Brookdale

Human Resources

• Align business objectives with associates and management for communities within an assigned region.
• Serve as a consultant to management on human resource-related issues.
• Act as a culture driver, associate champion and change agent.
• Assess and anticipate HR-related needs.
• Communicate needs proactively with our Centers of Expertise (COE) and Operational Leadership to develop integrated solutions.
• Formulate partnerships across the HR function to deliver value-added service to management and associates that reflects the business objectives of the organization.
• Develop and implement human resources policies to meet organizational needs and comply with state and federal laws.
• Manage and resolve complex associate relations issues. Conduct effective, thorough and objective investigations.
• Monitor associate counseling, corrective action, and performance improvement plans; oversee involuntary termination procedures.

HR Business Partner

Director

• Responsible for supporting quality dining programs for a defined region of communities.
• Acts as a subject matter expert to implement all dining fundamentals in their assigned communities.
• Responsible for supporting and ensuring dining standards (fundamentals) of excellence are being executed in their region.
• Providing focused support for communities, District Directors of Operations to solve barriers to execution.
• Responsible for monitoring, providing guidance and coaching for results in key dining performance indicators.
• Supports regional operations team members, Executive Directors, and Dining Service Directors.
• Hiring and training appropriate associates, resolving dining services labor issues.
• Leads and manages a team of Dining Specialists to elevate dining programs and drive service excellence.
• Encourages teamwork through cooperative interactions with regional operations team.
• Works closely with VP of Dining and Sr Director of Culinary as necessary to ensure meals meet the nutritional requirements of the residents.

Regional Director – Dining Services

• Responsible for supporting quality dining programs for a defined region of communities.
• Acts as a subject matter expert to implement all dining fundamentals in their assigned communities.
• Responsible for supporting and ensuring dining standards (fundamentals) of excellence are being executing in their region.
• Provides focused support for communities, District Directors of Operations to solve barriers to execution.
• Responsible for monitoring, providing guidance and coaching for results in key dining performance indicators.
• Supports regional operations team members, Executive Directors and Dining Service Directors, Coordinators and Managers in the following duties: hiring and training appropriate associates, root causing issues related to food expenses, food quality, kitchen sanitation, regulatory, memorable food experiences, resident and family satisfaction issues, addressing sanitation concerns, improving efficiency of dining services operation, and resolving dining services labor issues.
• Leads and manages a team of Dining Specialists.
• Stays current on all Food Safety and Sanitation Codes, ensures all government regulations are adhered to.
• Encourages teamwork through cooperative interactions with regional operations team.
• Trains dining services and other staff on dining services fundamentals.

Accountant

• Maintains the integrity of the general ledger by applying generally accepted accounting principles to all transactions.
• Completes balance sheet account reconciliations and bank account reconciliations by the established due dates.
• Reviews cost center and chart of account structures.
• Prepares, verifies, and controls the entering of journal entries to the general ledger.
• Assists in coordinating monthly closing and production of statements to guarantee timely reporting.
• Prepares audit schedules and responds to auditor requests during financial audits, SOX audits or any other audit.
• Monitors and tracks cash outflows. Provides necessary updates to management.
• Interacts with field personnel. Provides exceptional customer service in explaining and responding to questions regarding monthly operating activity.

Payroll

• Responsible for processing bi-weekly and weekly payroll for both non-exempt and exempt staff.
• Reviewing deductions, verifying totals, and auditing calculated wages to ensure accuracy of payroll.
• Responding to and resolving moderately complex associate questions or problems.
• Maintaining and documenting changes to payroll data within the HRIS system and/or Service Central ticketing system.
• Working closely with the HR Department regarding payroll policy issues.

Payroll Coordinator

Manager

• Supports the District Director of Clinical Services (DDCS) in managing the healthcare operations of the communities in an assigned district
• Helps ensure residents’ healthcare needs are met in compliance with state and federal regulations as well as Brookdale standards
• Travels within the district as assigned to support management vacancy, training, auditing and any other area identified to ensure clinical excellence and meet state requirements
• Fills the role of HWD in assigned communities when an HWD is on leave, extended vacation or the position is vacant
• Provides clinical support and guidance for communities with regulatory deficiencies
• Audits community clinical compliance and partners with other leaders to design and implement action plans as needed
• Provides root cause analysis and hands on support to ensure clinical outcome are meeting standards and key areas are current
• Ensures compliance post-cleanup as needed
• Supports clinical initiatives and roll-outs by leading training for the district and/or individual communities as assigned by DDCS
• Coordinates and signs resident assessments in some states
• Facilitates RN Delegations for medications and care per state regulations
• Participates in a variety of meetings with the division, district and individual communities
• Provides training, coaching and guidance to clinical leaders and front line staff
• Participates in clinical training and audits compliance
• Assists DDCS in clinical Quality Assurance (QA) site visits
• Provides insight to DDCS on overall assessment of community strengths, weaknesses, opportunities, and threats (SWOT)

Area Nurse Manager

• Oversees and completes payroll processing for all associates, ensuring hours and wages are accurate and timely.
• Completes ADP and bank file transfers.
• Obtains validation and approval for off-cycle checks and payroll adjustments.
• Completes weekly audits of payroll files.
• Develops, modifies and runs HR/Payroll system queries or interfaces and verifies accuracy and integrity of data prior to distribution.
• Executes weekly HR/Payroll system calculation processes, queries and interfaces.
• Performs pay period audit of selected criterion to ensure accurateness and thoroughness of hours in time and attendance system.
• Follows up with associates to clarify or obtain information as necessary.
• Reviews system calculated wages, taxes and deductions, as necessary, for correctness each pay period.
• Transmits payroll files to third party vendors for print processing.
• Oversees and completes bank file transfer activities.
• Works with Internal Audit to ensure all Payroll controls are being properly followed and met.
• Assists in completion and submission of wage verifications.
• Assists in processing and entering direct deposit information.
• Obtains validation and approval for off-cycle checks.
• Processes manual checks in accordance with company policies.
• Obtains validation and approval for payroll adjustments. Enters current and/or prior pay period adjustments, bonuses, PTO requests, short-term disability payments or other manual adjustments in HR/Payroll system.
• Provides support and individualized training to associates on manual or automated time and attendance system as needed.
• Assists management in identifying workflow process and procedure improvements, recommending changes as needed.
• Processes and enters garnishment orders in HR/Payroll system.

Payroll Processing Specialist

• The RN Care Manager serves as a liaison among Brookdale teams, residents, families, and healthcare providers within our communities, promoting coordination, communication, and collaboration at Brookdale’s HealthPlus communities.
• Works closely with primary and specialty care providers to formulate resident-specific care plans.
• Serves as a resident advocate and contributes to improving service delivery.
• Educates residents and families about care pathways.
• Coordinates services to enhance wellness and manage chronic conditions.
• Provides advanced care planning education and ensures completed Advanced Care Plans for residents.
• Applies quality improvement methodology to analyze and manage outcomes.

RN Case Manager

Account Manager

• Responsible for verifying skilled nursing patient set up in PointClickCare (PCC), billing, and follow-up of skilled nursing Medicare, Managed Care, Medicaid, and coinsurance claims through clearing house, online portals, and via phone.
• Perform quality assurance checks of patient information in PCC.
• Bill initial and/or adjusted skilled nursing (SNF) claims for Managed Care, Medicare, Medicare copy claims, Benefit exhaust, no pays, Medicaid, and Coinsurance through Waystar clearing house, fax, or online portals. Billing SNF Private Pay statements thorough Waystar.
• Create and bill carve out and high cost drug claims.
• Performa revenue input, claim creation, billing, and follow-up of immunization charges to Medicare and Manage Care.
• Maintain familiarity with current and past contracts with Managed Care companies.
• Follow up on past due revenue for Medicare, Managed Care, Coinsurance, and Medicaid accounts. Maintain knowledge of past due revenue for monthly calls with communities and Finance Director.
• Support communities with PCC, Medicare/Insurance, contract, and patient account questions that may arise.
• Follow up on all SNF credit accounts to determine if refund or escheatment is due or PCC adjustment is needed.
• Process write off and refunds via Service Now and PCC.
• Perform month end closing of divested communities in PCC.
• Track all claims for monthly billing deadlines.
• Provides support for other team members as needed.

Patient Account Representative

Collections

• Monitoring and reviewing account status reports to identify and resolve delinquent accounts
• Providing quality customer service and collections in a high-volume, fast-paced, multi-channel contact center using automated call distribution and workload distribution software while accurately processing and recording customer contacts via the designated tracking software
• Reviews aging and other reports to identify delinquent accounts, initiating collection process on overdue accounts by contacting customers via mail and/or telephone in order to obtain payment
• Identify potential customer account issues through review of daily, weekly, and monthly generated reports and queries
• Research and resolve potential billing errors, disputes, cash application, and other issues through regular customer account audits to ensure billing accuracy and maintain a high level of customer satisfaction
• Coordinates with others, including field personnel, to develop, implement, and monitor collection strategy
• Assisting in training community associates as pertains to collections procedures and functionality available in multiple proprietary systems
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers’ experience
• Additional duties, as assigned

Collections Specialist

Designer

• Creates a safe, functional, and attractive environment in our senior living facilities for all projects (renovation projects or new projects) assigned by the Director of Interior Services
• Makes site trips to buildings with Divisional Director of Property Management (DDPM) and determines scope of work required for the project, as required
• Creates scope of work and reviews with Director of Interior Services, Asset Management and Operations
• Selects finishes, furnishings and equipment for building and creates finish schedules, furniture & window treatment schedules and diagrams needed for contractors to perform work on site
• Maintains communication with Executive Directors, Regional Directors and others throughout entire process
• Establishes and maintains detailed records of all specifications and quotes and verifies that all information has been received by the Divisional Director of Property Management
• Specifies artwork and accessories as needed
• Follows up on installation dates / schedules with the Project Coordinator and DDPM
• Verifies proper installation of all FF&E and finishes at assigned residences
• Provides a post installation detailed document to Project Coordinator regarding missing items, damaged goods and contractor punch items upon project close out
• Provides direction to team members as required
• Establishes and maintains detailed electronic project files for future reference
• Provides marketing assistance to communities as needed or per direction of Director of Interior Services
• Attends regional and/or divisional meetings as needed or directed by the Director of Interior Services

Interior Designer

General

• Researches accounts and resolves potential errors and issues through the audit of accounts from phone calls, emails, and tickets received.
• Processes a series of assigned tasks including move-ins, conversions to Medicaid, charge maintenance, and agreement and billing party changes following state Managed Care Organization (MCO) guidelines.
• Works with communities to correct accounts prior to monthly resident invoicing.
• Updates resident accounts upon state and MCO rate changes.
• Monitors and distributes work tickets through internal system as well as mail and external faxes.
• Evaluates and identifies opportunities to drive process improvements that positively impact performance and customer experience.

Medicaid Specialist

Medical Director

• Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met
• Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change
• Supervises licensed nurses and other direct care staff within the community
• Strengthens clinical processes within community until a replacement is identified, then supports newly assigned Health and Wellness Director
• Travels within the division as assigned to support management vacancy, start up, vacations, etc.

Director of Clinical Services

• Coordinates team member progress of payroll transaction completion within the payroll process timelines.
• Engaging and supporting payroll management and displaying intelligence and compassion to team members.
• Performs all duties of a Pay Coordinator as needed.
• Serves as a first level contact for team members and field staff responding to inquiries and resolving escalated field issues.
• Provides assistance to payroll current and new team members regarding payroll processes.
• Coaches team members to ensure excellent customer service standards are followed and provided to the field.
• Develops and maintains payroll processing desk level procedure and training documentation.
• Provides support and individual training to team members and field staff on payroll processes and procedures.
• Assists Payroll Supervisor by monitoring team schedules, ensuring adequate daily coverage.
• Coordinates team members workload ensuring deadlines are met.
• Performs pay period audits of selected criterion to ensure accuracy and thoroughness of teams.
• Assists in the completion and submission of wage verifications.
• Approves off-cycle payroll payment team member calculations, ensuring accuracy.
• Assists Management identifying workflow process and procedure improvements, recommending changes as needed.

Lead Payroll Coordinator

Sales

• Oversees and directs the sales efforts for multiple communities and products within district, major markets, networks and stand-alone communities
• Responsible and accountable for meeting and exceeding the occupancy and revenue goals
• Supports the professional development of community sales associates and provides coaching related to selling skills, pipeline management and sales execution
• Fosters a strong sales performance culture across the district
• Successfully manages sales performance within the assigned district
• Monitors occupancy trends and ensures execution of sales activities by team members
• Leads district alignment around competitive positioning and marketing plans
• Achieves and exceeds all occupancy and revenue goals for assigned district
• Leads and develops the team of community sales associates and business development professionals within the district
• Oversees creation of district business development and lead generation plans
• Assists in interviewing and hiring of all sales staff in their portfolio of communities
• Actively partners with Training and Development, Human Resources, and Operations in recruitment and hiring
• Ensures effective onboarding of new sales hires
• Oversees completion of the marketing plan and budget for the district
• Partners with the marketing team in the development of community marketing plans and budgets
• Assesses local markets and competitive positioning within assigned district
• Monitors sales performance expectations and gaps
• Reviews and analyzes sales reporting/dashboards on a daily, weekly and monthly basis

HR Business Partner

Regional Director – Dining Services

Regional Director – Dining Services

Accountant

Payroll Coordinator

Area Nurse Manager

Payroll Processing Specialist

RN Case Manager

Patient Account Representative

Collections Specialist

Interior Designer

Medicaid Specialist

Director of Clinical Services

Lead Payroll Coordinator

District Director of Sales