Grainger

Representative

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

On-Site Service Representative

Sales

• Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
• Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
• Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
• Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
• Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
• Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
• Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
• Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.

Sales & Service Representative – FIFO

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

On-Site Service Representative – Full-Time

Manager

• As a Store Manager, you will manage all service related and operational goals for a specific branch (store).
• You will ensure execution of the Branch Network strategic vision and goals through demonstrated leadership in the areas of talent excellence, service, and cost to serve.
• You will report to the Manager, Branch Network or Sr District Manager.
• Communicates and executes a sound business strategy to team members that embraces change management.
• Makes sound, fact-based business decisions to support the needs and objectives of the business.
• Lead the team to become the customer’s first choice for the products and services they need to keep their workplaces safe, efficient, and functioning by leading the location’s efforts for all customer interactions within aligned branch locations.
• Build strong internal and external partnerships to facilitate success and embed our branch locations and technical expertise as critical value triggers for our customers and allow Grainger to effectively differentiate our value versus the competition.
• Takes measured risks while being mindful to balance service, cost, ethics and integrity.

Store Manager

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit

On-Site Service Representative – Part Time

Supervisor

• Gather and analyze production, safety, quality, cycle time, financial and other important data to understand the performance of your team.
• Provide your team with coaching opportunities to help them improve.
• Communicate trends and issues to leadership team.
• Support Distribution Center wide projects and help ensure all deliverables (e.g. action items, process improvements) are completed by the commitment date.
• Create a positive workplace culture that strengthens team member engagement and ensures all team members are treated fairly, with respect, and have the tools necessary to perform their jobs.
• Commit to our culture of recognition, feedback, and development.
• Provide your team with coaching opportunities to help them improve. This may include interviewing and training, assigning and directing work, identifying development goals, completing performance evaluations, and recognition and disciplinary action.
• Demonstrate root-cause thinking and identify opportunities for continuous improvement.
• Focus on teaching and training - help team members understand why we follow standard processes and that they help foster the best customer experience.
• Follow existing audit systems to ensure compliance with company policies, and other governmental regulations (OSHA, DOT, and EPA)

Warehouse Supervisor

Associate

• Safely complete inbound and/or outbound warehouse tasks with strong attention to detail.
• For example, unloading, sorting, labeling, replenishing, auditing, and packing products.
• Ensure products are shipped correctly to exceed customers' expectations for quality and delivery speed.
• Meet safety, quality, productivity, behavior, attendance, and overtime requirements as needed.
• Operate computerized scanning equipment and maintain a clean, safe, and organized work environment in compliance with OSHA and Hazardous Material requirements.
• Perform other tasks as directed by leadership.

Distribution Center Associate

General

• Conduct needs analysis to determine a match between the customer's requirement and Grainger's products or services
• Engage Grainger resources to develop plan and timeline to implement solution
• Drive implementation plan with customer
• Check with customer to ensure needs are met
• Leverage post-implementation success to gain more information from the customer about future needs
• Maintain expertise in Safety Regulations and industry topics
• Educate customers on changing market trends and technology and impact to their business
• Investigate nonstandard solutions that will profitably satisfy a customer's needs
• Expand customer understanding and use of Grainger's standard product and service capabilities

Field Safety Professional

• Safely and accurately complete warehouse tasks, including loading and unloading trucks, sorting, labeling, putaway, replenishing, auditing, picking and packing products using industrial machines.
• Operate wrist-worn or hand-held scanning equipment to accurately fulfill customer orders for shipping.
• Resolve exceptions in order fulfillment due to stock discrepancies, order processing errors, damaged products, carrier changes, etc.
• Follow lock out and tag out procedures for powered industrial equipment.
• Maintain a clean, safe, and organized work environment in compliance with OSHA and hazardous material requirements.
• Work collaboratively and assist other teams to meet safety, quality, productivity, behaviour, attendance, and overtime requirements.
• Perform other tasks as directed by leadership, including all functions of a DCA II.

Order Picker Associate

Account Manager

• Account Managers will produce positive sales growth for a specific geography or vertical market with an average of 40-45 current accounts and average of $2M dollars annually.
• Use Grainger's Customer Relationship Management (CRM) system, Salesforce, to perform all the aspects of business daily.
• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results.
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales

Warehouse Associate – Days

• Safely complete inbound and/or outbound warehouse tasks with strong attention to detail.
• For example, unloading, sorting, labeling, replenishing, auditing, picking and packing products.
• Ensure products are shipped correctly to exceed customers' expectations for quality and delivery speed.
• Meet safety, quality, productivity, behavior, attendance, and overtime requirements as needed.
• Operate computerized scanning equipment and maintain a clean, safe, and organized work environment in compliance with OSHA and Hazardous Material requirements.
• Perform other tasks as directed by leadership.

Warehouse Associate – Part-time

Night Shift

• Safely complete inbound and/or outbound warehouse tasks with strong attention to detail.
• Ensure products are shipped correctly to exceed customers' expectations for quality and delivery speed.
• Meet safety, quality, productivity, behavior, attendance, and overtime requirements as needed.
• Operate computerized scanning equipment and maintain a clean, safe, and organized work environment in compliance with OSHA and Hazardous Material requirements.
• Perform other tasks as directed by leadership.

On-Site Service Representative

Sales & Service Representative – FIFO

On-Site Service Representative – Full-Time

Store Manager

On-Site Service Representative – Part Time

Warehouse Supervisor

Distribution Center Associate

Field Safety Professional

Order Picker Associate

Account Manager

Warehouse Associate – Days

Warehouse Associate – Part-time

Warehouse Associate

Warehouse Associate – Day Shift

Warehouse Supervisor