PointClickCare

Payroll

• Prepare and process full cycle payroll and all related activities in accordance with company and regulatory requirements.
• Process irregular payments including annual bonus, various leave top-ups, salary continuance, commissions, bonuses, termination payments, and timesheet entries for overtime and on-call.
• Audit employee timecards for accuracy and completeness in the time and attendance module.
• Responsible for garnishments and employment verification requests as required.
• Administer and reconcile employees’ benefits deductions and employer contributions in Dayforce.
• Prepare and upload 401K and HSA contributions files. Record the journal entries.
• Communicate payroll schedules and deadlines amongst departments for necessary payroll input.
• Assist with the preparation of W-2s and annual reconciliations.
• Support internal and external audits, including government and third-party external payroll audit requirements.
• Maintain and update payroll documentation for all workflow and system procedures necessary to support the US payroll processes.
• Resolve employee questions and problems regarding payroll by researching policies and procedures, and by providing answers and resolutions to any problems or concerns that arise by responding within a timely manner.
• Provide feedback and suggestions on process improvements and procedures to enhance efficiency and continuous improvement.

Payroll Specialist

Full-stack Engineer

• Identify, prioritize and execute tasks in the software development life cycle
• Work with business to iterate over software requirements
• Develop tools and applications by producing clean, efficient code
• Automate tasks through appropriate tools and scripting
• Analyze and debug systems
• Perform validation and verification testing in a test-driven manner
• Review the work of others, and invite others to review your work
• Collaborate with internal teams and vendors to fix and improve products
• Ensure software is up-to-date with latest technologies

Software Engineer

Product Manager

• Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
• Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
• Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
• Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
• Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
• Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
• Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Senior Product Manager – Prior Authorization and Concurrent Review

Business Analyst

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
• Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
• Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
• Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
• Effectively use and search the knowledge base, occasionally contributing new or updated content
• Meet or exceed established service delivery guidelines and key performance indicators
• Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
• Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

Solutions Analyst – Financial, West Coast

Content Marketing Manager

• Design and develop world-class product content
• Advocate for customers to ensure intuitive product designs
• Work closely with UX Designers, Engineers, and Product Leaders
• Establish content design best practices in line with company standards
• Explore and apply AI-driven content design approaches
• Design conversational flows for simple interactions

Content Designer

• You are responsible for the delivery and management of technical and integration interactions and will own the most challenging and interesting cases.
• As a customer facing support expert, you will be solution focused, and service oriented to advocate for the customers when working or escalating high priority cases and issues.
• It is equally important to accurately communicate system behaviors and next steps internally and externally.
• Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance.
• As a member of the Customer Support Department, your main area of responsibility will be to troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions.
• Work cross-functionally in an effective and professional manner with other departments to manage escalations, communicate root cause, solution and resolve cases and issues.
• Document user problems as per SOP, to proactively contribute to the investigation of defects and other issues to prevent re-occurrence.
• Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers.
• Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required.
• Coordinate and execute internal and external meetings to resolve problems.
• Contributing to and helping maintain knowledge base tool.

Solutions Analyst – TAM, Customer Support

Sales Development Rep

• Develop strong content knowledge of the healthcare industry
• Research potential prospects
• Create a strategic outreach plan with Vice President of Sales to target prospective customers
• Cold call and email to schedule meetings and conference calls.
• Identify and target prospective ED Medical Directors, CMOs, and other healthcare executives through strategic planning and execution
• Communicate with prospective customers including chief health care executives using creative outreach methods via email and phone
• Achieve weekly, monthly and quarterly goals through scheduling of meetings and appointments for Vice President of Sales with prospective customers
• Prepare background material and market research in preparation for all sales meetings and appointments
• Manage post-sales meeting follow up such as scheduling follow up calls and assisting with the new customer sales process
• Maintain internal database to track key performance metrics and sales and marketing activities
• Own calendaring, logistics and administrative responsibilities for all pieces of the sales process for the Vice President of Sales
• Manage special projects as necessary

Sales Development Representative, Acute & Payer

• Own the full product lifecycle for one or more RCM AI Products from 0-1, GA launch, and through growth. This includes managing active customers, defining adoption metrics, tracking recommendation utilization, and driving expansion.
• Define and own the roadmap, prioritizing opportunities across billing, claims, collections, and pre-billing workflows where AI can reduce denials, surface missed revenue, and reduce manual effort.
• Translate AI model outputs, confidence thresholds, and recommendation accuracy tradeoffs into product decisions and customer-facing feature design.
• Define success metrics for AI products that go beyond traditional SaaS KPIs, including recommendation adoption rate, billing event capture rate, and measurable revenue impact per customer.
• Partner with advanced technology, data science, engineering teams, and other cross-functional teams to evaluate model performance, define customer feedback loops, and close the gap between AI output quality and customer trust and adoption.
• Use qualitative and quantitative techniques to understand current and future customer needs, including direct engagement with billing managers, RCM directors, and facility operators.
• Understand company strategy and contribute to the multi-year RCM AI roadmap, identifying the sequence of AI advisors that maximize customer value and PointClickCare's competitive differentiation.
• Prioritize product investments and trade-offs using data-driven analysis and good judgment to build compelling business cases and quantify return on investment.
• Engage with UX, Engineering, Technical Writers, and other product managers using agile processes and Design Thinking to ensure concepts are valuable and feasible.
• Work with Sales, Marketing, Professional Services, and Customer Success to drive successful product launches, beta programs, and customer adoption of AI capabilities.
• Participate in industry events and lead customer-facing and partner-facing engagements as a product expert.
• Understand the competitive landscape for AI in RCM and healthcare billing.
• Inspire, energize, and motivate cross-functional teams.

Senior Product Manager, Revenue Cycle Management AI

• Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Understand competitive landscape.
• Inspire, energize, and motivate cross-functional teams.

Senior Product Manager – Platform Services

Platform Engineer

• Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.
• Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.
• Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.
• Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.
• Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.

Principal GenAI Platform Engineer

Recruitment

• Responsible for sourcing, screening, and selecting candidates
• Partner with internal clients to drive recruitment processes
• Develop innovative recruitment strategies
• Consult with the Recruitment group on sourcing strategy and selection criteria
• Provide high-touch experience for every candidate
• Manage reporting for client groups
• Lead and participate in recruitment or HR projects as required

Sales Recruiter – 6 Month Contract

• Develop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilities
• As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessions
• Work effectively and professionally with other departments to resolve issues
• Document user problems through the use of an online problem management system, Salesforce’s Service Cloud
• Coordinate and execute internal, external, and or internal/external meetings to resolve problems
• Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
• Be available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessary

Payroll Specialist

Software Engineer

Senior Product Manager – Prior Authorization and Concurrent Review

Solutions Analyst – Financial, West Coast

Content Designer

Solutions Analyst – TAM, Customer Support

Sales Development Representative, Acute & Payer

Senior Product Manager, Revenue Cycle Management AI

Senior Product Manager – Platform Services

Senior Product Manager – Platform Services

Principal GenAI Platform Engineer

Sales Recruiter – 6 Month Contract

Senior Solutions Analyst – Financial