Gainwell Technologies

Manager

• Develops and maintains account/region standards and procedures to ensure that configuration management controls are capable of supporting deployment activities and implementations to meet business needs
• Identifies issues, recommends revisions and escalates as appropriate
• Interprets configuration management activities and tools as defined for the account and applies them to project activities
• Works with the project manager to develop configuration management plans, milestones, and schedules for projects
• Decomposes configuration items into appropriate configuration units to define the technical components required to satisfy the specified requirements of the project or tasks
• Ensures version control integrity for software and non-software components by establishing permissions and protecting environments for code libraries
• Audits configuration management activities by validating results against the baseline
• Reports findings to project manager, recommending revisions as appropriate
• Develops technical installation guidelines and other documentation of hardware and software standards to facilitate tracking
• Assists customers and support personnel in understanding product configuration
• Provides leadership and work guidance to less experienced personnel

Configuration Manager

Business Analyst

• Take charge and focus on how we can meet critical needs to help clients deliver better health and human services outcomes
• Coordinate workstreams and teams on IT projects to align solutions with client business priorities
• Demonstrate your knowledge as SME and liaison for clients and internally between technical and non-technical workers to transform requirements into real results
• Delegate work across teams, and coach and monitor project team members to plan, design and improve complex business processes and modifications
• Streamline workflows across clients and technical personnel to determine, document and oversee carrying out system requirements
• Support quality control as you approve and validate test results to verify that all requirements have been met

Project Manager

• Develop and maintain Integrated Master Schedules (IMS) for all customer service requests (CSRs) under 500 hours
• Develop and maintain detailed project schedules for initiatives exceeding 500 hours
• Establish logical task relationships, dependencies, milestones, and critical paths within project schedules
• Ensure schedules align with project objectives, contractual requirements, and delivery commitments
• Coordinate schedule reviews with Project Managers, technical leads, business stakeholders, and leadership teams
• Facilitate discussions to reconcile scheduling conflicts and ensure schedule accuracy
• Prepare and submit project schedules for client review and approval
• Track schedule approvals and maintain approval documentation
• Respond to client schedule comments and feedback
• Work with project managers and delivery teams to address client concerns and incorporate approved changes
• Conduct weekly schedule review meetings with client stakeholders
• Present schedule performance metrics
• Prepare and distribute Schedule Summary Reports
• Track schedule-related action items through completion
• Ensure project tasks and activities are incorporated into approved schedules

Project Scheduler / Project Manager

• Assists in planning and designing business processes;
• Assists in formulating recommendations to improve and support business activities;
• Assists in analyzing and documenting client's business requirements and processes;
• Communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates;
• Assists in creating basic test scenarios to be used in testing the business applications;
• Assists in developing and modifying systems requirements documentation to meet client needs;
• Participates in meetings with clients to gather and document requirements and explore potential solutions;
• Executes systems test from existing test plans;
• Assists in analyzing testing results in all phases;
• Participates in technical reviews and inspections to verify intent of change.

Associate Business Analyst

Director

• Define and own the enterprise transformation strategy, roadmap, milestones, and success criteria across Testing Services
• Establish transformation priorities aligned to business objectives, service commitments, and continuous improvement goals
• Define and implement transformation communication and change adoption strategy across delivery organizations
• Define and implement transformation success metrics (e.g., process definition and implementations, quality, productivity)
• Ensure execution aligns with approved transformation plans, timelines, and quality standards
• Monitor execution progress, risks, and dependencies across multiple programs, ensuring timely resolution and escalation as needed
• Provide executive-level updates on transformation progress, risks, and outcomes
• Serve as the primary escalation point for transformation-related risks, issues, and dependencies

Director, Transformation – Testing & Quality Services

• Build and maintain WFM models for short term and long-term planning
• Build and establish operating model to build engagement between the WFM & P capability and operations
• Act as strategic leader to establish and mature the WFM&P capability and eventually scale for transactional work
• Provide thought-leadership to identify and forecast the critical workforce requirements necessary to execute strategic business plans
• Work with Operations, finance, HR, transformation and analytics to optimize resource allocations and margins
• Develop and implement an overall strategic workforce planning roadmap which effectively aligns industry best practices with the current talent position
• Serve as a trusted advisor and subject-matter expert for all workforce planning activities across Operations
• Continuously assess existing workforce plans to ensure practical business alignment and exhibit the ability to lead cross-functional teams in the design of alternative approaches
• Lead and facilitate workforce planning initiatives including, but not limited to, critical role/capability identification, sourcing and location strategies, environmental scanning, gap analysis, risk analysis, and action planning
• Applies a strong understanding of external macro-economic and human capital data and trends that may impact future structures and workforce composition

Workforce Management Director

Call Center Representative

• Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms
• Listen carefully to questions and concerns, providing clear and accurate information
• Document all interactions, feedback, and resolutions accurately in the CRM or case management system
• Collaborate effectively with team members and supervisors to coordinate support
• Meet or exceed established KPIs, including call quality, handle time, and customer satisfaction

Contact Center Provider Services

Product Manager

• oversee the entire lifecycle of products
• develop and maintain strong relationships across product lines
• manage and prioritize ideas and enhancement requests
• lead and participate in business and industry workgroups
• develop and champion business cases for new initiatives

Pharmacy Product Manager

• Support Gainwell in developing innovative, purpose-built technologies and solutions
• Lead small project management teams assisting in project managing components of a larger technological program
• Help oversee functional individual contributors on a project team by delegating work to others and providing direction for timely, high-quality work
• Manage project schedules and scope, assist in creating the project budget, oversee deliverables for quality and assist in staffing projects
• Identify and mitigate risk through status reporting and project updates to ensure project timeliness and quality
• Manage client, company and project team expectations for performance by measuring and communicating project metrics

• Analyze this and help create innovative, purpose-built technologies and solutions to deliver better health and human services outcomes.
• Collaborate with a team of business analysts making client recommendations that can improve business processes.
• Translate your client’s business needs from the requirements generated for our technical teams into simpler non-tech language.
• Help your team analyze and document systems requirements and business processes.
• Build basic conceptual data and process models to quantify the potential impact of changes to the system.
• Verify that client requirements are built into the system design by executing and analyzing basic test case scenarios from existing test plans.
• Be part of technical reviews and inspections with senior leaders to ensure the final product meets client expectations.
• Expand your technical skills in software applications such as Microsoft Excel, SQL or Visio to enhance your expertise in this role.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Healthcare Contact Center Agent

Data Analyst

• designing, computing, validating, and explaining healthcare quality measures
• serving as a subject‑matter expert for PCMH measures
• implementing and maintaining measure logic across annual specification updates
• ensuring data quality and methodological integrity
• supporting internal reviews, client reporting, and audit inquiries

Experienced Data Analyst

• Support Gainwell in developing innovative, purpose-built technologies and solutions
• Lead project management teams on components of a larger technological program
• Help oversee functional individual contributors by delegating work and providing direction
• Manage project schedules and scope, assist in creating the project budget
• Identify and mitigate risk through status reporting and updates
• Manage client, company, and project team expectations for performance
• Prepare detailed SOW for clients and gain acceptance and stakeholder approval

Advisor

• Designing and delivering high-quality, scalable Medicaid Drug Rebate applications
• Leading efforts to optimize complex workflows and creating intuitive interfaces
• Collaborating with various teams across the company’s Pharmacy enterprise
• Supporting the drug rebate solution for state clients in maintenance and operations
• Providing expertise to internal and external stakeholders
• Developing and providing technical documentation and overseeing test-plan development

Configuration Manager

Business Analyst

Project Scheduler / Project Manager

Associate Business Analyst

Director, Transformation – Testing & Quality Services

Workforce Management Director

Contact Center Provider Services

Pharmacy Product Manager

Project Manager

Associate Business Analyst

Healthcare Contact Center Agent

Experienced Data Analyst

Healthcare Contact Center Agent

Project Manager

Medicaid Drug Rebate Product Advisor