Vizrt

Account Manager

• The Strategic Account Sales Manager (SAM) will be primary responsible for growing, developing and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts in our Media & Entertainment vertical.
• This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus.
• Maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience.
• The SAM will collaborate with the customer success team, and the wider CRO and Marketing organizations to help drive a positive customer experience and satisfaction.
• The SAM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs.
• Conduct comprehensive account reviews at least quarterly with customers.
• Ensure early and ongoing engagement in the customer’s demand identification, evaluation and buying process to partner with them to identify their business needs and tailor solutions to match them.

Strategic Account Manager – Media & Entertainment

• Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer organization.
• Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.
• Develop, implement and drive Strategic Account plans for any Top 50 account.
• Develop and provide functional demonstrations of the solutions to clients and solicit client feedback on product features and capabilities to provide actionable inputs to the company's product management teams.
• Work with marketing and pre-sales to create demos and business pitches that demonstrate value to customer needs, growth and future development.
• Conduct comprehensive account review at least quarterly with customers.
• Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues.
• Ensure early engagement in the customer buying process to diagnose customers' needs and tailor solutions to match them.
• Ensure clients know any changes to offer related processes and procedures, including operational and business management changes.
• Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the company platform proactively.
• Map and maintain relationships with key decision makers across all relevant customer departments.
• Monthly customer status calls with Support org. and professional services.
• Hunt and identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the prospect.
• Act as an expert in analyzing customer needs, provide insights, manage expectations and communicate with clarity the Vizrt value proposition and USP.
• Diligently follow up and manage extensive customer contact including presentations, demonstrations, group meetings and sales calls (touchpoint management).
• Drive sales campaign and strategic initiatives, plan for regional growth, identify opportunities for solution expansion.
• Understand the competitive landscape in the (region), providing insight on strategic targets, new emerging players and the shifting rights packages.
• Drive and track key performance metrics.
• Accurately forecast sales opportunities via pipeline report.
• Manage the sales process from opportunity identification to closing.
• Leverage cross-functional company resources to understand customers drivers and streamline sales efforts.

Strategic Account Manager – Sports

Support Engineer

• Accept all inbound customer contacts via phone, chat, email, or the Global Support Portal.
• Prioritize case workload according to the Global Support priority process.
• Troubleshoot issues, identify solutions, and work in partnership with customers to ensure timely resolution and customer satisfaction through effective communication.
• Escalate cases to the appropriate departments when necessary (e.g., Professional Services).
• Take ownership of individual performance to achieve KPI targets.
• Adhere to the Global Support Quality Framework.
• Ensure complete and effectively communicated handovers when appropriate.
• Proactively manage upward communication with the Global Support leadership team, raising concerns and identifying areas for improvement while recommending appropriate solutions.
• Proactively share knowledge and expertise with colleagues and management.
• Attend regular meetings with fellow Global Support Engineers to review common issues and best practices, providing summaries and feedback to the Head of Support.
• Mentor new team members and support their onboarding through the Vizrt Buddy Program.
• Attend and contribute to regular support meetings with key accounts, confidently communicating case updates.
• Act as an escalation point for Level I Support Engineers, coaching and mentoring team members where appropriate.
• Confidently handle customer conflicts, de-escalate challenging situations, and ensure successful resolution.
• Attend training sessions on new product offerings and deliver internal knowledge-sharing sessions to the Global Support team.
• Cover the responsibilities of the Global Support Manager during periods of absence or travel, including coaching, developing, and performance-managing Global Support Engineers.
• Confidently visit customer sites, review installed systems, identify variances, and provide recommendations for improvement.
• Participate in Quarterly Business Reviews (QBRs) alongside Sales to provide updates on support performance and customer cases.
• Take ownership of a personal development plan and actively pursue career growth within the Vizrt Group.

Senior Graphics Technical Support Engineer

Financial Planning and Analysis

• Own and drive the Finance Transformation roadmap across the Group, with a strong focus on digitalization, automation, and AI-enabled finance processes.
• Design and maintain the Finance Target Operating Model aligned with the company’s growth strategy and integration objectives.
• Lead process harmonization, simplification, and standardization initiatives across Group Accounting and Finance functions.
• Act as the process owner for core Group Accounting processes, ensuring consistency, scalability, efficiency, and control.
• Identify opportunities to improve reporting quality, operational efficiency, and decision-making through technology and data optimization.
• Support the modernization of ERP, consolidation, and reporting environments.
• Act as a strong change agent within the Finance organization, promoting transformation initiatives and ensuring stakeholder alignment.
• Play a key role during integration phases following mergers and acquisitions, supporting finance integration, process alignment, and governance implementation.
• Facilitate adoption of new processes, systems, and ways of working across local and Group teams.
• Coordinate cross-functional initiatives to ensure successful implementation and sustainable change.
• Lead and coordinate strategic ad-hoc projects sponsored by the Group Accounting Director or CFO.
• Ensure projects are aligned with the Finance Target Operating Model and transformation roadmap.
• Establish project governance structures, milestones, risk management, and reporting mechanisms.
• Provide structured support for stakeholder requests related to finance transformation, reporting, integration, and process improvement initiatives.
• Support the strengthening of internal control frameworks through process standardization and automation.
• Contribute to the enhancement of governance, compliance, and finance operating procedures.
• Drive a culture of continuous improvement and operational excellence across the finance organization.
• Delivery of the multi-year Finance Transformation roadmap.
• Harmonization and standardization of finance and accounting processes across the Group.
• Successful execution of integration projects following M&A activities.
• Improvement in finance process efficiency, automation, and reporting quality.
• Sustainable adoption of new tools, processes, and governance models.
• Transparent tracking and communication of transformation benefits and KPIs.

Transformation Manager, Finance

Administration

• Manage the end-to-end business relationship between Vizrt and its distributor partner.
• Act as the central operational coordination point ensuring alignment across sales operations, forecasting, inventory management, renewals, marketing coordination, and partner enablement activities.
• Ensure that all operational processes, data flows, reporting cadence, and cross-functional coordination are executed accurately and efficiently.
• Coordinate daily and weekly alignment between SDR, Technical Sales Specialist, and distributor teams.
• Own daily, weekly, and monthly operational reporting for distributor performance.
• Facilitate monthly order and forecast alignment meetings.
• Monitor distributor inventory levels and product availability.
• Track lead lifecycle governance and follow-up accountability along with compliance.

Distribution Administration Manager – Channel Sales

• The Strategic Account Sales Manager (SAM) will be primary responsible for growing, developing and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts in our Enterprise vertical.
• This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience.
• The SAM will collaborate with the customer success team, and the wider CRO and Marketing organizations to help drive a positive customer experience and satisfaction.
• The SAM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs.

Strategic Account Manager – Enterprise

• The Strategic Account Sales Manager (SAM) will be the primary person responsible for growing, developing and maintaining strategic relationships with a specific set of Vizrt’s Strategic Accounts in our Enterprise vertical.
• This person will work to identify, understand and satisfy customers' needs, grow demand for Vizrt’s solutions and close opportunities aligned to Vizrt’s quarterly and monthly linearity focus, maintain relationships at all levels, resolve any issues promptly, and consistently deliver a positive customer experience.
• The SAM will collaborate with the customer success team, and the wider CRO and Marketing organizations to help drive a positive customer experience and satisfaction.
• The SAM is expected to build long-lasting, profitable relationships with clients, always striving to find the solutions that best fit individual clients' specific needs.