Labcorp

General

• Build, configure, and launch end-to-end customer journeys using Adobe Journey Optimizer (AJO)
• Configure audience segmentation, triggers, business rules, and dynamic content personalization
• Define omnichannel customer journeys across email, SMS, in-app channels, and more.
• Translate customer, campaign, and business requirements into personalized journey experiences
• Partner with content teams to operationalize modular content and dynamic personalization frameworks
• Design and execute A/B tests, holdouts, and optimization experiments
• Analyze performance data and customer behavior to continuously optimize journeys
• Improve engagement, conversion, and retention metrics through iterative personalization
• Work closely with Adobe Experience Platform (AEP), RT-CDP, CJA and source systems to activate audiences
• Support event frameworks, customer profiles, schemas, and personalization data models
• Collaborate with IT teams to improve data quality and orchestration readiness
• Establish journey orchestration standards, best practices, and governance frameworks
• Continuously identify new personalization use cases and platform capabilities

Senior Specialist – Personalization, Journey Orchestration

Product Manager

• Owns strategy and lifecycle performance for a multi-product line autoimmune portfolio.
• Drives enterprise-level decision-making across investment priorities, roadmap, and growth strategy.
• Influences senior stakeholders across R&D, Medical Affairs, Market Access, and Commercial teams without direct authority.
• Shapes clinical positioning, evidence strategy, and market differentiation across disease states.
• Establishes the vision for the autoimmune portfolio, defining long-term strategy, investment prioritization, and innovation roadmap aligned to enterprise objectives.
• Leads enterprise-wide initiatives that advance portfolio differentiation, clinical value, and commercialization effectiveness.
• Integrates scientific, clinical, regulatory, and market dynamics into cohesive portfolio strategies that inform executive decision-making.
• Owns end-to-end portfolio lifecycle management, including roadmap, forecasting, pricing, and margin optimization across multiple offerings.
• Drives cross-functional alignment at scale, influencing execution across Medical, R&D, Operations, Market Access, and Commercial.
• Applies deep clinical expertise to identify unmet needs and translate them into strategic innovation and market opportunities.
• Develops enterprise-level business cases, including market modeling, investment trade-offs, and long-term value creation.
• Acts as a senior strategic advisor and spokesperson, influencing executive stakeholders and governance forums.
• Identifies and advances strategic partnerships, licensing, or acquisition opportunities to expand capabilities.
• Ensures end-to-end commercialization readiness, including launch excellence, scaling, and integration of new capabilities.
• Partners with Marketing and Medical to elevate thought leadership and clinical authority in autoimmune diagnostics.

Senior Director, Product Management – Autoimmune

Administration

• Serve as the primary point of contact for large national clients within Labcorp Employer Services
• Provide timely and accurate communication and support
• Full account management and coordinating on-site health fairs
• Handle supply orders and collaborate across departments
• Regular correspondence via email and phone as well as support for special projects and reporting

Account Administrator

• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests etc.
• Perform data entry of patient information in an accurate and timely manner
• Process billing information and collect payments when required
• Prepare all collected specimens for testing and analysis
• Maintain patient and specimen information logs
• Provide superior customer service to all patients
• Administrative and clerical duties as necessary
• Travel to additional sites when needed

Phlebotomist, Float

IT Support

• Design, build, and maintain RESTful web services and modern single-page applications.
• Develop scalable microservices on AWS that support LIMS workflows.
• Write clean, well-tested code following TDD practices.
• Participate in code and design reviews; give and receive constructive feedback.
• Work closely with product, QA, and other engineers in an Agile/Scrum team.
• Help improve coding standards, CI/CD pipelines, and DevOps automation.
• Troubleshoot issues across the stack and support applications through their full lifecycle.
• Communicate progress, trade-offs, and technical decisions clearly to the team.

Senior IT Technician

Senior IT Technical Specialist

Customer Support

• Implementation of CX Journey Designs: Take completed customer journey design outputs (such as journey maps, design concepts, and touchpoint strategies) and lead the execution of those designs across various business functions.
• Work closely with business units to ensure that the customer journey improvements are implemented in a timely and effective manner.
• Ensure clear alignment of the CX strategy with business objectives to drive both customer satisfaction and business outcomes.
• Act as the central point of contact for CX-related initiatives, working to secure resources, assign responsibilities, and drive execution across the business.
• Build and maintain strong relationships with business leaders to advocate for CX priorities and secure buy-in.
• Coordinate across multiple teams to ensure that each department is accountable for its role in the execution of CX initiatives, with clear expectations and deadlines.
• Lead project management activities for CX journey initiatives, including scoping, planning, resourcing, and risk management.
• Create detailed project plans, timelines, and resource allocations, ensuring the successful transition and execution of CX initiatives from design to delivery.
• Develop clear KPIs and success metrics to evaluate the effectiveness of implemented CX improvements (e.g., NPS, CSAT, customer retention, revenue impact, operational efficiencies, etc.).
• Continuously track and measure the impact of journey improvements and report on progress and results to senior leadership and other stakeholders.

Senior Customer Experience Delivery Manager

Account Manager

• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
• Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
• Partner with Sales in proactive key account management
• Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
• Support onboarding key accounts and lead generation
• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
• Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
• Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
• Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
• Develop planning and solutions based on specific challenges involved. May work with employers, brokers, channel partners and health plans in partnership to create strategies and plans

Strategic Account Manager, Client Success

• Support a diverse portfolio of key accounts account portfolio of clients, which means nurturing and managing the growth, profitability, retention, and satisfaction
• Build and maintain lasting professional relationships with Labcorp | Invitae’s clients
• Partner with Sales in proactive key account management
• Support the account renewal process test utilization by, driving performance, growth, expanding the use of Labcorp | Invitae’s products and services, and maximizing retention
• Support onboarding key accounts and lead generation
• Lead clients through the implementation process, managing timelines and the delivery of key milestones; coordinating internally to ensure successful launches of new/updated products, services, and policies
• Drive the account strategy, planning, and execution by developing strategic account plans that lay out metrics, client goals, and the client journey ensuring success in collaboration with the Team Lead and cross functional teams, as needed
• Create and present quarterly business reviews to deliver to client executives that identify key trends and tell a compelling data-driven story
• Maximize member enrollment utilization and engagement by developing and overseeing client marketing campaigns and new product launches
• Support Labcorp | Invitae’s revenue generation through timely implementations and tracking account health of KPIs, SLAs & PGs, projections, upsells and meeting renewals/revenue targets
• Work collaboratively with cross functional teams including Product, Medical Affairs, CS, Sales, Marketing, Legal, Finance and Engineering
• Develop planning and solutions based on specific challenges involved.

Business Analyst

• Manage and strengthen relationships with EMR, HIS, LIS, and Practice Management Software vendors.
• Support integration and implementation of interfaces between Labcorp and client systems for electronic lab orders and results delivery.
• Negotiate pricing for interface integrations and related vendor solutions.
• Manage and prioritize client interface requests across assigned vendors.
• Serve as a primary liaison between Labcorp and EDI vendors.
• Facilitate communication and coordination between vendors, clients, and internal stakeholders.
• Maintain documentation including vendor contacts, pricing structures, workflows, and issue resolution records.
• Support internal stakeholders with vendor-related activities including pricing, prioritization, upgrades, and solution enhancements.
• Monitor vendor performance against service level agreements (SLAs) and industry standards.
• Evaluate vendor interface workflows to ensure adherence to industry best practices.
• Perform additional vendor management and operational tasks as assigned.

Vendor Relationship Management, Vendor Analyst

Platform Engineer

• Own the technical design for large, ambiguous, open-ended problems that span the Variant Knowledge Platform and the broader interpretation stack
• Define and evolve the data models for variant identity, classification, and annotation
• Design production-grade, versioned REST API contracts
• Lead the evolution of the systems that turn raw bioinformatic data into trustworthy variant- and sample-level information
• Drive the architecture for automating evidence placement and classification
• Define org-wide system architectures
• Lead cross-team technical programs
• Set the strategy for system operability
• Lead large-scale data migration and backfill efforts
• Mentor and level up engineers across multiple teams
• Partner with cross-functional stakeholders to identify business opportunities

Principal Software Engineer – Variant Knowledge Platform

• Utilize route management software to schedule, coordinate and dispatch specimen pickups
• Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.)
• Responsible for specific service area to ensure best possible solutions for client
• Achieve location productivity and expense targets while meeting customer expectations
• Ensure a balance between customer response time, accuracy and cost/productivity targets
• Follow standard procedures for field requests for service and dispatching calls
• Problem solve and provide potential resolutions for any specimen related issue
• Utilize multiple databases to process requests and inquiries
• Performs a variety of administrative/clerical duties as needed

Dispatcher

Chief Marketing Officer

• Drive new business and organize an annual book of upsell business while meeting and exceeding sales growth goals in the assigned territory.
• Achieve long and short-term sales objectives by providing specialty solutions.
• Serve as a subject matter expert and champion of Labcorp's expansive list of testing solutions for customers and prospective clients.
• Create effective customer relationships.
• Make in-person visits to clients on a regular basis to provide ongoing customer support, education on focus products, and market updates for the current customer base using sales analytics and insights.
• Act as a liaison between the client and Labcorp.
• Collaborate, communicate and actively contribute to new business opportunities with Labcorp Clinical Sales counterparts.
• Keep current with the competition's products, service offerings, and activity.
• Stay updated on new products, clinical guidelines, new developments in the industry & research trends.
• Use market data, sales analytics, and insights to make sales decisions and spot new business opportunities.
• Provide updates to senior leadership on key strategic initiatives and new business opportunities.
• Establish and maintain effective working relationships with all company support departments internally.
• Effectively manage travel logistics to maximize sales productivity.
• Attend local and national professional trade shows and events as requested.
• Update all relevant customer account information into Salesforce.com.
• Cold call and build a sales pipeline that will provide ongoing revenue goal achievement.
• Accurately forecast and maintain a sales funnel of new opportunities in line with a 90-day quota.
• Collaborate closely with team members to retain a current book of business.
• Perform in-services, training, and implementation with pertinent personnel and physician staff.
• Collaborate and actively contribute to new business opportunities with LCA counterparts.

Senior Marketing Executive – Outside Sales

Data Scientist

• Collect, clean, and analyze large and complex healthcare and operational datasets.
• Build, test, and deploy statistical and machine learning models to support business and scientific initiatives.
• Work closely with cross-functional teams — including IT, clinical, operations, and business leaders — to translate data into actionable insights.
• Support the development of data pipelines and workflows that ensure scalable and reproducible analytics.
• Contribute to data visualization and reporting dashboards for internal and external stakeholders.
• Document methodologies, analyses, and model results to ensure transparency and reproducibility.
• Stay current with new tools, technologies, and best practices in data science and healthcare analytics.

Associate Data Scientist

Account Executive

• Develops and executes strategic account plans for assigned hospital and healthcare system accounts.
• Cultivates strong relationships with key stakeholders, including C-suite executives, physicians, laboratory directors, and purchasing managers.
• Meets and exceeds sales targets by identifying opportunities to upsell LabCorp's testing services and solutions.
• Collaborate with internal teams to develops tailored proposals and solutions that address the unique needs of each customer.
• Stays abreast of market trends, competitive activities, and regulatory changes affecting the healthcare industry.
• Leverages market insights to identify new business opportunities and inform strategic decision-making.
• Serves as the primary point of contact for customer inquiries, concerns, and escalations.
• Acts as a trusted advisor to customers, providing guidance on LabCorp's capabilities, test offerings, and industry best practices.
• Collaborates closely with internal teams to ensure seamless execution of account strategies and deliver exceptional customer service.
• Negotiates pricing, contracts, and service agreements with hospital and healthcare system accounts.

Senior Specialist – Personalization, Journey Orchestration

Senior Director, Product Management – Autoimmune

Account Administrator

Phlebotomist, Float

Senior IT Technician

Senior IT Technical Specialist

Senior Customer Experience Delivery Manager

Strategic Account Manager, Client Success

Strategic Account Manager, Client Success

Vendor Relationship Management, Vendor Analyst

Principal Software Engineer – Variant Knowledge Platform

Dispatcher

Senior Marketing Executive – Outside Sales

Associate Data Scientist

Hospital Key Account Executive