Thomson Reuters

Operations

• Territory Design & Assignment: Develop and maintain territory assignment logic for CS teams across AEM
• Customer Segmentation Models: Build and evolve multi-dimensional segmentation frameworks
• Coverage Model Analysis: Partner with CS leadership to model optimal CSM-to-account ratios
• Data Governance & Enrichment: Ensure account and contact data quality in Salesforce and CS Tool
• Segmentation Impact Reporting: Measure and report on the effectiveness of segmentation and territory changes
• Stakeholder Enablement: Translate complex segmentation logic into intuitive frameworks and documentation for CSMs, CS leadership, and cross-functional partners.

CS Operations Lead – Territories, Segmentation

Journalist

• Set editorial priorities for breaking and daily news across all formats, in conjunction with regional editor and bureau chiefs.
• Lead and coordinate a cross-format team to deliver fast, accurate, and impactful coverage.
• Ensure stories meet Reuters’ standards and client expectations across platforms.
• Make rapid editorial decisions under time pressure.
• Collaborate with regional and global editors to shape coverage and strategy.
• Mentor and coach staff, fostering a high-performance and inclusive newsroom culture.
• Drive innovation and experimentation in breaking news coverage.

Asia Breaking & Daily News Editor

AI Research Scientist

• Manage a team of Applied Scientists and Research Engineers, ensuring a high-performance culture.
• Build, mentor, and grow a high-performing team of applied scientists.
• Translate state-of-the-art AI research into scalable, production-ready solutions.
• Partner with Product and Engineering leaders to define and execute the AI-driven product roadmap.
• Oversee scaling of experiment and LLMOps platforms, balancing reusability and innovation.
• Explore emerging technologies, foster experimentation, and share impact and ideas to both technical and non-technical audiences.

Manager, AI and Applied Research

Implementation Specialist

• Act as an application and solution specialist for the ONESOURCE Pagero platform
• Deliver end-user and super-user training
• Manage several projects in parallel
• Collaborate with internal teams, including Product, Sales, and Support
• Contribute to project planning and timeline management
• Resolve customer support issues effectively
• Support pre-sales activities, such as software demonstrations and scoping for prospective clients

Senior Implementation Specialist

Customer Support

• Gestionar de forma autónoma y proactiva una cartera de clientes B2B, priorizando por nivel de riesgo
• Conducir QBRs con clientes de segmento VIP y HIGH, generando valor en cada interacción
• Anticipar y mitigar riesgos de churn mediante diagnóstico proactivo de salud del cliente
• Negociar condiciones de renovación y retención con clientes que manifiestan intención de cancelar
• Gestionar activamente la cartera de clientes con deuda vencida >90 días, diseñando planes de regularización
• Asegurar la cobertura completa del 80% de las renovaciones H2 con contacto calificado
• Ejecutar el flujo completo de casos y OPPs sin omisiones, siendo referente de buenas prácticas operativas
• Registrar y documentar todas las interacciones con precisión en Salesforce y SAP

Customer Service Representative

Artificial Intelligence

• Write and edit core communication materials in various formats
• Contribute to the development of visual and video content
• Support the creation of customer success stories and case studies
• Keep abreast of developments in AI and related technologies
• Coordinate with marketing teams to align messaging across channels

Manager, AI and Innovation Communications

Security Engineer

• Create and maintain high-quality legal content for data privacy & cybersecurity
• Research and monitor legal, practice, and market developments
• Support development of AI-powered tools with legal expertise
• Collaborate on tech development and product enhancements
• Maintain relationships with external contributors and industry groups
• Support sales and marketing initiatives

Senior Specialist, Legal Editor – Data Privacy, Cybersecurity

• Create and maintain high-quality online legal content
• Research, draft, and maintain practical data privacy & cybersecurity legal know-how content
• Monitor legal, practice, and market developments in data privacy & cybersecurity globally
• Support the development of AI-powered tools and identify methods for content development and AI solutions
• Partner with Product Management to innovate on tech development and product enhancements
• Establish relationships with external law firm contributors and industry groups
• Support sales, marketing, and respond to customer inquiries

Senior Specialist, Legal Editor – Data Privacy & Cybersecurity

Attorney

• Researching, drafting, and maintaining clear, current, and practical legal know-how content addressing the needs of startup companies for Practical Law and other Thomson Reuters products and initiatives in alignment with market practice, customer needs, and business objectives , using a variety of evolving tools, formats, and content development methods.
• Monitoring legal, practice, and market developments impacting startups to ensure personal skills and expertise and that our content remains relevant and accurate.
• Using your legal expertise to support the development of customer-focused AI-powered tools , including identifying and implementing methods that address the intersection of content development and AI-driven legal solutions.
• Partnering with Product Management to innovate on tech development, product enhancements, and the integration of AI into TR's offerings.
• Using your legal expertise and writing skills to support the development and application of internal AI editorial tools.
• Establishing and maintaining relationships with external law firm contributors and industry groups to ensure content reflects market practice and meets customer needs.
• Supporting sales, marketing, and other parts of the business, including responding to customer inquiries.

Senior Specialist Legal Editor, Capital Markets – Startups

Application Engineer

• Build End to End Solutions: Design and implement full-stack features across frontend and backend systems
• Set Technical Standards: Establish and uphold best practices for code quality, performance, accessibility, testing, and maintainability
• Collaborate Cross Functionally: Partner closely with product, design, and backend teams to shape requirements
• Drive Execution: Break down complex initiatives, provide reliable estimates, and help the team deliver work from development through production
• Mentor Engineers: Support the growth of other engineers through pairing, code reviews, and ongoing technical guidance

Lead Engineer, CoCounsel Application

• Support annual planning processes, including development and monitoring of goals and OKRs
• Design, build, and maintain executive dashboards and reporting systems for timely visibility into marketing performance
• Conduct detailed analyses to generate data-driven insights and actionable recommendations
• Coordinate and develop materials for leadership meetings and strategic planning sessions
• Create clear, compelling presentations and reports that translate complex data into executive-ready stories
• Partner with the Chief of Staff and senior leaders to streamline planning processes and improve operational efficiency
• Manage timelines, deliverables, and stakeholder engagement for strategic initiatives

Senior Strategy and Operations Lead

• Support annual planning processes, including development and monitoring of goals and OKRs
• Design, build, and maintain executive dashboards and reporting systems
• Conduct detailed analyses to generate data-driven insights and actionable recommendations
• Coordinate and develop materials for leadership meetings and presentations
• Create clear, compelling presentations, reports, and strategic communications
• Partner with senior leaders to streamline planning processes and improve operational efficiency
• Manage timelines, deliverables, and stakeholder engagement for strategic initiatives

Customer Success Manager

• Maintain close contact with clients
• Monitor product/service performance and usage
• Promote adoption of new product/service features
• Coordinate and organize schedules
• Record all interactions with clients
• Maintain clear communication and provide regular feedback to management

Customer Success Analyst

• Planning, managing, and performing client services which may include mapping and loading of client data into the OTIR software
• Preparation of custom and standard reports for customer review
• Generation of print files, preparation and transmission of IRS and state electronic files, B-Notice processing, TIN matching and penalty notice processing
• Maintaining client contacts, communications and relationships with appropriate customers
• Partnering with other teams on training and implementation of new clients or client contacts
• Available to working work extended hours and weeks

Client Engagement Specialist

Platform Engineer

• Architect and implement robust endpoint security solutions, including EDR/EPP, Vulnerability Management, DLP and AI Security.
• Drive the adoption and integration of tools for endpoint visibility and security.
• Conduct proof-of-concept testing for new security configurations, policies, and emerging technologies.
• Oversee the administration of endpoint security platforms.
• Analyze and troubleshoot security-related issues.
• Act as the escalation point for endpoint-related incidents.
• Collaborate with cross-functional teams to align endpoint security policies with organizational goals.
• Champion cybersecurity awareness and training initiatives.
• Document playbooks, runbooks, and SOPs for security solutions.
• Conduct knowledge sharing and mentorship for IT teams, incident responders, and other cybersecurity stakeholders.
• Maintain up-to-date knowledge of emerging endpoint attack tactics and security technologies.

CS Operations Lead – Territories, Segmentation

Asia Breaking & Daily News Editor

Manager, AI and Applied Research

Senior Implementation Specialist

Customer Service Representative

Manager, AI and Innovation Communications

Senior Specialist, Legal Editor – Data Privacy, Cybersecurity

Senior Specialist, Legal Editor – Data Privacy & Cybersecurity

Senior Specialist Legal Editor, Capital Markets – Startups

Lead Engineer, CoCounsel Application

Senior Strategy and Operations Lead

Senior Strategy and Operations Lead

Customer Success Analyst

Client Engagement Specialist

Senior Security Platform Engineer