ResMed

Inventory Specialist

• Support day-to-day coordination and control of inventory operations across EMEA warehouses
• Ensure that inventory records between ResMed ERP systems and 3PL warehouse systems are regularly reconciled, accurate, and investigated when differences occur
• Work closely with internal teams and 3PL partners to identify discrepancies and drive corrective actions
• Support stock transfers between European warehouses and monitor aging, expired, and obsolete stock
• Coordinate disposal of inventory and cycle count activities in line with ResMed requirements
• Analyze inventory trends and identify risks impacting accuracy and availability
• Develop and maintain inventory reports, dashboards, and performance metrics
• Support root cause analysis and implement preventive actions
• Coordinate inventory-related projects and process improvement initiatives
• Support audits by providing documentation and analysis
• Participate in system enhancements, testing, and implementation of processes

Representative

• Handle a high volume of primarily outbound calls, ensuring patients receive healthcare supplies
• Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously
• Partner with internal teams to resolve patient and order-related issues
• Meet established performance goals for productivity, quality, and service excellence
• Perform additional duties as assigned

Patient Success Representative

Security Engineer

• Design, implement, and maintain Microsoft 365 security and compliance solutions
• Safeguard sensitive data and manage access controls
• Monitor compliance posture and produce actionable insights
• Collaborate with IT, Legal, Risk, and Security teams
• Participate in incident response and investigations
• Maintain awareness of emerging Microsoft 365 compliance features

Senior Security Engineer – Microsoft Purview

Human Resources

• Serve as an escalation point for complex support issues requiring technical investigation, workflow analysis, or cross-functional collaboration
• Perform root cause analysis on recurring issues and identify opportunities to improve employee experience
• Provide technical guidance, coaching, and support across workplace technologies
• Design, build, support, and optimize automations, integrations, workflows, dashboards, AI solutions, agents, and other technologies that improve productivity and reduce friction
• Evaluate emerging technologies and identify opportunities to enhance employee experiences
• Monitor solution performance and continuously improve effectiveness, usability, adoption, and operational health
• Support the adoption and use of AI technologies, copilots, agents, and intelligent automation solutions
• Help employees identify opportunities to leverage AI within their daily work
• Design and support AI-powered solutions through configuration, integrations, permissions, monitoring, and continuous optimization
• Partner with governance, security, and platform teams to ensure solutions align with organizational standards
• Partner with Transformation & Enablement teams to support technology rollouts, pilots, demos, training sessions, office hours, and hypercare activities
• Provide technical expertise during adoption initiatives and platform launches
• Gather employee feedback and translate insights into solution improvements, backlog items, and roadmap recommendations
• Support enterprise productivity, collaboration, automation, and employee experience platforms
• Assist with integrations, identity and access management, monitoring, operational support, and platform lifecycle management
• Collaborate with security, privacy, and governance stakeholders to support safe and scalable technology adoption
• Act as the voice of the employee by identifying friction points and improvement opportunities
• Partner with Engineering, Product, Support, and business teams to drive employee-centric improvements
• Build feedback loops that continuously improve workplace technology experiences and platform evolution

Employee Experience Engineer

Customer Support

• You are the first point of contact for our customers regarding questions about our software solutions MD Ambulant and MD Stationär – primarily by phone.
• You analyze customer inquiries, provide solution-oriented advice, and document the results clearly in our ticketing system.
• You assist our customers with technical and application-related questions and ensure successful use of our software.
• You work closely with colleagues from 2nd-level support and other departments to resolve more complex issues successfully.
• Through your work you help care facilities organize their daily workflows efficiently and ensure the best possible care for their clients and residents.

Customer Service Representative, Software Support

Analytics Engineer

• Build and run the data foundation, dashboards and IBP data feed for the Top 10 EMEA Strategic Accounts.
• Data sourcing and integration. Build pipelines from cluster CRM, ERP, order-billing and pricing systems (and device-adherence data where used) into a common layer.
• Implement the governed Top-10 account hierarchy, survivorship rules and M&A re-parenting, per the Lead’s business rules.
• Build and maintain the dimensional single source of truth — fact tables across account-hierarchy, product, cluster, time and currency dimensions.
• Implement and validate the measures specified by the Lead (share of wallet, resupply / churn, baseline vs. ambition, etc.).
• Maintain data-quality monitoring, row-level security, GDPR controls, and audit.
• Build internal strategic-account views and customer-facing performance dashboards.
• Build the extract that maps the account demand plan and assumptions into the IBP structure.

Senior BI / Analytics Engineer, Strategic Accounts

Account Manager

• Own a single, trusted, forward-looking view of the Top 10 EMEA Strategic Accounts.
• Define and govern the Top-10 account master hierarchy and its reconciliation to the three CMGs.
• Own metric definitions, business rules and the integrity of the strategic-account data model.
• Maintain account intelligence and the consolidation / M&A radar across the pan-European and French national accounts.
• Represent the strategic-account view in the EMEA Demand Review and CMR, and prepare the Top-10 pre-read for the MBR.
• Own the account demand plan — unbiased baseline and commercial ambition, gap-to-plan and scenarios.
• Build per-account economic value cases and ROI models that underpin value-based deals.
• Specify customer-facing performance dashboards and internal strategic-account reporting.

Strategic Account Intelligence, IBP & Value Lead

Full-stack Engineer

• Responsible for designing scalable software architectures and developing robust, maintainable code across the full stack
• Collaborate closely with product managers to translate business requirements into technical solutions
• Partner with user experience designers to ensure intuitive and accessible interfaces
• Rigorously test software to ensure quality, performance, and reliability
• Guide junior engineers and contribute to cross-functional team success

Senior Engineer, Software Development Engineering Actions

• Help manage and eventually lead the intercompany process, including review and validation of legal entity forecast data
• Partner with internal and external team members to maintain and enhance intercompany and transfer pricing system logic
• Partner with tax and other key stakeholders to evaluate and address business inquiries
• Oversee implementation of system enhancements, new calculations, and evolving business models
• Prepare and analyze periodic and ad hoc reporting
• Investigate and remediate variances, logic exceptions, and unusual results
• Prepare and review intercompany and transfer pricing inputs for quarter-end reporting, tax compliance and audit support.

Manager, Global Intercompany Tax – Transfer Pricing

QA Engineer

• Very good understanding of AR follow-up and denial management, to resolve outstanding issues and minimize AR aging processing appropriate write offs and adjustments
• Accurately and timely adjustments and refund processing, into the billing system
• Conduct thorough adjustments & refund reviews, ensuring accuracy and adherence to established procedures
• Review accounts and resolve discrepancies in adjustments & refunds to ensure accurate financial records
• Maintain a comprehensive understanding of US payer contracts, EOB/ERA codes, and adjustments to accurately review payments, credits and adjustments
• Stay updated with changes in reimbursement policies, payer contracts, and industry regulations related to insurance write offs, adjustments and refund specific rules
• Maintain documentation of adjustments and refund processes, procedures, and payer-specific guidelines
• Participate in team meetings and provide input for process improvement initiatives
• Attention to details for reviewing and following the relevant SOPs and instructions for adjustments and refund processes
• Assist with internal and external audits, ensuring compliance with regulatory and contractual obligations
• Participate in quality control activities, conducting audits and providing recommendations for process improvements

RCM QA Specialist – Adjustments, Refunds

General Counsel

• Provide legal advice to our revenue, marketing and product teams on complex legal issues affecting SaaS, cloud-based software, digital health, data, AI-enabled and connected medical device products and services
• Provide legal support and advice on regulatory, commercial, competition law, issues, privacy (including specific knowledge of HIPAA and US State privacy laws) and federal and state healthcare fraud and abuse laws
• Review and advise on relationships involving healthcare providers, physician groups, IDTFs, DME suppliers, referral sources, and strategic collaborators
• Strong understanding of commercial contracting principles, including contract drafting, negotiation, and interpretation of a wide range of commercial agreements
• Advise on innovative go to market strategies including novel pathways to reach patients
• Manage disputes and legal proceedings arising from commercial activities

Senior Counsel, Commercial Americas

• Driving Resmed brand prescriptions and managing strong relationships with clients
• Acting as primary contact for operational and tactical issues
• Identifying new sales opportunities within existing accounts
• Working with new and existing distributors on sales plans
• Responsible for the implementation of measures to review distribution performance
• Collaborating with multiple data sources to forecast and track performance in line with business goals

Regional Account Manager

Financial Planning and Analysis

• Lead portfolio strategy and procurement execution for Capital Investments and Manufacturing Real Estate & Facility Services (MREF), including automation systems, manufacturing equipment, facility construction projects, and infrastructure investments.
• Acts as a critical interface between Manufacturing and Supply Chain Engineering, Facilities, and Global Procurement.
• Partner with Manufacturing and Supply Chain Engineering, Facilities, Operations, and Global Procurement stakeholders to align sourcing strategies with business, facility, and infrastructure requirements.
• Develop and implement sourcing and portfolio strategies for Capital Investments and MREF in alignment with Resmed's operational and strategic objectives.
• Negotiate complex commercial agreements and manage strategic supplier relationships to optimize quality, service, delivery, and cost performance.

Senior Manager, Portfolio Management – Capital Investments, MREF

• Deliver exceptional customer service while providing support for sales and marketing initiatives
• Handle customer inquiries related to products, services, warranties, order processing, and data entry
• Resolve general concerns and complaints
• Identify potential sales opportunities during customer interactions
• Provide first-level technical and clinical support
• Escalate issues to the appropriate teams
• Maintain daily communication with customers across multiple channels
• Handle customer orders for medical supplies and equipment
• Create and/or maintain client account records
• Support members of cross functional teams and developing and maintaining positive customer relations

Associate Representative, Customer Service

Attorney

• Execute day to day internet policy administration and sales terms enforcement operations
• Serve as the first line of support for troubleshooting customer inquiries and working with leadership for resolution
• Drive process efficiency by documenting SOPs for core legal operations, ensuring standardization and clarity.
• Continuously improve legal processes by documenting workflows, identifying inefficiencies, and recommending optimizations.
• Own and triage the InternetSales mailbox, responding to queries, routing requests and tracking recurring issues
• Review and validate customer internet applications, websites, listings, pricing, and promotional activities
• Monitor digital sales channels and conduct reviews of reseller websites and e-commerce platforms
• Investigate suspected breaches of sales terms and coordinate with Legal and Sales teams on recourse
• Consolidate internet sales reports, generate activity summaries, and lead reporting initiatives for leadership review.
• Maintain and update customer databases and CRM systems
• Collaborate cross-functionally with Legal, Sales, Compliance, and IT teams to refine enforcement protocols and support strategic initiatives.
• Provide guidance and training to internal teams and external stakeholders on acceptable use and policy implementation.