Fifth Third Bank

Manager

• Manage a portfolio of owned and leased properties
• Develop and manage operating budgets and asset management plans
• Cultivate relationships with area leadership and partners
• Deliver property management services according to defined standards
• Inspect properties and identify service deficiencies

Property Portfolio Manager I

Product Manager

• Review and prioritize incoming requests from GRC Strategy and business stakeholders
• Facilitate backlog grooming and refine epics, features, and user stories
• Conduct stakeholder meetings to clarify needs, define value, and align on priorities
• Lead or participate in Agile ceremonies (daily standups, sprint planning, PI planning)
• Partner with architects and engineers to ensure solution feasibility and alignment
• Monitor delivery progress, remove blockers, and adjust priorities as needed
• Communicate updates, risks, and progress to leadership and stakeholders
• Track metrics and outcomes to inform roadmap adjustments
• Collaborating with business, technology, and analytics partners to prioritize, articulate and deliver new features from ideation through production release in Agile development
• Define, develop and lead the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes

Principal Product Owner – Governance, Risk & Compliance Technology

Financial Planning and Analysis

• Provides credit risk management for portfolio credits having a moderate to complex degree of difficulty.
• Performs analysis to underwrite and monitor credit, completing existing and proposed credit approval requests.
• Provides a high level of customer service and support.
• Completes special projects as requested.
• Reviews documentation to achieve understanding required for processing and monitoring of loans.
• Responsible for approval within designated authorities.
• Mentors and develops more junior portfolio managers and business partners.

Commercial Portfolio Manager II – Financial Institutions

Banker

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
• Focused on cross-selling to existing customer base and engaging in outside sales activities
• Establish close working relationships with assigned Business Partners to provide timely and holistic financial solutions
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
• Provide guidance to CSRs with respect to the sales and referral process
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism
• Act with confidence by answering customer questions and owning customer issues

Personal Banker Associate II

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Personal Banker Associate I

Sales

• Manager role performs a wide range of duties relating to the origination of residential mortgage loans for Financial Centers and outside referrals.
• Meet standards and objectives defined by management for team mortgage loan sales and cross-selling objectives.
• Responsible for the overall production of the team and the day-to-day management of each Mortgage Loan Originator (MLO) inclusive of structuring loans, pricing, investment of marketing dollars, group affiliations and prioritization of MLO utilization.
• Effectively partner with Fulfillment Operations to drive closed volume.
• Actively recruit and grow talent.
• Onboard, coach and train MLOs.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Area Sales Manager II

Mortgage Loan Originator

• Performs a wide range of duties relating to the origination of residential 1st mortgage loans for outside referrals.
• Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives.
• Assumes overall responsibility for the residential mortgage loan from application to closing.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
• Achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Customer Advocate

• Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts
• Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments
• Monitor delinquent accounts to identify situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
• Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
• Skip trace accounts by accessing statements, applications, and third-party vendor services
• Employ conflict management skill set to handle escalated situations
• Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
• Mentor and train peers while functioning as a Customer Solution’s subject matter expert
• Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank’s complaint management program

Customer Solutions Advocate

• Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program.
• The Personal Banker I maintains focus on acquiring new households and/or deepening existing customer relationships through a variety of activities.
• This role is responsible for processing teller transactions as well as working as a member of the platform staff.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.

• Managing a portfolio of commercial loans and ancillary credit exposure
• Review of updated financial statements
• Proactive monitoring of business
• Client interaction and managing portfolio risk
• Identifying emerging credit problems
• Analyzing historical financials and projections
• Ensuring compliance with internal policies and regulatory guidelines

Senior Portfolio Manager – Corporate Banking

• Lead and support the model governance analytical framework development, model implementation, monitoring, and documentation of quantitative models used in commercial/wholesale credit risk rating
• Provide quantitative analytical support for commercial credit risk and modeling
• Develop analytical consulting support for LOB teams and other cross functional business partners
• Prepare standard model and monitoring documentation that aligns with regulatory expectations and internal governance standards

Quantitative Manager – CCAR/CECL

Advisor

• Serves as the trusted advisor and team coordinator to simplify complexity for Private Bank clients
• Develops and prospects internal and external centers of influence to build and cultivate pipeline of new client opportunities
• Utilizes Life360 Discovery process to profile clients and identify their needs
• Acts as a Core Team Member to identify opportunities with new and existing bank customers
• Demonstrates proficiency in consultative and advice-driven sales
• Develops and strategically executes personal business plan to achieve defined revenue and business objectives
• Collaborates with a customized team of specialists to deliver high-quality client service
• Ensures service standards and metrics are met based on needs and risk management
• Coordinates and collaborates with client third party advisors
• Leads the 90-day client on-boarding process
• Acts as primary point of contact for client advisors within the Bank

Wealth Management Advisor

Account Manager

• Responsible for acquisition, growth, and retention of bank customers
• Proactively contact and service customers in sales and service of bank products
• Conduct needs-based assessments of prospective and existing clients
• Engage partners to fulfill client financial needs
• Utilize and promote the Retail Consultative Sales process
• Collaborate with internal sales partners to increase referral opportunities
• Retain and grow current and next generation wealth
• Identify, assess, manage, monitor, and report risks of all types
• Execute retail strategies and tactics to increase Preferred Program households
• Build relationships with customers as a trusted advisor
• Maintain sales and service environment by participating in center huddles and meetings
• Provide guidance in referral/sales process focusing on Preferred customers
• Keep current on business industry activity and economic environment

Relationship Manager

• Execute on retail strategies and tactics to increase the Preferred Program households, fulfill customer needs, provide an excellent customer experience, while removing roadblocks to achieve goals
• Build deep relationships with customers to earn status as trusted advisor by leveraging our consultative sales and service process
• Demonstrate ability to simplify and communicate complex financial concepts
• Maintain the sales and service environment by actively participate in financial center huddles and meetings to support the sales and motivational activities
• Provide guidance to the Financial Center team in the referral/sales process with a specific focus on Preferred customers
• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs
• Consistently meet or exceed investment sales and referral goals as set by management, working in partnership with Investment Executive
• Initiate and maintain customer and prospect contact through a variety of methods, including but not limited to customer interaction in the financial center, telemarketing, and leading and/or participating in various seminars and community events
• Keep current on activity within business industry and economic environment to enhance ability for anticipated needs of the customer, and proactively providing new solutions for current and future financial needs

Property Portfolio Manager I

Principal Product Owner – Governance, Risk & Compliance Technology

Commercial Portfolio Manager II – Financial Institutions

Personal Banker Associate II

Personal Banker Associate II

Personal Banker Associate I

Area Sales Manager II

Mortgage Loan Originator

Customer Solutions Advocate

Personal Banker Associate I

Senior Portfolio Manager – Corporate Banking

Quantitative Manager – CCAR/CECL

Wealth Management Advisor

Relationship Manager

Preferred Relationship Manager