General

• Review, assess, analyze, and evaluate detailed medical and non-medical risks
• Determine mortality ratings and make substantiated logical final decisions
• Communicate/negotiate with reinsurers for final decisions and applicable ratings
• Provide support to the claims department and handle claim referrals
• Communicate underwriting decisions and detailed explanations of adverse handlings to clients and attending physicians
• Ensure applications are underwritten and processed as per TD’s underwriting guidelines
• Develop and maintain excellent working relationships with other departments
• Monitor and maintain service and production standards for the department

Medical Underwriter

Business Intelligence Analyst

• Design and manage intuitive dashboards and tools offering a unified, real-time view of the Affinity market
• Develop self-serve applications for partners to understand member needs, enhancing satisfaction and retention
• Uncover insights through exploratory analysis, evaluating event impacts and trends
• Create scalable business solutions by collaborating with cross-functional teams
• Act as a thought partner to assist colleagues in understanding Affinity market dynamics and data value
• Champion data integrity and accuracy through validation methods and documentation
• Advance data literacy and promote best practices in business intelligence and data storytelling
• Mentor and support team growth by sharing technical knowledge and business insights

Business Insights Analyst II

Customer Specialist

• As the voice of TD, you’ll be passionate about understanding our customers.
• Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.
• You'll support customers through inbound and outbound calls.
• You’ll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.
• Make people’s day: strive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services, and solutions.
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Customer Account Specialist II, Customer Assistance

Financial Crime

• Leads and develops a team of professionals providing oversight, expert regulatory guidance to specialized domains of TD's KYC programs
• Oversees timely execution of client due diligence reviews using a risk-based approach
• Manages a team to perform job functions in line with policies, standards, and procedures
• Works with senior management on highly complex, confidential, or high visibility projects
• Ensures an integrated approach with other business management areas

KYC Pipeline Management, Reporting

Account Manager

• Partner with an experienced and knowledgeable Account Executive.
• Support Account Executives with developing and implementing marketing support and solicitation programs, such as cold calling, prospecting, and attending industry events.
• Develop relationship management skills by assisting clients with their business plans and offering customized financial solutions that meet the needs of their individual operations.
• Keep on top of competitive developments, environmental market trends, essential economic conditions within the equipment financing industry.

Account Manager I

Call Center Representative

• Create an exceptional customer experience with every client interaction
• Identify customer needs and determine solutions to customer problems
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Complete a broad range of financial transactions accurately
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork

Bilingual Contact Center Representative

• Deliver superior customer experience while driving profitable business growth
• Conduct credit analysis for own portfolio
• Develop and maintain commercial business customer relationships
• Implement sales strategies to attract and retain customers

Account Manager II

Business Analyst

• Provide business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
• Develop and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
• Conduct regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/ initiatives within assigned business management area
• Support the development of presentations/communications and dissemination of information
• Contribute to various operational activities ( e.g. report production, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding) as assigned
• Remain informed of emerging issues, industry trends and/or relevant changes
• Continuously enhance knowledge / expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritize and manage own workload in order to deliver quality results and meet assigned timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Establish effective relationships across multiple business and technology partners, program and project managers
• Provide specialized analysis, non-standard reporting, and operational support
• Provide guidance/ assistance to other team members and internal partners on a broad range of processes
• Independently deliver assigned initiatives with direction from management

Business Management Analyst Intern/Co-op

• Conducts research and analysis related to the Know Your Customer program of the Bank
• Maintains and updates detailed tracking of Customer KYC related information and profiles for regulatory reporting
• Performs quality control on the work product as needed
• Ensures work products are fit for purpose and audit-ready
• Provides specialized analysis, non-standard reporting, and operational support to KYC Ops
• Recommends problem resolution for issues that have been escalated

KYC Analyst II

Backend Engineer

• Collaborate with development teams, business stakeholders, and project teams to solve complex data and system integration problems
• Design, develop, and maintain data pipelines for mission-critical applications
• Implement data products and features in collaboration with our business partners
• Ensure data quality and operational integrity across data sources
• Provide technical expertise to our Support teams in resolving escalated incidents

Senior Java Engineer

Life Insurance Underwriter

• Appropriate medical underwriting assessment and decisions for each risk according to the limits of the plan.
• Gathering insurance risk information by written supplementary health questionnaires or phone conversations with customers.
• Provide support to the claims department and handling claim referrals.
• Communicate underwriting decisions and detailed explanations of adverse handlings promptly to clients.
• Ensure applications are underwritten and processed according to TD’s underwriting guidelines.

Life and Health Insurance Underwriter, Bilingual – French and English

Human Resources

• Provides a range of analytical, program and/or operational process support within a defined functional area.
• Identifies key operational / reporting / process issues.
• Leads problem resolution for issues that have been escalated.
• Provides thorough analysis and/or specialized reporting or operational/process support.
• May lead small scale initiatives or work stream packages for assigned area.

HR Operations Analyst I – Adjudication

• Provides a broad range of operational process support and/or performs general to specialized transactions and/or other processing activities for own functional area.
• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions.
• Requires specialized expertise and performs multiple and/or diverse tasks that are highly complex.
• Handles 1st level escalated issues and provides work guidance and direction or acts as a working team lead and resource to others.
• Accountable for resolving exceptions, non-standard issues / transactions and/or escalating to appropriate level where further clarity or interpretation of more complex policies or rules is required.
• Provides process / policy guidance to others internal partners/clients.
• Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required.
• May involve cross-functional teams across TD and/or involving external contacts.

HR Coordinator III – Adjudication Support

Learning and Development

• Develop and execute the U.S. Compliance Training strategy
• Lead the design, development, review, approval, and maintenance of compliance training materials
• Establish and oversee an enterprise-wide compliance training governance framework
• Conduct ongoing training needs and skills assessments
• Partner with Compliance subject matter experts, HR, Legal, and business leaders to define training requirements
• Monitor regulatory developments and advise stakeholders on training implications
• Oversee end-to-end execution of compliance training
• Develop and maintain training metrics, dashboards, and executive reporting

Senior Manager – Compliance Training Lead

Compliance

• Lead and act as business program owner and foremost subject matter expert in the development and implementation of compliance programs, including design, development, deployment, monitoring, reporting, and resolution.
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Execute on U.S. Initiatives in accordance with the TD Global Compliance Department Mandate and the Regulatory Compliance Management Program.
• Own Road to Strong for U.S. Compliance, responsible for Road to Strong Roadmap, delivery of Road to Strong Program with oversight over all workstreams and responsibility for related reporting.
• Own remediation programs and activities for Compliance programs.
• Facilitate the support of strategy for the Compliance team by supporting the design and implementation of stakeholder engagement plans, programs and projects to support strategic Compliance objectives.
• Work closely with the Regulatory Change team within Compliance on interpreting the impact and advising management of current and emerging regulatory and compliance issues, industry or market developments to ensure that anticipated and regulatory changes are considered in business activities and strategic plans.
• Lead the strategy and long-term enablement and capabilities planning for Compliance programs by anticipating emerging issues and translating business and organizational challenges into sustainable strategies to continue to meet regulatory expectations and be appropriately aligned with industry practices of peer institutions.
• Lead strategic program initiatives to continuously improve Compliance enablement and capabilities.
• Accountable for U.S. Compliance engagement with the eGRC program and delivery governance, Compliance advice and input into eGRC related frameworks, policies, processes and procedures.
• With Compliance and Risk partners promote a strong governance & control environment with periodic assessments against industry practices.