Salute

Technician

• Perform day-to-day operational support in the data center environment
• Respond to incident tickets, service requests, and change orders
• Install, rack, mount, cable, and decommission hardware
• Monitor data center infrastructure and respond to alarms
• Support emergency response efforts and preventative maintenance activities
• Maintain asset management records and track inventory
• Coordinate with vendors and internal teams for upgrades

Data Center Technician

• Cleaning will be required for this position
• Data Hall subfloor/surface/crevice/cleaning using approved equipment, attachments, and methodologies
• Scrub floor tile surfaces to client expectations
• Clean overhead cable trays, conduits, busways, and other fixtures using approved equipment, attachments, and methodologies
• Vacuum, sweep, and damp mop floor to client expectations
• HEPA vacuum acoustical ceiling bottom faces
• Vertical and horizontal surface wipe down to client expectations using approved equipment, attachments, and methodologies
• Clean surfaces up to 12 feet, including conduits and other fixtures
• Wipe down exteriors of electrical and mechanical equipment
• Spot clean equipment and fixtures
• Cosmetic cleaning tasks
• Particulate testing
• Trash and recyclable disposal
• General janitorial functions that might include spill cleanup, common area cleaning and sanitation, and office area dusting.

Data Center Cleaning Technician

Full-stack Engineer

• Lead and supervise the Technical Operations Site Team, ensuring all activities are executed safely, efficiently, and in compliance with Salute’s protocols and regulatory standards.
• Oversee all planned and reactive maintenance tasks for building services infrastructure, including electrical, mechanical, and life safety systems.
• Ensure full utilization of the CMMS platform for work order management, incident tracking, and performance reporting.
• Act as the primary point of contact for infrastructure issues, coordinating with internal engineers and escalating to third-party specialists when necessary.
• Monitor SLA and KPI compliance, facilitate incident management, and maintain clear communication with client representatives and site leadership.
• Serve as an HV Authorized Person, performing safe isolations, issuing permits to work, and ensuring adherence to high-voltage operational procedures.
• Develop, review, and refine SOPs and emergency procedures to ensure readiness for routine and critical scenarios.
• Conduct statutory compliance testing and ensure timely resolution of any nonconformance issues.
• Supervise specialist service contractors, including onboarding, work approval, and adherence to RAMS, MOPs, and site regulations.
• Support site operations through technical guidance, coverage planning, and coordination with the Technical Ops planning team.
• Assist in site specific Training and Job Shadowing of Critical Facilities Engineer I, II and III to ensure proper development.

Critical Facilities Lead Engineer

Manager

• The Critical Facility Manager is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center operate at peak efficiency.
• This involves both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues.
• Serve as an expert technical resource reporting to the Regional Director and interacting with onsite Critical Facility Engineers (CFEs) and any third-party vendors.
• Expected to be a singular focal point for all facility operations within a given data center.
• Manage multiple complex projects simultaneously.
• Collaborate and coordinate with multiple internal business groups to ensure the successful delivery of service levels.
• Analyze production operations and initiate corrective actions to ensure operational stability.
• Initiate and establish quality standards for the Datacenter teams and manage those initiatives through to completion.

Critical Facility Manager

Security Engineer

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress, monitor closed-circuit televisions and alarm systems
• Compose reports, deter criminal activity, and misconduct, and perform other duties as specified in post orders
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates to ensure no disruption in business operations
• Maintain access log
• Monitor cameras after normal working hours
• Notify your Shift Lead of Supervisor of any issues
• Observe and report any suspicious activity
• Maintain awareness of surroundings to promote physical security and safety
• Observe departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
• Contribute to communication and awareness of security policies and issues as needed
• Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles

Data Center Security Officer

• Conduct unarmed foot and/or vehicle patrol (interior and/or exterior)
• Control access and egress
• Monitor closed-circuit televisions and alarm systems
• Compose reports, deter criminal activity, and misconduct
• Patrol exterior grounds of the facility
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates
• Maintain access log
• Monitor cameras after normal working hours
• Notify your Shift Lead or Supervisor of any issues
• Observe and report suspicious activity

Data Center Construction Security Officer

• Conduct unarmed Patrols (interior and/or exterior)
• Control facility access and egress
• Monitor closed circuit televisions and alarm systems
• Compose reports
• Deter criminal activity and misconduct
• Perform duties as specified by the client
• Facilitate a pleasant experience for the client and their customers through interactions
• Maintain awareness of surroundings to promote physical security and safety
• Observe and report suspicious activity
• Provide access control for gates ensuring only authorized personnel are permitted
• Manage traffic flow at gates
• Maintain access log
• Monitor cameras after normal working hours
• Notify DPR personnel of any issues
• Contribute to communication and awareness of security policies
• Assist and train new staff on all security systems, SOPs, patrols, post orders, etiquette, and customer service
• Oversee the Site Security Officers, enforce disciplinary measures in accordance with Salute HR policy

Security Shift Supervisor

• Install, route, and secure structured cabling according to project specifications
• Assist with server rack deployments and related hardware setup
• Follow safety protocols and company procedures at all times
• Maintain a clean and organized work environment
• Complete tasks assigned by the Team Lead in a timely and accurate manner
• Support quality assurance efforts by adhering to installation standards
• Communicate clearly and respectfully with team members and supervisors
• Ability to follow precise instructions
• Perform material movement including shipping/receiving and inventory management per standard process
• Perform Data Center pre-cabling to industry standards
• Detailed physical inventory tracking and staging
• Timely responsiveness via MS Outlook, MS Teams, text, and/or phone

Operator

• Complete all tasks as directed by the Data Center Manager and report on any condition affecting building services and tenant comfort or safety.
• Ensures success in the execution of all operation, maintenance, and modification of all critical environment building systems tasks assigned.
• Completes planned and ad-hoc preventive maintenance work assignments requiring the skill and direction of several engineering, mechanical, and maintenance trades.
• Provides rapid response, investigation, and management of indoor emergency situations and air quality complaints.

Multi Skilled Operator

Account Manager

• Prepare reporting packages for GARs, QBRs, and MBRs.
• Assist in variance analysis on revenue, cost, and margin.
• Maintain forecasting and budgeting trackers.
• Support month-end close and accrual preparation.
• Track account profitability and utilization trends.
• Prepare, review, and issue sales invoices in alignment with contract terms and billing requirements.
• Review and chase project WIP.
• Collect outstanding accounts receivable.
• Monitor billing deadlines and resolve discrepancies.
• Support audit requests and documentation (e.g., proof of service, invoice support).
• Reconcile timecards for proper project coding.
• Review and validate timesheets for accurate labor tracking.
• Manage expense coding across accounts.
• Review and approve employee expense reports in alignment with policy and client/account requirements.
• Track employee absences.
• Report HR metrics.
• Support workforce planning initiatives.
• Monitor and maintain data quality and account setup across systems to ensure accurate billing and reporting.
• Lead weekly operational syncs with account teams.
• Coordinate ordering of branded apparel, PPE, and safety supplies.
• Support data integrity across Salesforce and Intacct.
• Drive process improvements and standardization.
• Maintain operations record keeping and reporting.
• Manage contract change controls.
• Administer annual CPI increases.
• Record contract expansions and extensions.
• Drive early dispute resolution.
• Ensure compliance with documentation and approval requirements.
• Partner with Tax and Accounting to evaluate service taxability and financial impact.
• Track vendor costs to ensure proper billing treatment and accurate margins.
• Partner with Vendor Management to coordinate vendor onboarding and PO creation.
• Maintain contract and PO documentation.
• Track contract expirations and renewals.
• Process goods receipts and confirm services.
• Serve as a single point of contact bridging Finance, Operations, and Client teams.
• Drive revenue assurance and cost control at the account level.
• Enable data-driven decision making through timely, accurate reporting.
• Ensure a seamless client experience from onboarding through delivery.
• Proactively identify risks and resolve issues early.
• Lead or support process improvement and automation initiatives across Salesforce, Intacct, UKG, Smartsheet, Power Query, and related tools.

Account Coordinator

• Responsible for the operational integrity, commissioning, and regulatory compliance of the electrical power and mechanical systems.
• Ensure that all electrical, mechanical, and fire/life safety equipment within the data center are operating at peak efficiency.
• Conduct periodic inspections of building systems.
• Rapid response, investigation, and management of indoor emergency situations.
• Operate, monitor, maintain, and respond to abnormal conditions of facility systems.

Data Center Operator

Change Management

• The change manager is responsible for the leadership and coordination of organizational change initiatives.
• They develop, implement, and manage the change process itself, which can be a complex and challenging task.
• The manager interfaces with all levels of management and staff to ensure that changes are smoothly and effectively implemented.
• Change managers lead change management activities in the right direction and work to ensure that changes meet the organization’s goals.
• Sets and defines standards for development of EEP (Error Elimination Procedures - MOPs, SOPs, EOPs, WAPs) and defines/develops process to work inside of client’s systems (Ticketing system/ Upkeep) as well as future platforms.
• Create high quality error elimination procedures and content in support of client’s operations and growth.
• Contribute to the corporate technical documentation style, voice, and requirements.
• Interact with subject matter experts to compile comprehensive user-centric content.
• Keep abreast of trends and technology in technical communication with an eye to implement them at client’s Data Center.
• Ensure the successful completion and acceptance of all procedures.
• Research tools and methodologies to advance the quality of content and its production.
• Producing high-quality, clear, accurate, and complete documentation with no errors, within established deadlines.
• Organizing and prioritizing tasks and having exceptional analytical skills.
• Managing multiple projects and deliverables.
• Quality Control on existing procedures for managed and assigned site(s), ensuring proper EEPs are in place and manage their entire lifecycle.
• Researching and learning new technologies in Technical Communications - Learn about Data Centers’ critical equipment in order to understand their behavior, risks, and assess the proper sequence of operations along with the engineering CoE.
• Sets and defines standards for communication to all clients related to change management (proactive/corrective/reactive) and a mechanism to ensure and report on compliance and customer satisfaction levels.
• Develops, plans, and collaborates with Engineering CoE and Operations Managers on how to effectively track EEPs in client’s system in real time.
• Development of reporting on asset changes on all platforms (cooling/power/generator/access controls/fire systems).
• Develops, plans, and collaborates with the CoE team on creating consistent, relevant, and uniform reports for customers and internal requirements.
• Works on automating processes to generate continuous improvement and provide scalable and repeatable mechanisms.

Change Management Specialist

• Ensuring that all cooling, mechanical, and supporting infrastructure operates at peak efficiency to maintain strict thermal conditions for mission-critical IT equipment.
• Conducting planned preventative maintenance
• Performing daily corrective work
• Troubleshooting in-row cooling systems
• Responding to emergent environmental or mechanical issues
• Interacting with Data Center Operators (DCOs), clients, and vendors while supporting a reliability standard exceeding 99.999% uptime
• Traveling up to 50% for remote site projects
• Performing L2 – L5 commissioning checklists as deliverables to the customer
• Developing creative approaches to keep operational costs to a minimum
• Testing performance of electromechanical assemblies and electronic multimeters
• Reading blueprints, schematics, diagrams or technical orders to determine methods and sequences of processes
• Inspecting equipment for defects, leaks, and potential issues
• Installing electrical/mechanical parts and hardware in housings/assemblies with hand tools
• Aligning, fitting or assembling component parts using hand/power tools
• Providing feedback on the effectiveness of existing standards and processes
• Working with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
• Collaborating on tracking and completing aggressive preventive and predictive maintenance programs

Critical Facilities Technician

• Responsible for ensuring that selective electrical, mechanical, access systems, doors, building systems, and fire/life safety equipment within the data center is operating at peak efficiency.
• Directly accountable for the supervision and management of Critical Facilities Technicians and Suppliers.
• Takes responsibility for overall professional development, career path development plans, and professional certifications.
• Provides direct, on-site, coordination, supervision, and project management support for critical facility operations of a data center environment.
• Accepts direct accountability for the management and operations, preventative maintenance program implementation, and life-cycle management of critical facility assets.

Critical Facilities Manager

Recruitment

• Manage full-cycle recruiting including intake sessions, sourcing strategy, post jobs, conduct screenings, coordinate and schedule interviews, manage selection, offer negotiations, close offers, and finalize pre-boarding tasks.
• Partner with hiring managers to create job descriptions and tailored recruitment, interview, and advertisement plans.
• Develop and execute sourcing strategies (direct sourcing, referrals, job boards, colleges, community hiring events, etc.) and manage pipelines.
• Source candidates via LinkedIn Recruiter, Indeed, applicant tracking system (ATS), boolean search, and other established and unique tools and sources.
• Create targeted outreach campaigns to attract passive talent.
• Conduct structured phone/video screens and coordinate interview feedback.
• Advise on offer recommendations, compensation alignment, and closing strategies.
• Ensure accurate ATS documentation and compliance with hiring practices.
• Analyze and track recruiting metrics / KPIs and adjust strategy to meet or exceed hiring goals and to report on recruitment progress.
• Actively contributes to process improvements, employer branding, and candidate experience initiatives.
• Monitor candidate and hiring manager satisfaction ratings through survey feedback.
• Manage recruitment projects as assigned while maintaining full recruiting workload.