Salesforce

Data Scientist

• Recruit, onboard, and develop a high-performing team of Account Executives
• Own the revenue forecast and GTM strategy for Austria and German Mid-Market
• Drive a culture of "data care" by ensuring meticulous CRM maintenance
• Masterfully apply structured sales methodologies to close complex deals
• Act as a bridge between the Data Foundation specialist team and Salesforce Core teams
• Leverage your existing network to build C-suite relationships

Regional Vice President – Head of Austria & Mid-Market Germany, Data Foundations

Principal

• Design, build, and operationalize agentic AI-driven workflows using Large Language Models (LLMs), prompt engineering, and tools like Agentforce Vibes, Claude, Cursor, and GitHub Copilot to accelerate demo creation
• Empower customers to build, configure, and support their own Salesforce environments faster and smarter using industry-specific clouds like Agentforce for Public Sector
• Proactively build production-ready, open-sourced, and standards-aligned accelerators targeting State and Local Government customers based on the "80% Generic Core" philosophy, providing Localization Guides for the Systems Integrator (SI)-led final 20%
• Scope every accelerator through the Triple Filter (Open Data Mandate, Standards Mandate, Revenue Matrix) and measure success by Net New Annual Order Value (NNAOV) and consumption metrics
• Act as a strategic advisor to Product Management, providing critical feedback on Agentforce Vibes and identifying cross-functional integration gaps within the Headless 360 ecosystem to optimize AI-assisted development workflows

Principal, Specialist SE

Data Analyst

• Design, develop, and maintain interactive Tableau dashboards and reports that track enablement completion, readiness metrics, and program performance
• Connect and blend data across Salesforce orgs, Readiness platforms, and other internal data sources to build comprehensive enablement views
• Partner closely with Field Readiness, TechOps, and the Data Office engineering team to align data outputs with strategic priorities
• Ensure data accuracy, integrity, and consistency across all published dashboards in support of the AI-enabled enablement vision
• Identify trends, patterns, and anomalies in enablement data and proactively surface insights to leadership
• Support the evolution from reactive reporting to predictive, personalized analytics aligned to our FY27 roadmap
• Document data sources, metric definitions, and best practices to support scalable, governed analytics
• Train and uplevel team members on Tableau usage and data literacy across the organization

Data Analytics Analyst

Architect

• Build, lead, and develop a world-class team of Success Architects.
• Drive customer adoption and value realization.
• Manage key metrics including customer satisfaction (CSAT) and productivity.
• Act as an escalation point for high severity customer issues.
• Ensure KPIs are met or exceeded across global Architect standards.
• Build meaningful and lasting relationships with key stakeholders.

Director, Regional Success Architecture

Customer Success Manager

• Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by:
• Coordinating the completion of the Signature Success catalog of services as required for your customer
• Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer
• Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
• The CSM may be required to occasionally be available for some after-hour or weekend coverage depending on the customer’s need.
• Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.

Customer Success Manager, Marketing Cloud

Data Engineer

• Define and communicate a bold, data-driven global strategy for Technical Support that aligns to broader Customer Success and company priorities
• Operate as an executive leader of leaders — developing and inspiring a team of Senior Directors and Directors
• Establish the operating model, performance standards, and culture for Technical Support at global scale
• Identify and capitalize on emerging risks, trends, and opportunities across the business; translate insights into investment decisions and enterprise-level plans
• Represent Technical Support as a strategic voice in executive forums, ELT discussions, and cross-functional leadership councils
• Maintain exceptional command of global operational metrics
• Drive a data-first culture across the leadership team
• Build and evolve executive-level reporting and dashboards that surface business health and enable proactive, scalable intervention
• Serve as the ultimate executive escalation leader for the most complex, high-visibility, and strategically sensitive customer situations
• Build trusted, long-term relationships with C-level and board-level stakeholders

VP, Technical Support Engineering – Agentforce, Data 360

Account Executive

• Build positive, trusted relationships with key team members and C-suite decision makers
• Develop opportunities through both warm leads and whitespace prospecting
• Drive customer satisfaction and develop key stakeholder relationships at assigned accounts
• Build and drive the overall long-term account strategy, aligned to customer business objectives
• Coordinate internal Salesforce resources to meet customer business needs
• Perform account planning, coordinating with Prime and Cloud sales resources to ensure strategic alignment
• Share the Salesforce value proposition with existing and prospective customers
• Drive growth within an existing assigned account

Senior Account Executive – Tableau, Public Sector

Full-stack Engineer

• Design, build, and maintain scalable, AI-first testing frameworks and automation suites
• Translate high-level quality strategies into actionable automation plans
• Dig deep into the application code to understand system architecture
• Implement and support evaluation processes for subjective quality dimensions
• Partner closely with developers, product managers, and engineers

Software Engineering SMTS

Chief Marketing Officer

• Own the end-to-end GTM strategy for the Headless 360 platform
• Define and lead quarterly by-segment and by-OU GTM plays
• Develop a clear Headless 360 platform competitive differentiation and value messaging
• Align Headless 360 platform GTM priorities with top global campaigns
• Equip sellers and partners with the assets needed to win opportunities
• Own monthly and quarterly measurement of GTM program success
• Build and run global enablement programs for the entire sales organization
• Develop and deliver enablement content tailored by segment, industry, and buyer persona
• Partner closely with Sales leadership and establish a clear operating cadence
• Champion a solution-selling motion across the Headless 360 platform GTM
• Develop deal-winning narratives, discovery question guides, and ROI frameworks
• Lead by example as a marketing maker—leveraging AI tooling to increase content output
• Partner with executives on strategic leadership communications
• Lead, coach, and develop a high-performing GTM PMM team
• Foster a culture of clarity, speed, accountability, and inclusion
• Serve as the connective tissue across Salesforce's GTM marketing organization

Senior Director, Product Marketing

• Analyze requirements for new features, enhancements, and bug fixes; produce clear requirements documents.
• Evaluate the existing codebase to determine optimal design approaches; produce design documents.
• Implement changes primarily in the core C layer, with occasional work in Java (via JNI) and .NET (C#) API wrappers for cross-platform support.
• Write and execute development-level tests to validate correctness and performance.
• Collaborate with and support QA and customer support engineers throughout the development lifecycle.
• Occasionally engage directly with customers on technically complex issues when escalation is warranted.

Senior Software Engineer – Ultra Messaging

• Driving quantifiable business impact across our most complex, often multi-org Signature customers.
• Acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.
• Ensure the seamless delivery of all deliverables necessary to advance the customer’s core business goals.
• Integrate multiple products or processes to create effective customer solutions.
• Determine when and how to engage clients based on calculated ROI!
• Own the Signature experience across complex, multi-org customers.
• Organize information across multiple work streams and integrate customer priorities and timelines into comprehensive success plans.
• Proactively take ownership of customer needs and connect all the dots.
• Craft a clear engagement charter with specified goals and metrics to ensure alignment across internal and external teams.
• Align the Account Success team and internal stakeholders around the customer’s business and technical goals.
• Design multi-step digital workflows where agents handle repetitive data-intensive work, freeing the CSM for high-stakes relationship building.
• Cultivate and maintain relationships with customer IT and business executive leadership.
• Navigate the customer’s and Salesforce’s internal organizational dynamics to achieve results.
• Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations.
• Amplify the voice of the customer with internal teams to ensure the organization remains laser-focused on customer success.
• Develop a strong working knowledge of Salesforce’s major solutions and leverage industry insight to position customers for future success.
• Mentor team members to help accelerate their personal development.

Senior Customer Success Manager – Tableau

Advocate

• Work with the Program Coordinator to support and place Peer Support Specialists with mental health and recovery providers
• Active recruitment of potential participants in collaboration with health partners
• Conduct online interviews with participants
• Facilitate group meetings throughout the recruitment, training, and placement processes
• Support participants through mentorship and monitor individual progress
• Collaborate with community partners for placement sites
• Document all client interactions into the LMS
• Coordinate meetings for participants and graduates

Peer Support Advocate

Salesforce Developer

• Partner with Demo Product Owners to understand stakeholder needs, translate requirements, and build production-ready Salesforce components, following established DevOps and release management processes.
• Build and maintain deployable demo assets on the Salesforce platform, with a focus on front-end development — crafting LWC components, custom UI layouts, and interactive user experiences across product clouds.
• Own the quality, reliability, and polish of assigned demo assets — performing root cause analysis, resolving technical issues, and ensuring every experience looks and works as intended.
• Leverage top-of-the-line AI tools (such as generative AI and intelligent coding assistants) to accelerate development, optimize internal workflows, and drive exceptional team productivity and results.
• Contribute to developer standards, component libraries, and documentation — mentoring teammates and driving consistency in how the team builds and ships best-in-class experiences.

Senior Software Engineer – Salesforce Demos

Engineer

• design, build, and deploy agentic AI solutions directly inside enterprise customer environments
• work as part of a delivery team, partnering closely with a Deployment Strategist
• develop AI agents and experiences that take real actions for real organizations
• own technical components end-to-end: from architecture choice to deployed, validated, and observable in production
• build and maintain agent performance dashboards and customer KPI reporting
• contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months
• partner with the Deployment Strategist to translate customer business challenges into agentic solutions

Forward Deployed Engineer – All Levels

Artificial Intelligence

• Lead, mentor, and scale a high-caliber team of AI-native graduates.
• Act as a direct people manager for a cohort of Emerging Talent AI Builders.
• Help AI natives pivot from experimental projects to deploying production-grade enterprise software.
• Teach technical grads how to translate tech into business value.
• Establish a vibrant, inclusive atmosphere.
• Guide graduates through the design of agentic reasoning, prompt engineering, and tool calls.
• Support Graduates in building scalable and secure agentic solutions.
• Foster an active, experimental lab culture where rapid experimentation is celebrated.
• Oversee the pipeline of customer work and strategically pair Grads with projects.