Labcorp

Customer Support

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Customer Service Support Representative

Analyst

• Perform FISH analysis, which includes analysis and imaging of digitized images
• Cytogenetic analysis of metaphase spreads via computerized images
• Review of cytogenetic cases via computerized images and documents
• Review test requisitions to gather pertinent details for analysis
• Summarize test results utilizing ISCN nomenclature
• Distinguish between normal and abnormal test results
• Monitor, operate and troubleshoot equipment, software and applications to ensure proper functionality
• Report accurate and timely test results in order to deliver quality patient care
• Collaborate with general supervisor on protocol/policy development and review
• Maintain a safe work environment.

Cytogenetic Analyst

Compliance

• Build collaborative relationships and serve as a trusted advisor to divisional leadership, laboratory operations, phlebotomy, and sales/commercial personnel at all levels
• Provide proactive compliance guidance and support on a broad range of clinical laboratory arrangements with hospitals/health systems, physicians, medical clinics, and other clients
• Lead compliance-related due diligence and integration activities for health system and regional laboratory acquisitions within the division
• Engage with other departments, including Human Resources, Marketing, Finance, Information Technology, Revenue Cycle Management, Real Estate, Law/Contracts, Science and Technology, and Quality to advance cross-functional initiatives and projects in support of Labcorp Diagnostics compliance and business objectives
• Conduct thorough internal investigations into potential compliance program violations and other allegations of misconduct
• Implement compliance training programs and educational opportunities for new and existing employees to ensure a thorough understanding of relevant laws, regulations, and Labcorp policies and procedures
• Support compliance audit activities within the division to identify gaps and areas for improvement

Corporate Compliance Officer

Learning and Development

• Assist with the onboarding of new employees as well as initial training to ensure a positive new hire experience
• Provide on-going group and individualized training for purposes of work performance enhancement and general education
• Deliver training in the areas of company and department policies and procedures, department related competencies and Lab Information Systems
• Develop and implement appropriate resources and programs to accomplish training objectives
• Evaluate and update existing training materials and plans
• Serve as a procedural and compliance resource for department employees
• Support leadership with their goals in relation to quality and service metrics
• Assist with the creation of improvement plans for underperforming employees
• Maintain accurate logs and records for all trainings conducted
• Provide training with respect and professionalism at all times
• Assist with the workflow during times of high volume or when coverage is needed
• May travel to client sites and other branches to assist in training
• Research industry related information when necessary
• Additional administrative tasks as needed

Training Coordinator

Account Manager

• Works with business managers on particularly complex ER cases that may require commercially acceptable solutions
• Advises on formal processes in accordance with Labcorp policies and appropriate regulatory guidelines
• Acts as a second review/escalation for their team cases; ensuring the ER Labcorp consistency is attained at all times
• Approves all terminations within own business area
• Leads employee relations projects and activities
• Coordinates information with more senior ER team members to ensure compliance with federal state and local requirements
• Ensures their team delivers quality upskilling and publishes an annual development program or upskilling offering for Labcorp leaders globally
• Works with the metrics team to supply additional intelligence around case numbers for their BU; looking at trends and making business focused recommendations
• While attached to a particular business unit, expected to work across the global team at busy times

Senior Employee Relations Manager

Business Development Rep

• Lead and inspire a high-performing team of core and specialty sales reps and account managers across Southern CO.
• Drive strategy and execution for regional sales goals, performance plans, and revenue growth targets.
• Launch and scale new products and diagnostic innovations - turning complex offerings into clear, compelling value for our clients.
• Foster a strong culture of collaboration, accountability, and continuous improvement within your team.
• Engage with top-tier clients, including physicians, clinics, and C-suite stakeholders, cultivating meaningful relationships that drive long-term loyalty.
• Serve as a cross-functional connector, aligning your team’s efforts with lab operations, marketing, and corporate strategy.
• Develop future leaders by hiring, mentoring, and coaching top talent, while constantly elevating your own leadership toolkit.

Regional Manager, Business Development

Manager

• Collaborate with divisional sales leadership and marketing teams to develop and execute growth strategies aligned with business objectives.
• Implement structured product introduction approaches and expanded product roadmaps to enable effective sales campaigns and profitable growth.
• Support communication strategies that align with Labcorp’s vision and priorities for the Diagnostics commercial audience.
• Design and lead scalable, integrated marketing programs to drive lead generation, market share growth, and increased penetration based on market research and consumer insights.
• Partner with internal teams and external vendors to ensure timely, on-budget delivery of campaigns and programs.
• Analyze market data and campaign performance metrics to inform decisions and continuously improve marketing strategies.

Senior Manager, National Field Activation

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Bilingual Customer Service Support Representative, English/Spanish

Human Resources

• Conducts detailed investigations into a range of employee relations concerns such as harassment, discrimination, retaliation, and workplace violence
• Provides clear, timely communication regarding investigations, offering comprehensive reports with supporting documentation
• Employs effective interviewing and documentation techniques; adeptly manage cases using designated online case management tool ServiceNow
• Supports the development of an inclusive and positive workplace culture
• Supports and coaches Managers in developing, delivering, and monitoring Performance Improvement plans
• Partners with business leaders/ HR Leaders reviewing termination recommendations

Employee Relations Partner

• Lead and inspire a high-performing team of core and specialty sales reps and account managers across LA County
• Drive strategy and execution for regional sales goals, performance plans, and revenue growth targets
• Launch and scale new products and diagnostic innovations
• Foster a strong culture of collaboration, accountability, and continuous improvement within your team
• Engage with top-tier clients, cultivating meaningful relationships that drive long-term loyalty
• Serve as a cross-functional connector, aligning team efforts with lab operations, marketing, and corporate strategy
• Develop future leaders by hiring, mentoring, and coaching top talent

QA Engineer

• Develop and execute comprehensive test plans for web, API, and mobile applications supported by database systems.
• Collaborate with product and engineering teams to define requirements, refine user stories, and identify test scenarios.
• Perform manual and automated testing within Agile development cycles to ensure high-quality software delivery.
• Design, develop, maintain, and execute automated test suites using frameworks such as Selenium.
• Create and maintain test cases, execute regression testing, and validate system quality prior to release.
• Analyze test results, identify defects, and partner with development teams to resolve issues.
• Support continuous integration processes by maintaining automated test pipelines.
• Troubleshoot test failures, including analyzing regression results and identifying root causes.
• Provide Tier-level testing ownership of features and user stories, including test planning and execution.
• Mentor junior QA team members and contribute to overall test strategy, coverage, and execution standards.
• Provide feedback on application usability, performance, and functionality.
• Contribute to improving testing tools, frameworks, and processes.

Senior QA Analyst – Software

• Support overall program management and administration of executive compensation
• Collaborate with HR business partners and rewards leadership to review executive roles and recommend appropriate grade and pay level for new hires, promotions and retention reviews
• Support material development for the Compensation and Human Capital Committee meetings
• Conduct extensive research related to executive compensation market trends, including that available in publicly disclosed financial documents (proxy, 10-ks, 8-ks, etc.)
• Oversee participation in third party market surveys for executive positions
• Assist with the administration of the global compensation planning processes including merit, bonus, and equity
• Administer global Employee Stock Purchase Plan (ESPP), including monitoring employee eligibility, purchase auditing and refund processing
• Stay updated on industry trends and regulatory changes to support recommendations for program enhancements
• Provide analytical support regarding ad hoc research and other related executive compensation projects
• Conduct executive compensation M&A due diligence and support integration
• Provide direction and oversight to junior staff

Manager, Executive Compensation

Project Manager

• Perform a full range of CPT coding duties, including reviewing, researching and assigning CPT codes to Labcorp procedures
• Serve as a point of contact for CPT coding related questions
• Facilitate stakeholder meetings and present information needed to drive meaningful discussion
• Prepare comments for stakeholders and present solutions for implementation as needed
• Assign CPT coding for Pathology / Laboratory and other disciplines as needed as primary and back up coder
• Train for CPC if not currently certified

Project Administrator

Counselor

• Review incoming samples for clarity of physician orders; identify cases that do or may require additional information; contact clients for urgent resolution or complex cases
• Provide technical expertise to clients regarding optimal management of pregnancies at risk for rare single gene disorders; help clients understand and interpret both diagnostic and screening results
• Manage all aspects of sending and reporting specialized genetic tests, including taking incoming client call, reviewing specimen requirements and the need for parental samples, as indicated
• Utilize multiple laboratory based computer applications to ensure proper scheduling of specimens submitted for molecular testing
• Review and release molecular test reports under the direction of the Clinical Molecular Geneticists (Westborough lab only)
• Collaborate on publications and other projects as opportunities arise

Genetic Counselor – Lab Based

Product Manager

• Lead product and portfolio lifecycle strategy, forecasting, and roadmap development.
• Apply deep disease-domain expertise, regulatory insight, and strong business acumen to advance adoption and drive profitability, margin expansion, and overall portfolio performance.
• Monitor scientific, regulatory, and competitive developments to inform portfolio direction.
• Lead development of product business cases, including market sizing and growth projections, total cost estimation, business goals, operational workflows, outcomes, and functional requirements.
• Serve as the commercial representative for assigned products across scientific, operational, and market access teams.
• Manage strategic partnerships that expand product capabilities, drive distribution, and unlock new revenue streams.
• Serve as a spokesperson who clearly articulates the product vision to partners and internal teams.
• Represent customer voice in strategic committees and facilitate alignment on product evolution, pricing, and go-to-market strategy.
• Partner with Marketing to support differentiation strategy and thought leadership priorities.
• Lead and ensure operational readiness for product launches and acquisitions.

Customer Service Support Representative

Cytogenetic Analyst

Corporate Compliance Officer

Training Coordinator

Senior Employee Relations Manager

Regional Manager, Business Development

Senior Manager, National Field Activation

Bilingual Customer Service Support Representative, English/Spanish

Employee Relations Partner

Regional Manager, Business Development

Senior QA Analyst – Software

Manager, Executive Compensation

Project Administrator

Genetic Counselor – Lab Based

Director, Product Management – Autoimmune