OCHIN, Inc.

Consultant

• Oversee and optimize OCHIN’s systems, processes, initiatives, and tools
• Lead strategic programs focusing on equitable clinical, financial, and operational outcomes
• Collaborate with management to define program goals
• Provide consultation and technical assistance
• Manage grant compliance
• Foster relationships with funders
• Act as the program’s voice ensuring stakeholder communication

Transformation Consultant

General

• Provide clinical consultation on the design, development, implementation, maintenance, and improvement of clinical and health IT systems
• Collaborate with clinical leadership team on strategy and operations
• Review clinical questions via incident management system
• Support OCHIN member clinics and clinicians
• Mentor provider builders at member organizations
• Recommend modifications of clinical information systems
• Communicate with members about Clinical Decision Support

Clinical Informaticist

Learning and Development

• Assessing learning needs
• Supporting feedback loops
• Developing curriculum
• Auditing all KPI’s and delivery metrics
• Input and support recommendations for improvements within the Learning Division
• Planning, coordinating, and evaluating learning sessions for members
• Designing and implementing member assessments/consults around Learning/Training performance

Learning Consultant – Epic Reporting

Systems Engineer

• Conduct systematic literature reviews to inform program evaluation and analyses
• Conduct rapid-cycle evaluations and analytics to understand the impact of OCHIN initiatives
• Conduct projects that elevate the needs of internal and external stakeholders to improve their experience
• Communicate and partner with subject matter experts in order to design, develop, and execute evaluation plans
• Collect, validate, analyze, and interpret quantitative and qualitative data-based findings towards refinement of program efforts and determination of evidence-base for program interventions
• Establish an evaluation framework and identify tools that can be applied to evaluation and analytics projects to support OCHIN’s ability to disseminate learnings
• Establish and implement equity, justice, and data de-colonization frameworks that can be applied to data analytics projects on the Evaluation and Analytics Team
• Analyze and process data sets utilizing advanced querying, visualization, and analytics tools
• Build, maintain, and continuously seek opportunities to improve systems and processes for assigned data collection, analysis, and reporting
• Manage multiple evaluation and analysis projects simultaneously to help OCHIN improve our products and services
• Generate high quality, readily interpretable deliverables and package findings for executive level stakeholders

Data Systems Analyst

Analyst

• Supporting users with questions and issues related to EPIC applications and other technology solutions
• Researching and troubleshooting system issues
• Assisting with system configuration, maintenance, and testing
• Learning healthcare workflows and identifying solutions that improve the user experience
• Collaborating with cross-functional teams
• Documenting processes, workflows, and technical solutions
• Participating in training, certification preparation, and professional development activities
• Delivering exceptional customer service to healthcare organizations and end users

Apprentice Analyst

Account Manager

• Serve as the strategic lead for university recruiting and inclusive talent partnerships
• Deliver OCHIN's university recruiting strategy, creating sustainable talent pipelines
• Establish, cultivate, and maintain strategic partnerships with various educational institutions
• Develop and execute innovative talent attraction strategies
• Manage full-cycle recruitment for a variety of positions
• Measure, analyze, and communicate ROI of recruiting partnerships and initiatives

Talent Acquisition Partner – University and Inclusive Recruiting Partnerships

Business Analyst

• Resolve complex technical issues
• Optimize processes and implement innovative solutions
• Align technical strategies with business objectives
• Collaborate with non-technical stakeholders

EPIC PB/PB Claims Solutions Analyst – Maintenance

Medical Billing and Coding

• Deliver efficient and accurate coding services on behalf of member clients
• Extract and interpret relevant clinical data from patient medical records and electronic health systems
• Review and analyze patient encounters to assign appropriate diagnosis and procedure codes
• Support member organizations in achieving appropriate reimbursement by reviewing and recommending accurate code assignments
• Conduct research and obtain additional information from providers or clinical staff as needed

Medical Coding Specialist

Revenue Operations

• Provide revenue cycle management and account management to OCHIN Billing Services (OBS) member clients.
• Focus on maintaining, building, and servicing accounts and relationships.
• Understand and communicate information regarding revenue cycle management and OCHIN key performance indicators.
• Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes.
• Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization.
• Take ownership of project deliverables by tracking progress and monitoring team member responsibilities.
• Maintain accountability for quality and timeliness of project outcomes.
• Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).

Revenue Operations Partner – Billing

Accounting Manager

• Responsible for payment processing and AR invoicing or for the full cycle of AP processing
• Cultivation of vendor account relationships and collaboration with the Finance team
• Record a high volume of invoices, expense reports or payments in the accounting ERP system
• Calculate, prepare and process invoices
• Collaborate with Senior Accountant on various tasks
• Track statements of work and issue related billings
• Research and respond to inquiries from vendors, members, and/or departments within OCHIN

Accounting Specialist

Advisor

• Support organizational improvement and change management initiatives for OCHIN members and customers.
• Drive quality as a business strategy and support continuous improvement activities with health centers and across OCHIN teams.
• Manage and promote knowledge capture, analysis, and sharing within the team and across the organization.
• Lead and design change management initiatives to ensure successful adoption of new processes and workflows for OCHIN and health center teams.
• Collaborate with internal and/or external stakeholders to support improvement and change management activities.
• Provide training and coaching on improvement methodologies, change management practices for OCHIN and health center teams as needed.

Health Improvement Advisor

Coach

• Collaborate with member leadership to assess workflows and identify optimization opportunities
• Deliver interactive training sessions to large and small audiences
• Provide workflow coaching, optimization, and best practice recommendations
• Serve as a change agent during high-impact situations
• Assist in the design, development, and enhancement of learning programs
• Collect and analyze feedback and learning data across multiple modalities
• Collaborate with other OCHIN departments on workflow improvement efforts
• Configure Epic system components and document changes
• Mentor and coach peers and new team members

Revenue Cycle & Billing Coach

Architect

• Supports the mission of OCHIN by playing a key role in the design of application features and functionality in the Epic software platform
• Continually improves the quality of the OCHIN Epic collaborative by identifying areas of opportunity within your application(s)
• Stays informed of industry, new technologies, and best practices
• Acts as a member of a team focused on strengthening standards, configuring improvements, and continually improving the quality and impact of our Epic platform
• Participates in the product and project lifecycle and may lead various actions and production of deliverables
• Provides technical mentorship and support to other members of the OCHIN workforce
• Performs complex build, development, and testing of new and existing features and functionality for assigned applications

EPIC Application Architect - Resolute HB/HB Claims

• Play a key role on OCHIN’s Epic Product Team, contributing to the strategy, design, and optimization of the Epic Resolute product suite
• Provide subject-matter expertise in Epic Hospital Billing (HB) and Professional Billing (PB)
• Inform best-practice workflows
• Deliver system enhancements
• Support organizational initiatives including Gold Stars, Honor Roll, and Epic Upgrades
• Troubleshoot, diagnose and resolve complex technical issues to ensure optimal system performance and end-user satisfaction
• Collaborate across departments to support project implementations and address member maintenance issues
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement

Billing Analyst – EPIC HB/PB Solutions

Network Operations

• Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative.
• Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed.
• Communicating throughout the course of an escalated issue until resolution.
• Responsible for reporting issues, applying system patches, and assisting the IT team.