Sun Life

Program Manager

• Reporting to the VP, Canadian Shared Services, the Program Manager acts as a strategic partner and is responsible for enabling the effective execution of strategic and operational priorities across the function
• The role requires strong program coordination, sound judgment, and the ability to manage multiple priorities in a fast-paced environment
• Working closely with the VP and leadership team, the Program Manager coordinates key programs and initiatives, supports leadership forums and communications, and ensures deliverables are executed on time
• Develop and manage key management operating system elements (e.g., scorecards, dashboards, monitoring tools)
• Track and analyze business performance data to support decision-making and identify opportunities/issues
• Provide insights that help leadership assess progress against goals and adjust plans as needed
• Develop and execute internal communications strategies to inform and engage teams and stakeholders
• Support leadership in delivering clear communications across the organization (email comms, Engage posts, etc.)

Program Manager – Canadian Shared Services

Business Analyst

• Support reconciliation processes and control measures within Trade Operations for SLC Management
• Identify issues in data and processes related to reconciliations and controls
• Propose basic solutions to operational challenges in the reconciliation process
• Prepare accurate reports on reconciliation activities
• Complete assigned reconciliation tasks efficiently
• Recognize basic connections between reconciliation operations and business goals
• Communicate issues to immediate team members
• Assist in troubleshooting basic reconciliation issues
• Identify discrepancies in financial data during reconciliation processes
• Support process improvement initiatives for reconciliation and control processes

Analyst, Reconciliation & Controls

QA Engineer

• Lead, coach, and develop a team of Quality Consultants
• Foster a high-performance, consultative and innovation-focused culture
• Deliver and enhance reporting to leadership, identifying actionable trends and insights across QA data
• Collaborate with Business Partners, Training, Risk, Audit, and Technology partners to address quality themes
• Maintain strong oversight of QA processes, controls, and governance
• Champion a continuous improvement mindset, using data and technology to drive efficiency

Senior Manager, Quality Assurance

General

• Arrange service calls with clients and meet to discuss and proactively promote Sun Life group benefit products & services
• Prepare and deliver plan member education sessions and benefit fairs
• Train and update Plan Administrators and Advisors on our E-Services and our Administrative Practices
• Participate in finalist presentations
• Provide ongoing support to Plan Administrators and Plan Advisors by actively finding solutions to issues and sharing ideas with team members that could improve service delivery
• Understand client wants and needs and take action to meet and exceed them
• Work closely with Implementation Team and new clients during the implementation process to successfully install new business
• Meet with new clients to gather data critical to installation of new business
• Prepare revisions for plan design changes and implement new plan design changes
• Manage target dates with clients and Advisors with respect to plan design changes
• Actively participate in Training, Monthly Service Representative meetings, and Educational training on new product offering and various process updates
• Participate in huddles & team meetings and share learnings in a constructive manner

Service Specialist

Engineer

• Design and deliver scalable and secure Microsoft 365 and collaboration solutions.
• Act as a subject matter expert for Windows, M365 productivity, collaboration, identity, and endpoint platforms.
• Engineer and operate Microsoft 365 services including Teams, Entra ID, Conditional Access, MFA, Intune.
• Design, engineer, and maintain standardized Windows 10/11 endpoint platforms.
• Collaborate with operations and support teams to analyze incident, problem, and trend data for continuous improvement.

M365 Productivity & Collaboration Engineer, MS InTune, SCCM

Data Scientist

• Translate business goals into analytical problems; Identify optimal algorithms, statistical techniques and/or GenAI architecture suitable for the business problem at hand
• Work in cross-functional teams to develop ML/data science products, including GenAI applications
• Apply best-in-breed data science techniques including descriptive, predictive, and machine learning methods from design to implementation
• Focus on feature engineering, model training, model evaluation, and prompt engineering for LLMs
• Design, develop, and deploy GenAI solutions including AI agents, chatbots, and autonomous systems that solve complex business problems
• Research and pilot the latest GenAI technologies, RAG (Retrieval-Augmented Generation) techniques, and agentic frameworks (LangChain, LangGraph, CrewAI etc.)
• Implement AI bots/agents with advanced reasoning capabilities and tool use patterns
• Work with vector databases and embedding models to build intelligent information retrieval systems
• Break down broader data science development milestones into actionable goals, activities, and work plans
• Create and maintain technical design artifacts describing application functionality, data models, interfaces, and integrations
• Engage and negotiate with stakeholders, make business recommendations with effective presentations of findings at multiple levels of stakeholders
• Champion continuous improvement and foster innovation within the analytics community

Senior Data Scientist

Financial Planning and Analysis

• Oversee the quarterly MEP cash disbursement process including preparation and coordination of board materials, bank disbursements and legal entity accounting for capital transactions
• Lead the Equity Pick Up accounting process including review of journal entries in SAP, ensuring balances are accurate and aligned with reporting and accounting requirements
• Build and manage an intercompany reconciliation and settlement process
• Support operationalization of accounting models and ledger set-up
• Ensure that an adequate control environment is maintained for SLC and coordinate with SLC’s subsidiaries to support a stable control environment, including quarterly ICFR processes for the accounting close
• Support reporting and analytics for SLC’s financial results, includes trending of financial information to gain insights into management reporting
• Collaborate with various SLC teams, learn new accounting requirements, provide accounting insights, and assist with issue resolutions
• Drive automation initiatives, identifying opportunities to eliminate manual processes and implement digital solutions
• Support and lead various strategic SLC initiatives, such as SLC Legal Restructuring Project, SAP GL updates and enhancements, etc.

Director, Finance

Advisor

• Work out of a local Sun Life District office
• Gain knowledge of Sun Life products, tools, processes and practical skills working directly with Sun Life Clients
• Obtain dual licensing in insurance and mutual fund
• Gain experience handling inbound and outbound calls providing holistic life, health, and wealth solutions to new and existing Sun Life Clients
• Complete business development activities and start to identify your personal market opportunities
• Execute key activities in preparation for graduation from the program and launch of your advisor career
• Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun Life District leadership team)

Advisor Trainee – Advisor Development Program

Product Designer

• Provide Experience design expertise across the entire portfolio of journeys, equipping the team to act as champions for clients throughout the product and service development lifecycle by connecting client and employee-facing touchpoints with operational, digital, technology and back-end capabilities to support the design, development, delivery and measurable business outcomes across all channels
• Translate strategic vision into short-term and long-term journey, CX and design roadmaps, aligning priorities across business units and partners while driving measurable client, employee and business outcomes
• Define the design approach and collaborate with senior leaders and key partners to accelerate the experience design maturity (XD) of Sun Life Canada, establishing the value proposition, measurement framework, governance, and operating model for experience design
• Define and socialize the North Star vision for client journeys across the organization, influencing annual planning, strategy, and investment decisions through deep knowledge of client needs, business strategy, market trends, and end-to-end service design principles.
• Model and champion a consistent approach to the design, development, and measurement of journeys, services, features, and capabilities, ensuring solutions balance client needs, business objectives, and operational realities.
• Translate and connect user journeys into tangible short-term and long-term roadmaps and plans, creating alignment with and demonstrating delivery to business outcomes and priorities
• Drive the systematic identification and prioritization of client experience enhancements by leveraging qualitative research, quantitative insights, and performance metrics to improve client outcomes and business results.
• Ensure that journey design and implementation involved all necessary stakeholders, orchestrating seamless omni-channel experiences that enable desired client behaviours and deliver consistent outcomes.
• Set the future vision, structure, and operating model for the journey and experience design practice, extending design operations capabilities, processes, governance, and measurement frameworks to enable a growing organization to scale effectively and deliver outcomes with excellence.
• Partner closely with Operations, Digital, Technology, CX, Insights, and Data & Analytics teams to define and execute the One Sun Client Experience vision and roadmap, ensuring strategic alignment, prioritization, execution, and continuous learning.
• Foster a collaborative, inclusive, and entrepreneurial design culture that supports the development of design professionals, encourages experimentation and innovation, and invites feedback and contributions from across the organization.
• Oversee CX and UX resources, budgets, and organizational capacity planning, ensuring the team is strategically positioned to deliver against the digital roadmap, client experience priorities, and broader business objectives.

AVP, Experience Design

Accounting Manager

• Co-ordinate and complete various aspects of the monthly and quarterly finance functions including the accounting close, chart of value requests, reconciliations, reporting and analytics
• Support SLC projects and initiatives through the preparation and posting of journal entries in SAP, ensuring balances are accurate and aligned with reporting and accounting requirements
• Assist in the preparation of legal entity financial statements, performing detailed analytical reviews and investigating variances to ensure accuracy and completeness
• Support compliance and regulatory reporting requirements, including excess minimum capital calculations and participation fees
• Support audits by coordinating deliverables, preparing audit samples, and liaising with internal stakeholders to address auditor requests
• Collaborate with various SLC teams to operationalize new processes including process documentation
• Identify and implement process efficiencies including the use of automation
• Establish and maintain robust governance and financial controls

Senior Associate, Accounting and Controls

Director

• Lead DentaQuest’s efforts to identify and build new Health Plan relationships
• Engage senior decision makers across regional and national health plans and demonstrate the value of DentaQuest’s offerings
• Develop and refine a comprehensive business development plan to reinforce DentaQuest’s competitive positioning
• Articulate and deliver the DentaQuest story to Health Plans, championing our dental solutions
• Proactively identify, qualify, and pursue new health plan partnerships through targeted outreach campaigns
• Develop and present persuasive business cases, ROI analyses, and value propositions to health plan executives
• Continually assess emerging market trends and regulatory developments; communicates findings to leadership
• Create and manage a robust opportunity pipeline, providing accurate forecasting and strategic analysis to leadership
• Identify cross-sell and upsell opportunities within existing health plan accounts
• Own inbound health plan leads, qualifying and advancing promising opportunities
• Achieve new business revenue, pipeline, and activity objectives
• Position DentaQuest as a strategic partner aligned to health plan objectives
• Lead cross-functional collaboration with internal partners to develop compliant, differentiated solutions
• Serve as the primary liaison for new health plan partners during the pre-launch phase
• Maintain detailed records of prospecting activities, pipeline status, and sales outcomes in CRM systems
• Represent DentaQuest at industry conferences, health plan association meetings, and key stakeholder forums

Director, Health Plan Dental Solutions

Security Analyst

• Coordinate audit evidence, supporting documentation, and subject matter expert input for client, internal, and regulatory audits, including ISO 27001/27017, SOC 2, NIST, and other relevant frameworks.
• Support monthly, quarterly, and annual business reporting by maintaining reporting schedules, tracking deliverables, coordinating inputs, and ensuring timelines are met.
• Work with stakeholders across multiple teams to gather information, and clarify reporting requirements, to produce consistent, accurate, and executive-ready deliverables.
• Prepare reports, dashboards, summaries, and presentation materials that translate operational data into clear insights for decision-makers.
• Improve processes by identifying opportunities to streamline workflows, strengthen data quality, and apply technology-enabled solutions.
• Analyze metrics, trends, and key risk indicators to identify opportunities to improve reporting quality, operational visibility, and management decision-making.

Physical Security Data & Reporting Analyst

Consultant

• Serve as a strategic business partner providing critical business support, analysis, and consulting services
• Consolidate and analyze portfolio and financial data to identify trends, risks, and opportunities
• Define, enhance, and implement governance processes aligned with portfolio management frameworks
• Facilitate stakeholder engagement and planning sessions
• Manage project codes, resource profiles, and maintain the strategy portfolio

Consultant, Transformation & Portfolio Management

• Ensure GMT compliance policies align with OECD regulations and Canada’s Global Minimum Tax Act
• Assess Sun Life's exposure to GMT tax obligations across jurisdictions
• Coordinate with business units for necessary data
• Perform tax research and analyses on GMT issues
• Provide guidance and training on GMT requirements
• Manage documentation for audit purposes
• Monitor legislative updates and assess impacts
• Manage GMT quarterly provision process and forecasting models
• Manage and develop tax professionals on the GMT team

Director, Global Tax

• Collaborate with the Agile development team and stakeholders throughout the project and create requirements that turn vision into value-added outcomes
• Independently assess and map current state processes within Finance to help identify solutions that address all root causes and meet business needs
• Lead the analysis and validation of financial and analytic results and testing effort for new developments to ensure solutions are delivered with the highest quality
• Effective and timely communications with internal clients, including engagement status, solutioning options, presentation of demo, recommendations, and outcomes
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Provide backlog management and elaboration of user stories
• Responsible for identifying and tracking benefits of opportunities in our pipeline and delivered solutions to demonstrate value to our stakeholders
• Design and develop streamlined and value-added solutions leveraging technology (e.g. Excel, GenAI and Power Automate) that results in process optimization and/or efficiency
• Research and analyze market, the users, and the roadmap for the product
• Keep abreast with Agile/Scrum best practices and new trends