Hinge Health

Product Designer

• Own the Design System
• Lead the vision, strategy, and roadmap for Hinge Health’s design system.
• Define and evolve core components, patterns, tokens, and interaction standards used across the product.
• Ensure the system supports a wide range of surfaces, from core product UI to Agent flows, enterprise templates, and integrated design systems.
• Partner Deeply with Engineering
• Collaborate closely with engineers on implementation details, tradeoffs, and system architecture.
• Influence code-level decisions that affect system consistency and adoption.
• Help shape tooling, Storybook usage, and contribution workflows so the system is easy to use and maintain.
• Set Standards & Governance
• Partner with feature teams through office hours and design reviews. You will help teams navigate patterns the system doesn't yet cover and decide when a design should become a global standard or remain a local solution.
• Establish clear contribution models, review processes, and decision-making frameworks for system changes.
• Act as a design system “domain owner,” providing guidance and sign-off on system-level decisions.
• Document principles, patterns, and rationale so decisions scale beyond individuals.
• Raise the Bar for Design Quality
• Identify inconsistencies, duplication, and fragmentation across the product and drive systematic improvements.
• Balance speed with craft, knowing when to be opinionated and when to enable flexibility.
• Advocate for system-level thinking across product, design, and engineering.

Staff Product Designer – Design Systems

• Lead the design vision and strategy for the Outcomes pod’s member-facing experiences, with primary focus on the Progress tab, pain logging, and the broader story members see about their improvement over time.
• Improve how and when members share pain data and create useful feedback loops.
• Translate complex clinical and behavioral data into simple, motivating interfaces that help members understand trends, next best actions, and the value of staying engaged.
• Partner with Product, Engineering, and Data to define hypotheses, run experiments, and use qualitative and quantitative signals to improve member experience and outcomes.
• Raise the quality bar across the pod by creating frameworks, patterns, and design principles that make the work more coherent and scalable over time.
• Influence adjacent teams when shared surfaces, shared metrics, or shared behaviors affect outcomes-related experiences.
• Champion accessibility, clarity, and product quality so members with different needs, contexts, and motivation levels can succeed.

Staff Product Designer

Engineering Manager

• Lead and support a team of 6 engineers building in our primary React Native (Phoenix) mobile codebase, establishing clear goals, rituals, and expectations.
• Deeply understand the current web-only Enrollment funnel, key metrics, and member journeys across programs and long-tenure cohorts.
• Build strong partnerships with Product, Design, and Marketing to align on the Enrollment strategy, experimentation roadmap, and success metrics.
• Lead the migration of Enrollment to a mobile-first experience, designing and shipping clean, modern flows that improve speed, usability, and completion rates.
• Lay the foundations of Enrollment as a platform—defining extension patterns, APIs, and guardrails so pods across the neighborhood can safely build on top of Enrollment without destabilizing core flows.
• Stand up and manage a rigorous portfolio of A/B experiments to optimize enrollment conversion, from funnel optimizations to lifecycle and reactivation flows.
• Establish best practices for CI/CD, automated testing, monitoring, and client performance across the Enrollment stack.
• Own and evolve the long-term technical roadmap for Enrollment, balancing frictionless member experience with the flexibility and reliability of a reusable platform.
• Champion AI-native development practices on your team (e.g., Cursor, Claude Code, agent-based workflows) to meaningfully increase developer velocity and quality.
• Grow and mentor your team, raising the bar on engineering quality, experimentation rigor, and operational excellence.

Engineering Manager, Enrollment

Therapist

• Manage and coach a team of up to 16 PTs to deliver high-quality virtual care, including performance management, coaching, and career development.
• Support your team in meeting and improving PT service-level agreements, caseload management, documentation standards, and clinical compliance.
• Strengthen PTs’ digital health efficacy, ensuring a best-in-class telehealth experience and strong member outcomes supported by Hinge Health’s tools and technology.
• Lead and contribute to operational projects that improve key business and clinical outcomes, using data and qualitative feedback to identify, test, and scale improvements.
• Mobilize and coach your team through ongoing change in a fast-moving environment, aligning stakeholders and maintaining high engagement and outcomes.
• Partner closely with Clinical & Operational leaders and Product to drive a seamless care experience and company objectives.

Manager, Physical Therapist

Administrative Assistant

• Calendar Management: Independently manage senior executives' calendars, schedule meetings efficiently, and resolve conflicts proactively.
• Meeting Coordination: Handle meeting requests and logistics, ensuring timely communication and seamless execution of in-person and virtual meetings.
• Event Management: Organize logistics for events, offsites, and dinners, including venue bookings, catering, and technical arrangements.
• Effective Communication: Serve as a trusted liaison between executives, internal teams, and external partners, ensuring clarity and professionalism in all communications.
• Collaboration: Work with Workplace Coordinators and EAs to plan and execute all event logistics, ensuring successful meetings and events.
• Travel & Expense Management: Assist in booking travel and accommodations for executives, and manage expense reports through Navan for select VPs and Senior Directors, ensuring timely and accurate processing.

Security Engineer

• Own full-cycle recruiting for Product Management/IT roles, from intake and calibration through offer close and handoff.
• Partner with Product/IT leaders to define role scope, level, and search strategy based on business needs and market reality.
• Build and manage high-quality pipelines for Product Management and IT/Security talent, including passive candidate outreach in competitive markets.
• Use recruiting data and funnel insights to diagnose bottlenecks, improve hiring efficiency, and drive better decision-making with stakeholders.
• Lead thoughtful calibration conversations when hiring teams need to reassess expectations around level, compensation, or candidate profile.
• Create an excellent candidate experience by ensuring clear communication, strong process management, and a high-touch, respectful approach throughout the interview journey.
• Influence longer-term headcount planning by bringing talent market insights and hiring data into workforce planning conversations.
• Help improve hiring quality by refining job descriptions, interview process design, and stakeholder alignment where needed.

Senior Talent Partner, Product Management – IT/Security

• Deeply understand our current data and ML platform: batch and streaming pipelines, data models, orchestration, and data quality posture across analytics and production systems.
• Build strong partnerships with Data Science, Product, and other engineering teams; align on top ML and product use cases the platform must unlock.
• Take ownership of a subset of core pipelines and services, stabilizing reliability and on-call practices while establishing clear SLOs and observability baselines for the team.
• Lead the evolution of our data platform toward a streaming-first, ML-ready architecture, improving data freshness, consistency, and discoverability across domains.
• Design and deliver the first iteration of our ML platform layer — feature pipelines, feature store, and model serving patterns — enabling Data Science teams to self-serve within shared governance and operational standards.
• Drive schema governance and data contracts with upstream service teams to reduce fragmentation, standardize core data models, and improve reliability for downstream analytics and ML consumers.
• Invest in developer productivity: introduce tooling, templates, CI/CD, and testing practices that make it significantly easier for product and ML teams to build on the platform.
• Own and evolve the end-to-end data & ML platform strategy, including roadmap, architecture, and operational excellence across streaming, batch, and ML workloads.
• Partner with Data Science to operationalize models in production — from feature pipelines to serving, monitoring, and retraining — and embed these workflows into our broader data ecosystem.
• Build, mentor, and retain a high-performing data engineering team, creating clarity of ownership, strong execution habits, and a culture that raises the bar on reliability, scalability, and developer experience.
• Institutionalize operational rigor (SLOs, incident management, observability, change management) appropriate for a HIPAA/SOC 2–oriented environment, in close partnership with Security and Compliance.

Data Engineering Manager, Data & ML Platform

Marketing

• Responsible for client-specific communications planning and ongoing standard marketing campaign execution for a large book of accounts (200-500+ accounts)
• Partner with Client Success to support and influence clients within your shared book of business, to meet annual revenue targets
• Partner with enrollment marketing leaders to scale programs and drive increased performance for your book of business
• Contribute in helping to evolve Enrollment Marketing processes and improving our marketing campaigns
• Contribution to team documentation and ongoing upkeep

Enrollment Marketing Associate

Marketing Operations

• Independently build and execute standard, custom, and dynamic multichannel marketing campaigns across email, SMS, push, direct mail, and web, primarily in Iterable and Salesforce.
• Support and maintain complex workflows, segmentation logic, suppressions, and dynamic content for both enrollment and lifecycle programs.
• Own and refine asset partnerization workflows (e.g., Figma-based variants for specific partners/health plans), including checklists and guardrails to keep content compliant and on-brand.
• Improve build efficiency and reliability through reusable components, documentation, and light automation/AI (e.g., QA helpers, asset diffing, versioning support).
• Define operational approaches for special projects and ambiguous cross-functional requests, recommending scalable patterns over one-off builds.
• Act as a first- or second-line troubleshooter for build-related issues (audience logic, journey routing, template behavior), partnering closely with GROMO QA, MarTech, and product/engineering when upstream data or platform issues are suspected.
• Advise partners (Acquisition, Enrollment, PALM, Creative) on the technical feasibility and tradeoffs of campaign ideas, and recommend build designs that balance speed, scale, and maintainability.
• Prioritize work autonomously, managing build dependencies across campaigns, content updates, and custom/templated work while hitting agreed SLAs.
• Partner with marketing, data, engineering, and MarTech to align builds with upstream systems and data contracts, ensuring we design for long-term flexibility rather than short-term hacks.
• Provide documentation and training on your focus areas (channels, templates, partnerization flows, or automation tools) so other builders can flex into them when needed.
• Share progress, learnings, automations or process improvements with the Growth organization and GROMO leadership.

Associate Manager, Growth Marketing Operations

Operations

• Coordinate program management, resourcing, capacity planning, and cross-functional tooling.
• Lead operational initiatives, from project planning to scaling AI-powered efficiency tools.
• Establish operational objectives, flag risks early, and improve systems for creative teams.
• Manage creative briefs, project timelines, and ad-hoc requests.
• Monitor operational metrics bi-weekly and analyze them quarterly.
• Optimize processes for efficiency and quality.
• Partner cross-functionally with Marketing teams for support and education.

Senior Lead Creative Ops

Program Manager

• Optimize how pods and creative teams operate
• Analyze utilization, throughput, and quality across creative teams to spot bottlenecks, then evolve processes, tools, and ways of working so teams operate efficiently
• Improve quality, consistency, and scalability of web operations
• Introduce and refine QA standards, publishing workflows, documentation, and governance to streamline repeatable work (e.g., templates, campaigns, localization) while balancing impact, feasibility, and team capacity.
• Act as the central connector between strategy and execution
• Bridge high-level brand and marketing objectives with creative and content by proactively surfacing risks and dependencies and driving clear, timely decisions.
• Lead creative tooling and vendor ecosystems
• Own and optimize the creative tooling stack and manage agencies and vendors defining scopes, SLAs, performance standards, and budgets to maximize value and reliability.
• Scale creative operations with AI and automation
• Define and execute the AI and automation strategy across the Brand, Creative & Content team, using utilization, efficiency, quality metrics, and ROI insights to continuously improve how creative work gets done.

Lead Creative Program Manager

• Learn our commercial priorities, target audiences, and existing content library, building strong relationships with Commercial Marketing Managers and key commercial stakeholders.
• Take ownership of in-flight content requests, including sales enablement materials and webinars, ensuring deliverables are high-quality and on time.
• Develop and execute a steady drumbeat of sales enablement and thought leadership content (e.g., webinars, one-pagers, emails, presentations, landing pages, microsites) mapped to key stages of the buyer journey and our go-to-market strategies.
• Lead webinar content and execution end to end—from concepting and speaker coordination to promotion support and follow-up assets—so webinars reliably drive engagement and influence pipeline.
• Support campaigns with targeted content that opens new business opportunities and helps commercial teams tell a clear, differentiated story to prospects.
• Own our internal commercial content management system (e.g., Highspot), ensuring assets are up to date, easy to find, and aligned to sales stages, lines of business, and go-to-market priorities.
• Serve as a go-to partner for RFP content and other prospect-facing materials, helping teams communicate Hinge Health’s value clearly and consistently across channels.
• Continuously improve how we plan, produce, and measure commercial content, using AI tools and marketing systems to drive efficiency and quality across your work.

Senior Associate, Commercial Marketing

Customer Support

• Ramp up to become an expert in all things Hinge Health—our products, common member challenges, and troubleshooting techniques—so you can resolve inquiries with confidence across email, phone, and chat.
• Consistently deliver best-in-class support by providing timely, efficient, and empathetic resolutions that strengthen members' relationships with Hinge Health and contribute to team satisfaction and quality metrics.
• Serve as a reliable, independent contributor who ensures prompt, clear communication while conveying warmth and empathy—acting as a trusted resource for fellow team members and helping onboard new hires.

Associate Member Support Specialist, Spanish Speaking

Financial Planning and Analysis

• Build relationships with accounting and sales stakeholders; own the monthly close and re-forecast process for GTM cost centers.
• Audit existing reports and dashboards, identifying quick wins for automation and standardization that support effective analysis.
• Deliver an automated reporting suite that gives leadership real-time visibility into GTM performance metrics (CAC, retention, engagement).
• Conduct deep-dive analyses on unit economics for new deals and new offerings to inform investment decisions.
• Begin contributing to adjacent Strategic Finance workstreams as priorities shift, including ad-hoc analyses that support Investor Relations and the public markets narrative.

Senior Financial Analyst

3D Artist

• Concept and craft high-quality design and motion graphics, UI motion, and visual effects that bring the brand narrative to life across video and digital touchpoints.
• Drive projects from initial concept to high-fidelity final delivery, utilizing storyboarding, style frames, and animation to execute detail-oriented work within our brand system.
• Evolve our motion principles and guidelines while establishing self-serve workflows and templates that empower the wider organization to produce great work at speed.
• Push the boundaries of our motion language to deliver innovative work that delights customers and drives measurable business objectives.
• Proactively identify and integrate emerging industry trends, software, and tools to continuously improve the quality, speed, and technical capabilities of our motion design output.