GE HealthCare

Field Engineer

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations
• Maintain relationships with customers and ensure timely communication
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure appropriate solution for the customer
• Lead installations, validations, maintenance, and service repair needs on designated equipment
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met

Executive

• This role is responsible for bringing expertise and a structured approach to pursuing strategic deals, building a robust funnel of opportunities, and driving those to closure in assigned region.
• This requires building strategic relationships and selling horizontally.
• Strategic solution executives must understand the customers environment well enough to connect GEHC’s capabilities to relevant and prioritized needs within the providers organization.
• SSE’s will need to have outstanding experience in provoking clients to consider their options beyond traditional buying processes, in qualifying, aligning, and advising clients, and in working collaboratively internally to lead the shaping of strategies with clients.
• Building a robust funnel of opportunities in strategic bulk buys and long term strategic partnerships with target customers.
• Driving identified opportunities to closure with relevant market commercial teams.
• Accountable to lead the market commercial team through the deal cycle ensure all necessary internal stakeholders are aligned.
• Rapidly build relationship and credibility with account communities and customers
• Demonstrating outstanding strategic selling skills and leading execution of outcomes selling strategies: Provocation, positioning our Point of View, Qualification, Advising, and aligning customers, negotiation, and contingency planning - working closely with the account communities
• Working closely with the GM, Strategic Solutions to inform and support the shaping and piloting of new offerings
• Mastery of new offerings structures, limitations, and flexibilities as the representative of new offerings within account communities when relevant
• Expand sales expertise to be able to actively represent GEHC’s entire portfolio of solutions; Imaging, Ultrasound, Service, LCS, HEF, Digital PDx products & capabilities
• Follow all applicable GE policies, procedures and operating mechanisms
• Proactively participate in company initiatives depending on organizational needs and as directed by management
• Ensure knowledge of and compliance with Quality, Regulatory, integrity and company policies

Strategic Solutions Executive, Imaging

Technician

• Respond to service calls within a hospital or healthcare system
• Evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment
• Provide onsite customer support
• Adhere to company policies, procedures, and hospital protocols
• Maintain strong relationships and frequent communications with customers
• Identify and report all customer quality or compliance concerns immediately

Biomedical Equipment Technician II

• Respond to service calls within a hospital or healthcare system in Miami Dade County.
• Evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment.
• Provide service excellence to drive customer satisfaction.
• Maintain strong relationships and frequent communications with customers.
• Adhere to company policies and ensure documentation of all work is captured.
• Identify and report all customer quality or compliance concerns.

Biomedical Equipment Technician I

• Evaluate customer biomedical equipment issues, implement appropriate repairs, and perform planned maintenance and safety/environmental inspections to support our customers’ ability to deliver healthcare.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured.
• Maintain strong relationships and frequent communications with customers to ensure resolution and proper follow-up, to ensure ongoing customer satisfaction.
• Maintain proper care of tools and test equipment to ensure calibration and ability to deliver timely and accurate repairs/maintenance to our customers.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization to ensure services are provided with the highest ethical standards.

Biomedical Technician I

• Evaluate customer biomedical equipment issues, implement appropriate repairs, and perform planned maintenance and safety and environmental inspections.
• Adhere to company policies, procedures, and hospital protocols.
• Maintain strong relationships and frequent communications with customers.
• Maintain proper care of tools and test equipment to ensure calibration and ability to deliver timely and accurate repairs and maintenance.

Biomedical Equipment Technician – II

• Respond to service calls within a hospital or healthcare system in Broward County, FL.
• Evaluate, diagnose, and perform repair and planned maintenance on biomedical equipment.
• Provide service excellence to drive customer satisfaction.
• Work onsite at customer location(s).
• Adhere to company policies, procedures, and hospital protocols.
• Maintain strong relationships and frequent communications with customers.
• Identify and report all customer quality or compliance concerns immediately.

Director

• Managing, ensuring and improving capabilities to comply with external standards and regulations
• Interprets internal and external business challenges and recommends best practices to improve products, processes or services
• Executes against GEHC's Central Quality & Regulatory Audit program
• Scheduling, preparation, execution, reporting, and follow-up activities associated with Central Quality & Regulatory Internal Audits
• Identification and communication of high-risk issues
• Reporting compliance concerns and recommended improvements to business leadership
• Ensures audit strategy is executed to current industry practices and regulatory expectations
• Supports GEHC Health / Competent Authority audits
• Preparation, back-room management, tracking of Lessons Learned, and driving follow-up activities
• Supports GEHC Quality Management System by defining, tracking, and maintaining metrics to promote early awareness and visibility of Quality & Regulatory issues
• Regularly advises management in Central Quality
• Communicates difficult concepts and influences others' options on topics

Director, Central Quality Audit

Program Manager

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction
• Interact with members of various teams
• Influence the development of strategy for the area of responsibility

Executive Program Manager

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment

Surgery Field Engineer Apprentice

Product Specialist

• Drive sales by identifying customer needs and promoting GE HealthCare solutions
• Collaborate with regional sales and customer teams
• Develop a deep understanding of the sales territory and products
• Utilize prior experience to execute policies and strategies

Lead Product Sales Specialist

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment
• Drives customer satisfaction through service excellence in the Paris,TX Area
• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections
• May assist more experienced technicians on basic and more complex repairs/resolution
• Effectively communicate and partner with teammates and colleagues
• Follow appropriate GE policies, procedures, hospital protocol, and completes the necessary documentation
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction
• As instructed, implement GE/customer facility contract and support business goals/objectives
• Work as a member of a local team to provide efficient service delivery to all accounts within the assigned area
• When trained, able to share on-call responsibility
• Document all repair actions and submit reports/summaries according to schedule
• Ensure proper care of spares, tools, and test equipment, and ensure calibration
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements

Biomedical Technician 1

Clinical Specialist

• Provide technical and clinical leadership during pre-sales process by demonstrating full range of Ultrasound products, including potential uses, product capabilities and benefits to customers to drive revenue within the region.
• Coordinate, schedule, and execute objective based system training for your customers: monitor and report on training outcomes.
• Serve as a subject matter expert for General Imaging Ultrasound and clinical liaison to the sales organization with the goal of strengthening clinical capabilities of the team and customer relationships, while also driving business opportunities forward.
• Penetrate competitive accounts and communicate current market intelligence back to the business.
• Advance new product (NPI) features and clinical techniques; partner with customers in developing training plans/strategies that support new product assimilation for General Imaging Ultrasound, and ongoing training needs.
• Support trade shows and professional conferences by performing product demonstration and customer training.
• Act as focal point for modality/team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with your customers (highlighting key opinion leaders (KOLs) where necessary) to standardize and optimize protocols and support our clinical education initiatives.
• Embrace and promote adoption of hybrid training delivery mindset for your customer.
• Maintain required well-written pre and post training documentation in conjunction with global guidance.
• Demonstrate safety first and quality mindset, maintaining applicable processes as part of the Quality Management System and EHS policies and procedures.

Clinical Application Specialist – General Imaging

Clinical Operations

• Daily execution of specialized expertise and depth of technical knowledge in operations
• Interpretation of procedures to resolving problems, with mindfulness to how each step and team member contribute to the overall operational execution
• Maintain and respond with urgency to all incoming requests of applications operations and end user customers for field assistance

Field Service Engineer

Field Service Engineer

Strategic Solutions Executive, Imaging

Biomedical Equipment Technician II

Biomedical Equipment Technician I

Biomedical Technician I

Biomedical Equipment Technician – II

Biomedical Technician I

Director, Central Quality Audit

Executive Program Manager

Surgery Field Engineer Apprentice

Lead Product Sales Specialist

Biomedical Technician 1

Clinical Application Specialist – General Imaging

Clinical Applications Operations Support Specialist