Severn Trent

Manager

• Managing operational frontline teams
• Managing resources and supporting the timely delivery of repair and maintenance activities
• Ensuring a constant supply of good quality drinking water and excellent customer service
• Engaging with the team and driving performance across the day
• Delivering schedules of work and minimising job suspends and rejects
• Communicating daily with teams and sharing performance

R&M Team Manager

Analyst

• Turn Executive level complaints data into actionable insight and learnings by working with the Data Specialist and the business to identify patterns and opportunities to improve.
• Implement changes based on insights and feedback to stakeholders to ensure learning from issues raised.
• Facilitate workshops/collaboration sessions with the business areas to extract and analyze root causes of complaints.
• Handle customer issues with a focus on understanding 'Why did this happen? And how can this not happen again?'
• Work Monday – Friday 37 hours a week, with flexibility on office base location within the region and frequent travel to Coventry Head Office.

RCA, Route Cause Analyst Specialist

Artificial Intelligence

• Oversight, development, and optimisation of monitoring systems and management tools across the IT estate
• Ensuring monitoring, alerting, and capacity management processes are reliable, efficient, and provide actionable insights
• Drive the implementation of modern monitoring platforms
• Build reporting frameworks for technical debt and capacity forecasting
• Develop AI-driven operational solutions to improve resilience and service quality
• Oversee the health and performance of platforms, delivering actionable insights and forecasting
• Design solutions that evolve towards AI-Ops
• Work closely with infrastructure, applications, and service teams

Observability and AI Ops Manager

Incident Response Analyst

• Supporting the delivery of interim, full-year and quarterly results – including presentations, scripts, announcements and Q&A
• Creating high-quality investor materials such as presentations, reports and website content
• Monitoring market trends, competitor activity and shareholder movements, turning insights into clear recommendations
• Producing reporting and analysis for senior stakeholders, including the Board and Executive Committee
• Maintaining market consensus data and providing insight into analyst expectations
• Delivering financial analysis, modelling and benchmarking to support performance storytelling
• Supporting engagement with investors and analysts, responding to queries with clear, data-driven insights
• Helping to plan and deliver investor events, including Capital Markets Days and site visits
• Ensuring all external communications are accurate, consistent and compliant

IR Analyst

Executive Assistant

• Provide efficient, effective, and proactive support to the HR team
• Manage diary commitments, appointments, and travel
• Monitor mailboxes, reply to enquiries, and forward necessary communications
• Prepare agendas, collate papers, and take notes for meetings
• Provide finance support when required by raising purchase orders
• Engage with wider teams and external partners to provide administrative support

Personal Assistant

Business Analyst

• Control access to all companywide IS Systems in line with the security policy
• Enable and remove access to specific IS systems through controlled and auditable process
• Respond to and resolve incidents raised relating to System Security Access issues
• Own all reporting requirements to satisfy both internal governance requirements
• Analyse trends and validate all information, taking corrective action necessary
• Manage all day to day activities carried out regarding user access/revocation of access
• Investigation of SAP Security incidents and problems to resolution

Access & Identity Management Analyst

Insurance

• Shape how we protect revenue and improve billing accuracy
• Take the lead on improving the customer journey from billing through to payment
• Define and drive the wider revenue assurance approach
• Ensure billing is complete, accurate, and on time
• Put strong controls in place to reduce revenue leakage, errors, and risk
• Influence senior leaders and help shape the wider direction of Retail and Customer Operations

Revenue and Billing Assurance Lead

General Counsel

• help lead on a variety of legal matters
• work with both the water business and Severn Trent group companies on a wide range of construction projects
• support the capital programme with day-to-day delivery
• responsible for ensuring that the contracts with our supply chain balance the pace of required delivery
• assist in contract delivery of c.£1.5bn to £1.9bn of project each year
• engage regularly with our key supply chain partners
• help position Severn Trent to deliver a complex portfolio of hundreds of concurrent projects
• ensure customers’ needs are at the heart of all advice and decisions

Legal Counsel – Construction Lawyer

Project Manager

• Evaluating tender submissions to ensure value for money as well as contract negotiations with the support of our commercial department.
• Taking responsibility for capital financial management ensuring all deliverables are achieved, within budget, on time and to agreed company standards.
• Successful management of framework suppliers and service providers to deliver capital work streams on key construction projects.
• Manage projects to ensure CDM standards are met and high standards of H&S compliance.
• Drive the project plan and milestone delivery, highlighting issues or blockers to allow the team to support in successful delivery.
• Work with the wider Potable Tank Team to ensure all work streams are coordinated and managed.

Financial Planning and Analysis

• Provide financial leadership, partnering and governance for Tactical Asset Planning area
• Delivery-side cost oversight and reporting
• Lead the development and embedding of Programme Affordability reporting and controls
• Work closely with the Commercial team to drive efficiencies
• Monitor and report programme affordability, including AMP-level forecasts, budgets and output targets
• Deliver clear, accurate financial information throughout the programme lifecycle
• Represent programme finances at senior forums
• Motivate and inspire your team across a varied and complex programme

Senior Finance Business Partner

Full-stack Engineer

• Join our Risk Validation team as a Principal Engineer
• Enhance the performance and reliability of Severn Trent Water’s wastewater network
• Drive continuous improvement in hydraulic modelling and design standards
• Lead evaluation of wastewater network performance to identify and validate existing risks
• Develop notional solutions for feasibility and design by capital delivery teams
• Spearhead programme-level hydraulic modelling requirements to meet audit and validation standards
• Collaborate with internal teams for software and hardware needs
• Lead hydraulic modelling across multiple projects, delivering results on time
• Coordinate with Tactical Asset Planning and Capital Design & Delivery
• Promote innovation in wastewater modelling and engage with industry trends
• Approve QA documents and review team outputs

Principal Engineer

• Lead the design, implementation and continuous improvement of PMO frameworks, processes and standards supporting waterfall delivery
• Promote consistent PMO ways of working across the change community
• Support the ongoing maturity of change delivery through effective use of tools and data
• Produce meaningful management information and reports, turning insights into clear recommendations and actions
• Facilitate governance forums and workshops, ensuring the right messages reach the right audiences at the right time
• Manage and maintain PMO collaboration spaces (SharePoint and Teams)
• Coach and mentor junior PMO colleagues and support knowledge sharing across the organisation
• Build strong relationships with stakeholders, ensuring clear, timely and effective communication
• Take ownership of your personal development, aligned to the PMO competency framework

Senior PMO Analyst

• Work across the business with both internal and external stakeholders to deliver value across the project lifecycle
• Deliver a variety of different activities including process and customer journey redesign, supporting tenders, drafting options papers, and assessing business change impacts
• Plan analysis work and manage/influence key stakeholders to ensure understanding and buy-in
• Shape the analysis approach and plan
• Be an active member of the Business Analyst practice helping to share learning and build good practices

Transformation Business Analyst

• Shaping and driving financial strategy aligned with business goals
• Supporting long-term planning, forecasting, and investment decisions
• Advising senior leadership on financial implications of strategic initiatives
• Managing and mentoring finance teams
• Building capability across financial disciplines
• Driving continuous improvement and innovation in finance processes
• Act as a trusted advisor to the Senior Leadership team, to contribute towards business strategy and help improve financial performance

Senior Finance

• Take ownership of day-to-day customer complaints, ensuring they are handled efficiently
• Analyse customer and supply chain performance using data and insight to identify trends
• Develop and implement targeted improvement plans to enhance customer journey
• Lead the day-to-day management of a team of call handlers
• Regularly create programme board content and present insights to stakeholders
• Collaborate to ensure alignment on priorities and results