Computacenter

IT Support

• The Portfolio Manager will play a critical role within a dedicated sales team that generates and supports the assigned customer portfolio, including partnership with the Sales Director, Account Managers, Sales Operations, Solutions, and delivery leadership.
• Responsible for overseeing ongoing and planned opportunities, demand generation, and customer consumption of Computacenter’s Professional Services, Managed Services, and Technical Services solutions portfolio.
• Serve as the services and solutions leader for the assigned portfolio, supports solution costing, participates in pre-sales activities, and ensures portfolio, program, and project objectives align with strategic goals and are executed efficiently.
• Manage dependencies across active and planned projects, support optimal resource allocation and prioritization, provide governance reporting to the Internal Governance Board and Internal Senior Stakeholders, and act as an initial point of escalation for project-related risks, issues, and customer concerns.
• Oversee centralized management of the project portfolio, ensuring alignment with the dedicated sales team’s customer strategy and Computacenter’s strategic objectives.
• Identify, prioritize, authorize, manage and control projects within the portfolio.
• Develop and maintain a comprehensive portfolio roadmap and delivery vision for the assigned customer portfolio, including updated PPM reporting, key performance metrics, and capacity management across bookings, backlog, customer satisfaction, and utilization.
• Establish and maintain portfolio, program, and project governance practices that provide visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
• Prepare and present portfolio-level updates for the Internal Governance Board and Internal Senior Stakeholder reviews, ensuring reporting is accurate, action-oriented, and aligned to executive decision-making needs.
• Collaborate with the Sales Director, Account Managers, Solutions teams, and customers to understand strategic goals and translate them into an actionable services portfolio strategy.
• Facilitate formal criteria for opportunity pursuit leadership and participate in pre-sales activities alongside Sales and Solutions teams to evaluate, prioritize, and shape service solution engagements.
• Coordinate internal and external / partner resources to optimize project outcomes and value for customers.

Program/Portfolio Manager – IT Hardware, Datacenter Infrastructure

Compliance

• Own trade compliance for Computacenter’s India operations
• Map, classify and evidence every India flow
• Run end-to-end customs clearance for imports and exports
• Own SEZ movements
• Build and maintain documented, controlled standard operating procedures for the India flows
• Provide clear guidance to the business on Indian customs law, trade compliance practice and SEZ requirements

Trade Compliance Manager

Financial Planning and Analysis

• Prepare and issue accounts receivable invoices, pro forma invoices, and credit/debit notes
• Prepare and validate customer and leasing provider data
• Review and reconcile customer rental documentation with leasing provider contracts
• Create domestic and international invoices
• Review accounts payable invoices and reconcile with leasing providers
• Support resolution of open receivables with Accounts Receivable and Collections
• Prepare operating lease contracts and assets for refinancing
• Prepare and review contract appendices
• Create, amend, and cancel contracts including AR/AP validation
• Maintain filing and archiving of contracts in SAP, databases, and spreadsheets
• Manage assets and end-of-term activities including returns and logistics coordination
• Prepare calculations and quotations for buyouts, extensions, and insurance claims
• Perform AR/AP invoice reviews and reconciliation with leasing providers
• Provide reactive customer support
• Prepare SAP reports and analyses
• Calculate and initiate monthly accruals and perform margin reviews
• Review logistics provider invoices
• Act as an interface between Sales, Customers, Leasing Providers, Finance, and Collections
• Maintain active relationships with leasing partners
• Own operational leasing and payment schedule processes
• Support continuous process improvement with SAP, Finance, and Sales
• Participate in relevant IT and software projects
• Partner with business leaders to deliver services that support company objectives

Technology Finance Support

Analyst

• Answering support queries via tools, phone and email
• Keeping daily contact with users across Europe
• Resolving IT issues during office work
• Documentation and logging of calls
• Delegating unresolved problems to competent teams
• Maintaining and improving customer satisfaction

First Line Analyst, Serbian Speaking

• Design, implement and support integration solutions within Group Information Services (GIS)
• Independently plan, prioritize, and execute work within established timelines
• Maintain a high level of quality, accuracy, and accountability
• Strong verbal and interpersonal communication skills to build effective working relationships across teams and stakeholders
• Proactive mindset focused on continuous improvement
• Implementation of integrations: create or amend integration solutions, plan, develop, and carry out tests
• Document all work according to agreed standards
• Support after implementation: establish ongoing working relationships, capture and investigate system problems
• Propose system changes for service improvements and communicate these requests to development teams
• Manage customer requirements and carry out regular reviews with business project managers

GIS Integration Developer

General

• Streamline and strengthen engineering operations by transforming key workflows into clear, repeatable Standard Operating Procedures (SOPs)
• Partner directly with engineers to observe day-to-day processes and document step-by-step procedures
• Create process maps and templates that improve consistency, quality, and onboarding efficiency
• Deliver a suite of approved SOPs and actionable process improvement recommendations

Intern – Process Standardization, SOP Development

Program Manager

• The Portfolio Manager will play a critical role within a dedicated sales team that generates and supports the assigned customer portfolio.
• Responsible for overseeing ongoing and planned opportunities, demand generation, and customer consumption of Computacenter’s Professional Services.
• This role serves as the services and solutions leader for the assigned portfolio, supports solution costing, participates in pre-sales activities, and ensures portfolio, program, and project objectives align with strategic goals and are executed efficiently.
• Manage dependencies across active and planned projects, support optimal resource allocation and prioritization, provide governance reporting to the Internal Governance Board and Internal Senior Stakeholders, and act as an initial point of escalation for project-related risks, issues, and customer concerns.
• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Oversee centralized management of the project portfolio, ensuring alignment with the dedicated sales team’s customer strategy and Computacenter’s strategic objectives.
• Identify, prioritize, authorize, manage and control projects within the portfolio.
• Develop and maintain a comprehensive portfolio roadmap and delivery vision for the assigned customer portfolio.
• Manage cross-project, program, and operational dependencies and serve as an initial point of escalation for service engagements, delivery risks, customer concerns, and issues requiring internal alignment.
• Establish and maintain portfolio, program, and project governance practices that provide visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
• Prepare and present portfolio-level updates for the Internal Governance Board and Internal Senior Stakeholder reviews, ensuring reporting is accurate, action-oriented, and aligned to executive decision-making needs.
• Collaborate with the Sales Director, Account Managers, Solutions teams, and customers to understand strategic goals and translate them into an actionable services portfolio strategy.
• Facilitate formal criteria for opportunity pursuit leadership and participate in pre-sales activities alongside Sales and Solutions teams.

Program/Portfolio Manager

• Lead and manage SAP WM projects from initiation to post-implementation support.
• Ensure adherence to project timelines, budgets, and quality standards.
• Experience in Configuration of Storage Type, Storage Section, Storage BIN Type, SU Type, SU Management, BIN Structure, Pack Instruction, HU Management Material Master, Storage BIN Master Setup for WM.
• Collaborate with cross-functional teams, including business stakeholders, IT teams, and external vendors, to gather business requirements and design SAP MM/WM solutions.

Technical Consultant – SAP ABAP, WM/IM

Security Engineer

• Provide key pre-sales support to the account team community
• Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery
• Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident investigation
• Assist in ensuring all security-related remedial actions internally and externally are carried out in a timely manner
• Proactively engage the security risk management processes to assess and address commercial or contractual impacts
• Promote awareness of security issues and risks
• Support the Lead CISM’s in proactively identifying, evaluating, and reducing account cybersecurity risks
• Support and conduct security incident exercises alongside customer and delivery teams
• Manage overall customer expectations in a complex or number of customers accounts

Customer Information Assurance Security Manager

• Ensuring timely collection of outstanding invoices
• Proactive communication with customers via email, phone, and customer portals
• Managing and collecting outstanding receivables of business partners in the German region
• Investigating and resolving issues by collaborating closely with Account Managers, Sales, and other stakeholders
• Taking ownership of a defined portfolio within the debtors’ ledger
• Contributing ideas and insights to improve process quality, efficiency, and team engagement

German Speaking Accounts Receivable Financial Associate

AI Engineer

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Lead the creation and evolution of a Domain Tech Strategies that are adopted by your domain and technology business stakeholders
• Create and maintain a current and target view of our Enterprise Architecture to deliver our business and technology strategies.
• Support business and technology change through capability roadmaps that inform Portfolio prioritization.
• Establish and assure effective architecture governance and tooling to support Solution Architecture and other GIS teams.
• Work closely with our Solution Architecture function ensuring that Tech Strategy is viable and new ‘solutions’ can be architected within the EA Principles/Guardrails and still deliver the desired outcomes to the business areas
• Support annual and quarterly business and portfolio planning processes to ensure that the initiatives and plans are consistent with the agreed tech strategies
• Ensuring our EA tool information is up to date and has the required breadth and depth
• Support the development of architecture tools and techniques to support others in the practice
• Embrace and support Computacenter’s mission and core values.

AI Enterprise Architect

Account Manager

• Partner with business leaders to deliver services that support company objectives
• Present the Computacenter story to targeted customers face-to-face
• Prepare thoroughly prior to customer meetings and follow up with customers and managers
• Identify short and long-term sales opportunities via discussions, programs, and telemarketing
• Expand knowledge about vendor partnerships and Computacenter solutions
• Collaborate closely with Sales Managers, Vendors, and Internal Resources
• Maintain sales certifications as outlined by vendors
• Engage with core vendors regularly
• Strategize and utilize the Business Acquisition Team (BAT) within the region
• Understand and adhere to security and operational policies
• Embrace and support Computacenter’s mission and core values

• Monitor and manage daily cash positions across bank accounts.
• Prepare and analyze daily, weekly, and monthly cash reports for local management and Group Treasury.
• Develop and maintain short- and medium-term cash flow forecasts.
• Support and execute treasury activities, including intercompany funding transactions and cash pooling arrangements.
• Ensure treasury-related journal entries are recorded accurately and timely.
• Own treasury-related month-end close activities.
• Prepare and review balance sheet reconciliations for cash, loans, and treasury-related accounts.
• Ensure compliance with Group Treasury policies, controls, and approval frameworks.
• Work closely with the Group Treasury team to implement treasury initiatives and policies.

Senior Treasury Analyst

Inside Sales

• Lead and develop Team Leaders and their teams
• Drive customer satisfaction, service quality and operational excellence
• Manage escalations and ensure service-level commitments are achieved
• Build strong partnerships across Sales, Service Management and business functions
• Contribute to business strategy and continuous improvement initiatives
• Manage resources, workforce planning and organisational design
• Support financial management and commercial performance
• Lead recruitment, succession planning and employee development
• Ensure compliance with company policies and standards.

Inside Sales Manager

• Provide key pre-sales support to the account team community.
• Propose service offerings and the supporting collateral and demonstrate capability to transition service offerings into live service delivery for allocated customers
• Perform workshops and present Information Security services to significant key account customers in accordance with key account management or Sales Team
• Ensure and support the liaison to customer stakeholders and internal delivery units in the case of escalations or security incident investigation for customer-facing Information Security issues in allocated customers
• Assist in ensuring all security-related remedial actions internally and externally are carried out in a timely manner
• Proactively engage the security risk management processes to assess and address any commercial or contractual impacts
• Promote awareness of security issues and risks
• Support Lead CISM’s, ensuring security plans align to support customer obligations and needs.
• Support Lead CISM’s, proactively identifying and reducing account cybersecurity risks.
• Assure Computacenter-managed 3rd parties and ISPs deliver in line with the Security Management Plan
• Carry out contractual security compliance reviews on a regular basis
• Promote adoption of cybersecurity policies and initiatives that improve security maturity
• Manage overall customer expectations in a complex environment.