TELUS

Bilingual

• Serve as the dedicated P&C Business Partner for a defined Director-level leadership team, providing end-to-end strategic and operational people support across the full employee lifecycle
• Lead annual P&C programs including year-end compensation planning, performance calibration, and merit review processes in partnership with your Director team
• Facilitate talent reviews and succession planning cycles, identifying high-potential team members, building talent pipelines, and advising leaders on development strategies
• Champion and support AI-driven people initiatives, helping leaders understand and adopt emerging tools and practices that enhance team productivity and the employee experience
• Analyze engagement survey results, partnering with leaders to design and implement meaningful, measurable engagement action plans
• Manage employee relations cases with discretion, ensuring fair process, thorough documentation, and alignment with TELUS policies and provincial employment law
• Advise and support leaders through performance improvement plan (PIP) processes — from initial documentation through to outcome, ensuring consistency and fairness

P&C Business Partner – Consultant, Bilingual

Client Services Representative

• Conduct case assessments, contacting the employee and their direct leader by telephone to explain the disability management process and gather information for assessment purposes
• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
• Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc
• Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary
• Communicate proactively with the employer’s Human Resources representative regarding any case management issues that may impact the workplace and RTW planning
• Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
• Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
• Attend Case Management and Disability Management department team meetings
• Attend client meetings
• Partnering with client stakeholders on their reporting needs, initiating report set-up and managing ongoing changes as the customer’s needs evolve
• Identifies opportunities for process improvement for the benefit of individual programs and the broader absence management department and taking action as appropriate
• Proving consultation and guidance on HR and industry best practice while partnering with client stakeholders to develop communication and training plans
• Facilitating regular discussion with the client stakeholders on the program experience
• Monthly billing reviews and approvals
• Contract renewals and processing
• Maintaining client documentation
• Other projects and tasks as assigned

Client Services Manager, Bilingual

Accounts Receivable

• Agir comme gestionnaire de service de comptes client
• Être responsable de la planification des travaux relatifs à l’administration des régimes de retraite
• Participer à la supervision et à la vérification des travaux
• Assurer le suivi de l’avancement des travaux et projets
• Former et encadrer les ressources de l’équipe
• Soutenir l’équipe dans la réalisation des différents projets spéciaux
• Élaborer le budget et en assurer le suivi
• Accroitre la satisfaction des clients en écoutant leurs besoins et en répondant à leurs diverses demandes, ainsi qu’à celles des participants et des fiduciaires
• Proposer des améliorations à nos différents processus
• Développer de nouveaux liens d'affaires, de nouvelles ententes avec les clients existants et contribuer à développer de nouveaux marchés avec les clients potentiels.

Consultant II, Gestion des comptes clients

Customer Support

• Independently design and develop cloud-native data pipelines on Google Cloud Platform (BigQuery, Dataflow, Cloud Storage, Cloud Composer, Pub/Sub) that ingest, process, and serve data from our enterprise data lake to power analytics across the organization
• Own end-to-end solution design from requirements gathering through production deployment, with architectural guidance from senior leads but final decision-making authority on technical approaches
• Collaborate with cross-functional partners—including AI engineers, BI analytics leads, and customer outcome teams—to translate business requirements into scalable technical solutions that move the needle on real business outcomes
• Build and optimize complex SQL queries and Python data processing applications that meet enterprise-grade standards for performance, quality, security, and accessibility
• Support the team in evaluating Google Cloud technology choices, testing solutions, and implementing best practices in development, security, and data governance
• Mentor junior engineers and contribute to the data engineering practice by applying modern Infrastructure as Code principles, documenting solutions, and sharing technical knowledge that elevates the team's capabilities
• Ensure production reliability by deploying, testing, and maintaining analytics pipelines with a commitment to high-quality service delivery for our internal and external customers

Senior Performance Analyst – Predictive Analytics, Customer Experience

Business Analyst

• Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
• Design pilot frameworks, define success metrics, and establish KPIs
• Present business cases and scaling recommendations to executive leadership
• Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
• Mentor teams on AI tool adoption and best practices
• Partner with vendor, QA, data, and operations teams
• Lead requirements workshops with diverse stakeholders
• Conduct monthly strategic reviews with trend analysis
• Generate actionable insights from complex datasets using business intelligence platforms
• Create compelling dashboards and visualizations for executive decision-making
• Support compensation reporting and payment processes
• Identify bottlenecks and recommend AI-assisted improvements
• Develop business cases and ROI analyses for new initiatives
• Build playbooks and best practice guides for team adoption

Senior Business Analyst

Operations

• Lead a team of nurses committed to delivering an outstanding patient experience while ensuring the quality, efficiency, and smooth operation of clinical services.
• Directly supervise nurses and serve as the primary point of contact for physicians.
• Schedule staff, manage replacements, and ensure optimal clinical coverage.
• Participate in recruitment, onboarding, training, and performance evaluation processes.
• Act as a clinical resource, team support, and engagement leader.
• Ensure compliance with clinical standards and quality and performance objectives.
• Monitor key performance indicators (patient satisfaction, operational efficiency, wait times, etc.) and promote continuous improvement.
• Oversee the use of medical equipment and act as a super-user of the Electronic Medical Record (EMR) system.
• Maintain a patient-centered approach and a high standard of service excellence.
• Manage sensitive situations and ensure effective issue resolution.
• Collaborate with internal teams to optimize the patient journey and daily operations.
• Work with other clinics to standardize and harmonize practices.
• Participate in the implementation of new processes, technologies, and services.

Team Manager – Clinic Operations, Nursing

Designer

• Identify, debug, and resolve critical system issues in our proprietary benefits platform.
• Review logs, interpret system behavior, and deliver timely solutions that keep client operations running.
• Configure platform to meet client requirements for new plan offerings, annual enrollment changes, and system enhancements.
• Produce clear configuration designs and realistic project estimates.
• Set high standards for your work, ensure deliverables are accurate and complete, and maintain effective work habits including quality, punctuality, and responsiveness.
• Analyze client business requirements, evaluate technical feasibility, and document solutions clearly so others can understand your decisions and approach.
• Work effectively as a member of the Implementation Team, supporting multiple clients, and promoting a collaborative work environment.

Design Specialist II

• Gather requirements and design intuitive solutions that solve real problems and optimize system delivery across call management platforms.
• Leverage AI tools (copilots, ChatGPT, etc.) daily to accelerate requirements gathering, design validation, and documentation.
• Partner closely with QA and development teams to craft precise acceptance criteria, validate designs, and ensure high-quality deliverables.
• Drive continuous improvement initiatives by identifying optimization opportunities, streamlining workflows, and evolving systems in response to business needs.

Growth Marketing

• Help develop and maintain the enterprise Organic Growth Strategy, aligned to TELUS Health global portfolio
• Identify, frame, and prioritise cross‑sell and upsell opportunities
• Analysing how products work together across customer segments
• Highlighting expansion pathways across the portfolio
• Clearly articulating where growth can be accelerated through portfolio connection
• Feeding prioritised opportunities into Product Council and Marketing Council forums
• Translate insight into strategic action
• Ensure insights drive decisions, not just reporting
• Produce and own the Monthly Insight Pack
• Support portfolio positioning and messaging alignment
• Partnering with Marketing and Product on value propositions
• Enable governance and prioritisation forums

Organic Growth Strategy Manager

Product Manager

• Designing and executing strategic programs that drive product intensity and multi-product customer retention within our SMB customer base
• Collaborating with sales teams
• Creating data-informed programs based on predictive models
• Conducting regular performance reviews and deriving actionable insights
• Simplifying complex data results into presentations for various organizational levels
• Executing highly cross-functional projects with marketing and sales partners
• Improving conversion and impacting business wireless targets
• Shaping and adjusting customer value propositions
• Collaborating with multiple stakeholders to develop integrated strategies
• Garnering buy-in from all levels of the organization

Senior Product Manager – Small-Medium Business (SMB) Team

Data Entry

• Under the supervision of a Technical Data Entry Supervisor, the Technical Data Entry Indexer is responsible for understanding, analyzing, locating and entering appropriate data in the respective data fields with a high degree of accuracy.
• Read source documents, such as pesticide/adjuvant/nutrient primary and supplemental labels and SDS (safety data sheets) and enter data in specific data fields on a database through a computer
• Compile, sort and verify the accuracy of data before it is entered
• Compare data with source documents
• Locate and correct data entry errors, or report them to the Technical Data Entry Supervisor
• Maintain logs of activities and completed work
• Participate in other agricultural data entry and verification projects if necessary
• Support continuous improvement initiatives, help in training new personnel upon experience
• Other duties as assigned

Technical Data Entry Indexer

• Join TELUS Agriculture & Consumer Goods' Regulatory & Compliance Managed Services team
• Understand, analyze, locate and enter appropriate data in data fields with high accuracy
• Read documents and enter data in specific fields on a database
• Compile, sort and verify the accuracy of data before it is entered
• Compare data with source documents
• Locate and correct data entry errors
• Maintain logs of activities and completed work
• Participate in other agricultural data entry and verification projects if necessary

People Operations

• Spearhead initiatives that drive measurable outcomes for the TRL team
• Architect the performance strategy—staying ahead of trends, anticipating field needs, and executing programs that enable our frontline teams to succeed
• Accountability for multiple areas of the TRL team member lifecycle including talent and performance development
• Define performance-driven program strategy: Identify future performance gaps and opportunities, establish desired outcomes/measures, design initiatives and roadmap that directly impact business results
• Stay connected to the field: Regularly engage with TRL teams to understand frontline challenges, barriers, and enablers; translate field insights into actionable program strategy and continuously refine approach based on real-world feedback
• Champion frontline advocacy: Serve as a strong voice representing TRL team interests on cross-functional teams; ensure field perspectives are embedded in all program development and delivery
• Leverage data and emerging tools: Analyze performance results using data analytics and emerging technologies (including AI) to inform strategy, identify trends, and drive continuous improvement
• Lead change management and adoption: Execute programs, drive adoption, and reinforce initiatives to ensure sustained impact
• Stay ahead of the curve: Monitor trends and advancements in organizational effectiveness, talent development, and emerging technologies; identify opportunities to innovate and enhance how we develop, motivate, and retain top talent
• Provide strategic updates: Communicate regular program roadmap updates and performance insights to senior leaders

Senior Strategy Manager – People and Performance Excellence

Customer Success Manager

• Support executive presentations and planning sessions for the global customer success organization
• Synthesize input from team leaders to establish priorities and prepare materials for leadership reviews
• Support executive escalations and risk management actions
• Provide structure and coordination for high-priority projects (GTM, Post-Acquisition Integration, organizational transformation)
• Drive process improvements to enhance sales efficiency and revenue realization
• Coordinate cross-functional alignment (Sales, PSO, Marketing, Product) and cross-BU sales initiatives
• Monitor key risk drivers and manage at-risk customer governance and reporting
• Lead risk mitigation forums and develop remediation action plans
• Drive process improvements to address root causes of churn risk

Senior Strategy Manager – Global Customer Success

Communications

• Own the Growth: Driving Business Outcomes through 1:1 Communications
• Collaborate with Marketing and Digital GTM teams to set and drive 1:1 communication targets for your core business portfolios, taking full ownership of sales and growth accountability
• Maintain a hands-on watch on all KPIs, clearly articulating the business drivers behind performance shifts (tactics, offers, conversion improvements)
• Analyze performance data to identify opportunities, diagnose issues, and translate insights into clear actions and business recommendations
• Develop and execute outbound and inbound channels orchestration strategies to effectively retarget customers via 1:1 mediums based on web, app, or inbound call behavior
• Lead the prioritization of 1:1 communications initiatives within your business area, partnering with Marketing and Channels to determine which campaigns and tactics should move forward based on business outcome and ROI
• Lead your cross-functional stakeholders in effective campaign planning, launching campaigns on time, continuous performance monitoring, insight generation, and data-driven optimization to ensure the team consistently achieves its business goals

P&C Business Partner – Consultant, Bilingual

Client Services Manager, Bilingual

Consultant II, Gestion des comptes clients

Senior Performance Analyst – Predictive Analytics, Customer Experience

Senior Business Analyst

Team Manager – Clinic Operations, Nursing

Design Specialist II

Senior Business Analyst

Organic Growth Strategy Manager

Senior Product Manager – Small-Medium Business (SMB) Team

Technical Data Entry Indexer

Technical Data Entry Indexer

Senior Strategy Manager – People and Performance Excellence

Senior Strategy Manager – Global Customer Success

Senior Strategy Manager – 1:1 Communications, Personalization Strategy