Philips

Consultant

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.

Technical Consultant – Patient Monitoring

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes

Field Engineer

• Responding to customer inquiries and delivering advanced remote technical support
• Leveraging troubleshooting expertise to provide accurate solutions
• Documenting all findings and actions thoroughly
• Utilizing remote support tools to diagnose issues

Service Engineer – Ultrasound

Account Manager

• Be the primary point of contact for Mobile Surgery decision makers both inside and outside of the hospital
• Identify, develop, and close MoS opportunities in Philips installed, competitive installed, and new construction labs and operating rooms
• Establish territory growth plans and strategic initiatives, translating them into clear objectives and measurable targets
• Document and analyze the territory install base for represented solutions and develop a comprehensive plan to engage all assigned accounts
• Drive the sales process by identifying compelling customer events and engaging key stakeholders
• Collaborate cross-functionally with various teams to drive integrated account success

Key Account Manager – Mobile Surgery

General

• Providing clinical customer support as the clinical application knowledge expert
• Facilitating solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serving as a clinical resource to customers, managing the clinical aspects of an implementation
• Assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements
• Applying product and clinical knowledge to troubleshoot and solve problems
• Approximately 90% travel across the district is required

Clinical Solution Specialist – Patient Monitoring

• Provide technical recommendations that best suit the environment based on customer requirements
• Support the transition from a break fix operating model to a customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes
• Adhere to established training, quality, and safety requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments
• Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems
• Travel across the specified geography, which may require occasional overnight stays and travel by air and/or train.

• provide clinical customer support as the clinical application knowledge expert
• facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• serve as a clinical resource to Philips HPM customers
• establish and maintain strong working relationships with key internal partners
• develop plans to support clinical solutions implementation and usage
• manage the clinical aspects of an implementation
• understand customer goals
• troubleshoot and solve clinical and technical problems
• travel approximately 90% across the district, with an average daily driving time of 1-4 hours

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• Serve as a clinical resource to Philips HPM customers
• Work closely with the field service, sales, and project management organizations throughout a multiphase implementation
• Understand customer goals and develop plans to support clinical solutions implementation
• Manage the clinical aspects of an implementation including assessing workflows, creating education plans, and supporting first customer use
• Apply product and clinical knowledge to troubleshoot and solve problems
• Approx. 90% travel across the district is required.

Customer Support

• Supports Territory Manager(s) and Regional Sales Manager with sales activities
• covers procedures and uncovers new opportunities for IGTD product penetration
• maintains existing customers and builds solid customer relations
• interfaces with internal groups to provide intelligence on competitive products
• provides ongoing support for clinical/marketing trials and registries

Sales Support, Clinical Specialist – Peripheral, Image Guided Therapy Devices

Therapist

• Achieve revenue growth goals in line with company expectations; organize assigned accounts relative to their potential revenue generation and develop a territory plan; negotiate and persuade the decision-makers of the accounts about proposals, offers, terms and conditions needed to achieve sales objectives
• Develop and maintain the appropriate communication skills to enhance the ability to generate physician interest and propensity in the use of the Excimer laser and associated products
• Maintain and improve communication with: Clinical Advisors, Field Service Engineers, Management and all individuals with influence on the account
• Initiate, facilitate and stimulate account support activities: clinical support, technical service, maintenance and implement hospital safety procedures of lead extraction products
• Travel to Cleveland, Akron, Columbus OH

Territory Manager – Heart Rhythm Management, Image Guided Therapy Devices

Manager

• Accountable for preliminary clinical assessments for issues alleging injury or death for Philips products
• providing input for Issue Impact Assessments/HHED
• Perform clinical assessments for Philips products involving injury or death allegations, contribute to Issue Impact Assessments/HHED, and ensure prompt escalation and resolution of complex complaints
• Participate in governance meetings, provide clinical insights for consistent decision-making, and serve as a subject matter expert in post-market surveillance activities to ensure regulatory compliance and patient safety
• Evaluate and improve post-market surveillance processes, collaborate with global complaint handling and correction teams, and drive solutions to address gaps and enhance efficiency
• Communicate post-market clinical insights across businesses, markets, functions, and suppliers to support continuous improvement in complaint handling and corrections and removals for Philips products
• Support compliance with global regulations and internal quality standards, implement and refine operational processes for clinical input, and contribute to recruiting, developing, and coaching talent within the team

Medical Safety Manager – Complaints Handling

• Collaborating with sales leadership and the Peripheral Vascular (PV) marketing team to develop engaging and relevant learning content
• Incorporating adult learning strategies to ensure training materials meet target audience needs
• Innovating and defining new pathways to education on our PV portfolio
• Supporting all programs with metrics and reporting out metrics of programs and learning
• Executing training programs for new hires in the PV sales team
• Supporting Medical Education needs as they arise across the PV education team

Clinical Sales Training Specialist – Peripheral Vascular Image Guided Therapy Devices

• be the primary point of contact for Mobile Surgery decision makers inside and outside of the hospital
• responsible for Mobile Surgery C-Arms and Services; identify, develop, and close MoS opportunities
• work collaboratively with Cardiovascular Fixed System Account Managers and other team members
• establish territory growth plans and strategic initiatives
• develop and refine business strategy for key accounts and customers
• drive sales process, engage stakeholders, and execute C-Arm demos
• maintain effective relationships with internal and external customers

Revenue Operations

• Develop and maintain accurate demand and revenue forecasts for the Hospital Patient Monitoring - Consumables business
• Lead the development of Consumables demand forecasts using statistical modeling and predictive analytics
• Collaborate with sales leadership to align sales pipeline with revenue forecasts
• Partner with finance and supply chain teams to ensure alignment with budget and inventory
• Utilize analytics tools to analyze revenue data and identify growth opportunities
• Monitor revenue risks and develop contingency plans

Technical Consultant – Patient Monitoring

Technical Consultant – Patient Monitoring

Service Engineer – Ultrasound

Key Account Manager – Mobile Surgery

Clinical Solution Specialist – Patient Monitoring

Technical Consultant – Patient Monitoring

Clinical Solution Specialist – Patient Monitoring

Technical Consultant – Patient Monitoring

Clinical Solution Specialist – Patient Monitoring

Sales Support, Clinical Specialist – Peripheral, Image Guided Therapy Devices

Territory Manager – Heart Rhythm Management, Image Guided Therapy Devices

Medical Safety Manager – Complaints Handling

Clinical Sales Training Specialist – Peripheral Vascular Image Guided Therapy Devices

Key Account Manager – Mobile Surgery

Senior Manager, Demand Planner, Revenue Operations