with the Executive Director
• Serve as the primary enrollment strategy partner to the Creative Communications team in the Dean's Office, translating recruitment goals and data insights into actionable creative briefs
• Collaborate with marketers and copywriters to ensure campaigns, messaging, and outreach materials are strategically aligned with enrollment targets and audience segments
• Design and deliver a comprehensive training series for all ASU Local staff members covering the recruitment strategies that have driven our growth
• Regularly review and analyze enrollment funnel data across all sites
• Manage recruitment budgets and site-level marketing fund allocation in partnership with site leaders

Associate Director – Enrollment and Recruitment

Salesforce Developer

• Design, develop, deploy, and maintain AI-powered solutions within the Salesforce ecosystem.
• Build and configure autonomous AI agents using Salesforce Agentforce.
• Develop and maintain Agent Actions that enable agents to perform complex business operations and orchestrate workflows.
• Create, optimize, and ground prompt templates for Large Language Model (LLM)-based interactions.
• Design and implement AI-assisted coaching workflows and intelligent automation solutions.
• Develop Apex classes, Lightning Web Components (LWC), Flows, and APIs that support AI-driven business processes.
• Build sophisticated engagement-based workflow automation and personalized outreach journeys.
• Integrate Agentforce solutions with Salesforce data models, external systems, APIs, and enterprise services.
• Configure and maintain Retrieval-Augmented Generation (RAG) and grounding strategies for AI accuracy and contextual relevance.
• Collaborate with stakeholders to identify automation opportunities and translate business requirements into scalable AI solutions.
• Configure and support CI/CD pipelines and Git-based deployment workflows.
• Work with MCP servers and AI-assisted development tooling to improve engineering productivity and accelerate delivery.
• Monitor AI solution performance, prompt effectiveness, agent behavior, and operational reliability.
• Ensure AI solutions adhere to enterprise security, compliance, governance, and responsible AI standards.
• Participate in architecture reviews, sprint planning, release management, and Agile ceremonies.
• Create and maintain technical documentation related to AI workflows, prompt engineering, integrations, and deployment processes.

Salesforce AI Engineer

• Monitors outreach/recruitment plans based on enrollment goals
• Organizes events and develops partnerships with external community-based organizations
• Represents the institution to prospective students
• Identifies and supports prospective first-year and transfer students
• Guides students through the application process

Student Recruitment Coordinator

Sales

• Collaborates and exchanges information with CRM technical team members and CRM stakeholders to ensure dependencies, risks, and opportunities are identified.
• Facilitates decision-making by communicating across technical teams and functional areas; elicits requirements using interviews, meetings, surveys, document analysis, site visits, business process descriptions, use cases, scenarios, and workflow analysis.
• Writes business and technical requirements, process documentation, and maintains knowledge of the internal processes as they evolve.
• Consults with IT teams about solution designs to meet customers' needs.
• Provides expertise in software testing design and coordinates the performance of tests.
• Configures Salesforce apps, page layouts, reports; monitors and troubleshoots reported data and application issues; and resolves or escalates issues as appropriate.
• Stays up to date on upcoming Salesforce releases as well as internal production upgrades and releases.
• Supports functional users in developing reports.
• Supports end-users through on-call support and problem resolution, as needed.
• Assumes or coordinates other duties or projects as assigned or directed.

Salesforce Product Coordinator

Customer Support

• Assists with technical troubleshooting and documentation for customers in order to support the mission of the institution through technology.
• Resolves basic issues, general concerns and inquiries through phone, email and chat regarding Financial Aid and Scholarship Services (FASS), and Student Business Services (SBS) processes and policies.
• Assists with self-service activities to ensure customer comprehension and satisfaction regarding FASS and SBS questions, policies and procedures.
• Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
• Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support.
• Participates in, and contributes to, scheduled and ad hoc training in order to improve university policy and processes.
• Establish trust through commitment to ASU and student success and adherence to policies and procedures.
• Delivers unparalleled personalized customer service by attentively addressing individual needs and preferences, ensuring each interaction is tailored to exceed expectations and leave a lasting positive impression.
• Understands and satisfies customer needs and capitalizes on opportunities to improve customer service and satisfaction.
• Utilizes a variety of resources to thoroughly research questions and promptly respond to customer inquiries with accuracy and efficiency, ensuring a comprehensive understanding of their needs is met.
• Document customer interactions with attention to detail, ensuring accuracy and completeness.
• Inputs data and ensures the accuracy of all information entered into the system.
• Performs other related duties as assigned.
• Collaborate across teams and actively participate in ET/ASU events and programs.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

Customer Service Specialist – Financial Aid

Success Coach

• Serves as the main point of contact for ASU Online students as they progress through their degree program
• Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships
• Coaches students to develop a plan to achieve their academic and career goals
• Provides high-quality, student-centered support using text, social media, email, phone, and chat in a significant volume in a fast-paced environment
• Works to build student knowledge, skills, attitudes, and beliefs that support success
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems
• Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts, or chat within the same business day
• Monitors student engagement via dashboards and implements interventions as prescribed
• Utilizes resources and critical thinking skills to solve problems, quickly make decisions, and provides the best experience to ASU Online students
• Takes a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind
• Assumes or coordinates other duties or projects as assigned or directed

Academic Advisor

• Provides direct student-facing support to undergraduate students enrolled at the university.
• Utilizes a wide range of software, student development theory, and retention-focused strategies.
• Supports students by performing specific, articulated goals and outcomes.
• Monitors student progress, promotes academic success, and helps students navigate their academic pathways.
• Collaborates closely with CHS faculty and staff, university partners, and student success teams to deliver coordinated academic support that aligns with CHS’s mission and the university’s commitment to student achievement.

Academic Success Advisor

Full-stack Engineer

• Develop and maintain web applications using various programming languages and technologies
• Design SQL database schemas and schema migrations
• Collaborate with other Business and Finance IT developers and analysts
• Design and develop automated testing of web applications
• Provide expert advice, troubleshooting, and support for users
• Evaluate, recommend, and deploy technological solutions
• Communicate with vendors of third-party applications

Software Engineer

Coach

• Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.
• Serve as a critical point of contact for prospective students through chats, emails, calls, or texts to answer initial questions and assist with enrollment through admissions and registration.
• Foster a culture of engagement with prospective students by learning about them, providing swift responses to inquiries, maintaining professional written and verbal communication, and providing support throughout the enrollment process.
• Contribute to prospective student success through building relationships, getting to know their “Why” and aligning them with programs to accomplish their goals.
• Work collaboratively with EdPlus Enrollment Coordinators to deliver an exceptional prospective student experience while assisting with completing their application with high urgency.
• Use resources and critical thinking skills to solve problems, quickly make decisions, and provide the best, most accurate information and direction to prospective students.
• Distribute recruitment materials to individually support students.
• Take a proactive approach through challenging the status quo by recommending new and innovative procedures with student success in mind.
• Cultivate relationships within the ASU community to ensure that recruitment program goals and objectives are accomplished.
• Assume or coordinate other duties or projects as assigned or directed.

Enrollment Coach

• Supports and instructs those served by the department with complex queries
• Manages hands-on planning, scheduling, and execution of faculty and learning design engagement events
• Organizes learning technology vendor visits by managing the vendor visit request process
• Provides project management and administrative support for Learning Technology workgroups
• Maintains project-tracking tools and reporting for leadership