NinjaOne

Client Partner

• Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
• Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
• Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
• Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
• Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
• Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
• Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives

Enterprise Account Partner

General

• Identify and research potential enterprise accounts
• Develop outreach strategies to establish initial contact and schedule first meetings with enterprise AE
• All ENT leads will be routed to you and your AE
• Work with your AE to identify any cross-sell opportunities from closed lost opportunities as well as your AE’s current book of business
• Help coordinate tradeshows and events for their AEs
• Following up on leads from events strategically with your AE

Enterprise Market Development Representative – MSP

Account Executive

• Own the full enterprise sales cycle across SLED: pipeline generation, discovery, solution mapping, proposal development, negotiation, and close
• Build and execute a go-to-market SLED strategy for assigned territory
• Develop and grow a pipeline of net-new enterprise opportunities
• Manage and expand existing SLG customer relationships
• Serve as a trusted advisor to senior technical, procurement, and executive decision-makers
• Navigate public-sector sales motions with confidence
• Collaborate with legal and compliance teams on RFPs and procurement documentation
• Represent NinjaOne at key regional events, SLED conferences, and partner summits

Enterprise Account Executive, SLED

Events

• Build and optimize EMEA webinar and digital event programs that drive awareness, engagement, pipeline, and long-term lead generation
• Translate global campaign themes into locally relevant concepts using regional market insight, regulatory context, buyer pain points, and expert voices
• Maintain a scalable EMEA webinar editorial calendar balancing global moments, local opportunities, pipeline needs, and speaker capacity
• Build a speaker enablement model covering selection, briefing, coaching, dry runs, moderation, and feedback loops
• Turn webinars into evergreen content assets through on-demand libraries, nurture paths, and sales enablement resources
• Partner cross-functionally with Marketing Operations, Demand Generation, Product Marketing, and regional teams on audiences, promotion, reporting, and optimization
• Analyze performance across registration, attendance, engagement, lead quality, and pipeline influence to recommend where to scale, optimize, or rework programs
• Other duties as needed

Manager, Digital Events and Webinars

• play a pivotal role in driving long-term value and growth within large, complex state and federal agency accounts
• serve as the primary point of contact for senior public sector stakeholders
• help agencies modernize critical infrastructure, strengthen cybersecurity posture, and improve operational efficiency at scale
• drive product adoption, deepen executive relationships, and maximize long-term value of NinjaOne’s footprint across accounts
• serve as a trusted advisor to senior government IT leaders
• proactively identify gaps in endpoint visibility, patch compliance, and tool sprawl across departments
• lead structured Executive Business Reviews with senior agency stakeholders

Enterprise Account Partner, SLED

Community Manager

• Own end-to-end planning and execution for MSP and IT Customer Advisory Boards and User Groups, including meeting cadence, agenda development, logistics, participant communications, and post-session follow-up
• Manage virtual and in-person event logistics for CAB sessions and user group meetups, ensuring a seamless, professional experience for every attendee
• Provide operational and coordination support for MSP peer group programming, helping facilitate meaningful peer-to-peer connections across our partner community
• Serve as a scheduling and coordination resource for executive-level advisory engagements, managing complex calendars and ensuring timely, professional communications with senior stakeholders
• Capture, organize, and route customer feedback gathered across programs to the appropriate internal teams; close the loop with customers by communicating how their input is being actioned
• Monitor and respond to community activity, ensuring customers feel heard, supported, and engaged between formal program touchpoints
• Draft and send program communications including invitations, pre-read materials, meeting recaps, and follow-up action items with a tone and polish appropriate for an executive audience

Community Programs Manager

Account Manager

• Manage a portfolio of high-value MSP partners
• Act as a trusted advisor to MSP owners and technical teams
• Identify opportunities to enhance MSP offerings
• Understand MSP business challenges and provide tailored solutions
• Maintain ongoing engagement with MSP partners
• Utilize Salesforce to track partner performance and pipeline opportunities
• Stay up to date on MSP industry trends and competitor offerings

Key Account Manager, MSP

Product Designer

• Establish the instructional design practice
• Define NinjaOne’s instructional design standards, methodology, and quality benchmarks
• Create the SOP’s, templates, and style guides that will govern how training content is built – auditing existing WorkRamp content and producing a remediation roadmap
• Lead authoring tool strategy by evaluating NinjaOne’s current content creation capabilities and build and presenting a business case for a dedicated SCORM/eLearning authoring platform
• Own vendor evaluation, procurement, and team adoption of any new tooling
• Partner with internal training, revenue enablement, and technical enablement teams to translate business needs into well-scoped learning solutions
• Lead needs assessment and learning objective workshops to ensure projects start with clear outcomes and measurable goals
• Personally design and develop high-quality instructional materials including eLearning modules, facilitator guides, assessments, and job aids
• Establish a QA review process ensuring all deliverables meet standards for accuracy, accessibility, and brand consistency
• Serve as the internal expert on instructional design, educating stakeholders and influencing how content requests are scoped
• Manage the inbound instructional design queue
• As the team grows, recruit and mentor junior instructional designers
• Other duties as needed

Instructional Design Manager

Sales

• Hire, train, manage and lead a team of Account Executives
• Develop the sales, product, and industry skills of each team member
• Coordinate, direct, and monitor the pipeline of your team by tracking and reporting weekly activities
• Motivate team members through creative incentives
• Regularly report on team/individual results

Director – Mid-Market Sales

Solutions Engineer

• Act as a liaison between our partners and the internal team for all technical activities post launch
• Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
• Provide high-quality technical consultation and support to drive high level of client satisfaction
• Assist partners in their upgrades and integration by providing technical support to ensure long-term success
• Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
• Pro-actively advocate for NinjaOne’s product adoption by identifying opportunities in which our products can better fit with clients’ needs and technology

Enterprise Solutions Engineer

Customer Success Manager

• grow your individual book of business within your portfolio of existing accounts
• proactively engage and reach out to your accounts on a regular basis
• build relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities
• communicate with customers and react to client requirements quickly and efficiently
• analyze and understand customer needs to present suitable solutions
• maintain strong relationships with stakeholders to ensure customer satisfaction

• Qualify prospective accounts to build and maintain an up-to-date pipeline of prospects to achieve and exceed annual sales goals
• Negotiate opportunity terms, discounts, and implementation with leadership approval for below-threshold discounts
• Demo the product to prospects
• Manage sales cycles to help potential customers evaluate Ninja’s product and close new revenue
• Forecast opportunities in Salesforce to hit or exceed a monthly quota in a defined territory
• Other duties as needed

Account Executive, MSP

• Own the technical presales experience for Federal and SLED accounts, guiding customers through evaluation, demo, architecture design, and onboarding phases.
• Deliver tailored product demos and technical deep dives that align with customer security standards, compliance needs (FedRAMP, DoD IL2/4/5), and procurement requirements.
• Support and guide the implementation of the NinjaOne platform for new public sector customers—ensuring quick time-to-value and customer success.
• Act as the technical translator between Sales and Product—surfacing actionable feedback and feature gaps that directly impact deal velocity or retention.
• Assist with RFPs, RFIs, and security questionnaires, providing accurate , compliance-aligned technical responses that differentiate NinjaOne’s value.
• Troubleshoot and resolve customer technical issues, including endpoint configuration, agent behavior, networking challenges, and integrations.
• Collaborate with Engineering and Product Management on solution enhancements that improve the Federal customer experience.
• Create and maintain reusable content and lab environments to scale future engagements (demos, battlecards, scripts, templates, etc.).
• Represent NinjaOne at industry events, partner summits, and key government-facing conferences as a technical ambassador.

Federal Solutions Engineer

Marketing

• Support partner marketing plans by coordinating logistics, timelines, and follow-through across regional events, sponsorships, and joint campaigns.
• Assist with booth and event coordination, including vendor communication, partner participation, materials, and on-site logistics.
• Help manage channel SWAG coordination in partnership with the Brand and Creative teams, staying current on trends and partner preferences.
• Track and reconcile regional partner marketing budgets using Airbase, supporting forecasting and basic ROI reporting.
• Maintain and update channel-facing resources including the Highspot page, event calendars, MOPs forms, and Confluence documentation.
• Build and maintain working relationships with partner stakeholders and CAMs, keeping communication timely and professional.
• Collaborate with sales, business development, and marketing teams to support go-to-market activities.
• Keep projects organized and documented in Asana, ensuring tasks and follow-ups don't fall through the cracks.
• Track and report on program activity using Salesforce, Tableau, and marketing automation tools.

Channel Marketing Coordinator

• Identify, qualify, and onboard high-potential channel partners within your region
• Build and execute a repeatable channel sales motion in close partnership with NinjaOne Account Executives
• Activate partners through sales enablement, technical training, and joint go-to-market efforts
• Clearly articulate the value of NinjaOne’s Partner Program and deliver product demos
• Own your regional partner plan, pipeline, and forecast