NOVALINK SOLUTIONS LLC

QA Engineer

• Conduct testing of digital products, services, and technologies, to ensure the State can meet the highest standards of accessibility
• Maintain and organize testing data to allow for focused application of remediation efforts
• Assist with code review and remediation, helping developers and engineers quickly apply best practice solutions for critical usability issues
• Audit current State systems and customer-facing assets to find accessibility issues. Assemble and deliver test data to show commonalities as well as unique areas of need
• Develop test cases and improve testing protocols, to allow for the deepest discovery of issues
• Clearly summarize accessibility findings and provide recommendations for remediation, including code-level and role-based recommendations and solutions
• Evaluate new vendor products for compliance with accessibility standards, and help improve the State procurement process for technology and digital services
• Collect and document testing data to allow for clear benchmarking, gap analysis, and risk assessment aligned to platform, service domain, asset type, and customer journey
• Support performance scoring, compliance tracking, and analysis reports
• Align with State Accessibility leadership to help support the roadmap, vision, and strategy for enterprise accessibility improvements
• Execute and iterate manual accessibility testing for all state digital assets, before and after remediation
• Integrate testing policies and perform quality checks on audit processes to validate results and support best practices for testing, for both state and vendor work
• Clearly communicate testing outcomes and provide expertise to help stakeholders understand results
• Keep Accessibility leadership apprised of progress, challenges, and outcomes related to the enterprise testing efforts
• Establish and maintain effective relationships across multiple teams to help support accessibility work at the State.

Quality Assurance Analyst

Business Analyst

• On-site is preferred but not mandatory.
• This project will replace/modernize core functionality of the DBHDS Incident Management System.
• We are seeking a Sr Business Analyst with a technical background to support software development IT Projects at DBHDS using a mix of Waterfall, Agile, and Hybrid Methodologies.
• Perform all tasks related to business analysis, including problem/opportunity identification, elicitation of requirements, and management of stakeholders to meet business and project objectives.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Facilitate collaboration and knowledge transfer between stakeholders and the development team.
• Work with other BSAs, Data Analysts, Business Architect, Development, and Data Governance teams to ensure the needs of these partners are incorporated into project requirements.
• Develop user acceptance tests and facilitate their execution and business validation discussions and meetings.

Business Analyst 4

Administrative Assistant

• Serve as primary point of contact with Walmart and any approved retail partners to coordinate the Welcome Home Gift Registry and ensure timely fulfillment.
• Assist with continuous quality improvement (CQI): identify operational bottlenecks, propose fixes, and document process changes.
• Monitor for equity considerations (e.g., rural delivery constraints, language access needs) and escalate barriers to the Program Director.
• Support training logistics (virtual and in-person) for care coordinators and partners through registration, materials printing, and attendance tracking.
• Contribute to project sustainability planning: capture lessons learned and assist with scaling SOPs statewide.
• Develop and deliver monthly data reports and program updates, including preparing and presenting project information to stakeholders.
• Prepare and distribute culturally responsive materials on safe sleep, urgent maternal warning signs, breastfeeding, and mental health resources in coordination with program staff.
• Schedule and coordinate bi-weekly program meetings, vendor check-ins, and partner touchpoints; prepare agendas, minutes, and action logs.
• Maintain organized project files (SharePoint or other TDH systems) including approvals, receipts, shipping confirmations, SOPs, and meeting artifacts.
• Draft memos, email templates, and participant-facing communications; ensure plain-language and accessible formatting.

Administrative Services Assistant

General

• Design and develop complex software solutions
• Lead technical initiatives leveraging AI/ML capabilities
• Collaborate with cross-functional teams to enhance products and platforms
• Maintain and enhance the Idaho Benefit Eligibility System (IBES)
• Create automated and guided workflows for staff
• Utilize AI technologies to increase efficiency in code delivery and releases
• Conduct structured code reviews and support testing of code prior to deployment
• Provide on-call support as needed

Application Technical Specialist

• Develop, update, and maintain testing standards and procedures.
• Use AI-driven tooling to improve test coverage, defect detection, and regression reliability.
• Understand test plans, test scripts, test cases, and links that connect to requirements and done criteria.
• Manage Test Case Repository and maintain test cases up to date.
• Participate in collaborative working sessions to develop test plans and test criteria.
• Design an automation framework using Selenium WebDriver, Java, and Jenkins infrastructure.
• Be responsible for maintaining the automation framework and regression test suites.
• Be responsible for the planning and control of test environments.
• Analyze and interact with complex sets of automated test assets and provide insights into alternatives or improvements to test systems, test framework components, test databases, and test servers.
• Provide solutions and recommendations for the execution of automated tests and troubleshoot test failures.
• Provide a user-friendly reporting framework for the automated test results in the areas of QA, UAT, Business, and IT Management.
• Identifies and tracks system defects. Performs root cause analysis of the defects and works with the development team to resolve them.
• Partners with other QA's and architects to develop and establish quality assurance standards and best practices
• Performs and coordinates system verification and validation test activities utilizing various tools
• Performs quality assurance testing activities to ensure the applications, products, and/or releases follow the Quality Assurance standards of the organization.

Software Quality Assurance Analyst

Project Manager

• Lead planning, execution, and delivery of the onboarding of the software
• Develop and track a project plan, objectives, timelines, milestones, and deliverables to ensure timely completion
• Coordinate teams to ensure alignment with organizational goals and priorities, including internal team meetings and weekly meetings with the vendor (Emphasys)
• Ensure projects comply with federal, state, and local housing finance regulations and program requirements
• Monitor project progress, identify risks, and implement mitigation strategies
• Serve as primary liaison between internal and external departments, staff, leadership, vendors, consultants, and external partners
• Identify opportunities to improve project delivery, efficiency, and processes

Enterprise Project Manager

Attorney

• Manage OGC’s shared inbox by continuously monitoring messages
• Promptly route new inquiries to appropriate business groups
• Apply internal color-coded tags for workflow tracking
• Create weekly agendas, prepare update reports for meetings
• Conduct monthly reviews of archived emails

Legal Associate

• Serve as a hands-on technical project manager with development staff and business groups
• Coordinate and communicate with Information Technology Division management and staff to coordinate work staff and resourcing.
• Communicate timelines and expectations to technical and business staff
• Facilitate multi-functional technical team collaboration.
• Collaborate with vendors, consultants, and contractors in the execution of projects, including contract management, and work with procurement office(s).
• Adhere to VDOT and VITA project management practices and governance requirements.
• Coordinate with VDOT and VITA project management offices.
• Maintain project budget, plans, tasks, schedules, risks, and status and disseminate information to team members and customers as defined in the communication plan.
• Ensure documentation of requirements and use cases, facilitate design workshops for assigned project.
• Ensure preparation of test objectives, test plans and test cases for assigned project.
• Provide the management of project milestones and deliverables for on-time and on-budget delivery.
• Define, measure, and clearly communicate progress with project metrics.
• Support system and application training efforts.

Project Manager – MOD PRODUCT LINE

Analyst

• Analyze, Design, develop, optimize, and maintain customizations, extensions, and integrations for Oracle E-Business Suite Financial modules (primarily R12).
• Provide documentation on all system and process enhancements.
• Coordinate regular system updates with the Database Administrator and implement enhancements to meet operational requirements.
• Support and enhance core financial modules, including Accounts Receivable, Accounts Payable, General Ledger and custom-built processes within the Oracle application.
• Work with business and functional teams to gather requirements, document solutions, and implement new functionality.
• Develop and maintain PL/SQL packages, procedures, triggers, functions, and reports using Oracle development tools (TOAD, Oracle Forms, Oracle Reports, BI Publisher).
• Troubleshoot, debug, and resolve application issues, performance problems, and data discrepancies.
• Support data migration and interface development activities, including API calls, Web Services, and flat-file integrations .
• Ensure adherence to secure coding practices, change management standards, and IT governance policies.
• Collaborate with DBAs, system administrators, and infrastructure teams to maintain reliable, high-performance environments.
• Participate in project planning, testing, deployment, peer reviews and post-implementation support.
• Provide knowledge transfer and documentation to internal teams and stakeholders.

ERP Analyst 3

• Support VDOT project planning activities
• Assist with Agile ceremonies
• Update and maintain Agile boards
• Prepare project and team documentation
• Coordinate meetings
• Support project and sprint monitoring
• Maintain project repositories
• Assist with stakeholder communication
• Perform basic data analysis

Program Manager

• The Program Manager will be responsible for successfully planning, organizing, and motivating a diverse program team throughout development and delivery process including all phases of projects, and for delivery management.
• The Program Manager provides leadership and direction to a team responsible for delivering efficient and effective technology initiatives to users.
• This role ensures all programs are executed in alignment with Tolling’s technology strategy.
• The Program Manager oversees the development and support of EZPass applications, including implementing application solutions and resolving support tickets.
• Key operational responsibilities include direct oversight of team performance, promoting continuous improvement, collaborating with peer Program Managers, and planning and executing broader EZPass initiatives.
• The program delivers services across the full Software Development Lifecycle (SDLC)

• Serve as a key liaison between procurement, finance, and operational teams
• Ensure the timely processing of invoices, accounts payable transactions, and IT procurement activities
• Review and process invoices, reconcile vendor accounts, monitor expenditures, track payment activity
• Support budget management efforts, receive and process payments within the prompt pay guidelines
• Track and produce analytic reports for measuring productivity
• Perform administrative duties to support the division as well as VDOT offices around the state
• Respond to procurement inquiries and reconcile vendor issues
• Work closely with the finance section to track payments in process

IT Business Analyst – Procurement, Finance Support

• Work with the Project team members and business stakeholders to understand business processes and pain points.
• Develop expertise in the customers’ business applications
• Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution
• Diagram current processes and proposed modifications using process flows, context diagrams and data flow diagrams
• Discover and document requirements and user stories with a focus on improving both business and technical processing.
• Translate business needs into detailed user stories, use cases, process flows, and other artifacts.
• Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff
• Strong sense of ownership and accountability
• Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications
• Identify and group related user stories into Themes, document the dependencies and associated business processes
• Ability to manage competing priorities and meet deadlines.
• Assist Product Owner in maintaining the product backlog
• Create conceptual prototypes and mock-ups
• Create wireframes and prototypes.
• Propose alternative solutions that balance cost and benefit and adequately test a solution’s feasibility for business and technical compatibility.
• Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions.
• Perform Quality Analyst functions such as defining test objectives, test plans and test cases, and executing test cases (including regression testing)
• Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress
• Assist in validating system changes align with business requirements.
• Schedule, facilitate, and document meetings with cross-functional teams.
• Prepare agendas, capture key decisions and action items, and distribute meeting notes.
• Serve as the liaison between business users, project managers, developers, and other stakeholders.
• Provide regular updates on progress, risks, and issues.

System Analyst 3

ServiceNow

• Assist with development and configuration related tasks in support of ServiceNow implementation
• Develop, configure, test, and deploy solutions for backlog items
• Create and enhance complex Service Catalog items
• Maintain the Knowledge Base (KB) structure for governance and usability
• Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design
• Create, configure, and maintain service now reports and dashboards
• Author clear technical and process documentation utilizing the ServiceNow Knowledge Base module
• Collaborate effectively with technical teams and business stakeholders

Senior ServiceNow Developer

• Collaborate with other project managers, clients, vendors, and engineering teams on various projects, presentations, and meetings ensuring follow-up and adequate communication for continuous alignment on multiple projects (small and large in parallel).
• Manage project tracking and reporting through a structured Waterfall framework to ensure full compliance visibility and no gaps in milestone or deliverable accountability, while supporting development and engineering teams who execute work using Agile practices such as Kanban and Scrum.
• Review and interpret contractual documentation to extract project scope, deliverable requirements, compliance obligations, and key milestones, ensuring project plans and team activities remain aligned with contract terms.
• Provide attention to detail to internal and external email communications to analyze in order to produce relevant and valuable responses to maintain organizational relationships and project visibility.
• Identify relevant audiences for meetings, ensuring thorough meeting preparation and creating project charter and kick-off presentations that provide information such as business driver, targeted audience, communications plan, scope, project phases, and next steps for planning project schedule activities with technical teams.
• Conduct meeting analysis that results in facilitation of routine meetings/ceremonies to track projects and maintain project boards and dashboards using Jira and ServiceNow.
• Understand when and how to escalate to other groups when necessary.
• Consistently maintain project status, update project roadmaps, and adhere to defined project structure standards with the integrated tool stack provided.
• Ability to draft process and ‘how to’ documentation.
• Assist with identifying project constraints, risks, inefficiencies, and areas where processes can be improved and/or reinforced.
• Reinforce agreed upon priorities, policies, and team best practices.
• Utilize project management software i.e., MS Project/Project Online, SharePoint Project Template, Jira, Confluence, ServiceNow, etc.
• Maintain, update, and archive project notes, follow-ups, and documentation.
• Familiar with all functions of Outlook including alert functions and the ability to schedule meetings utilizing the Scheduling Assistant.
• Generate and archive notes from project meetings that add value to management decision-making.
• Ensure communication channels are made available for all projects to enable adequate communication and escalation process among project team members.
• Hybrid with the expectation to come onsite to the Atlanta (Midtown) office as needed.