U.S. Bank

Account Executive

• Sells products and services to existing and prospective customers in a centralized call center environment.
• Receives inbound sales calls and leads referred through the partner relationship.
• Discusses and assesses a wide range of payment acceptance needs and recommends and sells products or services that meet or exceed the customer's desired outcomes for their business.
• Products include but are not limited to hardware and software payment products.

Inbound Sales Executive

Human Resources

• Lead the end-to-end delivery of accommodations and accessibility advisory services, including remote work, medical, religious, and workplace adjustments.
• Ensure consistent execution of the interactive process, including evaluation of restrictions, essential job functions, and reasonable alternatives.
• Partner with key leaders and stakeholders across the organization (ER Consultants, Legal, Facilities Management, etc.) and third-party on complex or high-risk matters.
• Ensure the efficient and effective delivery of advisory services by developing success criteria for operational practices around response and resolution of provided support and service.
• Provide guidance and support on elevated complex cases and advise on recommendations and actions, effectively addressing difficult matters with executive savvy.
• Take decisive and well-rounded action in high-pressure situations, consulting with key stakeholders where appropriate.
• Support consistent policy interpretation and application of HR policies. Partners with Employee Relations or Legal on complex matters.
• Review elevated employee complaints, provide necessary coaching and complete necessary manager follow up if required; determine if escalation is appropriate to Employee Relations.
• Audit cases and provide coaching and training to advisors via side-by-side coaching and development opportunities during investigations
• Manage a regular case volume support a few business lines directly
• Identify and lead forward thinking project-based work

HR Advisory Services Manager

Client Services Representative

• Functioning as the primary, daily contact between Wealth Management, Trust, Banking, or Investment clients and U.S. Bank.
• Handle day-to-day client calls and transactions and problem resolution.
• Escalate items beyond specified authority to the assigned Private Wealth Management Advisor or respective specialist.
• Identify potential problems, compliance issues, or fraud to maximize client satisfaction.
• Develop working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.

Client Services Associate

Architect

• Lead and develop a team of architects responsible for end-to-end architecture across ICS initiatives
• Establish architectural direction across mainframe, API, distributed systems, and cloud environments
• Drive consistency, quality, scalability, and governance in architecture practices
• Oversee high-level solution design, feasibility assessments, and effort sizing for new products and business initiatives
• Partner with business and technology stakeholders to define scalable, viable architecture approaches prior to development
• Drive architecture across a hybrid, multi-technology environment, including: Mainframe platforms (core system of record)
• Distributed systems and application services
• API and integration architecture
• Cloud and microservices-based platforms
• Ensure solutions balance modernization, scalability, resiliency, and platform stability
• Collaborate closely with Product, Engineering, and Business leaders to shape solutions
• Translate business needs into clear, scalable architectural designs
• Partner with Enterprise Architecture and platform teams to ensure alignment to broader strategy
• Provide oversight of conceptual architecture design across systems and integrations
• Drive technical tradeoff decisions and long-term architecture strategy
• Influence senior stakeholders through clear, executive-level communication

Director of Architecture – Card Processing Platform

Backend Engineer

• Design, develop, and maintain applications using C# and .NET (Core and/or Framework).
• Build and integrate RESTful APIs, microservices, and enterprise integration layers.
• Develop and optimize database solutions using Oracle or Microsoft SQL Server, including queries and stored procedures.
• Participate in all phases of the software development lifecycle (SDLC), including design, development, testing, deployment, and support.
• Collaborate with business, QA, and DevOps teams to deliver scalable, high-quality solutions.
• Troubleshoot production issues, perform root cause analysis, and implement sustainable fixes.
• Contribute to CI/CD pipeline development and continuous improvement.
• Ensure adherence to coding standards, security best practices, and performance guidelines.

Software Engineer 2 – .Net

Manager

• Oversee a small staff responsible for the intake, review, summary, and escalation of background information for new and renewed commercial credit customers and affiliated parties.
• Prioritize workflow and organization as well as quality of product produced.
• Manage reviews through graduating levels of escalation when warranted.
• Maintain a continuous process improvement mindset, always seeking more efficient processes and increased precision of work product.
• Collaborate with several business lines and executive leadership.

Centralized Background Group Manager – Wealth, Corporate, Commercial & Institutional Banking

Operations

• Interpret, validate, and process incoming and outgoing trade files across multiple asset classes, including derivatives, options, futures, equities, and fixed income
• Support the movement of trade data into and out of the bank, ensuring accurate and timely transmission to internal systems and downstream partners
• Work with primary trade communication and data transmission methods, including FTP, SWIFT, Pivot, and email
• Assist with file translation and data manipulation, converting trade data into formats ingestible by internal platforms such as Eagle
• Utilize or support ETL and file translation tools, including IWS (within the Eagle platform) or similar technologies
• Partner closely with technology teams, business line partners, and subject matter experts (SMEs) to resolve data issues and support operational workflows
• Participate in client onboarding activities, including collaboration with external clients to explain file requirements, data transmission processes, and operational hand-offs
• Provide clear communication and "hands-on support" to clients when navigating data-related questions or challenges
• Support a growing, high-volume operation by demonstrating flexibility, prioritization skills, and a strong attention to detail
• Contribute to documentation, controls, and continuous improvement initiatives within Trade Operations

Trade Operations Associate

• The Portfolio Manager partners with Relationship Manager(s) to successfully manage a portfolio of Corporate Banking credit relationships.
• Grows revenue as directed by senior management by successfully closing new business relationships and retaining and expanding relationships with existing customers.
• Responsibilities include underwriting all types of credit account exposure, managing an assigned credit portfolio, successfully closing new business relationships and expanding existing relationships, managing credit risk and responding to prospect or customer credit questions and making independent calls on assigned portfolio of relationships.
• Secondarily, provides customer service, participates in joint sales calls with Relationship Manager(s), and identifies customer needs.

Credit Portfolio Manager – Education and Non-Profit

Administration

• Lead and manage teams responsible for fund compliance programs, regulatory filings, and financial statement preparation
• Oversee client relationships at a high level and support the administration teams that service them
• Proactively coordinate fund operations and communications with service providers, including investment advisors, custodians, transfer agents, fund accountants, attorneys, and auditors
• Review fund and client account activity to identify potential issues and recommend corrective actions
• Provide training and technical guidance to staff regarding regulatory and procedural changes
• Evaluate existing procedures and implement process improvements to enhance efficiency and compliance
• Provide objective guidance to other supervisors within a team
• Participate in department level initiatives, committees and working groups
• Execute strategies and drive change for the fund administration department and the entire business line
• Support business growth initiatives, including participation in new client or product activities

Fund Administration Supervisor

Account Manager

• Own the channel’s strategy and operating cadence for North America, aligned to Elavon enterprise priorities and annual growth targets.
• Define and execute the software-led distribution strategy (ISVs, platforms, vertical SaaS, marketplaces, POS, and enablement partners), including partner segmentation, prioritization, and coverage.
• Drive the commercial relationships for North American partners including direct revenue and revenue enabling relationships resulting in optimal outcomes for the business.
• Bring together accountability for NA EPP partner-sourced performance across current and new customers, including MSP relationships and other revenue motions, with clear targets and measurable outcomes.
• Establish commercial frameworks (pricing, economics, incentives, and contract standards) and lead executive deal reviews in partnership with Finance, Legal, and Risk.
• Partner with Product and Technology to align integration patterns, developer experience, and roadmap prioritization to accelerate partner onboarding and merchant activation.
• Define and track KPIs (partner pipeline, bookings, attach rates, activation, retention, and revenue) and provide regular executive reporting and insights to drive decisions. Build an inclusive culture of performance and partnership excellence.
• Lead Technical Product Sales—owning the final, solution-level validation required to close complex payment deals.

Head of North American Embedded Payment Partnerships – Solutions Consulting, ICG Account Management

Consultant

• Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset.
• Strong client relationships are based on trust, assessing and attending to customers’ banking needs.
• Obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.
• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Client Relationship Consultant, Banker

• Serve as one of the client's primary contacts, delivering a high level of customer service.
• Manage daily account administration with focus on daily and future cash positions.
• Create and deliver reporting documents to external customers within established timeframes.
• Prepare and develop reports for management.
• Respond to inquiries and coordinates resolution regarding securities issues from internal and external customers, management, internal and external auditors, and regulatory authorities.
• Adhere to strict business line Service Level Agreements.

Fund Custody Account Manager

Learning and Development

• Develop and deliver impactful sales training and coaching programs on Elavon's products and/or services for our Merchant Service Providers
• Build training content and manage it as part of Elavon’s Partner Incubation Program
• Guide the new client through training including initial web-based trainings, onsite trainings, and virtual group trainings
• Coach clients on best practices
• Conduct onsite partner meetings and quarterly classroom trainings for partners
• Maintain open lines of communications with clients during the training phase of their partnership
• Grow portfolio performance and business growth through training

Partner Training Manager

• Own the channel’s strategy and operating cadence for North America, aligned to Elavon enterprise priorities and annual growth targets.
• Define and execute the software-led distribution strategy (ISVs, platforms, vertical SaaS, marketplaces, POS, and enablement partners), including partner segmentation, prioritization, and coverage.
• Drive the commercial relationships for North American partners including direct revenue and revenue enabling relationships resulting in optimal outcomes for the business.
• Bring together accountability for NA EPP partner-sourced performance across current and new customers, including MSP relationships and other revenue motions, with clear targets and measurable outcomes.
• Establish commercial frameworks (pricing, economics, incentives, and contract standards) and lead executive deal reviews in partnership with Finance, Legal, and Risk.
• Partner with Product and Technology to align integration patterns, developer experience, and roadmap prioritization to accelerate partner onboarding and merchant activation.
• Define and track KPIs (partner pipeline, bookings, attach rates, activation, retention, and revenue) and provide regular executive reporting and insights to drive decisions.
• Lead Technical Product Sales—owning the final, solution-level validation required to close complex payment deals.
• Partner with ICG/PMI Distribution Sales, and aligned Account Managers to translate client and partner requirements into approved, implementable Elavon solutions.
• Ensure onboarding, contracting, and ongoing management meet applicable regulatory requirements and internal control standards; proactively identify and mitigate third-party and payments risk.

Head of Embedded Payment Partnerships, Solutions Consulting and Account Management

Business Analyst

• Responsible for very complex reporting projects that gather and integrate large volumes of data, performs in depth analysis, interprets results and develops actionable insights and recommendations for use across the company for customer and employee populations.
• Acquires data from multiple data sources in order to perform analysis and reporting.
• Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action.
• Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions.
• Collaborates with various partners to provide a holistic view of the analysis.
• Measures and monitors results of applied recommendations and present adjustments.
• Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards.