Jones Lang LaSalle Americas, Inc.

Product Specialist

• Product support & escalation management
• Primary point of contact for user-facing support escalations; provide a single, seamless resolution touchpoint across supported product(s)
• Turning processes into action, accelerating issue resolution, closure, and feedback loops between technology partners to resolve issues quickly and bring consistency to the user experience
• Understands and monitors integration touchpoints, partners with engineering and product to resolve issues
• Responsible for defect reproduction and partners with engineering to resolve and conduct root cause analysis
• Lead UAT testing from a user experience perspective ahead of releases to minimize post-launch case spikes
• Own launch and rollout execution for supported products, including hypercare and stabilization to accelerate time-to-value
• Manage multiple concurrent enablement initiatives, maintaining clear prioritization and communication across product, engineering, and platform partners
• Lead onboarding and engagement programs for Leasing users and platform partners
• Develop and maintain training materials, onboarding guides, knowledge bases, and AI support agent content to drive self-service success and a consistent user experience
• Run user engagement and feedback initiatives to accelerate adoption and surface product improvement opportunities
• Apply change management principles to technology rollouts, addressing user resistance, building stakeholder buy-in, and ensuring sustainable adoption beyond launch
• Guide and support P1–P2 team members on product knowledge, support workflows, and enablement best practices
• Actively use Leasing’s proprietary and AI tools across the product lifecycle to optimize workflows, drive strategies, and improve execution
• Track and report on adoption metrics (Active users, CSAT, engagement scores, case trends)
• Maintain data best practices to ensure accuracy and integrity within supported products

Senior Product Specialist

Vice President

• Provide executive leadership for technical services contracts, equipment procurement & installation operations across multiple markets to deliver comprehensive facility solutions for new and existing clients
• Drive strategic growth through portfolio expansion, vendor partnerships, and operational excellence while establishing market leadership in technical services delivery and equipment solutions
• Develop and execute comprehensive strategy for technical services contracts and equipment solutions across regional markets
• Establish strategic vendor alliances and equipment manufacturer partnerships to create competitive advantages and expand service capabilities
• Lead enterprise-level client engagement to identify technical services opportunities and drive portfolio growth
• Oversee multi-market equipment resale operations including vendor sourcing, pricing strategy, procurement coordination, and installation management across diverse client portfolios
• Establish standardized processes and performance metrics to ensure consistent service delivery and profitability optimization
• Drive new market expansion and service line development to achieve aggressive growth targets
• Lead regional technical services organization including multiple senior managers, technical specialists, project directors, and installation teams across geographic markets
• Provide strategic direction, executive coaching, and succession planning for key leadership positions
• Foster collaborative partnerships with property management executives, engineering leadership, and external contractor networks to optimize enterprise-wide service delivery
• Develop multi-year strategic financial plans and annual operating budgets for technical services division across all markets
• Monitor portfolio profitability, equipment margins, installation efficiency, and market penetration metrics to drive financial performance exceeding industry benchmarks
• Present quarterly business reviews and strategic initiatives to executive leadership and board-level stakeholders
• Establish enterprise-wide quality control frameworks and safety protocols for all technical services and installation operations
• Ensure compliance with regulatory requirements, industry standards, and JLL corporate governance across all markets
• Develop comprehensive risk management strategies including insurance protocols, licensing requirements, and vendor qualification standards
• Drive industry thought leadership through participation in professional associations, speaking engagements, and strategic partnerships with technology providers.

Senior VP, Lifecycle & Reliability Solutions

Operations

• Supporting in all scheduling activities for all work orders
• Supporting the onsite team raising, assigning, changing status, completing (including adding notes) WOs on Corrigo.
• Ensure all faults recorded are logged and assigned to the relevant teams and actioned within agreed SLAs
• Actively chasing for job completion.
• Preparing monthly KPIs report, productivity reports, outstanding work orders report and any other Corrigo related reports using Corrigo data extract tool to support all levels of business (ME, workplace, cleaning, catering, security, mailroom)
• Liaising with helpdesk and wider workplace team for work orders’ escalation, providing constant feedback
• Liaise with the operational team and third parties for task allocations.
• Liaise with contractor to arrange for call out calls or maintenance visits.
• Book meeting rooms to allow maintenance works, team meetings, training sessions.
• Ordering materials and submitting PO request forms (Smartsheet)
• Train and set up IT for new starters; support existing members of the team with IT issues (e.g. password reset, connectivity issues, Corrigo App, general iPad issues, software updates)
• Assist in training new starters on Corrigo.
• Carry out toolbox talk, share e learning modules with engineering team
• Assisting in submitting expenses
• Consult and advise on ME calendar, including coordinating holiday requests
• Assisting with Holiday, Sickness and Overtime submission
• Supporting with presentation, signage, comms creation
• Carry out regular meeting with workplace team to go over their outstanding WOs list
• Support with the assessment of suppliers, ensuring regular reviews are completed and trended
• Assisting technical service manager, engineering service managers and all supervisors on BAU activities
• Prepare monthly report – technical updates.
• Assist in preparing Team meetings slide deck (weekly)
• Assist with maintenance record keeping.
• Assist maintaining site logbooks and during audits both internal and external.
• Book engineering training and update training matrix
• Admin support to track maintenance contractors/suppliers spend

Operations Planner/Scheduler, CPA

Account Manager

• Oversee facilities operations across multiple contracts
• Manage comprehensive FM delivery across multiple locations
• Build influential relationships with stakeholders from site level to the executive suite
• Cultivate strong client relationships and conduct quarterly business reviews
• Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control
• Ensure services exceed KPIs and SLAs while championing continuous improvement
• Recruit talent and provide coaching and development opportunities
• Prepare insightful monthly reports, manage variances strategically, and identify cost optimisation opportunities

Engineer

• Operates, inspects, and maintains all HVAC, refrigeration, mechanical, electrical, plumbing, and production equipment and systems in assigned facilities to obtain most efficient operating results and life expectancy.
• Assures that equipment is being maintained in an energy efficient, safe manner and down time is reduced to a minimum by anticipation of necessary repairs keeping records of past operating experiences.
• Performs inspections and repairs to assigned property interior and exterior areas, including walls and flooring, installed fixtures, roofing systems, lighting, etc.
• Strong focus on operating, maintaining, troubleshooting and repairing facility equipment on all HVAC/R systems.
• Performance of ongoing preventive and repair response work orders on facility mechanical, electrical and other installed systems, equipment, and other components.
• Maintain, operate, and repair all HVAC/R systems and associated equipment, electrical distribution equipment, plumbing systems, building interior/exterior repair, and related grounds, and production equipment as it pertains to assigned buildings.
• Study and become familiar with the various items of equipment, and the methods required to use them properly, that are required in everyday activities.
• Perform assigned facility inspections and due diligence efforts, reporting on as found conditions impacting satisfactory client occupancy and operations.
• Submit P-card Receipts Daily
• Update work order status in real time

Mobile HVAC/R Engineer

Data Scientist

• Work on the full ML and GenAI lifecycle including data processing, exploratory data analysis, benchmark creation, feature engineering, diverse LLMs and agents, modeling/fine-tuning, evaluation, and more.
• Ensure reliable model deployment and continuous monitoring, seeing most of your projects go beyond the research phase and into production.
• Collaborate closely with talented colleagues including DSs, engineers, and product.
• Communicate findings, propose new solutions, and explore new opportunities to facilitate impact and help us grow.

Staff Data Scientist

Compliance

• Oversee the development, implementation, and governance of risk management and compliance programs across the organization
• Lead annual Enterprise Risk Assessment program, determining risk treatment and mitigation initiatives
• Implement and maintain compliance program encompassing all JLL and client policies, procedures, and Code of Ethics
• Review Master Service Agreement (MSA), conduct gap analysis, and lead MSA change control process
• Manage internal audit program and coordinate external audit activities
• Oversee incident management process and establish risk forums and governance meetings

Risk & Compliance Director

Project Manager

• Delivering exceptional project management services
• Managing and overseeing all aspects of projects, including planning, budgeting, scheduling, and execution
• Collaborating with internal teams and external stakeholders to ensure project success
• Ensuring projects are completed on time, within budget, and meet quality standards
• Providing leadership and guidance to project teams, empowering them to thrive and excel
• Building and maintaining relationships with clients, understanding their goals and objectives
• Championing JLL's values and culture of collaboration, inclusivity, and belonging

Senior Construction Project Manager

• Manage projects from inception to completion, ensuring quality delivery within timelines and budgets
• Build and maintain strong relationships with clients, stakeholders, and team members
• Lead and motivate project teams, fostering collaboration and high performance
• Develop comprehensive project plans, track progress, and proactively mitigate risks
• Monitor project finances, ensure budgetary adherence, and provide accurate cost forecasts
• Implement quality control measures to meet the highest standards and client expectations
• Identify process enhancements and drive continuous improvement initiatives

Construction Project Manager

Construction Project Engineer

Administration

• Manage user accounts, security profiles, and site access permissions.
• Upload new site data, assets, schedules, and procedures as facilities come online.
• Perform bulk asset uploads for new construction or inventory projects and decommission buildings as needed.
• Develop and maintain accurate work order data across the portfolio.
• Add equipment to PM plans with scheduled due dates per SLA requirements.
• Support quality assurance reviews of work order accuracy (equipment, hours, types, closing codes, comments) and reconcile IoT asset management system with CMMS for data consistency.
• Support work scheduling and assignment by managing work order creation, planning, updates, and closure in the system.
• Collaborate with facilities teams to develop and maintain standardized critical equipment lists.
• Add, update, and review site inspections to maintain compliance and operational standards.
• Measure and publish KPI metrics to management.
• Interpret data, troubleshoot processes, and provide recommendations based on findings to drive continuous improvement and operational excellence.
• Provide end-user training and serve as liaison for problem-solving and escalation.
• Manage daily administrative tasks for the CMMS team to ensure smooth operations and user satisfaction.

Senior CMMS Administrator

• Leading 3rd party commissioning activities for data center and mission critical facility projects
• Providing exceptional technical and project management services throughout all project phases—from design through post-construction
• Working with construction managers, general contractors, equipment vendors, and various stakeholders
• Managing all aspects of 3rd party commissioning activities, including developing project proposals in response to client RFPs and identifying required commissioning team composition
• Developing and managing project budgets and financials while protecting JLL's contractual position and ensuring deliverables meet contracted requirements
• Serving as JLL's primary point of contact with clients throughout project duration and providing day-to-day direction to commissioning team members
• Leading commissioning-focused design drawing, specification, and submittal reviews, and scheduling and documenting project commissioning meetings
• Managing the development, review, and approval of L1-L5 commissioning test plans, scripts, and procedures
• Leading development of detailed Standard Operating Procedures (SOPs) and Methods-of-Procedures (MOPs) in support of commissioning activities
• Leading team members in field commissioning activities—including scheduling and coordinating JLL and project team members, ensuring contractors and sub-trades meet commissioning requirements, and maximizing team efficiency
• Overseeing project documentation requirements, including preparation, review, and issuance of commissioning deliverables within required timelines

Commissioning Project Manager – Data Centers

Security Engineer

• Install, configure, and commission security equipment including surveillance cameras, access control panels, card readers, alarm sensors, and integration hardware
• Perform comprehensive preventive and corrective maintenance on all security hardware systems
• Diagnose equipment failures, replace defective components, upgrade firmware, adjust camera positioning and focus, calibrate sensors, and repair or replace damaged cabling and connections
• Monitor security hardware performance through diagnostic tools and system health dashboards
• Perform real-time troubleshooting when hardware malfunctions occur
• Maintain detailed technical records of all installations, repairs, maintenance activities, and system configurations
• Install, configure, and maintain access control hardware including electronic locks, card readers, biometric scanners, and door controllers
• Provide technical support for integrated security systems, ensuring proper communication between surveillance, access control, and alarm hardware components
• Test and verify all emergency exit hardware, alarm notification devices, and life safety integration points

Security Hardware Technician

Analyst

• Analyze and maintain sustainability project data for the global design and construction sustainability program, tracking performance against stated goals for energy, water, waste, and emissions
• Ensure data quality meets client and stakeholder needs for measurement and reporting across the portfolio
• Summarize data into appropriate metrics to communicate program achievements, progress, and opportunities for improvement, including environmental performance and financial outcomes such as cost premiums, savings, and payback periods
• Collaborate with the client's technology and reporting team to maintain and improve the sustainability dashboard
• Coordinate with sustainability consultants and program management to create presentations, trainings, playbooks, guides, and other project deliverables
• Support the sustainability consulting team with operational and performance data needed for green building certification processes
• Organize stakeholder communication to design and construction leadership and across related teams, including facilities management, marketing, branding, and other departments as needed
• Identify improvement opportunities and develop practical solutions through collaboration with internal client teams and external vendor partners
• Research industry trends, emerging regulations, and sustainability best practices to inform strategy for the financial services sector

Sustainability Analyst

Manager

• Provide leadership and management support for day-to-day operations and maintenance for government-owned supermarkets (commissaries)
• Coordinate reimbursable construction, renovations and repair work with store, client approver, service technicians and project estimator
• Ensure services are aligned with each store’s expectations through regular communication and reporting
• Ensure that all services are recorded appropriately in both JLL and government databases, as required
• Provides oversight of technicians and subcontractors for store portfolio
• Evaluate technician and subcontractor performance
• Provides contract compliance management and quality control
• Complete Engineering and Operations Audit for code compliance relative to all maintenance process and procedures
• Determine preventive maintenance scheduling intervals and work to maintain, update and improve the operational efficiency and balance of preventive and reactive maintenance services
• Analyze equipment downtime ramification and develops Emergency Response Action Plans (ERAP) in the event of equipment failure
• Ensure that proper engineering procedures and standards are being practiced and maintained
• Develop and deliver training methods, materials and programs relative to building operating standards
• Ensures the availability of an adequate inventory of tools and supplies to operate the facilities
• Provide assistance to the management and the maintenance staff in dealing with local, State and Federal code requirements and their implementation
• Manages safety compliance and systems training for the maintenance staff