Johnson & Johnson

Account Executive

• Develop and implement strategic account plans for targeted customers in the Dermatology and Rheumatology sector.
• Build and maintain positive relationships with key opinion leaders (KOL’s), and healthcare professionals in the Dermatology and Rheumatology fields.
• Achieve and exceed sales targets and objectives for assigned accounts.
• Conduct product presentations and therapeutic area discussions to healthcare providers, ensuring accurate and up-to date information is conveyed.
• Collaborate with both internal and external cross-functional teams to ensure cohesive strategy implementation.
• Analyse market trends, competitor activities and customer need to identify opportunities for growth.
• Provide exceptional customer service and support to healthcare professionals in handling product inquiries.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and performance metrics in the CRM system.

Executive Accounts Manager

Supply Chain

• Gestionar el plan de abastecimiento y reposición de inventario.
• Monitorear niveles de stock, backorders y riesgos de suministro.
• Coordinar compras y seguimiento con plantas, hubs o centros de distribución.
• Liderar análisis de inventario, excess & obsolete (E&O) y oportunidades de optimización.
• Participar activamente en procesos IBP/S&OP.
• Identificar riesgos y definir planes de mitigación para asegurar continuidad de suministro.
• Generar análisis y reportes de KPIs (DOS, OTIF, Fill Rate, entre otros).
• Desarrollar y mantener planes de suministro precisos para los países y portafolios de productos asignados.
• Monitorear los niveles de inventario, la disponibilidad de productos y los riesgos de backorder para asegurar la continuidad del negocio.
• Colaborar con los equipos de Comercial, Marketing, Servicio al Cliente, Manufactura y Planeación Global para alinear las prioridades de la cadena de suministro.
• Analizar tendencias de pronóstico, desempeño de inventarios y KPIs operativos para identificar riesgos y oportunidades.
• Apoyar los procesos de S&OE e IBP mediante recomendaciones de planificación basadas en datos.
• Impulsar iniciativas de mejora continua para optimizar la precisión del pronóstico, la gestión de inventarios y los niveles de servicio al cliente.
• Asegurar la ejecución oportuna de las actividades de planificación, manteniendo el cumplimiento de las políticas y procedimientos de la compañía.

Supply Planner – Mexico, Argentina, Colombia, Brazil, Chile

Analyst

• Lead, conduct, and support complaint trending, signal detection, and data analysis activities for product quality complaints across global products and manufacturing sites.
• Evaluate complaint information from a technical, product, process, and data perspective to ensure appropriate trend analysis, signal evaluation, investigation linkage, and documentation are completed prior to escalation, closure, or governance review.
• Act as a PQV point of contact for manufacturing sites and cross-functional business partners on trend insights, signal awareness, aging or coming-due signal assessments, prioritization, data quality, and complaint analysis needs.
• Provide guidance, coaching, and support to internal and external business partners on complaint trending expectations, data interpretation, report outputs, and related quality system requirements.
• Support regulatory inspections, audits, health authority requests, Complaint Vigilance Review Board discussions, business partner requests and senior management reviews by preparing clear data outputs, analyses, explanations, and recommendations.
• Execute transactional tasks to support the complaint management process (data collection/ review, complaint record review, etc)
• Lead global, cross functional improvement projects.

PQV Trending & Monitoring Analyst

Sales

• Be responsible for attaining sales objectives, presenting complex clinical and business information on Janssen Biotech's immunology products and services to healthcare professionals
• Use discretion and judgment to execute the franchise and company brand strategy within the assigned customer segment
• Influence decision makers and influencers within assigned customers to support the use of the company's products
• Execute marketing strategies at the local level
• Build customer loyalty by identifying and cultivating relationships with key decision makers

Executive Immunology Sales Specialist, Dermatology

QA Engineer

• Quality leadership on product project teams and ensures the Critical to Quality (CTQs) attributes cascading requirements (for user needs to product, process, raw materials and test methods) are established, implemented and met.
• Ensures effective risk management or product harms and hazards and improves capability of processes.
• Leads development team in design control strategy and implementation.
• Collaborates with functional business partners to proactively address quality issues during new product development, design changes and product verification/validation.
• Leads activities associated with risk management and human factors. This includes working with engineers and product development to identify areas of high risk within their processes; establishing, monitoring and implementing risk mitigation plans; and ensuring management awareness of risks, gaining support for mitigation efforts and tracking progress.
• Quality Management Systems support including Design Control, Risk Management, Change Control, Non-Conformance and Corrective Actions and Audits.

Senior Engineer, Quality Engineering

ServiceNow

• Serve as the primary ServiceNow Platform Architect for a designated process domain (for example: HSRD, Source2Pay, LSD)
• Own the design, delivery, sustainability and operational readiness of scalable, secure solutions on Johnson & Johnson’s enterprise ServiceNow platform
• Own end-to-end platform architecture and configuration decisions to support process domains
• Translate business needs into scalable platform solutions that align with enterprise architectural standards and long‑term platform strategy
• Produce architecture diagrams, design docs, and implementation acceptance criteria; participate in design reviews and sprint ceremonies as required
• Implement disciplined server-side logic using Business Rules and Script Includes with emphasis on reuse, encapsulation and testability
• Author and maintain performant, maintainable code and automated tests where applicable
• Design and maintain ACLs, role/group strategies and least-privilege access models suitable for a global enterprise environment
• Participate in upgrade planning, testing and remediation efforts, identifying risky customizations early and driving mitigation
• Act as the subject matter expert for ServiceNow platform; support backlog refinement, complex incident resolution and architectural guidance to delivery teams
• Collaborate closely with domain leads and cross-functional stakeholders to align domain implementations with enterprise roadmaps, upgrade plans and GenAI initiatives
• Mentor and coach developers and integrators on enterprise best practices and standards

Senior ServiceNow Architect

Data Scientist

• This role is accountable for shaping and delivering the product strategy, roadmap, and execution governance for SSOT, J&J PHENIX and associated commercial data science and analytics platforms.
• Define and own the product vision, long-term strategy, and measurable business outcomes for SSOT and associated analytics platforms.
• Translate brand, and commercial priorities into a prioritized product roadmap, backlog, release plan, and adoption roadmap.
• Partner with GCSO across TAs, Data Science, Technology, and platform leadership to ensure roadmap alignment with business performance objectives and enterprise architecture direction.
• Serve as the interface between business owners including Global Commercial Insights leads across TA, PICs & PM Teams, DSI, RWE Global Council, and technology delivery teams, engineering & platform operations to strengthen the global launch excellence capabilities.
• Gather, rationalize, and translate business requirements into actionable product features, analytics use cases, acceptance criteria, and adoption plans.
• Ensure platforms deliver timely, scalable, governed, and reproducible insights that support commercial decision-making and portfolio performance management.
• Oversee implementation of data pipelines, automation, feature engineering, analytics frameworks, dashboards, and reusable data products.
• Partner with Data Science Chapter leads to drive adoption of AI/ML-enabled insights, AI-enabled conversational analytics, and advanced analytics capabilities that improve decision quality and business agility.
• Govern the end-to-end analytics platform ecosystem, including data ingestion, transformation, storage, semantic layers, visualization, and consumption patterns across platforms such as Databricks, Snowflake, AWS S3, Redshift, and Power BI.
• Maintain data quality, lineage, governance, privacy, access controls, and role-based security, including multi-level access models and AD group management.
• Define success metrics and adoption measures that demonstrate business impact, value realization, and continuous improvement across.
• Lead agile product delivery across backlog prioritization, sprint planning, dependency management, release readiness, change management, and post-release adoption tracking.

Senior Manager, Data Science

Compliance

• Provide strategic guidance and compliance support primarily for MedTech Cardiovascular; provide HCC oversight for business activities based on risk profiles; partner with colleagues to ensure compliance with HCC laws, regulations and industry standards related to the strategy and promotion of health care products and services, interactions with health care professionals (HCPs) and/or government officials (GOs) related to a number of areas including but not limited to: Collaboration with business partners in the development and review of commercial and medical strategies, business plans, new business models, HCP/GO engagements, and company material to facilitate compliant growth.
• Serving as a member of business leadership team(s) to represent HCC and provide input during strategy discussions and business planning.
• Providing regular updates to business leadership and collaborating with stakeholders to effectively anticipate, prevent, and detect issues and correct violations of laws, regulations, or company policies.
• Performing risk assessment, root cause analysis, risk mitigation planning and execution, and regular risk reviews to ensure compliance program effectiveness.
• Fostering a culture of accountability at all levels of the organization with a focus on credo-based decision making, integrity and operational excellence.
• Partnering with business partners and HCC colleagues to ensure governmental reporting obligations are met.
• Identifying potential compliance risks and issues associated with business activities and ensure involvement of appropriate individuals within HCC, Regulatory Affairs, Government Contracting & Compliance, Legal and other functions such as Finance and Human Resources to provide appropriate guidance, risk mitigation and assurance of mechanisms in place for identifying and appropriately disciplining instances of non-compliance and ensuring consistency in the application of disciplinary action.
• Identifying and collaborating on compliance by design activities to integrate compliance-related requirements and controls into business processes and systems.
• Work with industry associations and other external organizations, as applicable, to influence/develop industry policies and standards in close partnership with HCC Sector Lead, to shape the external environment.
• Sponsor, lead and engage in a variety of tasks and project initiatives to advance Health Care Compliance and/or business-related goals.

Director, Health Care Compliance Officer – Cardiovascular

Risk

• The Associate Director, Cross TA Clinical Risk Management, works with the trial teams and/or Program teams to coordinate the identification, assessment, and mitigation of quality risks that could impact on trial data integrity, patient safety, well – being, or rights.
• Throughout the duration of the trial/program, this Associate Director executes data-driven, risk-based trial oversight activities to deliver quality in the execution of clinical trials (and/or programs), compliance with regulatory requirements and internal procedures, and to maintain a continued state of inspection readiness.
• Actively and independently participates in all study activities, contributing to the identification and assessment of key risks in the clinical protocol/set-up and advising clinical team members on effective mitigation strategies for complex clinical trials, compounds and programs.
• Leads regular review of risk areas in collaboration with Risk Owners, to evaluate progress of risk mitigations and risk reduction, and to identify potential new risks or additional mitigation needs (trial and/or compound, as assigned).
• Maintains CQP (Clinical Quality Plans) in quality repository to facilitate regular progress reviews of quality support services in addition to risks and mitigations.
• Independently drives quality risk monitoring reviews and coaches others on risk monitoring and mitigation reviews.
• Communicates and facilitates risk updates to R&D colleagues as part of the regular review cycle through Quality Working Groups and Governance Fora, as applicable (trial and/or compound, as assigned).
• Highlight new potential systemic risk to RDQ CRM management.
• Develops and ensures a consistent interpretation of issues that require quality investigations.
• Provides guidance for significant quality issues (SQI) per corporate standards and escalates SQI to senior R&D management.
• In collaboration with partners in RDQ, provides advice on the development and implementation of Corrective and Preventative Action (CAPA) Plans and Effectiveness Checks (Self - Identified, Inspection, Audit).
• Drives ongoing inspection readiness activities with trial teams to develop inspection narratives, identify and prepare sites of interest for inspection (including, pre-inspection visit support), ensure availability of key documents/records and coordinates mock inspection in collaboration with Regulatory Compliance teams.
• Provides support for Investigator, Sponsor-Monitor and third-party inspections including post inspection support.
• Provides independent advice on questions related to research quality and compliance from clinical teams in collaboration with other Quality Professionals and Subject Matter Experts to ensure consistent interpretation of international regulations and policy.
• Participates in Clinical risk Management, cross R&D quality, cross functional and cross sector working groups to develop or refine processes, tools, and systems that deliver innovative quality solutions.
• Provides training and coaching to peers and new employees, as needed.

Associate Director, Cross TA Risk Management

General

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment
• Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training
• Collaborate with peers to share best practices to increase value for customers
• Use consultative selling techniques to identify potential sales opportunities within the account
• Create awareness of electrophysiology solutions and facilitate Territory Sales Manager (TM) contact with key decision makers
• Maximize customer case support capability through proper planning and scheduling techniques
• Drive collaboration and maintain consistent communication across the team
• Develop and share best practices with US Field Sales and Service colleagues
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab
• Stay current on company products, best practices, and relevant literature
• Provide mentoring for new team members as requested
• Perform administrative work, including managing account documentation and expense reporting
• Ensure compliance with all Federal, State, and Company regulations

Clinical Account Specialist – Electrophysiology

Consultant

• Train, educate, and support combined CT/Heart Failure programs on the proper use of the Impella.
• Full customer immersion within 5.5 sites to ensure optimal patient outcomes.
• Device expertise and support on Impella to assist with the adoption of the full portfolio beyond 5.5 commercial launch responsibilities.
• Surgical implant and unit support readiness including training and education at existing sites.
• Internal collaboration with the Surgical Leadership Team, Training Team, Engineering Team, Marketing, Professional Education, Clinical, as well as with R&D.
• Participate in On Call support rotation.
• Maintain contact with all customers to evaluate clinical and educational needs.
• Performs device training on full Impella Device line-up.
• Be a functional expert and provide advanced acumen on the durable, acute, and hemodynamic medical device landscape and best practices in the management of those devices.
• Cultivates close relationships with strategic business partners and key opinion leaders.
• Call point(s): Cardiac Surgeons, Heart Failure Cardiologists, OR teams, Intensivists, Perfusionists, and ICU/ Step Down Unit teams.

Advanced Surgical Consultant – Heart Recovery

Clinical Operations

• Lead and develop a high-performing team supporting Clinical Operations technology while translating business priorities into practical, compliant, and scalable digital solutions.
• Manage, coach, and develop a team of technical professionals delivering solutions that enable Clinical Operations processes and strategic priorities.
• Partner with Clinical Operations business stakeholders to understand priorities, shape roadmaps, and convert business needs into actionable delivery plans.
• Balance business outcomes, user experience, technical feasibility, compliance requirements, and resource capacity when making delivery decisions.
• Lead planning and prioritization across the team backlog, ensuring work aligns with product strategy, architecture, and Clinical Operations objectives.
• Drive cross-functional alignment across business, product, quality, and engineering teams to ensure solutions are fit for purpose and sustainable over time.
• Ensure the team delivers secure, reliable, and validated solutions that support Clinical Operations workflows, data integrity, and inspection readiness.
• Provide oversight for solution design, systems integration, release readiness, and operational support in a regulated environment.
• Foster strong partnerships with vendor and platform teams to deliver integrated capabilities across the clinical technology landscape.
• Build a team culture grounded in accountability, continuous improvement, collaboration, and patient-focused outcomes.
• Participate in governance, planning, and business review forums to communicate delivery progress, risks, dependencies, and investment needs.
• Use data, feedback, and operational insight to continuously improve team performance, delivery quality, and platform value.
• Resolve delivery risks, technical issues, and cross-team dependencies while maintaining focus on business value and team effectiveness.
• Support workforce planning, hiring, onboarding, and talent development to build long-term capability within the organization.
• Guide investment and prioritization decisions by assessing business impact, technical complexity, compliance considerations, and support needs.
• Collaborate with enterprise and platform teams to identify reusable capabilities, standardize processes, and reduce unnecessary complexity.
• Translate complex technical concepts into clear options and recommendations for business stakeholders and senior leaders.
• Promote pragmatic innovation that advances Clinical Operations capabilities while maintaining operational stability and compliance.
• Manage development and review cadence at the Product Group Level, align tech landscape and roadmap across Products to promote reusability, scalability and modularity.
• Observe trends across the industry and conduct research spikes for new capability and innovation/technology adoption opportunities.
• Coach and mentor team members and drive continuous improvement, technical standards (e.g., frameworks, architecture) and best practices implementation (e.g., reusable, scalable and modularized architecture).

Senior Manager, Product Group Engineer, Clinical Operations

• Own vision, priorities, and near-term roadmap for participant data collection capabilities in alignment with Clinical Operations objectives, business impact, and study delivery needs.
• Shape and prioritize the squad backlog by translating Clinical Operations needs, study process requirements, and customer insights into clear user stories and acceptance criteria.
• Balance business value, customer experience, and technical feasibility while prioritizing features, enhancements, fixes, and release content.
• Act as the voice of the customer within the squad to help ensure solutions meet user needs across Clinical Operations, study teams, sites, and participant-facing processes.
• Work closely with engineering, UX, data management, privacy, security, quality, and compliance stakeholders throughout the product lifecycle.
• Facilitate release planning, sprint planning, reviews, demos, and synchronization with dependent teams to support delivery across cross-squad and operational workflows.
• Track squad-level metrics and operational results to provide visibility into adoption, delivery performance, data quality, and user outcomes.
• Work with the Lead Engineer to assess solution options, support user testing readiness, and balance technical debt with feature delivery.
• Support communications, training, documentation, and stakeholder engagement to improve adoption, clarity on roadmap activities, and release readiness.
• Actively participate in squad ceremonies and continuous improvement activities to help optimize the flow of value and delivery efficiency.

Technical Product Owner, Clinical Operations Technology

Manager

• Drive operational excellence of product escalations and field action processes under applicable J&J procedures and regulatory requirements
• Manage MedTech Surgery team responsible for scheduling, coordination, and preparation of Product Issue Escalation and Quality Review Board (QRB) Meetings
• Oversight of the department’s budget, hiring, retaining, and developing qualified personnel, as well as resolving all personnel issues and employee performance management
• Provide support to internal and external audit processes
• Serve as SME in responsible areas for internal and external audits
• Monitor key process metrics for product issue escalation and field actions, communicate status and identify opportunities for process improvements across MedTech organizations
• Support OUS affiliates, with monitoring field action reporting through action closure, identifying process improvements to ensure timeliness closures
• Establish and maintain policies and procedures to ensure compliance with local, state and federal environmental regulations and standards including compliance with all Food & Drug Administration (FDA) and European Union Medical Device Directives (MDD)/European Union Medical Device Regulation (MDR) as well as all other applicable global regulatory requirements
• Act as a representative for J&J Medical Devices to US FDA, worldwide health authorities and notified bodies, as applicable
• Communicate business-related issues or opportunities to next management level
• Manage field corrective actions, any associated regulatory actions and follow-ups; lead in product problem resolution as part of follow-up from QRB and CAPA
• Oversee technology platform supporting the product issue escalation, quality review board, and field action processes to ensure compliance to regulations and standards and effective internal process flow
• Establishes and maintains training programs to execute field actions with required stakeholders to effectively determine product quality issue resolution
• Responsible for communicating business related issues or opportunities to next management level

Senior Manager, Field Action & Escalation

Director

• Lead the global QMS systems strategy, investment roadmap, and governance model to support current and future Innovative Medicine Quality & Compliance priorities.
• Oversee planning, execution, sustainment, and continuous improvement of QMS system initiatives and investments.
• Serve as business owner for core QMS systems and enabling platforms, including LMS, EDMS, QMS workflows, and related operational capabilities.
• Partner with Global Process Owners, Enterprise Quality, IM Digital Quality, JJT, and regional stakeholders to ensure systems are aligned with process needs, quality architecture, and enterprise priorities.
• Provide Quality leadership and guidance for strategic system investments, ensuring compliance with applicable GxP, computerized system validation, and quality requirements.
• Develop scalable operational services and support models that enable consistent, efficient, and compliant QMS operations.
• Represent IM Quality Systems in enterprise transformation efforts, governance forums, and senior leadership discussions.
• Lead, develop, and engage a global team, fostering accountability, collaboration, inclusion, and high performance.
• Monitor internal and external trends in Quality Systems and digital capability to identify opportunities for simplification, standardization, innovation, and value creation.
• Develop dashboards, metrics, and leadership updates to provide visibility into QMS system performance, investment progress, risks, and opportunities.