Xero

Customer Support

• Act as a brand ambassador and trusted advisor for customers.
• Provide high-quality support and guidance through various channels.
• Help users navigate their queries quickly and efficiently.
• Engage in proactive call campaigns to assist customers.
• Utilize modern tools and technology, including Generative AI, for customer support.
• Manage and resolve customer cases using platforms like Salesforce.
• Adapt to the evolving CX strategy and product landscape in a high-change environment.

Customer Experience Specialist

Director

• Shape strategy, execution, and performance of the Enterprise business in the Accountant & Bookkeeping Partner Channel.
• Lead teams dedicated to managing signed Enterprise partners and key enterprise payments relationships.
• Drive retention, expansion, and multi-product adoption for growth in a fast-growing segment.
• Collaborate with global stakeholders across Sales, Marketing, Product, Operations, and Payments for seamless alignment.

Director, Strategic Partners

Sales Operations Manager

• You will drive transformation across Xero’s global sales function, combining strategy, data, and commercial impact.
• By leveraging best-in-class artificial intelligence tools and modern analytics, you will build the critical infrastructure that powers go-to-market intelligence.
• You will lead high-impact cross-functional initiatives end-to-end, modernising operational rhythms and establishing robust governance frameworks.
• Your work will centralise and streamline global programmes, ensuring our data flows keep pace with an evolving commercial model whilst designing scalable, AI-augmented process improvements that eliminate manual effort.

Global Sales Operations Manager

Head of Brand

• Turn our strong regional presence and growing influencer programmes into a coherent, global social engine.
• Own the organic social strategy across all channels.
• Ensure our brand voice is dominant in every market while deepening loyalty with our existing customers.
• Oversee the global social content supply chain and manage internal teams, agency partners, and external creators.
• Bridge the gap between organic content and performance marketing to maximize reach.
• Lead a global team focused on content creation, community management, and advocacy.
• Partner closely with regional social experts and performance marketing team to align global programmes with local market nuance.

Head of Global Brand Social

Full-stack Engineer

• Focus on solving engineering problems at scale, moving beyond feature delivery to influence the architecture and implementation of distributed systems.
• Refactoring complex, monolithic systems and building high-quality, scalable software to ensure the platform remains robust and reliable.
• Join a collaborative environment where engineers, product owners, and designers work together using agile and delivery practices.
• Prioritise continuous learning and mastery, participating in code reviews and knowledge-sharing sessions.
• Modernising systems by refactoring monolithic components into distributed, scalable architectures.
• Enhancing the developer experience through the maturation of CI/CD concepts, tooling, and TDD practices.
• Building and maintaining a diverse tech stack that includes C#, .Net, React, AWS, and Kubernetes.

Lead Engineer

Engineering Manager

• Lead, grow, and manage a team of engineers building software for new or improved features in Xero's products.
• Champion processes and practices to enable great engineering work and cultivate talent.
• Ensure team delivers quality software faster to impact the overall product vision.
• Own the hiring process, identify skill gaps, and empower decentralized decisions.
• Mentor Junior and Senior engineers in their careers and performance development.
• Coordinate cross-team dependencies and engage in collaborative alignment.

• Define the standard for engineering excellence at Xero
• Shape the technical roadmap to ensure technical decisions align with strategic goals
• Lead the strategic prevention of issues by defining frameworks for SLOs and quality standards
• Coach lead engineers, recruit top talent, and engage with the broader tech community
• Define and execute a vision for AI-led engineering to transform software design, build, test, and maintenance processes

Principal Software Engineer – Mobile

Account Executive

• Drive the growth and development of Xero's commercial relationships with accounting and bookkeeping partners
• Help design and execute a digital strategy to modernise partner practices
• Manage territory effectively and identify new opportunities for small businesses
• Connect partners with cloud technology and empower the partner community
• Execute quarterly plans to establish a consistent pipeline of qualified opportunities
• Utilise Salesforce to maintain high account hygiene and track outbound activity
• Facilitate partner recruitment events, training webinars, and workshops to strengthen the community

Customer Success Manager

• Be the primary point of contact for a portfolio of enterprise accounting and tax partners
• Shape how firms adopt and embed Xero into their practice
• Build business plans with partners and collaborate with Enterprise Account owners
• Nurture partnerships to drive subscription and revenue growth for Xero
• Attend events and run workshops to maintain a healthy pipeline of accounts

Associate Enterprise Partner Success Manager

Marketing Operations

• Step into a pivotal role as the internal Product Manager for the marketing technology stack
• Direct ownership of core data pipelines, Salesforce ecosystem, and conversion event systems
• Configure, deliver, and integrate premium SaaS applications
• Partner with performance marketing, data engineering, and sales teams to improve audience targeting
• Guide a dedicated engineering team and make high-impact technical choices

Marketing Technology Manager

• Step into a pivotal role as the internal Product Manager for our marketing technology stack.
• Direct ownership of core data pipelines, Salesforce ecosystem, and conversion event systems.
• Guide a dedicated engineering team to shape high-scale CRM and AI roadmaps.
• Configure, deliver, and integrate premium SaaS applications to drive ROI and deliver hyper-personalised marketing at scale.
• Make high-impact technical choices to improve audience targeting and enhance media performance visibility.

• Take ownership of core data pipelines and Salesforce ecosystem
• Guide a dedicated engineering team and shape CRM and AI roadmaps
• Configure, deliver, and integrate premium SaaS applications
• Partner with performance marketing, data engineering, and sales teams to make impactful technical choices
• Report directly to the Head of Marketing Technology and work collaboratively across regions
• Direct engineering workflows using comprehensive product requirement documents
• Expand Segment customer data platform utilizing personas to deliver complex user journeys
• Launch flagship AI initiatives and facilitate data-sharing pipelines for bidding quality improvement

Manager

• Drive pivotal transformations across the Customer Growth & Experience team
• Direct the strategic integration of technology, processes, and people initiatives
• Foster an environment of continuous improvement
• Ensure projects deliver intended value while embedding a culture of agility, collaboration, and customer-centricity
• Design and implement change management strategies
• Deliver hands-on project management across diverse portfolios
• Build robust communication channels with leadership and stakeholders
• Identify and mitigate operational risks across active projects

Delivery & Change Manager – CX

Human Resources

• Oversee end-to-end coordination of the employee lifecycle including onboarding and offboarding processes.
• Maintain data integrity within people systems and act as a trusted point of contact for employee queries.
• Empower regional teams to focus on strategic initiatives by executing foundational administrative operations with care and precision.
• Own frontline operational delivery for global processes across the full employee lifecycle.
• Identify system friction points and drive automation and AI process improvements.

HR Coordinator

• Oversee end-to-end coordination of the employee lifecycle including onboarding, internal movements, and offboarding.
• Maintain data integrity in people systems and act as a contact for employee queries.
• Own frontline operational delivery for global processes.
• Identify system friction points and implement automation solutions.
• Drive continuous improvements within Workday, JSM and related workflows.
• Upgrade internal knowledge bases and documentation for accurate support and advice.