TELUS

Compliance

• Master the regulatory framework and align execution — Own all Knox-Keene compliance obligations to the California Department of Managed Healthcare (DMHC)—monthly, quarterly, and annual reporting, Plan Letters, and audit responses.
• Ensure our policies, clinical network, and day-to-day operations align so we operate with regulatory confidence and zero penalties.
• Translate data into strategic decisions — Use Power BI and advanced analytics to monitor compliance trends, forecast regulatory risks, and provide executive leadership with clear visibility into our compliance posture.
• Evolve policy and operations together — Partner with clinical and policy teams to design, update, and implement Knox-Keene-related frameworks as we scale behavioral health and EAP delivery.
• Anticipate regulatory changes and help the organization stay ahead.
• Bring clinical judgment to critical decisions — Provide clinical insight on policy, investigations, and operational challenges.
• Balance clinical excellence with regulatory requirements so innovation is built on compliance, not constrained by it.
• Represent TELUS Health to regulators and leadership — Present compliance findings to our Board and Public Policy committees.
• Participate in DMHC audits.
• Strengthen TELUS Health's reputation as a trusted partner in California's healthcare ecosystem.
• Partner across teams with clarity — Work with reporting, operations, clinical, and business development teams to align their work with regulatory requirements.

Senior Manager, Knox-Keene Compliance

Manager

• Manage and process FMLA (and other Federal leaves as applicable) Military leaves, State leaves, company specific and STD claims.
• Conduct case assessments, contacting the employee and their manager / HR by telephone or email, to explain the leave management process, employee accountabilities, and gather information for assessment purposes.
• Develop and document an understanding of the situation and the factors supporting, as well as inhibiting, a successful return to work for the employee.
• Review all relevant information and consult with appropriate MSI resources as required (nurse consultants, health professionals, supervisory team) to confirm decision (approved / denied) recommendation on FMLA, State, Company specific leaves and STD cases.
• Analyzes FMLA medical certifications and other medical documentation and ensures claim determination adheres to the required regulatory compliance timeframes.
• Informs STD claimants of any documentation needed to process a claim, timeframe requirements, claim’s status (e.g. STD approvals, denials, and consults), or any other information necessary to manage a claim.
• Determine an appropriate RTW goal with the employee and the employer; as well as, provide active support for the return-to work planning process between the employee and their supervisor and intervene when necessary.
• Communicate proactively with the employer’s HR representative regarding any case management issues that may impact the workplace and RTW planning.
• Will follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in trainings/meetings.
• Attend Case Management and Disability Management department team meetings and trainings as required.
• Other projects and tasks as assigned.

Disability Case Manager

QA Engineer

• Directly manage ~12 quality assurance analysts, fostering their professional development and engagement
• Conduct regular one-on-one meetings (1:1s) to support, coach, and evaluate performance
• Identify the potential of each team member, define clear career paths, and support their progression
• Create an environment of trust and collaboration by building a high-performing team, fostering accountability, development, conflict resolution, and effective resource management with empathy
• Analyze operational inefficiencies and structural team challenges with a fresh perspective
• Develop and implement improvement projects
• Identify operational bottlenecks and implement solutions to increase productivity and team member satisfaction
• Work closely with other QA managers in a team spirit to align strategic and operational efforts

Quality Assurance Manager

Operations

• Drive frontline operational excellence by ensuring core metrics (SLAs, Average Handle Time, Quality Assurance, and customer loyalty targets) are met or exceeded across a national contact center operation of 120-150 team members
• Lead, mentor, and develop a team of 7-10 Team Managers, fostering an adaptive, accountable, and highly engaged culture in a non-unionized customer success environment
• Champion the adoption and integration of advanced automation, digital solutions, and Generative AI capabilities to reduce administrative burdens and decrease support cycle times across the contact center
• Manage operational readiness and support frameworks for the complex Payvider ecosystem, including Pharmacy management systems (Kroll, Ubik), EMR networks (Med Access, PS Suite, Medesync, CHR), eClaims, and health exchanges
• Act as the primary escalation anchor for high-risk or sensitive operational issues, evaluating problems under pressure and executing data-driven decisions that safeguard daily operations for clinics, pharmacists, and medical practitioners across Canada
• Partner with Workforce Management, Customer Service Managers, Strategy & Enablement, and People & Culture teams to optimize schedules, resolve client escalations, align capabilities with strategic initiatives, and support team manager development

Operations Manager – Payvider Operations

Strategy

• Report to the Manager of Channel Strategy
• Bring high organizational skills, curiosity, and problem-solving talents
• Manage multiple tasks to enhance efficiency and alignment within sales teams
• Lead transformational change, working collaboratively with marketing, product, sales, and operations partners
• Nurture the end-to-end strategy and execution of new initiatives within the sales compensation portfolio
• Handle inquiries and analyze channel performance, costs, and scenarios
• Manage projects for key changes
• Contribute to semi-annual strategy sessions and presentations
• Set and monitor performance targets for core KPIs
• Develop actionable channel insights, analytical frameworks, and profitability models
• Support executive decision-making with strategic program updates and financial performance insights
• Act as a consultant and partner with all levels of the organization

Senior Strategy Manager, Strategic Channel Transformation Lead

Program Manager

• As Senior Program Manager, you will be instrumental in the development and execution of our bursary strategy and program, managing eligibility requirements, application, evaluation and award processes and systems, managing student data and storytelling, and building new and evolving wrap-around supports to provide holistic support for students beyond financial support.
• Working closely with the Executive Director and in collaboration with a small Foundation team, the Sr. Program Manager will leverage the bursary program to support fundraising, stewardship, storytelling and marketing objectives.
• You will also collaborate closely with TELUS team members to engage students in learning, networking and career opportunities.
• You will lead: Program Administration & Adjudication Lead the governance, reporting, budget management, implementation, and all other activities associated with our TELUS Student Bursary, a multi-million dollar post-secondary award program for students in financial need.
• Oversee the full application lifecycle, from planning and intake through to adjudication and award disbursement.
• Design and maintain fair, transparent selection criteria aligned with the program’s priority on financial-need and marginalized student groups and goal to support youth who are committed to driving social impact in their communities.
• Manage strategic program, stewardship and communications partnerships in support of the Bursary.
• Lead targeted outreach to post-secondary and relevant community partners to ensure we receive sufficient applications to achieve our goals and disbursement targets for specific student groups.
• Coordinate review committees and support adjudicators with training, evaluation rubrics, and documentation.
• Ensure compliance with program guidelines, legal requirements, and funder expectations.
• Build and maintain strong relationships with TELUS business units, donors, funders, community partners, and students.

Senior Program Manager – TELUS Student Bursary Program

Account Manager

• Lead enterprise business solutions sales initiatives for strategic accounts using our Premier Sales Organisation (PSO) methodology
• Drive digital transformation solutions for Fortune 500 and large enterprise customers
• Execute consultative selling approaches to deliver complex business solutions
• Develop C-level relationships within strategic enterprise accounts
• Manage high-value business solutions sales pipeline through Salesforce
• Build and expand a dedicated corporate account portfolio
• Develop executive-level proposals in customer terminology that clearly articulate how TELUS solutions address specific business challenges
• Lead contract negotiations, secure orders, and drive results through focused execution and competitive tenacity

Senior Account Manager – Enterprise Business Solutions

Sales Operations Manager

• Own end-to-end design of curricula aligned to business needs
• Design and facilitate behavioral sales content, coaching programs, and live workshops
• Build productive relationships with stakeholders at all levels
• Facilitate virtual training, webinars, and 'train-the-trainer' sessions
• Assess training needs using data insights and feedback
• Manage learning initiatives with discipline, meeting timelines and quality expectations
• Coach and mentor team members to support skill development and consistency

Senior Learning Specialist, Sales Enablement – Bilingual

Communications

• Own the measurement and reporting discipline for 1:1 communications across channels
• Define and own the measurement framework for 1:1 communications
• Ensure the team has the right metrics and measurement structure to support data-driven business decisions
• Use reporting and analytics tools such as Looker and Tableau to interpret performance
• Lead the performance and optimization agenda for 1:1 communications across multiple channels
• Monitor campaign, portfolio, and channel performance to identify optimization opportunities
• Translate performance insights into clear recommendations on targeting, channel mix, journey design, customer experience, and expected business impact
• Lead direct reports and broader cross-functional team members involved in 1:1 campaign measurement, reporting, and optimization

Manager, 1:1 Communications Measurement & Growth

• Join the Communications & Personalization (C&P) team and help drive the future of marketing innovation at TELUS.
• Lead the C&P strategy, business outcomes, and roadmap across marketing and service communications.
• Lead the 1:1 base growth agenda.
• Connect strategy to execution and ensure the team is focused on the right opportunities, customer outcomes, and business impact.
• Report to the Director, Communications & Personalization and lead both direct reports and a broader cross-functional pod.
• Develop executive-ready presentations that communicate strategy, opportunities, and roadmap priorities.
• Lead the identification and prioritization of 1:1 communications opportunities.

Manager, Communications & Personalization Strategy, 1:1 Base Growth

Therapist

• You’ll have the fulfilling opportunity to make a real impact in our clients’ lives, providing short-term counselling when they need support most.
• Our technology tools will enable you to reduce your administrative tasks so you can focus on what truly matters: fostering meaningful human connections.
• You will develop your clinical skills while working with a diverse and stimulating client base.
• Even while working remotely, you can rely on the generosity of your team and benefit from peer group expertise and online training to deliver the best service.
• Adapting your interventions to fit your personal style, you will provide short-term counselling to a varied client base with diverse issues, through phone and video sessions;
• You will efficiently manage administrative requirements using clinical templates and technology tools that simplify note-taking;
• You will participate in team meetings and peer groups where open discussions are encouraged.

Bilingual Social Worker, Psychotherapist, Psychologist

Business Analyst

• Partner with Product, Marketing, and Logistics stakeholders to deeply understand business challenges, strategic priorities, and decision-making needs through discovery workshops and ongoing engagement
• Take ownership of business challenges by scoping solutions, engaging stakeholders for input, and defining implementation roadmaps
• Build and maintain dashboards and data views by aggregating data from multiple systems and translating it into insights that inform strategy
• Lead process improvement initiatives by identifying bottlenecks, recommending AI-assisted automation solutions, and developing implementation playbooks
• Generate strategic business cases and ROI analyses for new initiatives, connecting data insights to business outcomes and executive strategy
• Mentor junior analysts while building a portfolio of high-impact projects
• Serve as a bridge between business and technical teams, translating requirements into solutions and ensuring alignment across stakeholders

Senior Business Analyst – Supply Chain Operations

• Architect and execute our long-term partnership strategy.
• Lead business development, manage high-value relationships, and proactively uncover novel ways to acquire customers through partner networks.
• Develop customized, data-driven marketing strategies for each partner to acquire net-new customers and add value to our existing base.
• Own the performance for each partnership, from negotiating partner terms and executing marketing tactics to measuring ROI and optimizing customer acquisition.
• Serve as the strategic voice of the portfolio, presenting to and securing alignment from senior executives and cross-functional leaders.
• Work closely with the Campaigns teams, Sales Representatives, and our Pricing team to operationalize your strategy.
• Your decisions will be grounded in customer insights and performance analytics, regularly analyzing campaign effectiveness to maximize partnership ROI.

Senior Marketing Manager, Strategic Partnerships

Financial Planning and Analysis

• Supporting the Controller with monthly and quarterly financial and KPI reporting and analysis, including consolidation of Segmented and Business unit results
• Produce, collaborate on and present deep-dive analyses to drive operational insights and opportunities, with clear ‘so-what’ takeaways for senior leadership
• Assist with external reporting requirements, including helping prepare and provide support for external disclosure materials and assisting with Investor Relations queries
• Produce ad hoc financial models and competitive comparison analysis
• Proactively seek opportunities for deselection, automation and simplification
• Build strong relationships with stakeholders from all levels

Senior Financial Analyst

Network Engineer

• Conduct technical discovery with customers and internal stakeholders to understand connectivity requirements
• Design end-to-end IoT wireless network solutions using managed cellular routers and modems
• Translate customer requirements into device configurations, deployment standards, and implementation plans
• Support customers through network integration activities including LAN/WAN design, VPN/IPsec, and routing strategy
• Provide technical guidance during customer onboarding
• Build and maintain modem and router configuration templates that set the standard for deployments
• Remotely diagnose and resolve connectivity issues across customer devices
• Perform root-cause analysis on complex networking and operational issues
• Manage firmware lifecycles and keep configurations current as customer needs evolve
• Coordinate with vendor technical support when needed
• Drive continuous improvement on operational processes and standards
• Support deployment readiness testing, validation, and handoff activities
• Own technical documentation and deployment records for each customer
• Handle customer escalations related to managed modem services
• Balance multiple active deployments and operational priorities simultaneously