RELX

Coach

• Complete required monthly interaction reviews across calls, chats, and emails.
• Conduct audits for agent certification, recertification, and readiness validation.
• Review customer interactions, assessments, coaching records, and process adherence for certification decisions.
• Document audit findings, quality observations, gaps, risks, and recommendations accurately.
• Complete and upload daily close-loop analysis of CSAT, FCR, and VOC survey results, including Extremely Dissatisfied, Dissatisfied, Neutral, FCR 2, FCR 3, and Not Resolved responses.
• Prepare Month-to-Date CSAT and FCR reports for Operations Leadership.
• Identify top CSAT detractors, non-FCR drivers, process gaps, and customer pain points.
• Provide SMART feedback and actionable recommendations to support coaching and improvement plans.
• Partner with Operations, Co-Performance Coaches, Training, SMEs, and Leaders to address quality opportunities.
• Support QA calibration sessions to ensure consistent audit and evaluation standards.
• Monitor and document NorthStar behaviors, pitch-rate opportunities, and Boost coaching opportunities where applicable.
• Ensure QMA, Coaching Manager, and other required documentation are completed accurately and on time.
• Support quality-related refresher training or knowledge sharing based on QA findings and trend analysis.
• Maintain operational awareness through call, chat, or email shadowing or handling exposure.
• Support internal audits of quality records, certification documents, and coaching documentation.
• Perform other tasks or projects assigned by the immediate superior.

Performance Coach

Content Marketing Manager

• Ensure legal content is publication-ready, AI-ready, and compliant with structured content standards.
• Validate metadata, taxonomy tagging, XML/HTML structures, and content integrity across platforms.
• Support semantic enrichment and content optimization initiatives for AI/GenAI products.
• Collaborate with Editorial, Product, and Technology teams on AI content readiness initiatives.
• Manage end-to-end collection and conversion activities across Asia jurisdictions and products.
• Identify operational risks and resolve delivery or workflow issues proactively.
• Contribute to workflow modernization and digital transformation initiatives.

Content Analyst

Attorney

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.
• Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement.
• Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies.
• Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support.
• Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.
• Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

Legal Tech Customer Success Consultant – JD Preferred

Account Executive

• Lead engagement with court decision-makers, including executive officers, judges, clerks, and IT directors.
• Identify, qualify, and secure partnerships with court systems to expand data and document access.
• Build and manage a robust pipeline of court access opportunities, supported by CRM tracking and reporting.
• Develop and execute regional and national engagement strategies, including conferences, roundtables, and direct outreach.
• Advocate for the shared public benefits of data-sharing relationships and increased judicial transparency.
• Collaborate cross-functionally to ensure alignment on legal, technical, and operational requirements for court partnerships.
• Educate stakeholders on how LexisNexis solutions enhance access, analytics, and efficiency within the justice ecosystem.
• Contribute insights to product and policy teams to inform strategy and ensure sustainable, compliant data acquisition.

Court Access Account Executive

Executive Assistant

• Own complex, multi-executive calendars across time zones; proactively resolve conflicts aligned to strategic priorities
• Maintain a centralized Communications Calendar for key announcements, milestones, and leadership messaging
• Prepare executives for engagements with high-quality briefings, agendas, and AI-assisted insights
• Track deadlines, decisions, and follow-ups to ensure flawless execution
• Coordinate logistics across in-person and virtual meetings (A/V, rooms, catering)
• Manage end-to-end domestic and international travel aligned to preferences and policy
• Build optimized travel agendas with contingency planning and real-time issue resolution
• Leverage AI tools to streamline itineraries and improve accuracy
• Process expenses accurately and on time
• Act as the primary point of contact for the SVP’s office; triage communications with sound judgment
• Draft and deliver executive messaging (memos, town halls, leadership updates, all-hands)
• Utilize AI tools to accelerate content creation while ensuring tone and accuracy
• Partner cross-functionally to deliver consistent, well-sequenced communications
• Produce executive briefings and leadership materials with accuracy and timeliness
• Partner with Global Customer Operations, Finance, HR, and other stakeholders on key initiatives
• Maintain strict confidentiality of sensitive business and personnel matters
• Track and drive closure of SLT action items
• Plan and execute department events (town halls, off-sites, workshops, recognition programs)
• Own end-to-end logistics including venues, A/V, run-of-show, and communications
• Manage timelines and cross-team coordination to ensure seamless delivery
• Champion adoption of AI and automation to improve productivity and reduce manual work
• Identify and scale opportunities for AI-driven efficiencies across workflows
• Gather feedback, surface insights, and recommend continuous improvements
• Stay current on emerging tools; serve as an internal resource for AI best practices
• Own and evolve the department SharePoint site as a central hub for communications and engagement
• Ensure content is current, accessible, and visually engaging with strong governance practices
• Automate workflows using Power Automate and AI tools
• Serve as a subject matter expert for SharePoint best practices and adoption
• Act as the operational hub for the SVP’s office, managing workflows, vendors, and documentation
• Maintain organized, secure digital filing systems and standards
• Lead special projects with strong execution discipline
• Coordinate with IT, Facilities, Legal, and HR as needed

Senior Executive Assistant

QA Engineer

• Lead the planning and execution of functional, API, automation, and performance testing across multiple projects.
• Design, develop, and maintain scalable automation frameworks and CI/CD test pipelines.
• Partner with Product, Engineering, DevOps, and Architecture teams to ensure quality throughout the SDLC.
• Drive continuous improvement of testing processes, tools, quality metrics, and engineering best practices.
• Analyze defects, perform root cause analysis, and ensure timely resolution of quality issues.
• Mentor and develop QA engineers while promoting automation-first and quality engineering practices.
• Evaluate and implement new testing tools and technologies to improve quality, efficiency, and delivery.
• Manage team priorities, performance, and resource planning to deliver high-quality software on time.
• Ensure compliance with organizational quality standards, governance, and audit requirements.

Quality Engineering Lead

Associate

• Work with editors, authors, editorial boards and the academic community at large to ensure sufficient copy flow of relevant, high-quality manuscripts;
• Negotiate and manage contractual relationships with journal editors;
• Continuous quality control and monitoring of all aspects of day-to-day editorial, production and publishing operations and actively address improvements where required;
• Meet portfolio related objectives with regards to content growth, new launches, articles market share, citation share, editorial speeds, editorial fees budget, and author and editor satisfaction.
• Stay up to date with market developments, to identify and map market needs and business opportunities.
• Combining market knowledge and data analysis, develop a portfolio strategy that will deliver on STMJ targets and to ensure your portfolio remains fully competitive.
• Develop and execute a China strategy plan for Agriculture and Environment in close collaboration with peers.
• Stay in close contact with editors and editorial boards within journal portfolio, and engage with stakeholders across the research communities, including research institutes, societies, and funding bodies.
• Work with colleagues in the team on developing their networks in China.
• Work closely with team members and other publishing colleagues to help deliver on collaborative projects and goals.
• Participate in projects that are run across STMJ and contribute to projects within Elsevier that require STMJ representation.

Associate Publisher

SDET

• Take ownership of the delivery team’s test strategy and drive effective execution.
• Contribute to the timely and high-quality delivery of customer environments through effective test planning and execution.
• Define and adapt test coverage to align with customer requirements and delivery priorities.
• Maintain test scenarios and test execution records in the test management tool to support traceability, effective execution and accurate reporting.
• Identify, log, and document defects in bug-tracking tools to drive timely resolution.
• Track and troubleshoot defects with developers and stakeholders through to closure.
• Provide clear testing status updates in stand-ups and planning sessions, highlighting risks and priorities.
• Build and maintain automated tests using Node.js/JavaScript (Mocha, WebdriverIO).
• Partner with QA and product teams to automate test coverage for new and existing platform features.

Senior Quality Test Engineer

Editor

• Identify experts to act as peer reviewers on selected submissions
• Commission and handle special project content as necessary
• Develop and maintain links with the global health community to solicit high-quality research and thought leadership for the journal
• Attend conferences and other events, to represent the journal, to identify suitable topics and authors, and to keep up-to-date with current developments in global health

Senior Editor – Part Time, Fixed Term

Manager

• Concevoir et piloter les conférences et contenus
• Définir les programmes de conférences et formats interactifs en cohérence avec la stratégie des salons.
• Collaborer avec les Directeurs de salon et les équipes Marketing afin d'identifier les sujets prioritaires et les intervenants clés.
• Recruter, accompagner et coordonner les intervenants, experts et partenaires.
• Assurer la bonne production et le suivi opérationnel des conférences.
• Développer les animations et expériences événementielles
• Concevoir et mettre en œuvre des animations, expériences de networking et formats innovants favorisant l'engagement des participants.
• Identifier et mobiliser les partenaires, clients et intervenants nécessaires à leur réalisation.
• Coordonner leur mise en œuvre avec les équipes internes et les prestataires.
• Piloter les Awards et concours
• Concevoir et développer les programmes Awards en lien avec les objectifs des salons.
• Mettre en place les campagnes de candidatures et animer les jurys.
• Superviser l'organisation des cérémonies et la production des supports associés.
• Développer les partenariats et mesurer la performance
• Développer et animer des partenariats stratégiques afin d'enrichir les contenus et renforcer l'attractivité des événements.
• Définir et suivre les indicateurs de performance (fréquentation, satisfaction, engagement, etc.).
• Analyser les résultats et formuler des recommandations d'amélioration.
• Promouvoir et valoriser les contenus
• Coordonner la production et la diffusion des contenus sur les différents canaux de communication (web, réseaux sociaux, supports événementiels, podcasts, vidéos, etc.).
• Travailler en étroite collaboration avec les équipes Marketing pour assurer la visibilité des programmes.
• Assurer une veille et innover
• Réaliser une veille permanente sur les tendances du marché et les sujets émergents.
• Identifier de nouveaux experts et intervenants.
• Être force de proposition pour développer de nouveaux formats, services et expériences à destination des participants.

CDD Responsable Conférences, Contenus

Sales Development Rep

• Prospect for new business through high volumes of daily activity across multiple channels, including phone, email, and LinkedIn
• Follow up with identified prospects to maintain engagement and progress opportunities
• Own the lead generation process by researching assigned targets and reaching out with tailored value propositions
• Coordinate with Marketing to track, assess, and qualify omnichannel leads
• Collaborate with Solutions Account Executives to ensure all pre-sales information is accurate and documented
• Work closely with sales teams to schedule qualified demonstrations and meetings, building a strong pipeline of opportunities
• Identify qualified prospects and navigate organisational structures to reach key decision makers and influencers
• Generate meaningful business opportunities aligned with approved sales management guidelines

Sales Development Representative, Arabic & English – Research Intelligence

Full-stack Engineer

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.
• Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

Principal Engineer

Client Partner

• Manage and grow an assigned portfolio of law firm clients
• Build and maintain strong relationships with attorneys, partners, legal administrators, and librarians
• Drive client satisfaction and support renewals of print subscriptions and continuation services
• Identify new business opportunities within existing and prospective accounts
• Promote and sell legal publications, including codes, treatises, practice guides, and subscription updates
• Meet or exceed territory sales targets and revenue goals
• Execute upsell and cross-sell strategies to increase account value
• Maintain accurate records of sales activity, opportunities, and forecasts in CRM systems

Junior Client Manager

• Own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value.
• Partner closely with customers to understand their priorities and position LexisNexis solutions as business-critical tools that support legal practice, knowledge management, and firm operations.
• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions.
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations.
• Position LexisNexis legal research, analytics, and AI-enabled workflow platforms as essential solutions aligned to client practice groups and operational goals.
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs.
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships.
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies.
• Provide structured feedback to internal teams based on client insights and usage patterns.

Large Law Markets Client Manager

Director

• Accountable for the strategic and operational integrity of drug product data content
• Define and maintain strategy for drug product data
• Expert interpretation of pharmacy law and regulation changes
• Active representation of the organization at NCPDP and other industry forums
• Establish and evolve quality assurance frameworks
• Collaborate with Clinical team on data boundary questions
• Provide expert guidance and mentorship to drug product staff