Program Manager

• responsible for the design, development, implementation, and maintenance of enterprise Succession Planning, Critical Roles Identification, and Internal Mobility.
• involves needs analysis, program/process design, evaluation, project management, and research on current trends and best practices related to driving enterprise adoption of succession planning best practices.
• collaborate with Human Resources Business Partners and business leaders to identify critical roles and ensure WM has a deep bench of ready-now and ready-soon leaders.
• partner with Talent Acquisition and Human Resources Business Partners to ensure effective and efficient movement of employees across the enterprise.
• use project management, strategic communication and relationship building skills to drive the creation and adoption of enterprise-wide succession planning and internal mobility solutions, by managing the planning, project operations, and stakeholder communications.

Program Manager, Talent Succession & Mobility

Manager

• Responsible for accelerating the rate of change across the enterprise by leading and/or working on cross functional teams to drive economic and operational efficiency.
• Manages small projects or portions of larger projects over long periods of time and across multiple disciplines.
• Develops new ideas and processes and manages pilot implementation to drive improved business operation.
• Develops and implements an effective operations improvement process.
• Utilizes financial analysis and data mining software/techniques to evaluate the effectiveness of current processes.
• Ensures process implementation and improvement through direct communication and solicitation of feedback.
• Manages one or more staff analysts.

Senior Business Optimization Manager

Engineer

• Engages, directs, and manages professional consulting firms...
• Maintains a strong working relationship with regulators...
• Manages landfill construction projects from overseeing the preparation of construction plans to final approval.
• Actively manages and tracks capital budgets for engineering and construction projects...
• Coordinates landfill capacity tracking to help manage this key asset.
• Provides continuous evaluation of sites for adherence to construction and permit documents.
• Collaborates with other professionals and subject matter experts within WM...
• Participates in review of acquisitions and coordination and evaluation of divestitures...
• Assists in training and provides mentorship and supervision of WM technical staff assigned to your team.

Engineer III

Sales

• Lead day-to-day team performance through supervision, coaching, onboarding, and ongoing development of team members.
• Drive performance management routines, including check-ins, one-on-ones, and development planning aligned to organizational goals.
• Monitor and manage operational performance, including real-time service levels, queue health, and workload execution.
• Own performance reporting and insights, providing regular updates on trends, risks, and opportunities to leadership.
• Oversee execution of core operational tasks, including account setup, data entry, and maintenance across WM systems, electronic record management, and adherence to knowledgebase standards.
• Ensure accuracy and quality of team deliverables by enforcing data integrity standards and overseeing Quality Assurance (QA) of account setups and system updates.
• Coordinate with internal partners to support project execution, resolve issues, and maintain alignment across system and process changes.
• Implement, maintain, and enforce SOPs, standardized workflows, and knowledge management practices, including ownership and ongoing development of the team’s knowledge base.
• Lead continuous improvement efforts by identifying process gaps, conducting root cause analysis, and implementing solutions to improve performance and efficiency.
• Partner cross-functionally to improve data quality, system compliance, and end-to-end operational handoffs.
• Serve as the primary escalation point for complex, high-impact, or cross-functional operational issues.
• Lead change initiatives and implementation of new processes, tools, and enhancements, ensuring team adoption and sustained performance.
• Foster a culture aligned with WM’s core values, promoting accountability, safety, integrity, and continuous improvement to drive operational excellence and team performance.

Customer and Sales Support Manager

Account Executive

• Receives inbound calls and makes outbound sales calls to perspective and existing customers to sell WMHS’s services and/or products
• Acquires new customers and converts existing customers through prospecting in assigned territory, outbound marketing / lead campaigns and referrals
• Builds a pipeline of potential future business by prospecting via marketing / lead campaigns, territory lists, the Internet and other sources identified
• Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals
• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, close rates, average order size and task management activities (i.e. sales cycle, pipeline and case management)

Inside Sales Representative – MW Prod, WMHS

Analyst

• Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions
• Measure success and improvements using KPIs and metrics to track customer feedback trends and identify areas for improvement
• Continuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experience
• Provide ongoing support, working closely with stakeholders on education of relevant metrics, improvement opportunities and documentation of findings
• Utilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levels

Analyst II, Voice of the Customer

Pricing Analyst

• Implements and maintains pricing infrastructures.
• Evaluates effectiveness of pricing strategies and modifies pricing structures and outputs as needed.
• Recommends and implements monthly price increases and coordinates with Sales and Billing for implementation.
• Collects and analyzes complex financial, statistical, and strategic information in order to maintain pricing tools and support pricing proposals.
• Creates and analyzes advanced reports for customer and route profitability.
• Provides reporting and documentation and serves as the point-of-contact for pricing inquiries from internal sales department, but not customers.
• Provides support and direction to less experienced pricing analysts.

Senior Pricing Analyst

• Acquires new customers and converts existing customers through prospecting in assigned territory(s), outbound marketing / lead campaigns and referrals.
• Receives inbound calls and makes outbound sales calls to prospective and existing customers to sell Stericycle’s services and/or products.
• Effectively utilizes consultative selling strategies to attain a minimum 100% of assigned revenue and quota goals.
• Effectively uses internet and other resources to better understand client’s industry and business needs.
• Target upgrade and cross-sell opportunities of additional Stericycle products/services.
• Builds a pipeline of potential future business by prospecting via synchronous and asynchronous channels including but not limited to telephone, email, video messaging, and other virtual selling channels, utilizing marketing / lead campaigns, territory lists, the Internet and other sources identified.
• Effectively meet or exceed assigned performance metrics and key expectations within assigned parameters including number of outbound calls, number of agreements sent, close rates, average order size and task management activities (i.e. sales cycle, pipeline and case management). Track details and results for all leads, opportunities, issues and losses.
• Based upon the Rules of Engagement policy, all prospects / calls must be researched, verified via the Customer Relationship Management (CRM) tool.

Inside Sales Representative – Shred Auto

• Manages the day-to-day operations of centralized dispatch.
• Assists in meeting the Area’s efficiency goals for all lines of business.
• Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability of the sites and Area overall.
• Maintains and understands Service Machine standards.
• Delivers verbal and written disciplinary action to employees when necessary.
• Conducts performance reviews for employees using the standard process and other appropriate performance management tools.
• Recruits, selects, hires and ensures training of dispatch employees.
• Performs other duties as assigned.

Centralized Dispatch Manager

Technical Project Manager

• Manage defined projects for permanent services from customer order through billing including new customer implementations, contract renewals, existing customer projects and de-implementations.
• Interact with clients, sales and other departments to understand client scope of project and requirements, and ensure all departments are aligned with approach.
• Serve as Project Managers for all implementations and de-implementations including managing, tracking and reporting of all progress.
• Provides assessment and recommendations to sales, clients and management through project progression including identifying any areas of risk.
• Work cross functionally with other departments including Vendor relations, WM Market Areas and WMCS to ensure services are procured, implemented, executed, and invoiced accurately to clients.
• Create and execute project plans and reporting for all projects.
• Manage internal processes and teams to ensure projects are initiated and completed in a timely manner and communicate any risks.
• Lead meetings with employees, sales and external customer/vendors to track projects progress against critical path dates and dependencies.
• Assist with special projects within Launch department or as part of cross-functional teams as required or assigned.
• Present project deliverables to clients and explain those results.
• Provide issue mitigation and resolve escalations.

Account Manager

• Managing business to business sales relationships
• Developing detailed proposals encompassing multiple services
• Researching aspects of the waste and environmental services business
• Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
• Assignment management
• Building trusting relationships
• Providing high-impact Communication
• Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth
• Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations
• Devising sales approaches and solutions
• Marshalling resources
• Sales negotiation
• Sales opportunity analysis

Account Manager – Construction Sales

Accounts Receivable

• Manage a portfolio of customers and develop efficient and effective collections strategies
• Maximize cash recovery; make pragmatic decisions on collection issues escalation, service release/suspension, adjustments/ write-offs, etc.
• Negotiate effectively with customers and internal stakeholders to deliver solutions in difficult situations.
• Develop effective relationships with our customer’s AP department and key senior finance leaders
• Actively partner with internal stakeholders on the order-to-cash process
• Coordinate work activities with an offshore team
• Leverage Agile methodologies to improve processes
• Support an environment of constant innovation

Accounts Receivable Analyst

• Manages daily driver candidate interviews, will be able to partner with multiple sites and meet candidates on site, to provide a realistic job preview.
• Manages logistics of scheduling on site interviews at various sites. Will also be responsible for Weekly new employee onboarding training.
• Partners with multiple business units to lead workforce planning and set staffing goals for sites. Is responsible for helping move those sites toward achieving those goals.
• Oversees candidate offer process in partnership with Talent Acquisition partners.
• Responsible for assurance of OJT completion, and assignment of a Dedicated Driver Trainer/Mentor.
• Investigates, why employees are leaving the company and provide feedback to business unit leadership, Operations Solutions Manager, Talent Acquisition, and People Team.
• Assist District manager in the creation and execution of retention strategy for frontline employees.
• Creates and submits weekly and month end reports to senior management.

Manager, Onboarding Optimization

• Coordinates Sales programs and acts as a liaison between Sales and other departments.
• Performs basic clerical and statistical reporting for Sales on a daily basis.
• Provides detailed reports to the sales force on ranking, and monitors rankings on a monthly basis.
• Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.
• Audits monthly commission and expense reports to clarify and direct uniform sales policies and procedures.
• Provides information to Sales Managers on a daily basis.
• Reviews system changes and preparation of mail campaigns and endorsement agreements for National Account Programs.
• Monitors Sales Manager salaries and commissions providing statistical information for structural review.
• Designs forms and supervises layout and desktop publishing.

Sales Coordinator

• Presents the full line of WM services to prospective WM customers
• Manages existing revenues and develops revenue opportunities within an established geographical territory
• Conducts customer site visits within the greater San Diego area and/or Orange County
• Achieves or exceeds budgeted revenue goals for new business with industrial and hazardous waste customers