Customer Retention Specialist

• Re-negotiate contracts to retain customer business
• Mediate customer requests while maintaining revenue
• Utilize sales skills to uncover client service issues
• Manage assigned cases within service level expectations
• Proactively contact at-risk customers using approved sales tactics
• Exercise discretion for credits and approvals according to policies
• Effectively utilize technology based CRM tool

Retention Sales Specialist

Program Manager

• Provide exceptional customer service to large accounts.
• Handle bid work.
• Conduct site visits, waste audits, and address safety concerns.
• Manage highly transactional accounts.
• Establishes and maintains a high level of customer satisfaction.
• Communicates to and works to resolve unique customer issues.
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
• Updates and secures customer service agreements.
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)

Program Manager, Key Accounts

Sales

• Supports the growth and development of the Bagster line of business
• Soliciting orders for the Bagster program by identifying prospects
• Telephoning respective contractors to persuade them to purchase the Specialized WM product
• Building new business relationships with contractors and home restoration businesses
• Developing and implementing sound retention strategies

Contractor Sales Specialist, Bagster

Onboarding Specialist

• Manages daily driver candidate interviews
• manages logistics of scheduling on site interviews at various sites
• responsible for Weekly new employee onboarding training
• partners with multiple business units to lead workforce planning and set staffing goals
• oversees candidate offer process in partnership with Talent Acquisition partners
• responsible for assurance of OJT completion
• investigates why employees are leaving the company
• assists District manager in the creation and execution of retention strategy
• creates and submits weekly and month end reports to senior management

Onboarding Optimization Manager

Business Analyst

• Conducts business process analyses, needs assessments, and preliminary cost / benefit analyses
• Works with management, stakeholders, impacted users, and individual team leaders
• Coordinates cross functionally as well as with onshore and offshore resources
• Assists with, create, and can communicate out on a large basis projects plans
• Conducts business processes and systems analysis
• Assists with deliverables, cost, schedule and quality of one or more enterprise solutions projects
• Reviews progress and evaluates results for accuracy and efficiency
• Works with internal and external customers, suppliers and other partners to resolve problems
• Drives the project(s) and the organization toward achieving business results

Business Solutions Analyst II

Account Executive

• The Senior Account Executive (SAE) will cover Jackson, MI and everything along the I-90 corridor over to Belleville, MI.
• This position will mostly work from home and candidates must live in the territory.
• This position is a combo hunter / farmer, meaning you will be responsible for new business (hunting) as well as retention of existing accounts (farming), with a heavy emphasis on hunting (in-person cold calling and prospecting for new business).
• The Senior Account Executive role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers.
• Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• The SAE will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions.
• All escalations for customer service within the defined territory will be resolved through this position.
• SAEs are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business to business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve goals for new sales.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that are compliant with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers' needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Outside Sales Account Executive

• Cover a territory in South Bend and Mishawaka, IN
• Responsible for new business acquisition and retention of existing accounts
• Prospect and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies for revenue growth
• Manage existing business relationships with retention strategies
• Handle customer cancellation requests and provide ongoing education of contract details
• Collaborate with internal teams to resolve customer issues

• Acts as a liaison between the Technology and the business of new systems and enhancement of existing systems.
• Conducts entry-level business process analysis, needs assessments, and preliminary cost/benefit analysis.
• Coordinates with users to determine and document business and user requirements, process flow definitions, and functional specifications.
• Responsible for document repositories, maintenance, and updates of project documentation library.
• Assists project team with gaining business user acceptance.
• Reviews progress and evaluates results for accuracy and efficiency.

Analyst I, Digital Business

Supervisor

• Supervises and provides direct leadership for technicians
• Manages work flow and assigns tasks
• Oversees the day-to-day operations of employees in the maintenance shop
• Coordinates and supervises all maintenance work and repairs, and monitors progress and quality
• Reviews driver repairs and other maintenance requests and prepares work order documents
• Performs mechanical duties as needed
• Monitors inventory of replacement parts and restocks as needed
• Oversees personnel including coaching, training, evaluating employee performance, and conducting disciplinary action as needed
• Creates and submits reports as necessary

Fleet Maintenance Shift Supervisor

Assistant

• Each day, you'll play a key role in keeping our plant running at its best, maintaining everything from balers and conveyor belts to gearboxes, electrical motors, pulleys, shafts, and bearings.
• Conduct preventive maintenance inspections (PM) and diagnose, repair, and rebuild major equipment and components, including balers, conveyors, hydraulic power packs, eddy currents, electro-magnetic belts, optical sorters, diverters, compressors, trash compactors, motors, glass breakers, wire tie systems, fans, pumps, forklifts, front-end loaders, and building equipment.
• Maintain the Daily Equipment Inspections (DEI) backlog.
• Adjust work procedures to meet production schedules and inform the Sr. Plant Maintenance Manager if additional work is needed or cannot be completed within Standard Repair Times (SRTs).
• Inspect the quality of third-party repairs and rebuilds.
• Recommend improvements to enhance production, equipment performance, and product quality.
• Multitask and manage multiple priorities with efficiency.
• Respond to emergency breakdown service calls.
• Perform work with limited supervision while maintaining high standards of performance.
• Be flexible with your work schedule, which may include nights and weekends to meet operational needs.
• Maintain a clean, safe work area in compliance with Corporate/OSHA standards and ensure all work is completed according to safety procedures.
• Perform repairs in line with Waste Management Safety, Life Critical Rules, and OSHA requirements.

Assistant Industrial Maintenance Technician – 3rd Shift

Manager

• Deliver industry leading maintenance performance and asset utilization.
• Prioritize and communicate replacement and rebuild capital needs.
• Ensure safe and reliable heavy equipment is available.
• Manage effective utilization of heavy equipment assets.
• Implement cost reduction initiatives that drive value and support company goals.
• Monitor effectiveness of company programs and track feedback for performance improvement.
• Conduct heavy equipment fleet evaluations and ensure maintenance standards are met.

Heavy Equipment Area Manager

• Study and analyze the market territory
• Develop business opportunities and persuade prospects to purchase WM services
• Meet monthly sales activity targets with a minimum of 50 interactions per day
• Manage a client portfolio and their needs
• Conduct sales campaigns via telephone outreach

Sales Specialist – Construction

• Subject Matter expert for assigned functions.
• Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
• Tracks issues to resolution within department and in partnership with other groups.
• Monitors overall workflow to ensure timely completion of projects and daily work requirements.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Monitors department processes and workflow to ensure overall accuracy and quality of data and work output.
• Determines areas of risk as new or changed processes are implemented.
• Recommends changes, updates and processes for continuous improvement in areas of expertise.
• Evaluates current training methods and materials for assigned group and recommend improvements. Reviews and creates training as needed.
• Other duties as assigned.

Analyst I, Business

• Responsible for prospecting and closing sales to new customers to achieve budgeted sales goals.
• Manage existing business relationships to achieve budgeted sales and price goals.
• Handle all customer cancellation requests and secure contract agreements from non-contracted customers.
• Conduct site visits the majority of the week with some overnight travel required.

Senior Account Executive

• Identifies the market (sales and profits) potential in the geographical locations of the district.
• Participates in the development of the sales activities and ensures sales activities that support the district plans.
• Implements various sales and marketing strategies to achieve sales goals and increase branch revenue.
• Ensures that the district’s growth is sustainable through the active management of the district aggregate prospect pipeline.
• Manages the training of sales professionals utilizing corporate training, weekly one-on-one meetings, ride-alongs, and quarterly training workshops.
• Performs other duties and responsibilities, as assigned.

Retention Sales Specialist

Program Manager, Key Accounts

Contractor Sales Specialist, Bagster

Onboarding Optimization Manager

Business Solutions Analyst II

Senior Outside Sales Account Executive

Senior Outside Sales Account Executive

Analyst I, Digital Business

Fleet Maintenance Shift Supervisor

Assistant Industrial Maintenance Technician – 3rd Shift

Heavy Equipment Area Manager

Sales Specialist – Construction

Analyst I, Business

Senior Account Executive

District Manager, Sales