GE HealthCare

Client Services Representative

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations.
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Document all repair actions and submit reports/summaries according to schedule.
• Maintain approved parts inventory.
• Manage vendor's service delivery processes in compliance with GEHC policies, as instructed.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area
• Meet Health and Human Services, as well as Environment Health and Safety requirements
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Client Service Technician Apprentice

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations.
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Document all repair actions and submit reports/summaries according to schedule.
• Maintain approved parts inventory.
• Manage vendor's service delivery processes in compliance with GEHC policies, as instructed.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
• Meet Health and Human Services, as well as Environment Health and Safety requirements.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.

Client Service Technician, Apprentice

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety, environmental inspections and maintain effective customer relations
• Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Document all repair actions and submit reports/summaries according to schedule
• Maintain approved parts inventory
• Manage vendor's service delivery processes in compliance with GEHC policies, as instructed
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area
• Meet Health and Human Services, as well as Environment Health and Safety requirements
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Client Service Technician

Director

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Anesthesia Strategic Director

Customer Success Manager

• Serve as the primary clinical liaison supporting Stanford University, partnering with technologists, physicians, and researchers to drive clinical and research excellence in molecular imaging.
• Lead image quality improvement, workflow optimization initiatives, and operational efficiency projects to maximize the performance of GE molecular imaging systems (PET/CT and SPECT/CT).
• Support and advance Total Body PET imaging programs, helping to optimize utilization and enable research innovation.
• Partner with GE HealthCare engineering teams by providing clinical insights to guide development of new hardware, imaging techniques, and post-processing solutions.
• Facilitate site evaluations and support Work-In-Progress (WIP) technologies in collaboration with GEHC scientists and research partners.
• Act as the clinical “voice of the customer,” ensuring clinical needs, risks, and usability considerations are incorporated into product development and lifecycle decisions.
• Assist with customer concerns, investigations, and provide clinical recommendations that lead to effective product solutions.
• Develop clinical competitive intelligence to support commercial teams with insights, differentiation, and customer engagement strategies.
• Operate effectively within a dual-embedded environment, balancing GE HealthCare priorities with customer site expectations and priorities.

Molecular Imaging Clinical Development Specialist – Client Success Leader

Technician

• respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment
• drive customer satisfaction through Service Excellence
• support customers in hospitals and clinical settings
• work as a member of local team to provide efficient service delivery to all accounts within assigned area
• document all repair actions and submit reports/summaries according to schedule
• manage schedule, travel, tools, and learning activities with increasing independence over the course of the program

Biomedical Technician Apprentice

People Operations

• Serve as a key connector between SEI and Intelerad, supporting alignment of people strategies, operating models, and organizational priorities across both organizations.
• Partner with HR leadership, business leaders, and an external change‑management firm to ensure effective coordination and adoption of people‑related initiatives.
• Develop a strong understanding of Intelerad’s people processes, systems, talent landscape, and organizational dynamics to support continuity and informed decision‑making.
• Support execution of integration‑related priorities including organizational design, talent transitions, workforce planning, and employee engagement initiatives.
• Act as a trusted partner to leaders by translating enterprise people strategies into practical execution within the software organization.
• Coordinate cross‑functional activities across HR, Product, Engineering, and leadership teams to ensure alignment and consistency in people programs.
• Support leadership effectiveness through participation in planning sessions, facilitation, and development of manager‑ready tools and guidance.
• Leverage data and insights (e.g., retention, engagement, mobility) to identify risks, inform decisions, and recommend actions.
• Ensure alignment of people‑related initiatives with HR policies, employment practices, and regulatory considerations.
• Provide continuity across initiatives by documenting processes, maintaining institutional knowledge, and supporting sustainable operating practices.

Senior Manager, People Strategy – Integration

• respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment
• drive customer satisfaction through Service Excellence
• support customers in hospitals and clinical settings
• document all repair actions and submit reports/summaries according to schedule
• maintain approved parts inventory
• manage vendor's service delivery processes in compliance with GEHC policies
• enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment

Product Specialist

• responsible for selling Maternal Infant Care equipment to new customers
• maintaining relationships with existing accounts in the Inland Empire territory
• Covered products include the GE fetal monitor, warmers, incubators and supporting equipment.
• Ability to support customers post-sale is key to continued success and growth of business.
• Utilizes in-depth knowledge of own and others sales territory, product lines, markets, sales processes, or customer groups
• uses analytical thinking and commercial experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Proposes different solutions outside of set parameters to address more complicated, day-to-day problems
• Ability to prioritize information for decision making.
• Uses technical experience and analytical thinking.
• Acts as a resource for colleagues with less experience.

Maternal Infant Care Product Sales Specialist

Clinical Specialist

• Schedules and implements customer training and education for internal and external customers
• Acts as consultant and technical expert on ultrasound products
• Provides technical and clinical leadership during sales process
• Develops, coordinates, and delivers product training to customers
• Monitors customer installations to improve customer satisfaction and maintain relationships
• Prepares site visit and demo reports and provides regular feedback
• Provides clinical and technical expertise at regional and national events
• Supports trade shows, professional conferences, and customer training programs
• Participates in company-sponsored ultrasound programs
• Mentors field team, providing guidance
• Communicates with sales and service teams to align activities with business objectives
• Shares best practices and assimilates new hires into the organization
• Submits demo, schedule, and site visit information and expenses in a timely manner
• Assists with system software enhancements as needed
• Extensive travel within the assigned geographic region with overnight stays required

Clinical Education Specialist – Ultrasound

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer’s biomedical equipment
• Drives customer satisfaction through Service Excellence
• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations
• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction
• Effectively communicate and partner with teammates and colleagues
• Implement GE/customer facility contract and support customer and business goals/objectives
• Lead, instruct, and assist technicians on basic and complex repairs/resolution
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties)
• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others)
• Share on-call responsibility
• Document all repair actions and submit reports/summaries according to schedule
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Maintain approved parts inventory
• Manage vendor’s service delivery processes in compliance with GE policies, as instructed
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
• May perform role of site leader (e.g., direct activities of fellow BMET’s assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee)
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements

Biomedical Technician 3 – Site Lead

• Responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment
• Drives customer satisfaction through Service Excellence
• Evaluate complex, customer biomedical equipment issues and implement appropriate repairs
• Perform planned maintenance (PM), safety, and environmental inspections
• Maintain effective customer relations
• Follow and guide others regarding appropriate GE policies, procedures, hospital protocol, and documentation
• Communicate and partner with teammates and colleagues
• Engage in proactive daily communications with customers
• Lead, instruct, and assist technicians on repairs and resolution
• Work as a member of the local team to provide efficient service delivery
• Share on-call/pager responsibility
• Document all repair actions and submit reports/summaries as scheduled
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Maintain approved parts inventory
• Manage vendors' service delivery processes

Biomedical Technician II

• All resources, and logistics required to perform services and maintenance activities on customers' site/property.
• These activities contribute to, maintain, repair and refurbish sold or existing products.
• Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
• Impacts departmental operations and responsible for planning/execution.
• The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures.
• Some judgment may be required but this is typically with guidance.
• This position is a multi-site Leader role, in the Tampa region.
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work.
• In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Ability to propose different solutions outside of set parameters but with guidance.
• Uses prior experience and on-the-job training to solve straightforward tasks.
• May use multiple internal sources outside of own team to arrive at decisions.
• As directed, use knowledge of customer contract to ensure obligations are met.
• Prioritize service, assign personnel, and follow up on commitments.
• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.
• Share on-call or service call escalation.
• Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
• May track and analyze financial performance with MSD and/or ASL.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Effectively communicate and partner with teammates and colleagues.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Complete one site safety inspection per month.
• Ensure all test equipment is tracked and 100% calibrated on time.

Biomedical Technician Leader

Marketing

• Own the end-to-end marketing strategy and performance for the Contrast Media portfolio across key brands in X-Ray, CT, and MRI.
• Lead annual strategic planning, operating plans, and long-range forecasting to achieve revenue and market share targets.
• Identify growth opportunities across segments, sites of care, and customer archetypes to expand portfolio utilization.
• Balance investment and prioritization across in-line brands and pipeline readiness.
• Lead commercial readiness planning for a pipeline contrast agent currently in Phase 2/3 clinical development.
• Partner with Product Development, Medical Affairs, Regulatory, and Market Access to shape early value proposition, positioning, and evidence needs.
• Develop launch scenarios, segmentation strategies, and early go-to-market frameworks.
• Develop and activate a new market creation plan.
• Ensure organizational readiness across sales, training, supply, and marketing in advance of commercialization milestones.
• Define and execute integrated customer strategies across organized customers, HCPs, payers, and patients, including both personal and non-personal promotion.
• Lead development of value propositions, positioning, and messaging frameworks across brands.
• Drive demand generation strategies, promotional campaigns, and channel optimization.
• Align and lead cross-functional teams including Sales, Medical Affairs, Market Access, Training, Supply Chain, Regulatory, and Legal.

Marketing Leader, Contrast Media

Field Engineer

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and more complex repairs
• Proactively engage with other team members to ensure appropriate solution for the customer
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols
• Partner with the customer and/or the sales team to recommend value-added services

Client Service Technician Apprentice

Client Service Technician, Apprentice

Client Service Technician

Anesthesia Strategic Director

Molecular Imaging Clinical Development Specialist – Client Success Leader

Biomedical Technician Apprentice

Senior Manager, People Strategy – Integration

Biomedical Technician Apprentice

Maternal Infant Care Product Sales Specialist

Clinical Education Specialist – Ultrasound

Biomedical Technician 3 – Site Lead

Biomedical Technician II

Biomedical Technician Leader

Marketing Leader, Contrast Media

Field Service Engineer 1 – Northeast Ohio