NOVALINK SOLUTIONS LLC

Business Analyst

• The primary responsibility of this role will be analyzing IT project initiation requests and compiling documentation necessary to support new IT procurements, contracts, or in-house system development initiatives.
• As workload permits, the Business Analyst may also be assigned to active IT project teams.
• The Business Analyst will work closely under the guidance of the IT BA Manager, and successfully collaborate with business stakeholders, relevant IT teams, to gather, analyze, and document business and technical requirements.
• Conduct stakeholder interviews, workshops, and Joint Application Development (JAD) sessions.
• Identify business process inefficiencies, operational pain points, and opportunities for process improvement.
• Support User Acceptance Testing (UAT) activities and validate that business requirements have been successfully implemented.

IT Enterprise Business Analyst 2

ServiceNow

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Senior ServiceNow Developer

Administration

• Provide strategic leadership and operational oversight for Tennessee's Healthcare Resiliency Program
• Manage program planning, implementation, evaluation, and stakeholder engagement
• Coordinate with clinical partners, health systems, technology vendors, and rural providers
• Oversee program performance, data reporting, and compliance with state and federal grant requirements
• Lead statewide strategy for rolling out the competitive opportunity for the healthcare resiliency program
• Set program goals, KPIs, and success metrics
• Develop sustainability pathways beyond the 5year grant
• Manage federal grant requirements under the Rural Health Transformation Program
• Oversee budgeting and fiscal stewardship
• Maintain regulatory compliance
• Provide hands on technical assistance to rural providers
• Produce quarterly and annual reports for federal funders and leadership
• Conduct program evaluations and disseminate findings to stakeholders
• Develop and execute communications plans
• Present program updates to executive leadership, boards, legislative bodies, and community forums

Public Health Administrator

Copywriter

• Support several high-impact projects that advance the statewide implementation of high-quality instructional materials (HQIM) and supplemental materials that align with revised science standards.
• Lead the development of a cohesive, state-approved design framework for the initial release of K–2 supplemental science units, ensuring materials are visually engaging, user-friendly, and optimized for district, educator, and student use.
• Apply this design framework to existing Tennessee-adapted units and collaborate on the preparation of nine additional units for a later release.
• Provide ongoing support in accessibility compliance and graphic design across a range of related Academics projects, ensuring all deliverables meet state and federal accessibility standards and align with TDOE branding expectations.
• Help ensure coherence across materials, timely completion of deliverables, and effective implementation aligned to the statewide work plan under coordination of the division's leadership and project owners.

Creative Content Development Copywriter

Network Engineer

• Plan, design, and configure LAN, WAN, VPN, and wireless networks
• Monitor network performance using tools and dashboards
• Diagnose and resolve network connectivity issues
• Provide Tier 2/Tier 3 support for escalated network problems
• Collaborate with helpdesk and system administrators for cross-functional issues
• Analyze network traffic and usage trends

Network Architect 4

Accounting Manager

• Create and process vouchers in Oracle Cloud Accounts Payable.
• Review, validate, and match invoices to purchase orders and receipts.
• Research and resolve invoice discrepancies and payment issues.
• Monitor invoice workflow and follow up on approvals as needed.
• Ensure invoices are coded correctly and charged to the appropriate funding sources.
• Maintain accurate electronic records and supporting documentation.
• Communicate with vendors and internal departments regarding invoice status and payment inquiries.
• Assist with month-end and fiscal year-end processing activities.
• Support compliance with Prompt Pay requirements and departmental procedures.
• Generate reports and track outstanding invoices and payment activity.

Accounting Technician 1

Engineer

• Design, develop, and implement APIs and integration solutions using MuleSoft Anypoint Platform.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Develop reusable and scalable integration frameworks and templates.
• Ensure the quality, performance, and security of APIs by following best practices and standards.
• Monitor and troubleshoot API performance issues and implement enhancements.
• Create and maintain technical documentation, including API specifications, data flows, and integration designs.
• Support the deployment and maintenance of MuleSoft integrations in production environments.

Senior MuleSoft Engineer

Project Manager

• Plan, direct, and coordinate project management activities of designated project(s)
• Ensure that the goals and objectives of the project(s) are accomplished within the prescribed timeframe and requirements
• Set deadlines, assign responsibilities, and monitor and summarize progress of project
• Prepare reports for project portfolio and upper management regarding status of project
• Work directly with clients to ensure deliverables fall within the applicable scope and budget
• Lead and direct the work of others
• Manage and oversee all aspects of projects
• Perform analysis and document process flows
• Understand and perform QA/QC functions as well as potentially lead others in QA/QC activities

Manager

• This is a remote position.
• Results-driven Account Manager to join our growing team.
• Work with a global consulting and engineering services firm.
• Handle client relationship management in IT staffing and recruitment.

Accounts Manager

Software Engineer

• Remote position
• Address loss of forms ability in SharePoint
• Understand function and build forms out on SharePoint

SharePoint Developer

• Provide analysis, support, and maintenance for the IRMS legacy system
• Development and implementation of the GenTax–IRMS interface under the direction of Virginia Department of Taxation management
• Work collaboratively in a team environment.

Senior PowerBuilder Developer

Analyst

• Support the Tennessee Department of Health (TDH) and Healthcare Coalitions (HCCs) under the Rural Health Transformation Fund (THRIVE) initiative
• Standardizing, collecting, validating, and reporting performance data across coalitions and rural health partners
• Ensure alignment with CMS Rural Health Transformation objectives
• Develop and implement standardized data collection tools and templates across all HCCs
• Track and validate metrics related to coalition participation and operational effectiveness
• Collect and analyze data on access to care, telehealth utilization, and transportation barriers
• Track workforce development metrics including provider placements and training events
• Support data collection for facility readiness assessments and coalition-led exercises
• Validate data for accuracy, completeness, and consistency
• Serve as a liaison between TDH Central Office and various healthcare partners

Performance Analyst

• General IT knowledge across networking, systems, web, and cybersecurity — enough to speak the language and triage issues
• Experience coordinating or managing IT vendors or contractors
• Comfortable serving as the bridge between non-technical agency staff and technical contractors
• Ability to track open tickets, follow up on deliverables, and escalate as needed
• Experience in a small office or government environment preferred
• Familiarity with Commonwealth of Virginia IT standards (VITA) a plus

Network Administrator IV

• Delivers data, reports, and dashboards with the key performance indicators and metrics needed to make business critical decisions and drive business results
• Builds strong working relationships with data consumers to understand the link between data requests and business process decisions
• Works with data consumers and subject matter experts (SMEs) to understand business rules behind available data to enable proper interpretation for metrics
• Perform data cleaning and transformation
• Analyze, interpret, and compile large amounts of data to find impactful insights that drive decision-making
• Create, execute or analyze basic test scenarios to verify that client requirements are built into system design
• Partner with business and technical stakeholders to be a champion of change and for data literacy for the organization
• Aid in the creation and maintenance of documentation of data artifacts to ensure smooth operations and a robust knowledge base
• Teach, train, and educate others across the organization with respect to best practices for presenting and analyzing data to deliver business value.

Data Visualization Developer

• Provide business analysis and project coordination support for a migration initiative
• Collaborate with business teams, federal and state partners
• Manage and track tasks across multiple stakeholder groups
• Ensure business requirements and enhancements are documented
• Assist in creating and updating security documents
• Follow requirement elicitation strategies for application/data migration
• Facilitate project conference calls, status meetings, and planning sessions
• Communicate project status throughout the project lifecycle
• Document current state, future state processes, GAP analysis
• Participate in functional and systems integration unit testing
• Assist customers with user acceptance testing
• Develop and present the training to customers