Account Manager

• Deliver consistent, professional, and risk-based case management and advisory services across a wide range of complex employee relations activities across all areas of the business.
• Lead end-to-end formal processes, investigations, and hearings regarding disciplinaries, grievances, and freelancer complaints.
• Assist Investigating & Hearing Managers in formulating balanced and proportionate recommendations to support all involved parties and prevent future issues.
• Manage or advise on sensitive, informal complaints related to bullying, harassment, dignity at work, or unlawful discrimination.
• Lead appeal processes stemming from capability, redundancy, flexible working, or any other statutory requirement.
• Assist with subsequent procedures including settlement negotiations and ACAS early conciliation, as well as supporting the compilation of documentation for tribunal claims.
• Provide a professional, responsive, and legally compliant people relations advisory service for a diverse range of stakeholders and leaders, maintaining tight alignment with our Service Level Agreements.
• Log new cases onto Oracle upon triage and updating the internal Case File Tracker daily with detailed, timed, and dated entries.
• Participate actively in weekly PR Case Clinics to report on case status, share tactical learnings, and collaborate on strategic resolutions with the broader People Partnering team.
• Contribute to data compilation for monthly reporting metrics delivered to the HR Leadership Team to actively monitor cultural trends and risk patterns.
• Partner with the Head of People Policy and cross-functional teams to continuously evaluate, update, and improve HR policies by feeding back case learnings.

People Relations Manager

Manager

• Lead on Key Regular Reporting: Provide the charts and insights that underpin critical regular reports such as the Monthly Debrief and Killer Stats as well as regularly present updates on these across the business.
• Bespoke Project Leadership: Lead on major effectiveness and thought leadership studies across their whole life cycle from commissioning to presenting results
• Client and Roadshow Presentations: Represent Commercial Insights at client and agency presentations for specific commercial roadshows and webinars that demonstrate the breadth of ITV’s commercial opportunities
• Measurement Innovation: Coordinate strategic projects related to digital measurement, including meta-analysis of YouTube effectiveness studies and cross-platform measurement using Audience Project data.
• Lead on developing new approaches to measuring campaign effectiveness with a focus on brand effects.
• Automation and Dashboard Creation: Work hand in glove with the Commercial Insights data analyst on initiatives to identify opportunities for optimising and automating reporting.
• Complex Data Analysis: Utilize advanced analytical skills on complex datasets (e.g. Barb, ITVX 1P server data) to leverage insights that drive commercial revenues
• Work with other domains to realise synergies and consistency between teams
• Help foster a culture of curiosity, continuous learning and innovation within the Insights team
• Help the development of career paths and development programs for talent within the team

Senior Commercial Insights Manager

Chief Marketing Officer

• Support the Senior Marketing Managers in planning and delivering integrated marketing campaigns across ITV Studios' Formats and Unscripted portfolio.
• Create marketing assets including presentations, pitch decks, copywriting and campaign materials in collaboration with internal creative teams and external agencies.
• Build and deliver email marketing campaigns, reporting on performance and recommending improvements, owning the Unscripted email calendar.
• Support the delivery of marketing activity for priority titles as well as wider catalogue campaigns throughout the year.
• Produce campaign reports, producer updates and post-market presentations.
• Take ownership of the Formats and Unscripted areas of the ITV Studios website and digital catalogue, ensuring front and back catalogue content is accurate, engaging and commercially focused.
• Curate homepage features, collections, promotional rails and seasonal campaigns that showcase priority titles, catalogue themes and commercial opportunities.
• Develop and execute content plans that drive buyers to the website, increasing engagement with both new launches and back catalogue content.
• Work closely with Sales, Content and Digital Products teams to identify gaps, improve content discoverability and optimise the customer journey.
• Monitor website performance and customer behaviour, making recommendations to continually improve engagement and conversion.
• Manage marketing information within ContentHub and other content management systems, ensuring assets, metadata and content remain accurate and up to date.
• Create sales materials that support buyers throughout the sales cycle, including presentations and promotional assets.
• Work with teams to respond to customer requests and coordinate marketing materials across international markets.
• Support back catalogue marketing initiatives by identifying opportunities to promote library content, develop thematic collections and maximise commercial value across the catalogue.
• Support the delivery of ITV Studios' presence at key international markets and events including ITV Studios Festivals, MIPCOM and Asia Television Forum.
• Coordinate campaign assets, marketing materials and digital content for events.
• Assist with marketing administration including purchase orders, invoices, campaign tracking and reporting.
• Maintain marketing databases and CRM records.
• Support wider Studios Marketing projects as required.

Marketing Executive

Compliance

• Design and implement the central oversight framework for all websites owned or managed by the organisation in accordance with legal, technical, and company requirements.
• Map out, audit, and build a dynamic, scalable inventory of all web assets, documenting critical information such as business owners, hosting locations, active/inactive status, and purpose.
• Review and support the auditing and standardised implementation of Consent Management Platforms (CMPs) and cookie banners across discovered sites.
• Partner with Brand Protection (Domains Registry), Cyber Security, Technology, and Data Privacy to design, develop, and embed a smooth, permanent operational process for joined up Domain and Website asset management.
• Define and embed a clear compliance gatekeeping check for internal business units and marketing teams to ensure future web assets, third-party tags, and tracking scripts undergo compliance checks prior to deployment.
• Support the embedding of website compliance standards, asset registries, and digital governance playbooks for BAU (Business As Usual) adoption.
• Educate key stakeholders and hand over documentation to permanent colleagues to ensure long-term tracking compliance.

Website Register & Compliance Specialist

Operations

• Serve as the primary point of contact for all data sharing and queries from MMM partners.
• Manage the timely process of gathering, cleaning, and formatting media spend/ delivery and performance data.
• Ensure all shared data is accurately formatted and reflect the reality of media activity.
• Assist in interpreting model results and translate statistical outputs into clear narratives.
• Act as the supporting daily contact for the econometrics agency and manage their workflow.
• Collaborate with strategists and analysts to translate ambitious ideas into technical briefs.
• Design and set up cross-channel Test & Learn initiatives, including A/B testing and regional Geo-tests.
• Maintain the central Test & Learn Log, documenting every outcome for future programming.

Media Manager – Effectiveness Operations

Project Manager

• Supporting the delivery of major cross-functional business change projects impacting Procurement policies, processes, data, and technology.
• Developing and maintaining AI processes and chat agents that act as key project enablers for the Procurement team and the wider business.
• Leading and supporting capability improvement projects alongside the wider Procurement team, risk teams, Finance (including P2P), and business stakeholders.
• Proactively identifying improvement opportunities through regular engagement with the wider team and business stakeholders.
• Helping deliver ITV’s supply chain sustainability goals, improving scope 3 data, embedding sustainability into processes, and ensuring key suppliers have carbon reduction plans.
• Optimising ongoing development for supplier onboarding, risk management, and self-service capabilities, including related policies and technology.
• Developing and maintaining functional data, dashboards, and reporting to provide the team and wider business with actionable insights.
• Operating BAU support processes, including supplier due diligence, risk management, periodic reporting, and triaging ad-hoc business requests.
• Maintaining a strong knowledge of leading procurement practices, external trends, innovations, and technologies to support our capabilities.
• Providing flexible support to category teams on planning, research, operational, or sourcing activities as required.

Procurement Project Manager

Analyst

• Provide foundational advice, guidance, and support for security, risk, and resilience queries to ITV Studios and third-party productions.
• Maintain and update central security and resilience policies, ensuring documentation is current, version-controlled, and accessible to relevant production teams and business areas.
• Provide comprehensive administrative support for governance meetings, such as the bi-monthly Studios Global Risk Operations meeting.
• Lead the administrative coordination of the Company Incident Response Team (CIRT).
• Administer and operate AlertMedia (ITV’s mass messaging tool).
• Assist in maintaining and auditing the Business Continuity (BCP), Disaster Recovery (DRP), and Crisis Management Plans (CMP).
• Serve as a support operator for the Global Risk Operations (GRO) toolkit.
• Assist with data entry, trend analysis, and compiling risk metrics for management board reporting.

Crisis and Resilience Analyst

• Produce and deliver insights, reporting and presentations that underpin key commercial outputs such as Monthly Debriefs and Killer Stats, presenting findings across the business.
• Support major effectiveness, sponsorship and thought leadership studies from commissioning through to final presentation and delivery.
• Represent Commercial Insights at client presentations, agency days, commercial roadshows, webinars and industry events to showcase ITV’s commercial opportunities.
• Support strategic projects related to digital measurement and campaign effectiveness, including YouTube effectiveness studies and cross-platform measurement initiatives.
• Ensure ITV is represented within relevant industry initiatives focused on cross-platform planning and measurement solutions, keeping internal stakeholders informed on developments.
• Work closely with the Commercial Insights Data Analyst to identify opportunities for reporting optimisation, automation and dashboard creation.
• Analyse complex datasets including Barb and ITVX first-party server data to uncover insights that support commercial revenue growth.
• Partner with commercial teams in a consultancy-style capacity, providing insight and strong sales arguments to support both short and long-term projects.
• Ensure insight and research findings are communicated effectively across internal and external channels including ITV Media, LinkedIn, newsletters and internal platforms.
• Contribute to wider ITV Insights team initiatives and help foster a culture of curiosity, collaboration and continuous improvement.

Commercial Insights Manager

Sales

• Supporting the end-to-end FAST Royalty billing process to ensure seamless operational workflows.
• Ensuring all FAST Royalty statements are reviewed and strictly aligned with our active licence agreements.
• Preparing necessary working files and reporting data for FAST via the WHIP platform.
• Entering FAST Royalty statements accurately into our core rights management system (PARIS).
• Raising FAST Royalty invoices and processing corresponding cash allocations for FAST Royalty licences.
• Partnering with the wider finance team to drive continuous improvement, enhance transactional efficiency, and reduce manual billing effort.
• Ensuring all sales ledger and billing activities are conducted in full compliance with corporate credit and audit controls.

Sales Ledger Royalty Specialist

Platform Engineer

• Implementing IaC with Terraform and utilising functions of the Common Platform
• Working within Core Platform to prioritise work for upgrades and business delivery and supporting engineers with deployment and production issues
• Reviewing and approving pull requests from engineers across ITV to support deployment of new infrastructure, permission changes and access
• Maintaining and supporting infrastructure for the Core Platform Team including the Common Platform Infrastructure e.g. Jenkins
• Managing upgrades of the Kubernetes deployments in AWS
• Defining and designing the infrastructure for the future - whether this be for a new application or re-design of an existing application
• Sharing best practice within the Common Platform team and contributing back ideas, improvements and designs

Junior Platform Engineer

Business Development Rep

• Inputting into the Business Plan and taking joint responsibility for implementing it
• Delivering revenue growth and reputation within the team and area on a defined set of agencies/clients
• Building strategic senior customer relationships, focussed on driving incremental revenue and problem-solving to turnaround revenue decline/issues
• Communicating key opportunities and issues to the Business Manager as they arise
• Representing and selling all of ITV’s commercial assets across airtime and multiplatform
• Responsible for growing incremental revenue and enhancing ITV’s reputation in the market
• Working closely with agencies and clients (direct and via agency) focusing and selling how ITV can help them to achieve their business goals
• Communicate and implement best practice and consistent messages/behaviours across all offices to drive consistent delivery
• Strong peer group relationships with other Business Development Managers in team and across the business as well as with Group Managers across Partnerships, Trading and Activation
• Have a broad knowledge of what ITV can offer across all its touch points with the audience and how to create effective communications through ideas
• Develop strong strategic customer relationships with key influencers in media agencies (senior management, planners, data, digital, buyers), creative agencies and priority clients within agency
• Build pipelines of new business among new/lapsed advertisers through targeting other media and being aware of opportunities within the geographic area
• Promote ITV as a media partner of choice for non-traditional, cross-media advertising campaigns
• Forecasting performance and accurate reporting/regular comms and updates
• Integrate all platform and portfolio revenue opportunities into potential approaches where possible

Business Development Manager

Content Marketing Manager

• Support the Catalogue Manager in the day-to-day operation, maintenance, and development of the ContentHub catalogue.
• Assist with the management of both New Slate and Library content, ensuring a clear and accurate view of exploitable titles across Global Partnerships.
• Monitor catalogue data quality and consistency, proactively identifying and resolving gaps, discrepancies, and duplicate records.
• Support the onboarding of new acquisitions, including metadata collection, template preparation, catalogue setup, data normalisation, and enrichment.
• Work closely with Sales, Marketing, Global Content, Rights, Operations, and other stakeholders to support catalogue growth and evolving business requirements.
• Attend relevant meetings, e.g. SMART, to remain informed of programme developments, launch plans, and catalogue changes.
• Assist with Rightsline and other integration projects by supporting data preparation, validation, and alignment..
• Contribute to data governance initiatives and help ensure the catalogue remains a trusted single source of truth across Global Partnerships.
• Maintain catalogue accuracy through regular updates, including the processing of Rights position changes and other business-critical metadata updates.
• Compile reports to support operational, and strategic business requirements.
• Identify and analyse catalogue gaps to support specific initiatives.
• Leverage ContentHub functionality to support Sales, Marketing, and other stakeholder groups.
• Conduct research using internal and external sources such as IMDb or TVDB to enrich catalogue records where appropriate.
• Act as an ambassador for ContentHub, promoting its use as the central catalogue and trusted source of content information across Global Partnerships.
• Support users with catalogue-related queries, data requests, and best practice guidance.
• Prepare and maintain user guides, training materials, process documentation, and communications.
• Assist with the delivery of onboarding sessions, refresher training, and demonstrations to support user adoption and engagement.
• Build strong working relationships across departments and act as a one of key points of contact for related processes..
• Support testing activities for new system releases, integrations, and enhancements.
• Assist with ongoing alignment of content data across ContentHub, Rightsline, Airtable, ITVStudios.com, Content Catalogue, and other systems within the SOS ecosystem.
• Contribute subject matter expertise to Global Partnerships projects and wider Sales Operations initiatives.
• Support the Catalogue Manager in identifying and implementing process improvements that enhance catalogue quality, operational efficiency, and commercial value.
• Build and maintain relationships with GP teams in support of Sales Operations activities.
• Undertake additional administrative and project-related duties as required within a dynamic and evolving business environment.

Catalogue Coordinator – Content Hub

General

• To shoot, collate, edit and send to base high quality footage/packages for all aspects of our output using a variety of production tools.
• To choreograph and shoot live segments of our programmes using our News Production Vehicle (NPV), LiveU or other newsgathering technology.
• To maximise the quality of on-screen and online output by developing and building a strong knowledge base of the region, its locations, live locations, keeping up to date with technology for shooting and sending, and share this information in order to contribute to improving the quality of output.
• To understand the requirement for flexibility in order to best cover new stories. This can involve working outside of normal rostered hours where required.
• To make full use of Wolftech for story briefs and assignments and then maintain proactive contact with the news desk throughout the day in order to maximise communication
• If required, be willing to ask questions at the scene of a breaking news story or conduct interviews for a simple contribution, following a briefing with a member of the editorial team.
• To provide front line technical support on camerawork and editing for the editorial team, flagging up technical issues and working closely with colleagues to resolve any technical problems as they occur.
• Where capable to do so, to provide support within the Production Specialist pool as required.
• To act as an ambassador for the company when out on location or dealing with members of the public.
• To be proactive about diversity, equity & inclusion ensuring the output reflects news stories and issues across the audience spectrum.
• To edit packages in a confident, creative and efficient manner, making full use of all production tools in order to make the most interesting item possible.
• To curate ITV’s digital offering on the website or ITVX as required.
• To meet all online and on-air deadlines throughout the day, reacting quickly to breaking stories, and regularly liaising with the news desk.
• To undertake project work and contribute to network news output as required.
• To provide guidance to colleagues with less experience, maintaining professional standards and adhering to ITV’s Legal & Compliance, ITV Trust and OFCOM guidelines.
• To be proactive in encouraging interaction with the audience.
• To promote and sustain a multi-skilled approach to news journalism and production.

Camera Operator

IT Support

• Work as part of ITV’s Enterprise Architecture team and wider architecture groups to map and document logical architectures, service boundaries and workflows.
• Liaise with divisional technical design groups to ensure proposed designs align with organisational standards, guidelines and architectural principles.
• Support the design, development, integration and testing of systems, considering reusability, maintainability, security, efficiency and reliability.
• Collaborate on high-level and detailed solution designs using C4 and other modelling approaches where appropriate.
• Review system designs and recommend improvements based on defined principles and standards.
• Take a leading role in defining and maintaining a group-wide Business Capability model, including modelling relationships between capabilities, applications and organisational structures.
• Document current (“as-is”) and future (“target state”) views in a way that is accessible to both business and technical audiences.
• Identify gaps, dependencies and opportunities for improvement across domains using a service-led approach.
• Work closely with Technology Leads to maintain up-to-date views of the technology landscape and support regular review cycles.
• Contribute to value chain mapping and other artefacts that support strategic decision-making.
• Identify and analyse opportunities to improve workflows through orchestration, automation and Intelligent Automation practices.
• Map current and future workflows, highlighting manual steps, handoffs, dependencies, decision points and exception paths.
• Support the design and documentation of automation patterns, including business process automation, system orchestration and AI-assisted workflows.
• Help assess feasibility and implementation considerations such as integration, data quality, monitoring, resilience, security and governance.
• Contribute to enterprise principles, reference patterns and best practices for workflow automation across ITV.
• Work closely with architects, technology leads and stakeholders across ITV to support architectural decisions and future-state direction.
• Communicate complex technical and workflow concepts clearly to a range of audiences.
• Contribute to ongoing improvements in architecture practices, artefacts and ways of working.

Enterprise Architect

People Operations

• Partnering with HR Business Partners and business leaders to co-create and deliver development plans aligned to our overall L&D strategy, ensuring clear pre- and post-programme evaluation.
• Designing and delivering data-led all-colleague development initiatives, team days, and performance workshops within agreed timelines.
• Creating innovative campaigns to drive high engagement with our business areas and elevate the overall visibility of Learning and Development.
• Managing end-to-end relationships with key stakeholders and external suppliers to deliver annual international Mandatory Training modules.
• Utilising artificial intelligence to forecast future learning needs, design innovative solutions, and effectively evaluate the business impact of development initiatives.
• Leveraging data and insights to inform critical decision-making regarding where and how our development budget is spent.
• Maximising the usage of existing platforms, including our LMS (My Academy), and collaborating with the wider team to support the design and implementation of e-learning principles across the organisation.