USAA

Business Operations

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects
• Manages the compilation, analysis and reporting of COSA data
• Acts as a subject matter expert in consulting and advising business partners on ad hoc or undefined matters related to business analytics
• Identifies and pursues opportunities to use advanced data delivery and business solutions techniques
• Interacts across key stakeholders to improve efficiency and effectiveness of reporting needs
• Directs quality work efforts, team assignments and problem resolution
• Provides consulting to define problems, insights into what happened and suggests alternative performance metrics
• Fosters proactive communication between business processes and analytics team to improve analytics delivery
• Ensures risks associated with business activities are effectively identified, measured, monitored and controlled

Lead Business Operations Analyst – Claims Workforce Analytics

Pricing Analyst

• Lead-level pricing analyst and thought leader responsible for supporting the actuarial team by leveraging expert, broad pricing knowledge to drive innovation within data capabilities, analysis, and system functionality and integration
• Influences strategic initiatives and leads multiple complex projects simultaneously
• Works closely with business partners to achieve desired outcomes
• Utilizes actuarial tools and modeling software for pricing, valuation, and/or risk management
• Oversees system testing, validation, pricing research and data acquisition activities
• Drives the team to produce integral insights to support strategic decisions
• Provides thought and/or technical expertise on complex pricing topics and influences key stakeholders on business decisions
• Assembles key participants and guides cross-functional teams in the development and implementation of solutions
• Champions and drives the strategic adoption and integration of cutting-edge analytical tools and methodologies
• Tests pricing assumptions and the appropriate premiums, interest margins, reserves, and cash values for new products
• Develops written communication and presentations that effectively convey data-driven solutions to broad audiences including cross-functional executive leadership
• Leads development of training for team members on the mechanics of relevant methodologies
• Serves as a mentor to team members and as a resource on escalated issues
• Leads risk assessments and recommends strategic changes to policies and procedures by staying current on industry trends and emerging risks
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Pricing Analyst Lead

Marketing

• Work directly with senior level executives to define the business problem and structure the strategic engagement plan
• Lead cross-functional, matrixed teams to solve highly complex and high value business problems
• Provide thought leadership that directly shapes the analysis, design and implementation of business performance approaches, developing tailor-made solutions, while working closely with clients to ensure positive impact and sustainable results
• Responsible for the day-to-day execution of one or more strategy engagements and the quality of all end products
• Responsible for developing more junior team members assigned to support strategy engagements
• Proactively communicates high quality updates to executives and other key stakeholders
• Collaborate with key stakeholders and LOB leaders to create written and verbal communications to executives that provide clear guidance on strategy timeline, owners required investments and expected results

Marketing Delivery Strategy Principal

Analyst

• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Decision Science Analyst – Intermediate Level

• Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Evaluates and uncovers strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further
• Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders
• May participate in key stakeholder meetings
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Strategy Analyst

Program Manager

• Develop and implement a comprehensive OSINT strategy aligned with USAA's overall security and intelligence objectives.
• Identify, procure, and manage OSINT tools, technologies, and resources, including software licenses, data subscriptions, and hardware.
• Establish robust processes and workflows for OSINT data collection, analysis, reporting, and dissemination, ensuring efficiency and accuracy.
• Ensure all OSINT activities comply with USAA's internal policies, relevant laws (e.g., FCRA, CCPA), and ethical guidelines.
• Build and maintain strong relationships with key stakeholders across various departments, effectively communicating OSINT findings and insights.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of the OSINT program and report on progress to senior management.
• Stay abreast of the latest OSINT trends, technologies, and methodologies, and continuously improve the program's capabilities.
• Recruit, hire, train, and mentor a high-performing OSINT team.

OSINT Program Manager – Fraud

Artificial Intelligence

• Leads the design and application of AI within the MarTech & AdTech ecosystems
• Defines agent roles, scopes, and inter-agent orchestration
• Partners closely with business, technology, data and modeling, and risk stakeholders
• Drives innovation and adoption by embedding AI into core marketing platforms
• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights

MarTech AI Expert

Product Manager

• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
• Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities into initiatives and drives execution strategy.
• Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs.
• Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses.
• Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
• Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity for improvements; follows through to ensure applicable improvements are implemented.
• Sets the standard for preparing compelling presentations, and other forms of communication to communicate complex concepts to a diverse audience, including senior leadership.

Lead Digital Product Manager

Customer Success Manager

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Works with different technologies, internal and external to have oversight of development, testing and controls.
• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors other Product Owners.
• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Outbound & CRM Configuration

• Lead a team that supports P&C product P&L at a state level
• Accountable for achievement of property and casualty (P&C) insurance profit and growth targets on a state product basis
• Develop strategic vision and tactical plans to profitably expand USAA product line market share
• Focus on state level product competitive and financial KPIs to anticipate and react to potential trends
• Identify opportunities to make impacts across P&C, which drive best practices and innovation across the organization
• Responsible for developing and implementing state level P&C product line strategies
• Effectively communicate complex ideas and strategies to key business stakeholders
• Work with complex large data sets and develop analytical insights for implementation
• Build credibility with and influence cross-functional business partners and senior leadership
• Drive alignment between key business partners to achieve strategic goals at a state level
• Partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationships with local regulatory agencies and industry organizations
• Lead regular business reviews to align knowledge of state performance
• Represent Product Line Leader on a national basis as subject matter expert in strategy, product enhancements, underwriting, pricing, marketing, and other initiatives
• Build, develop, and lead a team of individual contributors through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, P&C Product Management – State Management

Underwriter

• Manage a team of staff insurance professionals in planning, developing, and administration of USAA Group P&C products and programs which support both corporate and P&C operational performance objectives
• Directs the identification, analysis, development, and implementation of complex initiatives that maintain the relevance and integrity of our underwriting policies, processes and programs
• Implementation may include overseeing business configuration efforts, including testing and deployment
• Directs the development, maintenance and optimization of existing processes and systems to comply with legal and company requirements while delivering maximum ROI
• Ensures adherence to established policies and effective program support
• Manages identification and implementation of opportunities to improve processes and systems to increase member conductivity, employee experience, risk mitigation, and operational efficiency

Director, P&C Underwriting – Focus on Process Excellence

Director

• Manage the end‑to‑end execution of complex, multi‑phased ecosystem initiatives, translating strategy into integrated, actionable delivery across product, platform, and partner workstreams.
• Orchestrate cross‑functional teams in a highly matrixed environment, aligning stakeholders around a unified roadmap while proactively managing dependencies, risks, and execution performance.
• Drive seamless, connected customer journeys by coordinating internal teams and external partners, ensuring technical integration, operational readiness, and consistent delivery quality.
• Serve as the central point of leadership and executive communication, providing clear visibility, influencing prioritization, and establishing governance, processes, and accountability to deliver scalable, high‑impact outcomes.

Product Development Director – Ecosystems

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Executes robust test plan (user acceptance testing, production validation).
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Development Product Owner I – Desktop Tools

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Program Manager

Financial Crime

• Executes independent model validation control activities for lower risk, in-house and vendor, models
• Conducts validation activities for low-risk, in-house models, and assists, under supervision and in collaboration with peers, on higher risk, complex and vendor models
• Conducts back-testing, diagnostic testing, sensitivity analysis, benchmarking, and other validation tests/analyses on lower risk models; collaborates with senior-level validators for higher risk models
• Executes and assists in replicating model development and may help develop challenger models through principles of predictive modeling, machine learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, and/or other techniques
• Reviews at a working experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes
• Assesses the materiality of model changes and conducts model change validations
• Produces and delivers validation reports and related validation work to model validation management and model stakeholders
• Executes the independent model validation process compliant with the written risk and compliance policies and procedures at a working experience level
• Evaluates model risk control strengths around model development, implementation, and use