Trainer

• Plays a critical role in improving audit consistency, accuracy, and completeness by translating audit outcomes into effective learning experiences.
• Supports the Outpatient Audit program by delivering and reinforcing training to improve coding accuracy and audit quality in alignment with EXL standards.
• Leverages findings from random and targeted outpatient coding audits to identify learning gaps and deliver targeted training, refreshers, and performance support focused on medical documentation review and coding guideline application.
• Partners closely with Quality Analysts, Auditors, and Subject Matter Experts to ensure training content reflects current outpatient coding requirements and audit expectations.
• Conducts onboarding training for new outpatient coders and refresher training for tenured coders.
• Develops and maintains training content and modules related to medical coding and billing, including ICD-10-CM, CPT, E/M coding.

Outpatient Trainer

Actuary

• Complete understanding of the current state of affairs and problem statement
• Interacting with clients on regular basis, understanding their requirements and transforming that into business framework and providing actuarial solutions
• Work on transformation/automation initiative.
• Build actuarial models for life insurance products.
• Perform UAT testing, Unit testing, regression testing etc. for Actuarial model testing & validation.
• Excellent written and verbal communication skills

Actuarial B2

Consultant

• Analyse digital marketing performance and customer journeys to identify opportunities to improve acquisition, engagement and conversion.
• Support A/B and multivariate testing programmes by measuring results, identifying insights and recommending optimisation opportunities.
• Develop dashboards, reports and KPIs to monitor digital marketing and customer experience performance.
• Analyse campaign performance and customer behaviour across digital channels to provide actionable recommendations.
• Produce analytical readouts for digital initiatives, product launches and experimentation activities.
• Work with Digital Marketing, Product and Analytics teams to understand business challenges and deliver data-driven insights.
• Integrate and analyse data from multiple sources to build a complete view of customer and marketing performance.
• Present findings clearly to stakeholders and support data-driven decision making.
• Continuously develop knowledge of digital products, customer journeys and marketing analytics best practice.

Digital Analytics Consultant

DevOps Engineer

• Own the end-to-end release process for data and BI, creating the documentation, SOPs, and guidelines that keep releases predictable and compliant.
• Work closely with L1/L2/L3 support teams to ensure smooth go-lives and fast issue resolution.

Release Engineer

Administrative Assistant

• Strong knowledge of collection strategy
• Clear idea of various collection buckets and past due follow-up
• Portfolio management
• Reconciliation on policy level with respect to the open/close items on a policy
• Coordinate with under writing department and Onshore for various queries
• Good written & verbal communication skills
• Must be good with excel
• Having experience of Genius application will be an added advantage

Lead Assistant Manager – Operations – Back Office – Voice

Executive

• Responsible to review the US Healthcare Claims

Full-stack Engineer

• Leverage Conversational Agents and Generators to deliver dynamic, personalized user experiences.
• Develop and maintain Task and Routine Playbooks for scalable, goal-oriented dialog flows.
• Ensure consistency and reusability across workflows for repeatable business outcomes.
• Configure and manage Datastores to enable adaptive, session-aware interactions.
• Integrate with REST APIs, databases, and third-party services to enrich bot capabilities.
• Conduct manual testing and flow optimization to ensure high accuracy in intent detection and seamless backend integration.
• Design and execute test cases to validate conversational flows and backend connectivity.

Senior Cognitive Engineer

Financial Planning and Analysis

• Pigment Platform Implementation & Management
• Management Information System (MIS) & Reporting
• Data Validation & Governance
• Planning & Forecasting Support
• Stakeholder Management

FP&A Manager

• Financial Planning & Analysis Support
• MIS Reporting
• Pigment Platform (End User)
• Data Validation & Quality
• Business Support

Assistant Manager – FP&A

Bookkeeper

• Accurately apply daily cash receipts to customer accounts.
• Process and post payments received via checks, ACH, wire transfers, and credit cards.
• Reconcile payment discrepancies and apply adjustments as necessary.
• Perform regular reconciliation of accounts receivable subledgers to the general ledger.
• Investigate and resolve any variances identified during reconciliations.
• Communicate with customers regarding payment inquiries and discrepancies.
• Collaborate with the collections team to resolve overdue accounts.
• Maintain accurate and detailed records of all transactions.

Assistant Manager – Premium Accounting Services

• Monitor customer accounts to ensure payments are received within agreed terms
• Maintain accurate records of customer accounts, credit limits and collection activities
• Prepare regular reports on debtor balances, aging analysis and collection performance
• Chase overdue invoices via emails and calls and update reports in real time
• Liaise with all relevant departments to resolve disputes and discrepancies
• Escalate high-risk accounts to management and recommend appropriate action
• Prepare cash forecast files based on multiple factors
• Need to align with cash application team to ensure correct allocation of cash receipts
• Calls with Agency and Client to provide update on debtor report
• Meet defined SLAs for timeliness, accuracy and responsiveness

Senior Executive

• Perform outbound calls to insurance companies, healthcare providers, and TPAs to follow up on pending or denied claims.
• Handle accounts receivable (AR) activities in the **Provider Side Vertical** or **Payer Collections** process.
• Review and analyze outstanding claims, identify issues, and take appropriate action to ensure timely payment.
• Accurately document all call interactions and claim statuses in the system.
• Resolve claim rejections, denials, and payment discrepancies by coordinating with insurance representatives and internal teams.
• Maintain productivity and quality standards as per company and client requirements.
• Provide clear communication and updates on claim progress to management.
• Ensure compliance with HIPAA and organizational policies during all communications.
• Exhibit flexibility and a proactive approach in handling multiple tasks and priorities

Senior Executive – AR Specialty

Manager

• Should be able to manage and execute process and business level goals
• Ensure complete operations management including any escalation w.r.t. any operational issues
• Ensure timely and accurate delivery of processing of client requirements
• Interact with clients on a day-to-day basis
• Provide coaching and feedback to team members to improve their performance
• Brainstorm & identify transformation opportunities and coordinate for execution
• Manage fortnightly & monthly governance calls with stakeholders

Senior Manager

Cloud Engineer

• Architect scalable, reusable data science and machine learning pipelines leveraging cloud services such as AWS SageMaker, Textract, and Comprehend.
• Design multi-tenant systems with robust application deployment architectures and rate-limiting mechanisms to ensure high availability and performance.
• Translate custom client requirements into scalable technical architecture, conducting impact assessments and delivery planning.
• Lead development and deployment of complex data science and information extraction solutions in client cloud environments.
• Manage and optimize CI/CD pipelines for continuous delivery of data science applications.
• Own the tenant onboarding process and manage lifecycle operations for multi-tenant deployments.
• Oversee DevOps and MLOps teams to ensure reliable, consistent releases and maintenance of deployed products.
• Collaborate with internal and client DevOps teams to implement best practices and streamline application-specific DevOps workflows.
• Monitor and enhance system performance and operational stability through effective pipeline and infrastructure management.
• Drive collaboration between engineering, data science, delivery, and leadership teams to align technical solutions with business goals.
• Mentor and manage software engineers, DevOps, and MLOps personnel to foster a culture of continuous improvement.
• Represent the technical architecture team in leadership discussions, providing insights and recommendations for strategic decision-making.
• Act as a key technical advisor during client engagements, translating technical complexities into clear business value propositions.
• Support internal business initiatives, including technical demonstrations, competitions, and strategic presentations.
• Continuously gather feedback to iterate on solutions and drive product innovation.

Cloud Architect – Application Development

Project Manager

• Develop and lead a project planning process and tools to be used cross-functionally and within our teams from discovery and intake through execution.
• Collaborate with stakeholders to identify project requirements and ensure alignment with marketing objectives.
• Create and maintain project schedules, tracking progress and proactively addressing potential risks and issues.
• Coordinate cross-functional teams, facilitating effective communication and collaboration throughout the project lifecycle.
• Guide decision-making processes with business partners to achieve project objectives.
• Manage team capacity by understanding the current state of the project pipeline and making data-driven trade-offs.
• Drive process improvements and efficiency to achieve operational goals.
• Anticipate and advise on project risks and lead the development and implementation of mitigation strategies.
• Promote understanding across partners around project status, spend, priorities, and resource allocation.
• Collaborate with internal teams and external agencies to develop innovative marketing campaigns that engage fans, drive attendance, and enhance brand awareness.
• Oversee the execution of marketing campaigns, ensuring adherence to timelines, brand guidelines, and legal requirements.
• Monitor campaign performance and analyze key metrics to measure effectiveness and identify areas for improvement.
• Iterate and scale systems and projects to meet the Leagues global needs.