Miratech

Architect

• Define and execute application modernization strategies for legacy platforms and user experiences.
• Design and promote API-first, microservices-first, and event-driven architectures.
• Provide architectural direction and mentorship to Team Leads and engineering squads.
• Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
• Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
• Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
• Support integration initiatives involving legacy ESBs and modern integration platforms.

Principal Architect – Digital & CX Modernization

Network Engineer

• Interact with external customers to troubleshoot any network connectivity-related issues.
• Partner closely with Network Architects and Engineers to improve data-center network environments.
• Initiate multiple projects for Network Operation improvements.
• Partner with internal business units to best understand the organization's needs and continuously improve and apply standards for operational excellence.
• Review, analyze, and execute network change requests.
• Execute, document, and develop network automation for repetitive tasks.

Senior Network Engineer – LAN

SDET

• Drive the modernization, automation, and reliability of large-scale global network infrastructure.
• Serve as the highest-level technical authority for network automation, design standards, deployment pipelines, and critical escalations.
• Design and implement enterprise-scale Network-as-Code (NaC), Infrastructure-as-Code (IaC), and GitOps solutions using Terraform, Ansible, Python, and Git.
• Build, optimize, and maintain CI/CD pipelines for network infrastructure.
• Design, deploy, and support Kubernetes networking architectures, including Project Calico, OVN, VXLAN overlays.
• Lead the design, modernization, and review of enterprise network architectures.
• Serve as the Tier-4 escalation engineer for complex network incidents.
• Lead root cause analysis (RCA) and drive long-term remediation and continuous improvement initiatives.

Lead Network Automation Architect

Procurement

• Analyze contract terms to ensure compliance with company policies and initiate cost optimization.
• Verifying payments in the internal payment system against contracts and internal policies.
• Oversee and facilitate the process of competitive bidding.
• Maintain strong, professional relationships with Miratech’s strategic vendors.
• Maintain a procurement competence centre to support best practices and knowledge sharing.
• Support continuous improvement in procurement processes to ensure efficiency and alignment with company standards.
• Perform other duties as may be required, consistent with the purpose of this role.

Procurement Specialist

Cloud Engineer

• Design, develop, and maintain RESTful APIs and microservices using Python.
• Integrate and support Pindrop solutions including authentication, fraud detection workflows, and SDK/API usage.
• Architect secure, scalable, and high-performance backend applications.
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB.
• Write clean, efficient, testable code following best practices for performance, maintainability, and security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist in migration projects from legacy contact center platforms to Amazon Connect.
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs.

Back-End Python Engineer – AWS, Desktop

Frontend Engineer

• Lead frontend architecture using React 18, TypeScript 5.x, and Vite Module Federation
• Architect and maintain the platform shell MFE (navigation, session, notifications, RBAC enforcement)
• Establish and govern the shared design system/component library across all MFEs and teams
• Build, mentor, and manage a frontend engineering team
• Drive requirements refinement, UI technical decisions, and estimations
• Implement RBAC-driven UI patterns (conditional rendering, route guards, feature-level access control)
• Decompose features into tasks and plan deliveries
• Ensure high-quality, performant, and maintainable frontend code
• Produce architectural decision records for cross-team MFE integration patterns
• Collaborate closely with backend, product, design, and DevOps teams
• Support frontend deployment via CI/CD on AWS (S3, CloudFront, EKS)

Team Lead, Frontend Engineer

Call Center Representative

• Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration.
• Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons.
• Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics.
• Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including: AI and self-service solutions Intelligent routing Workforce engagement management Analytics and reporting Omnichannel customer engagement
• Translate business opportunities into clear operational and business requirements for technical delivery teams.
• Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures.
• Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices.
• Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement.
• Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization.
• Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.

Contact Center Operations & Optimization Consultant

Technical Project Manager

• Work with stakeholders, architects, and technical SMEs to translate business objectives into a structured delivery approach, defining workstreams, milestones, deliverables, ownership, dependencies, and governance.
• Support the development of the target solution by identifying planning assumptions, information gaps, technical dependencies, and decision points, ensuring they are reflected in the project plan as the design evolves.
• Translate emerging architecture and engineering decisions into executable work packages, realistic delivery plans, and clear acceptance criteria.
• Coordinate architects, engineers, vendors, and project teams throughout the project to maintain delivery alignment, resolve dependencies, and adapt plans as new information becomes available.
• Maintain project plans, risks, assumptions, dependencies, decisions, and status reporting, providing concise, decision-oriented updates to project leadership and stakeholders.
• Drive cross-functional collaboration across network, infrastructure, security, operations, and engineering teams to ensure successful project delivery.
• Monitor project financials, resource requirements, and capacity planning to ensure delivery commitments remain achievable and aligned with organizational priorities.
• Facilitate workshops, planning sessions, and technical reviews to achieve stakeholder alignment and accelerate issue resolution.
• Develop and maintain integrated project schedules, highlighting critical paths, risks, constraints, and mitigation strategies.
• Ensure adherence to organizational delivery methodologies, quality standards, compliance requirements, and change management processes.
• Support transition-to-operations activities, including operational readiness assessments, knowledge transfer, and service acceptance planning.

Technical Project Manager, Telecom

Backend Engineer

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior Java IVR Application Developer

• Support and improve existing test automation
• Identify and troubleshoot defects
• Validate new features to ensure system stability, scalability, and compatibility with evolving product functionality

Senior Automation QA Engineer, Python

• Support and improve existing test automation
• Identify and troubleshoot defects
• Validate new features to ensure system stability, scalability, and compatibility with evolving product functionality
• Play a key role in testing the backend of a customer’s CCaaS solution
• Collaborate with teams to enhance customer service and deliver exceptional experiences.

Senior QA Automation, Python

QA Engineer

• Perform manual testing of mobile apps (iOS, Android)
• Validate media workflows (photo capture, image quality)
• Act as a user advocate
• Identify functional, visual, and edge-case defects
• Investigate defects using logs, tools
• Maintain test documentation