Cox Enterprises

Communications

• The Digital Marketing/Communications Specialist II is responsible for driving client advertising performance, supporting portfolio growth, and contributing to retention strategies
• Executes end-to-end digital campaigns across Search, Display, Social, and Video channels to optimize performance against dealer goals
• Follows established best practices to analyze results, proactively identify issues, and take ownership of resolving any challenges that may impact performance or dealer satisfaction
• Execution and delivery of client Digital Advertising (SEM, Display, Social Media, Video) strategies and tactics, with strong advertising performance and high client satisfaction across a portfolio of 50+ accounts
• Provide and/or execute keyword research and expansion, ad creation, campaign performance tracking, and audience/placement analysis/recommendations to continually improve digital advertising performance
• Monitor and analyze account performance and trends to determine adjustments in tactics and allocations, making independent decisions and consulting with the client as needed
• Provide monthly performance reporting and quarterly consultative conversation to ensure alignment to goals
• Conduct webinar/phone/email contacts or limited in-person as needed to ensure alignment of digital advertising budgets and goals
• Take ownership of clients’ digital advertising issues and drive to resolution
• Participate in the exchange of ‘best practices’ across entire Digital Advertising Strategists team, incorporating those learnings to continually improve dealer performance

Digital SEM Marketing Specialist II

Outside Sales

• Meet or exceed revenue, retention and referral goals across your assigned territory.
• Manage your sales pipeline, maintain accurate forecasts and drive consistent account growth.
• Use CRM, sales enablement tools and analytics to identify opportunities and inform strategies.
• Build and deepen relationships with key decision-makers at each dealership, serving as a trusted advisor by providing consultative, data-driven recommendations.
• Conduct regular business reviews, using market insights and performance data to provide consultative guidance on dealer challenges and opportunities.
• Identify and pursue cross-sell and upsell opportunities within your portfolio and collaborate with partners in other business units to design and deliver tailored solutions.
• Advocate for clients during onboarding and implementation to ensure a smooth experience.

Territory Sales Manager – Autotrader

Cloud Engineer

• Deliver cloud solutions across client engagements including assessments, migrations (rehost, replatform, refactor), and modernization initiatives
• Implement Azure environments aligned to security, compliance, performance, and cost optimization best practices
• Partner with Solution Architects to translate designs into scalable, executable solutions
• Troubleshoot and resolve technical challenges during implementation and deployment
• Support transition of client environments to Managed Services, including documentation, diagrams, and knowledge transfer
• Contribute to automation, process improvements, and internal capability development within the Professional Services team

Lead Azure Engineer

Account Executive

• Educate customers on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.
• Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.
• Develop an aggressive sales plan within a defined market.
• Build a prospect list through effective cold calling, lead follow-up, and referrals.
• Conduct cold calls each week to solicit new relationships for NextGear Capital.
• Follow up on all leads provided daily with a sense of urgency.
• Increase overall loan volume and utilization through service calls to existing customers.
• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).
• Hit target levels of performance in new applications, loan development, and new business on a monthly basis.
• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.
• Monitor applications throughout the credit process.
• Responsible for contracting and orientation of new customers.
• Manage customer experience and engagement through the first six months of the dealer lifecycle.
• Hit target levels of performance in enrollments and sales of NextGear Capital’s Ancillary Products and Services.
• Develop a strong relationship with NextGear Capital Portfolio Managers.
• Conduct Monthly non-sale day visits with assigned auction General Managers.
• Increase NextGear’s business opportunity at assigned auctions through the development of relationships with auction staff and its customers.

Senior Field Sales Representative, Next Gear

Network Engineer

• Leverage expert-level knowledge and experience in network deployments
• Ensure 100% uptime during events through monitoring and maintenance
• Collaborate with various departmental resources to meet customer requests
• Serve as a Subject Matter Expert (SME) in Hospitality environments
• Provide focused resolution for complex technical issues
• Participate in a community of Field Technology Experts for knowledge sharing
• Analyze trends and reporting for operational impacts
• Identify opportunities for streamlining and process improvements

Senior Network Technician, Convention Services

Manager

• Provide day-to-day leadership and guidance to a team of non-exempt arbitrators at various levels (Arbitrator I, II, Senior Arbitrators).
• Conduct regular coaching sessions to improve individual performance, conflict resolution skills, and adherence to operational standards.
• Serve as the primary point of contact for escalated cases from Arbitrators.
• Ensure complex disputes are resolved in a timely, fair manner in compliance with auction policies and NAAA guidelines.
• Collaborate with senior leadership and clients to manage high-impact cases for a $5+ billion portfolio.
• Monitor individual and team performance metrics, including case resolution times, accuracy, quality, and customer satisfaction.
• Conduct performance reviews and manage improvement plans to enhance team effectiveness.
• Oversee the arbitration process from intake to resolution, ensuring adherence to established workflows and quality standards.
• Partner with the Director and Senior Manager to balance workloads and ensure optimal resource utilization across the team.
• Exercise financial authority to negotiate and approve adjustments up to $2500, ensuring decisions are made in alignment with company policies and established guidelines.
• Ensure all arbitration processes are in full compliance with auction policies, NAAA guidelines, and local regulations.
• Provide continuous education and training to the team on changes in policies and industry standards.
• Support the onboarding and training of new arbitrators.
• Facilitate skill development programs and mentorship opportunities to help team members progress through the Arbitrator levels, from level 1 to Senior Arbitrator.
• Foster a customer-centric environment where buyer and seller concerns are addressed with professionalism and fairness.
• Promote open communication and collaboration with key stakeholders, including auction clients and internal departments.
• Maintain strong relationships with senior leadership, Quality Assurance, and Business Operations to ensure alignment on arbitration strategies and goals.
• Regularly communicate team updates, challenges, and opportunities for process improvements.

Manager, Arbitration

• Meet/exceed revenue, retention, and referral goals.
• Manage Sales Pipeline and Forecasting.
• Maximize utilization of multiple sales enablement systems, tools, and analytics.
• Ensure dealer expectations are exceeded.
• Expand relationships with multiple decision makers at dealer clients to maximize revenue & minimize cancellations.
• Work closely with assigned dealers to provide a data-driven consultative assessment of their operational challenges and needs; own, deepen and continually build the relationship with their dealers.
• Reinforce value proposition with content and data through monthly ROI business reviews.
• Leverage qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions.
• Identify cross-sell and upsell opportunities within a portfolio of assigned accounts.
• Support sales partners from other business units to discover, design, and propose solutions to meet dealer objectives.
• Advocate for assigned dealers during the implementation and onboarding of solutions.
• Respond and route customer issues to the appropriate point of contact or business unit.

Territory Sales Manager

Digital Marketing

• Develop and execute paid digital marketing initiatives including Google and Microsoft search, various social media platforms, and display/video strategies for assigned products or product areas.
• Tailor advertising content to specific platforms and target audiences to maximize engagement.
• Ad copy and asset updates, working with clients on consistent messaging across channels.
• Collaborate with cross-functional teams such as Analytics, Innovation, Support, and Advertising Operations to ensure seamless execution and performance tracking.
• Learn and become an expert in analytics dashboards, management software, and partner platforms (Google, Meta, etc.) to monitor campaign effectiveness and support continuous improvement through data analysis.
• Share insights and performance reports with clients and leadership, highlighting cross-channel effectiveness and audience responsiveness.
• Lead monthly phone calls with clients and their teams for performance reporting, while fielding client questions and requests.
• Stay current on industry trends and competitor strategies to inform marketing initiatives.
• Execute and manage end-to-end digital advertising campaigns across Search, Display, Social, and Display/Video platforms.
• Analyze advertising performance and translate data into actionable insights and strategic recommendations.
• Conduct keyword research, ad creation, audience targeting, and performance tracking to optimize campaigns.
• Monitor account performance and make independent decisions to adjust tactics and allocations.
• Provide monthly performance reporting and monthly strategic performance review calls to clients via video meetings and email, in conjunction with other internal team members who support the same accounts.
• Troubleshoot and resolve advertising issues, ensuring client satisfaction and retention.
• Collaborate with Sales and/or Performance Management teams to support new product opportunities and overcome client objections.
• Track all client interactions, optimizations, and decisions to maintain a clear audit trail and documentation in Salesforce.

Digital Marketing, Advertising Strategist

Product Marketing

• Serve as the primary marketing resource for enterprise sales teams, developing compelling stories, presentations, and content for enterprise clients.
• Consolidate and translate dealer-focused materials into streamlined, partner-strategic presentations tailored for enterprise clients.
• Create partner-specific pitch decks positioning Retail as the enterprise platform solution, alongside supporting materials for Deal Central AI, Xtime, vAuto, Dealertrack, and other portfolio products.
• Build and maintain a scalable library of reusable partner content templates, one-pagers, and battle cards segmented by audience type.
• Lead RFP response strategy and content development, ensuring solutions are positioned to win against key competitors.
• Develop and maintain competitive intelligence and battle cards across all platform and enterprise competitors.
• Provide real-time support for high-stakes client meetings and strategic pitches.
• Leverage AI tools to accelerate content personalization, RFP response drafting, and competitive research at scale.
• Transform product capabilities into enterprise-scale value propositions that resonate with leadership across all verticals.
• Develop and maintain client-facing Enterprise and OEM product roadmap presentations across marketing, retail, operations, inventory, financing, and strategic solutions.
• Create Retail roadmap narratives that articulate the Retail holistic vision and communicate quarterly capability releases to enterprise audiences.

Senior Manager, Enterprise Product Marketing

• Collaborate with your team to strategize, grow and manage your book of business
• Partner with existing clients to optimize their digital advertising strategies
• Cultivate new business opportunities while deepening relationships with existing clients
• Sell customized advertising solutions tailored to client goals
• Champion Cox Media’s advertising solutions—educating clients on data-driven strategies
• Create and deliver compelling presentations showcasing the value of Cox Media’s advertising solutions
• Maintain accurate records of sales activities and client communications in CRM systems

Account Executive – Client Solutions

Customer Support

• Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues
• Provide technical support on issues through to resolution
• Maintain expert-level knowledge of VinSolutions processes and procedures
• Accurately log all customer information in the CRM tool
• Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries
• Provide proper follow-up to ensure customer is kept apprised of the issue status

Technical Customer Care Specialist I

Client Services Representative

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation in all Cox Fleet systems
• Providing excellent customer service for all internal and external customer calls
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals
• Partner and communicate consistently with Field Operations to schedule the right technicians
• Encourage customers to schedule repairs and maintenance in advance
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling

Fleet Client Services Specialist II

Director

• Responsible for managing and growing our $2.5MM+ commercial dealer base through increased penetration from existing clients and the development of new clients.
• Building and maintaining relationships with commercial clients.
• Optimizing the portfolio through the clients’ use of the line of credit.
• Identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts.
• Documenting in Salesforce all activities and client interactions as required by the company.

Portfolio Director

Account Manager

• Identify new prospects and generate sales opportunities with existing customers.
• Develop and maintain sales plans for assigned accounts.
• Meet with prospective and existing customers to assess technology needs and goals.
• Use a consultative approach to educate and influence prospects and customers about Cox Business products and services.
• Serve as the main point of contact for customers, maintaining in-depth knowledge of their business, industry and key competitors.
• Ensure customer satisfaction throughout the sales cycle and retain an assigned base of existing customers by minimizing controllable churn and renewing contracts.
• Develop strategies and presentations to sell complex bundled voice, data and video solutions.
• Negotiate pricing and products with new and existing customers.

Marketing

• Develop and implement marketing strategies for assigned Growth and Tier 3 client segments, aligning client goals with Manheim's auction capabilities and services.
• Build understanding of client business models, remarketing objectives, and market challenges.
• Create account-specific marketing plans and serve as a primary marketing contact for assigned accounts.
• Design and execute targeted marketing campaigns supporting client remarketing goals.
• Monitor and report on KPIs tied to client success and business objectives, using data storytelling to demonstrate marketing impact and ROI.
• Partner with Sales, Operations, Data Analytics, and Corporate Marketing to ensure seamless execution of client campaigns.