Newcross Healthcare Solutions

Sales

• Build and execute a bold, strategic growth plan across your territory, focusing on both new business and account expansion
• Hunt for opportunity—generating leads through cold calling, networking, prospecting, and proactive client engagement
• Be the face of Newcross for new clients, delivering a consultative, high-quality experience from first contact onwards
• Develop strong, lasting relationships with clients, confidently negotiating, influencing, and closing deals
• Use CRM systems and market insight to spot trends, track performance, and maximise every opportunity
• Represent Newcross as a passionate brand ambassador, championing our values and commitment to outstanding care
• Collaborate closely with internal teams to ensure smooth onboarding and seamless service delivery for new clients
• Take ownership in a role that evolves—where additional responsibilities may grow with your success

Regional Sales Manager

Director

• Lead, coach, and develop a team of Territory Managers and Regional Sales Managers.
• Create a high-performance culture focused on accountability, service quality, and continuous improvement.
• Drive regional performance against operational, commercial, and strategic objectives.
• Monitor KPIs and implement effective actions to maximise performance and growth.
• Ensure consistent delivery of high-quality healthcare staffing solutions across the region.
• Drive service improvements, workforce productivity, and operational efficiency.
• Work collaboratively with central teams to optimise workforce deployment, coverage, and service delivery.
• Maintain compliance with all regulatory, governance, and company standards.
• Deliver regional growth plans aligned to company strategy.
• Identify opportunities to strengthen market position, increase performance, and support business expansion.
• Partner with Recruitment, Clinical Governance, and Operations teams to ensure workforce readiness and effective resource planning.
• Build strong relationships with key clients and stakeholders, acting as a senior escalation point when required.
• Use performance data and operational insight to inform decision-making and drive results.
• Monitor industry trends, risks, and opportunities.
• Champion innovation, best practice, and continuous improvement across the region.

Regional Director

Account Manager

• Develop and nurture strong client relationships across your territory
• Identify growth opportunities, win new business, and bring lapsed clients back on board
• Act as the senior point of contact for client escalations and service challenges
• Support workforce engagement, utilisation, and retention to maximise coverage
• Monitor and drive performance against KPIs such as fill rates, client satisfaction, and retention
• Collaborate with internal teams to ensure seamless service delivery
• Be a Newcross Brand Ambassador, promoting excellence and continuous improvement

Territory Manager

Executive

• Create and manage dynamic rotas that ensure consistent, person-centred care
• Adapt quickly to changing needs, staffing challenges, and urgent situations
• Oversee annual leave and lead supportive return-to-work processes
• Maintain accurate, high-quality written communication

Community Care Executive

• Create and manage dynamic rotas that ensure consistent, person-centred care
• Adapt quickly to changing needs, staffing challenges, and urgent situations
• Oversee annual leave and lead supportive return-to-work processes
• Bring your team together through regular meetings and shared success
• Partner with business development teams to launch new care packages
• Assess local workforce capacity to make confident, timely decisions
• Ensure every new client is supported by skilled, fully prepared carers
• Lead the day-to-day management of incoming calls with professionalism and empathy
• Resolve queries from clients, families, and professionals with clarity and care
• Maintain accurate, high-quality written communication
• Support recruitment, onboarding, and mobilisation of new team members
• Coordinate training and inductions tailored to client needs
• Carry out performance reviews, celebrate success, and develop talent
• Be part of a supportive on-call rota
• Respond calmly and confidently to urgent situations
• Ensure all staff remain fully compliant with mandatory training
• Coordinate refresher sessions and ongoing learning
• Keep accurate, up-to-date training records
• Assist with audits, reporting, and continuous improvement initiatives
• Help shape a service we’d be proud to deliver to our own loved ones

Recruitment

• Creating compelling job adverts and promoting opportunities across recruitment platforms
• Acting as the first point of contact for healthcare and nursing applicants
• Delivering an engaging, inclusive, and high-quality candidate experience across phone, video, email, and text
• Ensuring full compliance with all legal and regulatory requirements (Right to Work, DBS/PVG, referencing)

Recruitment Specialist

Affiliate Manager

• Delivering outstanding client success
• Building long-term relationships based on trust, reliability, and outstanding service
• Understanding each client's workforce needs and delivering staffing solutions
• Identifying opportunities to improve the client experience
• Coordinating shift bookings and matching healthcare professionals with client requirements
• Managing last-minute changes and finding solutions
• Helping healthcare professionals throughout their journey
• Using data and systems to monitor activity and identify trends

Territory Partner

Manager

• Build and deliver strategic account plans for key national clients.
• Build trusted relationships with senior decision-makers across multiple levels of client organisations.
• Lead business reviews, performance meetings and strategic planning sessions.
• Understand client challenges and proactively identify workforce solutions that add real value.
• Act as the senior escalation point, ensuring exceptional service and customer satisfaction.
• Identify opportunities to expand existing contracts and introduce additional Newcross services.
• Support contract renewals, negotiations and commercial discussions.
• Work collaboratively with operational teams to maximise client retention and service performance.
• Monitor account performance against KPIs, SLAs and commercial objectives.

National Accounts Manager

• Act as a primary point of contact for clients, managing enquiries, bookings, and day-to-day support.
• Build strong client relationships and deliver outstanding service.
• Understand client requirements and ensure workforce solutions meet demand.
• Capture feedback, identify opportunities for improvement, and support client retention.
• Proactively support the healthcare professionals throughout their journey, from onboarding to ongoing engagement.
• Coordinate shift bookings to meet client requirements efficiently and effectively.
• Use systems and data to monitor activity, prioritise workload, and support decision-making.
• Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction.

Product Manager

• You'll own the strategic direction of Product and AI across the organisation, ensuring our investments create meaningful value for our customers and the business.
• Your responsibilities will include: Defining and delivering our Product and AI strategy aligned to our business goals.
• Building and leading a high-performing Product function, embedding best practice across Product Management and Product Ownership.
• Creating customer-led product roadmaps that deliver measurable business outcomes.
• Driving product innovation using customer insight, operational feedback and market intelligence.
• Identifying opportunities to apply AI, automation and intelligent workflows to improve customer experience, productivity and operational efficiency.
• Leading product-led transformation programmes that simplify processes and improve the way we work.
• Working closely with Technology, Data and Operational teams to ensure products are delivered effectively and adopted successfully.
• Establishing clear governance, prioritisation frameworks and success measures across the product portfolio.
• Using data and customer insight to inform investment decisions and continuous improvement.
• Acting as a trusted advisor to the Executive Team and Board on Product, AI and digital transformation.

Director of Product, AI

• Act as a primary point of contact for clients, managing enquiries, bookings, and day-to-day support.
• Build strong client relationships and deliver outstanding service.
• Understand client requirements and ensure workforce solutions meet demand.
• Capture feedback, identify opportunities for improvement, and support client retention.
• Escalate supply challenges and growth opportunities to the Territory Manager.
• Support healthcare professionals throughout their journey, from onboarding to ongoing engagement.
• Assist with system access, app usage, compliance, and training requirements.
• Maintain regular communication to increase workforce availability and engagement.
• Proactively support utilisation, helping maximise shift uptake and workforce activity.
• Coordinate shift bookings to meet client requirements efficiently and effectively.
• Match workforce availability to client demand, ensuring high fill rates and service continuity.
• Resolve scheduling issues and last-minute changes quickly and professionally.
• Maintain accurate booking and scheduling records in line with company processes.
• Use systems and data to monitor activity, prioritise workload, and support decision-making.
• Contribute to key performance measures including fill rates, workforce utilisation, and client satisfaction.
• Identify trends, risks, and opportunities within the territory.
• Work collaboratively with recruitment, bookings, and operations teams to deliver excellent outcomes.

• Develop and nurture strong client relationships across your territory
• Identify growth opportunities, win new business, and bring lapsed clients back on board
• Act as the senior point of contact for client escalations and service challenges
• Support workforce engagement, utilisation, and retention to maximise coverage
• Monitor and drive performance against KPIs such as fill rates, client satisfaction, and retention
• Collaborate with internal teams to ensure seamless service delivery
• Be a Newcross Brand Ambassador, promoting excellence and continuous improvement.