Cox Enterprises

Customer Support

• Provide technical customer support to ensure that all customers are satisfied with the products and services
• Engage with customers to ensure understanding of product / service capabilities and operations
• Train customers in standard operational procedures and provide coaching / expertise to help resolve technical and procedural difficulties
• Liaise with product, service delivery and other teams to help address unanticipated issues and situations
• Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Be responsible for routine customer questions relating to product usage within Dealertrack support
• Provide support for technical issues relating to the Cox Automotive suite of products
• Maintain expert-level knowledge of line of business processes and procedures
• Accurately log all customer information in the CRM tool

Technical Customer Care Specialist I – Dealertrack FI

Security Operations

• Plans, organizes, and conducts investigations related to both internal and external security issues
• Analyzes and evaluates investigative progress to assess priorities, leads, and predetermines goals and objectives
• Develops, trains, and directs external security personnel
• Establishes connections between suspects and other violators by linking evidence uncovered from various sources
• Develop investigative strategy, interview employees and vendors, obtain admissions, and document investigation with evidence
• Implements policies, procedures, and systems to maintain and enhance the organizational mission
• Interprets and applies laws, orders, rules, and regulations pertaining to enterprise policy and procedure
• Collaborate with all company stakeholders
• Maintains a liaison with local, state, and federal law enforcement agencies
• Prepares clear, comprehensive, and cohesive investigative reports
• Reviews and analyzes functional business operations to recommend strategies for prevention, mitigation, and recovery
• Develops and presents training programs for employees, contractors, and temporary employees

Security Operations Analyst I

Account Executive

• Develop a sales strategy to retain and grow revenue streams from an assigned book of business across the Cox Automotive suite.
• Collaborate with team members in multiple departments at various auction locations and other Cox Automotive business units to ensure client service and client experience is constantly improving.
• Develop opportunities with assigned key accounts for other Cox Automotive Solutions groups and collaborate with the sales teams to close these opportunities.
• Create value-added solutions based on process to help clients and Inventory Solutions transact constantly and exceed sales goals.
• Customarily and regularly work remotely with 80% travel to provide solutions-based selling to clients.

Field Sales Representative

Operations

• Input accurate vehicle information into the AS400 computer using a handheld device for each vehicle received at the Auction
• Affix barcode/stock number sticker on each vehicle received
• Associate Tracker device to WO# and install on OBD port or strap 2nd generation tracker around steering wheel
• Place work order numbers and routing labels on vehicles upon entry
• Direct transporters to proper car drop zone
• Take digital image of vehicle upon receipt
• Provide proper sale identification windshield code to the person who is driving vehicle through the registration/check-in area

Vehicle Operations Logistics Specialist I – Union

• Develop a sales strategy to retain and grow revenue streams from an assigned book of business across the Cox Automotive suite.
• Collaborate with team members in multiple departments at various auction locations and other Cox Automotive business units to ensure client service and client experience is constantly improving.
• Develop opportunities with assigned key accounts for other Cox Automotive Solutions groups and collaborate with the sales teams to close these opportunities.
• Create value-added solutions based on process to help clients and Inventory Solutions transact constantly and exceed sales goals.
• Consultative Solutions sales approach at the client’s place of business.

Full-stack Engineer

• Contribute to coding tasks by writing unit and system tests, participating in pair programming, and using AI tools to support code generation, documentation, and troubleshooting
• Work within your team to understand and break down epics, features, and stories, building familiarity with how requirements are shaped using AI for problem and solution discovery
• Learn and apply spec-driven development (SDD) practices by participating in specification reviews and contributing to well-structured specs before implementation begins
• Develop foundational skills across the team's core technology stack — including Java, TypeScript, and Python — with a focus on writing clean, readable, and maintainable code
• Build familiarity with AWS cloud services and begin learning infrastructure-as-code concepts (Terraform, AWS CDK) under the guidance of senior engineers
• Gain exposure to relational and non-relational data stores (SQL/NoSQL) and in-memory caching concepts (Redis/Valkey) as part of contributing to data-driven services
• Learn to troubleshoot issues using traditional debugging techniques and, progressively, AI-assisted root-cause exploration to diagnose and resolve problems
• Support platform modernization efforts by assisting with legacy code updates and migration tasks, using AI tools to understand older patterns and propose alternatives
• Learn and apply secure coding practices and participate in AI-assisted code analysis to identify vulnerabilities or quality concerns
• Document processes, patterns, and best practices, leveraging AI tools appropriately to produce clear and consistent documentation
• Share observations and lessons learned from AI-assisted workflows to help refine team practices
• Communicate status, challenges, and dependencies clearly to teammates, engineering managers, and product stakeholders.

Software Engineer I

Administrative Assistant

• Provides advanced administrative and operational support to Assistant Vice President(s)
• Manages complex calendars, coordinating meetings and travel
• Supports leadership priorities through effective organization, communication, and execution
• Assists with office management and facilities coordination activities to ensure a smooth and efficient workplace environment
• Supports coordination of office operations to ensure a smooth day-to-day workplace experience
• Assists with vendor coordination, service requests, and facilities-related activities
• Coordinates complex meetings, prepares agendas and materials, and tracks follow-up actions
• Manages domestic and/or international travel arrangements and related logistics

Executive Assistant, Office Manager – Central Dispatch

Manager

• Provides leadership and direction to supervisors and teams within the Billing department, ensuring alignment with organizational goals and service standards.
• Oversees the overall health and effectiveness of billing and/or payment processes, ensuring accuracy, timeliness, and compliance.
• Validates the integrity of process controls and ensures adherence to established protocols.
• Identifies, recommends, and drives the implementation of process enhancements, strategic initiatives, and system improvements across the end-to-end billing and payment lifecycle.
• Ensures that billing operations are designed to minimize customer impact and support a seamless client experience.
• Oversees the monitoring, tracking, and analysis of reports to identify trends and areas for improvement.
• Investigates process irregularities and escalates complex issues to senior leadership for resolution as appropriate.
• Coordinates and supports internal and external audits to ensure compliance with billing standards and company standards.
• Continuously evaluates operational performance and recommends actionable steps for ongoing process optimization.
• Represents the Billing function on cross-functional teams, contributing to the design and development of technical solutions and procedural enhancements.

Billing Manager

QA Engineer

• Responsible for supporting quality assurance through data management, training, reporting and problem resolution
• Work closely with the Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures
• Interact with multiple levels of the Manheim organization
• Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies
• Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers
• Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS
• Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution
• Interface with operations, I.T., dispatch, and all Manheim departments to find solutions and resolve issues
• Review, analyze and make timely corrections to vehicle condition reports (CR’s) for all inspection issues
• Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions
• Communicate progress, identify and promptly raise risks or issues to Manager
• Assist with coaching and training documentation
• Test new guidelines, changes or adjustments to guidelines or the application
• Learn and comply with company standards and policies
• Regular and consistent attendance and availability
• Assist with special projects and performs other duties as assigned

Quality Assurance Analyst I

Client Services Representative

• The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
• Responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to medium markets within an assigned geographic territory.
• Responsible for making decisions and managing accounts to ensure they achieve measurable results from the product, implementing a robust performance management process aligned with organizational expectations and utilizing tools for goal accomplishment.
• Ensure exceptional customer experience by building and maintaining client relationships.
• Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and make recommendations to leader.
• Responsible for annual sales targets and customer churn metrics.
• Serve as the key point of contact for both internal and external clients, addressing escalations and inquiries.
• Monitor client, market and competitor activity and provide feedback to the team leaders on key changes and business needs.

Manager, Fleet Client Services

• manage and grow a portfolio of dealer clients across the Jackson, MS territory
• build and maintain relationships with clients
• optimize the portfolio through the clients’ use of the line of credit
• identify and mitigate pre-default account risk
• support post-default collections on defaulted accounts
• achieve goals and performance targets as set by the company
• educate clients on desired performance behaviors, self-service options, and best practices
• collect and analyze client financial information
• collaborate and strategize with Risk and Recovery department
• minimize loss and maximize recovery

Portfolio Manager

• Serve as the client advocate and responsible for client satisfaction based on task ownership and accurate resolution
• Manage a high volume of tasks that require leveraging various resources to identify client’s needs
• Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction core
• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools

Senior Customer Care Specialist – Manheim

• Execute high-volume transactional posting of charges and orders for parts and services
• Ensure transactions are processed accurately, completely, and within defined SLAs
• Validate documentation completeness to support posting and audit requirements
• Respond to routine audit requests, corrections, and standard adjustments
• Maintain high accuracy to reduce rework and revenue leakage
• Follow documented SOPs, job aids, and work instructions
• Escalate exceptions and system issues per guidelines
• Support basic data gathering and verification
• Meet productivity and quality expectations tied to volume and accuracy
• Demonstrate a commitment to outstanding customer service to Cox Automotive business operations

Finance Support Specialist I

• Educate customers on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.
• Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.
• Develop an aggressive sales plan within a defined market.
• Build a prospect list through effective cold calling, lead follow-up, and referrals.
• Conduct cold calls each week to solicit new relationships for NextGear Capital.
• Follow up on all leads provided daily with a sense of urgency.
• Increase overall loan volume and utilization through service calls to existing customers.
• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).
• Hit target levels of performance in new applications, loan development, and new business on a monthly basis.
• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.
• Monitor applications throughout the credit process.
• Responsible for contracting and orientation of new customers.
• Manage customer experience and engagement through the first six months of the dealer lifecycle.
• Hit target levels of performance in enrollments and sales of NextGear Capital’s Ancillary Products and Services.
• Develop a strong relationship with NextGear Capital Portfolio Managers.
• Conduct Monthly non-sale day visits with assigned auction General Managers.
• Increase NextGear’s business opportunity at assigned auctions through the development of relationships with auction staff and its customers.

Senior Field Sales Representative – Next Gear

• Educate customers on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.
• Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.
• Develop an aggressive sales plan within a defined market.
• Build a prospect list through effective cold calling, lead follow-up, and referrals.
• Conduct cold calls each week to solicit new relationships for NextGear Capital.
• Follow up on all leads provided daily with a sense of urgency.
• Increase overall loan volume and utilization through service calls to existing customers.
• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).
• Hit target levels of performance in new applications, loan development, and new business on a monthly basis.
• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.
• Monitor applications throughout the credit process.
• Responsible for contracting and orientation of new customers.
• Manage customer experience and engagement through the first six months of the dealer lifecycle.
• Hit target levels of performance in enrollments and sales of NextGear Capital’s Ancillary Products and Services.