CVS Health

Principal

• Serve as functional training lead for assigned applications or workstreams
• Develop, maintain, and update role-based curricula, training materials, and reference tools
• Support training readiness activities, including needs assessments and deployment preparation
• Provide guidance, mentoring, and quality oversight to Credentialed Trainers to ensure consistent training delivery standards
• Partner with operational and clinical stakeholders to align training with real-world workflows and change impacts
• Identify training risks and gaps and recommend mitigation strategies
• Participate in implementation activities including testing, dress rehearsals, and go-live support
• Contribute to continuous improvement of training standards, processes, and delivery models

Senior Principal Trainer

Content Manager

• Oversee training environment strategy, structure, and governance across implementations and optimization efforts
• Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
• Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
• Establish and maintain standards for training documentation, job aids, and learning materials
• Develop and manage a centralized intake and prioritization process for education materials
• Ensure all training content aligns with system workflows, deployment timelines, and operational needs
• Monitor environment readiness, identify risks, and drive mitigation strategies
• Lead continuous improvement efforts related to training environments and content processes
• Provide oversight and quality assurance for documentation across teams

Senior Manager – Epic Training Environment, Content Strategy

Project Manager

• This position is responsible for facilitating onboarding activities for Service Operations class hires prior to training.
• The role supports high-volume hiring classes spanning multiple lines of business and ensures a seamless transition for new colleagues.
• Key responsibilities include creating a welcoming environment, delivering new colleague orientation, assisting with initial equipment set up for new colleagues, checking system access for new colleagues, data tracking/trending and reporting, and overseeing quality assurance of project execution activities.
• Holds accountability for leading and coaching new colleagues through the onboarding experience while independently overseeing and leading the classroom environment.
• Tracks, measures, reports, and regularly communicates colleague progress and project status to management for effective project management.
• Facilitates meaningful virtual and in-person learning experiences using a variety of tools and across a range of subject areas for new hire colleague onboarding training.
• Manages logistics for learning programs as needed, including scheduling, preparing and disseminating training materials and coordinating with participants.
• Assists as needed with handling access requests, equipment orders and assisting staff to troubleshoot system issues for new hires and existing staff within the call center.
• Interacts with and collaborates with leadership to schedule, plan, and facilitate onboarding.
• Assists in developing project plans, schedules, and resource allocation to ensure successful project execution.
• Collects, analyzes, and reports project data and metrics to track progress, identify trends, and provide insights for decision-making.
• Conducts research and gathers information to support project planning, risk assessment, and problem-solving.
• Communicates with cross-functional teams internally to gather requirements, define project objectives, and support the development of project deliverables.
• Maintains and updates databases and data repositories, managing data access, permissions, and security controls to protect sensitive information.
• Contributes to the preparation and delivery of project presentations and reports for stakeholders and executive leadership.
• Carries out support for project communication and stakeholder management through timely and effective communication.
• Escalates the implementation and adoption of project management best practices within the organization to improve business processes.
• Contributes to cross-functional initiatives that focus on improving data management processes, data quality, and data governance frameworks.

Project Analyst – Facilitator

Physician Assistant

• Provide In-Home Health Evaluations
• Engage with people in their homes
• Conduct virtual visits as needed
• Review medication and medical history
• Perform physical evaluations
• Use an iPad and clinical workflow

In-Home Nurse Practitioner, Physician Assistant

General

• Provide In-Home Health Evaluations
• Engage with patients in their homes
• Conduct virtual visits as needed
• Perform medication and medical history review
• Carry out physical evaluations

In-Home Physician

Backend Engineer

• Leverage programming skills to design and implement efficient and reliable digital solutions
• Write code, develop software components, and implement functionalities according to project requirements
• Collaborate with the development team and other stakeholders to design and define the technical architecture and infrastructure required for the digital solutions
• Contribute to technical discussions, proposes design patterns, and makes architectural decisions to ensure scalability, performance, and maintainability
• Test own code and participates in the overall quality assurance process
• Write and execute unit tests, conduct code reviews, debug, and troubleshoot issues to ensure the reliability and stability of digital solutions
• Participate in agile or other development methodologies, attend meetings, and contribute to project planning and progress tracking
• Create and maintain technical documentation, including system designs, specifications, user guides, and other relevant documentation
• Seek opportunities for professional development and growth, such as attending conferences, taking online courses, or participating in relevant training programs

Software Development Engineer – Java

Full-stack Engineer

• Lead the AIOps strategy, roadmap, and operating model
• Own the observability-to-AIOps pipeline
• Design and implement event intelligence
• Advise operations, service owners, and leadership stakeholders
• Develop ServiceNow-centric AIOps integrations
• Establish governance for operational AI
• Build and operationalize agentic AI workflows
• Enable closed-loop automation and self-healing
• Partner with NOC/SOC, infrastructure, and application owners
• Create enablement materials and coach teams

Principal AIOps Engineer

Product Manager

• Drive product adoption by partnering with stakeholders and bringing a strong understanding of the healthcare landscape and member needs.
• Define and execute product strategy and roadmap for the Cost Estimator Tool, aligning vision to business goals and measurable outcomes.
• Lead cross-functional collaboration across product, clinical, digital, engineering, data, and operations to deliver integrated, end-to-end solutions.
• Guide teams through discovery, delivery, and ongoing optimization, ensuring the product delivers value for members and the business.
• Use data, user research, and rapid experimentation to identify pain points, validate solutions, and improve engagement and usability.
• Translate strategy into actionable epics, features, and user stories within a SAFe/Agile environment.
• Identify and manage dependencies, risks, and tradeoffs to deliver on time while maintaining quality.
• Define, track, and communicate KPIs and success metrics; use insights to drive continuous improvement.
• Stay current on digital health and transparency trends, applying emerging approaches to improve the member experience and support better health outcomes.

Senior Manager, Digital Product

Pharmacist

• Support the pharmacy team in delivering operational and service excellence within your store
• Ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately
• Assist patients and customers to deliver an exceptional experience
• Follow all company SOPs at each workstation and pharmacy workflow procedures
• Complete basic inventory activities and contribute to positive patient experiences
• Remain flexible for both scheduling and business needs
• Deliver additional patient health care services where allowable by law

Pharmacy Technician

• Serve as a subject matter expert in prescription adjudication, with deep expertise in: Coordination of Benefits (COB) sequencing rules, NCPDP standards and transaction logic, plan design constraints across PBM, retail, and third-party affordability programs
• Design, configure, and optimize complex plan sequencing strategies that maximize utilization of patient benefits
• Partner with senior leadership to translate affordability strategies into executable adjudication logic and workflows.
• Support the development of curated affordability journeys by ensuring adjudication pathways reflect real-world patient scenarios
• Identify, quantify, and prioritize patient affordability opportunities using pharmacy claims and performance data to reduce out-of-pocket costs and cost-related abandonment.
• Manage multiple concurrent initiatives, balancing priorities, timelines, and interdependencies across stakeholders.
• Support end-to-end execution of adjudication and affordability initiatives, including requirements refinement, configuration validation, UAT planning and execution, defect identification and resolution.

Manager, Pharmacy Adjudication, Affordability

• developing new and innovative programs and services from ideation to execution in collaboration with drug manufacturer partners
• supporting the development and execution of strategic and tactical solutions, enhancements, patient journey mapping, and segment analyses
• aligning internal stakeholders on progress and next steps
• focused on the flawless execution of new solutions

Senior Manager – Trade Product Development

Accounts Receivable

• Apply advanced analytical and statistical techniques to identify root causes of Third-Party payer issues
• Validate data accuracy and completeness using SQL and internal reporting tools
• Translate complex findings into clear, actionable recommendations for leadership
• Collaborate cross-functionally to prevent recurrence of payer issues
• Maintain regular and predictable attendance and perform additional duties within role scope

Insurance AR Resolution Analyst, Revenue Cycle

Manager

• negotiate and execute high-level review and analysis, manage dispute resolution and settlement negotiations of contracts with single and group Behavioral Health providers within a defined market
• manage contract performance and support the development and implementation of strategic, traditional contracts and value-based contract relationships
• recruit Behavioral Health providers as needed to ensure attainment of network expansion and adequacy targets for all lines of business (Medicare, commercial etc.)
• collaborate cross-functionally to contribute to provider compensation and pricing development activities and recommendations, submission of contractual information, and the review and analysis of reports as part of negotiation and reimbursement modeling activities
• provides Behavioral Health network development, maintenance, and refinement activities and strategies in support of cross-market network management unit

Contract Negotiation Manager – Behavioral Health

Associate

• Support the coordination of medical and social services for members
• Review, prioritize, and triage incoming Care Team tasks
• Screen members using established guidelines to identify care needs
• Initiate referrals to Case Management and other specialty programs
• Conduct outreach to members, providers, and care team partners
• Utilize internal systems to document member information accurately
• Support the development and implementation of member care plans
• Coordinate healthcare services and assist in identifying care options
• Perform non-clinical research to support case development
• Communicate effectively with internal teams, providers, and members
• Provide administrative and operational support
• Maintain accurate documentation in compliance with company policies

Care Management Associate

• Execute the organization’s Total Rewards strategy
• Ensure consistent application of compensation and benefits programs across a multi-state workforce
• Lead the annual compensation cycle, including merit increases, bonus planning, and execution
• Oversee benefits administration in partnership with brokers and external vendors
• Ensure compliance with federal, state, and local regulations across compensation and benefits programs