Philips

General

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serve as a clinical resource to Philips HPM customers
• Manage clinical aspects of implementation including workflow assessment and education planning
• Understand clinical implications of technical implementations and troubleshoot issues.

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring products
• Serve as a clinical resource to Philips HPM customers
• Understand customer goals and develop plans to support clinical solutions implementation
• Manage clinical aspects of implementation including educating customers and supporting first use
• Troubleshoot and solve problems related to clinical implications of technical implementations
• Approximately 90% travel required across the district.

• Providing clinical customer support as the clinical application knowledge expert
• Facilitating solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• Serving as a clinical resource to Philips HPM customers
• Working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process
• Establishing and maintaining strong working relationships with key internal partners and customers
• Understanding customer goals and developing plans to support clinical solutions implementation and usage
• Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements
• Planning and delivering equipment and application education
• Supporting first customer use
• Encouraging ongoing adoption of change
• Optimizing use of complex monitoring solutions
• Understanding the clinical implications of technical implementations (including networks and clinical informatics systems)
• Applying product and clinical knowledge to troubleshoot and solve problems
• Approximately 90% travel across the district is required

Therapist

• manage all processes and tools in support of field based trunk stock and customer consignment
• develop and manage field inventory functions to support revenue, NPI process flows for multiple businesses
• collaborate with business stakeholders to improve sales performance
• coordinate and project manage cross function and division efforts to develop field inventory strategies
• manage field inventory approval processes to ensure compliance with audit requirements
• support on-going reporting and metrics

Director, Commercial Operations – Field Inventory, Image Guided Therapy Devices

• Lead collaboration with business stakeholders (Field Sales, Marketing, Order Management, Legal, Compliance)
• drive improved performance of sales and bring forward innovative solutions to support business growth
• Coordinate and project manage cross function and division efforts to develop pricing strategies for existing and future products
• Management of pricing analytics development and pricing approval process to ensure compliance with audit requirements and to drive increased revenue and margin for the organization

Director, Pricing & Contracting – Image Guided Therapy Devices

Field Engineer

• consult with healthcare institutions to ensure successful integration of solutions into the customer IT environment
• act as subject matter expert for complex IT concepts within the specialization for the local implementation teams to ensure complete solution delivery
• deploy and/or integrate software solutions within the purview of the associated domain for complex IT solutions which carry proprietary real-time life critical data
• educate customers on system maintenance
• document solutions to ensure support teams and other consultants can participate in support and onward development
• practice strong configuration management and version control
• drive continuous improvements of our implementation methodology and service offerings based on customer feedback
• be a key member of the implementation project and/or support team; foster collaboration through sharing experiences, information, perspectives, skills and expertise

Network Engineer – Patient Monitoring

Consultant

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance diagnosing and resolving system and network issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply understanding of customer environments to optimize system implementations
• Troubleshoot and resolve technical challenges using approved tools and methodologies
• Maintain accurate and detailed documentation of system configurations and support procedures
• Collaborate with cross-functional teams to deliver high-quality outcomes
• Continuously build technical expertise and contribute to knowledge sharing efforts

Technical Consultant – Patient Monitoring

• deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches
• support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance
• troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues
• maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations
• collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes
• continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction

Technical Consultant, Patient Monitoring

Account Manager

• Drive revenue growth and achieve Order Intake targets within assigned government reseller accounts
• Build and manage a qualified sales pipeline with reseller partners
• Identify, qualify, and close new business and account expansion opportunities
• Develop and execute joint sales strategies and account plans with resellers
• Own deal progression and order execution—lead full sales-cycle support

Partner Account Manager – Government Reseller

• Work to learn the installation process and establish rapport with customers while demonstrating urgency to resolve issues
• Maintain knowledge of technical advances and current industry trends
• Perform administrative duties within established timeframes, including timesheets, service work orders, expense reports, and more

Zone Installation Specialist, Medical Imaging – Travel: South Zone

Sales

• Develop and execute the annual Service Sales business plan
• Drive contract revenue growth, market share expansion, and competitive positioning
• Own Service Sales performance including forecasting, pipeline management, and execution of sales plans
• Build and maintain strategic relationships with key customers
• Lead and optimize sales operations including forecasting tools and compliance standards
• Manage, coach, and hold Service Sales leadership accountable
• Drive organizational effectiveness and cross-functional collaboration

Service Sales Leader, Ultrasound

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
• Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

• Deliver onsite and remote technical support
• Respond quickly to customer issues and minimizing disruption to clinical and operational workflows
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams

• Provide technical recommendations based on customer requirements
• Support the transition from a break fix to customer solutions focused operating model
• Drive continuous improvement of implementation methodology and service offerings
• Actively support to implement service strategies to achieve customer loyalty
• Collaborate with a diverse team including clinical, sales, and service partners
• Coordinate project resources and tasks
• Perform administrative duties within established regulations
• Install complex multi-phased systems
• Provide a technical review of system configurations
• Diagnose and resolve electronic, networking, and mechanical problems
• Travel across specified geography, averaging 1-4 hours of driving daily

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply an understanding of customer environments and requirements
• Troubleshoot and resolve technical challenges
• Analyze root causes and implement sustainable solutions
• Maintain documentation of system configurations, troubleshooting activities, and support procedures
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams